What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3751

Digi Media InfoTech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bengaluru, India
Digi Media InfoTech is a non-voice bpo/back office services company. Their small team is in Bengaluru, India; Udaipur, India and Sanger, California. The agency offers non-voice bpo/back office services and voice services. The agency was established in 2009.
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3752

Human Medical Billing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Castaic, CA
Headquartered in Castaic, California and Los Angeles, California, Human Medical Billing is a non-voice bpo/back office services company. The small team specializes in non-voice bpo/back office services, voice services, and transcription. The firm was launched in 2001.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3753

PMB

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Houston, TX
PMB, a non-voice bpo/back office services company, is located in Houston, Texas. The firm focuses on non-voice bpo/back office services and voice services and has a small team.The firm was established in 1995.
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3754

Zinc Group LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Glasgow, United Kingdom
Launched in 2008, Zinc Group LTD is a HR agency. The small team offers HR services, non-voice bpo/back office services, voice services, and other IT consulting and SI. The company is in Glasgow, United Kingdom and Stratford Upon Avon, United Kingdom.
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3755

Batvoice | Callwatch

(0 Reviews)

Not yet reviewed.
- $100,000+
- 10 - 49 employees
- Paris, France
Located in Paris, France and , France, Batvoice | Callwatch is a phone answering service and transcription company. The company provides voice services and transcription and is small.The company was founded in 2015.
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3756

Gilroy Corporate Communications

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Basingstoke,
Gilroy Corporate Communications is a small advertising company. They offer advertising, branding, voice services, and marketing strategy and were founded in 1978. The firm is based in Basingstoke, .
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3757

EnvisionIT Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Albuquerque, NM
EnvisionIT Solutions is a call center company. Their small team is in Albuquerque, New Mexico and specializes in voice services, graphic design, marketing strategy, and web design. The company was launched in 2007.
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3758

TMC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Heidelberg West, Australia
TMC is a non-voice bpo/back office services and call center. Their small team is based in Heidelberg West, Australia and focuses on non-voice bpo/back office services and voice services. The agency was launched in 1974.
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3759

PhiXcel Outsourcing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Angeles City, Philippines
Call center service PhiXcel Outsourcing Solutions was launched in 2017. Their small team is based in Angeles City, Philippines. Their services include voice services, e-commerce development, search engine optimization, and social media marketing.
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3760

HealthConnect Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Moncton, Canada
HealthConnect Inc. Is a small non-voice bpo/back office services and phone answering service. In Moncton, Canada, the company was founded in 1991. Their team focuses on non-voice bpo/back office services and voice services.
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3761

Trackable Lead Generation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Covington, LA
Small HR company Trackable Lead Generation, is located in Covington, Louisiana. They focus on HR services, advertising, voice services, and web design and were founded in 2011.
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3762

Data Network Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boulder, CO
Data Network Group is an IT managed services company headquartered in Boulder, Colorado. The small team focuses on IT managed services, voice services, and cloud consulting & SI and was established in 1997.
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3763

Southern Research Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jackson, MS
Launched in 1985, Southern Research Group is a call center service and market research company. The firm provides voice services and market research and has a small team.
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3764

Woop Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul , Türkiye
Call center company Woop Digital is based in Istanbul , Turkey. The small team offers voice services, media planning & buying, search engine optimization, and social media marketing and was founded in 2015.
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3765

Eximious.Support

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beograd, Serbia
Eximious.Support is a non-voice bpo/back office services and call center company. Established in 2017, the small agency is headquartered in Beograd, Serbia. Their team focuses on non-voice bpo/back office services and voice services.
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3766

Nova Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Amman, Jordan
Founded in 2016, Nova Call Centers is a non-voice bpo/back office services and call center service. The small Amman, Jordan-based team focuses on non-voice bpo/back office services and voice services.
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3767

Xobee Networks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fresno, CA
Xobee Networks is an answering service. They provide voice services, cloud consulting & SI, other IT consulting and SI, and web design and were launched in 2015. Their small team is located in Fresno, California.
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3768

E-Satisfaction

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Limonest, France
E-Satisfaction, a call center, is in Limonest, France. The small firm was launched in 2012. Their team offers voice services, non-voice bpo/back office services, and digital strategy.
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3769

Contacto Empresarial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Contacto Empresarial is a HR agency. The small Ciudad de México, Mexico-based team specializes in HR services, voice services, and non-voice bpo/back office services. The agency was launched in 2012.

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3770

Primitive Social

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Call center company Primitive Social is based in , . They provide voice services, social media marketing, video production, content marketing, and more and were launched in 2011.
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3771

Tick Translations

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Barcelona, Spain
Tick Translations is a Barcelona, Spain-based translation company. Founded in 2009, the small team specializes in translation, voice services, and transcription.

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3772

Freetech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- EST, Argentina
Freetech Solutions is a telephone answering service and business consulting company. Established in 2011, the small company is based in EST, Argentina. Their services include voice services and business consulting.
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3773

SundogIT, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Naperville, IL
SundogIT, Inc. Is a Naperville, Illinois-based non-voice bpo/back office services company. The small firm was established in 1989. Their team provides non-voice bpo/back office services, voice services, cloud consulting & SI, and IT strategy consulting.

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3774

BPO Innovations

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de Guatemala, Guatemala
BPO Innovations, a non-voice bpo/back office services and call center company, was launched in 2008. The firm specializes in non-voice bpo/back office services and voice services and has a small team.

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3775

Toplingual Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Shenzhen Shi, China
Small translation company Toplingual Service, is located in Shenzhen Shi, China. Their services include translation, voice services, and transcription.
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3776

Spechy

(0 Reviews)

Not yet reviewed.
- $50,000+
- 10 - 49 employees
- İstanbul, Türkiye
Based in İstanbul, Turkey, Spechy is a business intelligence company. The small team provides BI & big data consulting & SI, CRM consulting and SI, IT managed services, custom software development, and more and was launched in 2016.

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3777

Voice Talent Online

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Gravesend, United Kingdom
Small video production company Voice Talent Online, is located in Gravesend, United Kingdom. Their services include video production, voice services, transcription, and translation.
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3778

Fujian Rongyin Information Technology Service Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fu Zhou Shi, China
Small HR firm Fujian Rongyin Information Technology Service Co., Ltd., is in Fu Zhou Shi, China. They offer HR services, call center services, and back office outsourcing and were established in 2017.
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3779

Keizer Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Southfield, MI
Keizer Solutions Inc., a back office outsourcing company, is based in Southfield, Michigan; Windsor, Canada and Gurugram, India. The small agency was established in 2010. Their services include back office outsourcing, cybersecurity, and call center services.
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3780

Dealist Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kharkiv, Ukraine
Founded in 2009, Dealist Solutions is a translation company. The small Kharkiv, Ukraine-based team provides translation, call center services, and customer service outsourcing.
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