Top 100 Business Processes Outsourcing (BPO) Companies in Toronto

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Top 100 Business Processes Outsourcing (BPO) Companies in Toronto

December 2022

Looking for a top business process outsourcing company in Toronto?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Toronto BPO Services

  • 1
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Oakville, Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients

    • Bosch
    • Zoho
    • Halo
    • MicroFocus

    Industries

    Notable Project

    Helping a European company extend their reach in the U.S. market, Martal Group oversees direct marketing campaigns, works with clients to close contracts, and attends trade fairs.

    “They understand our market and our product. We've been impressed with the pipeline they’ve developed … .”

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  • 2
    • Undisclosed
    • 250 - 999 employees
    • Toronto, Canada

    LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry. 

    Clients

    • The Law Office of Robert David Malove
    • Hammerschmidt
    • Stickradt
    • & Associates

    Industries

    Notable Project

    LexReception provides messaging services, reading provided scripts and taking thorough notes of incoming calls on a 24/7 basis. Notes are made instantly available for online review through an app.

    “Not only have their services put clients at ease, but they've also streamlined our internal processes.”

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  • 3
    • Scheduling

      4.5
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 1,000 - 9,999 employees
    • Toronto, Canada

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

    Clients

    • GPS Technologies
    • Handyman Matters
    • Progressive Comfort Solutions
    • healthcare

    Industries

    Notable Project

    AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis.

    "It has been a wonderfully smooth experience."

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  • 4
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

    "I’ve been quite happy with their services from the get-go."

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  • 5
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients

    • DirecTV
    • Nissan
    • KPMG
    • Hilton

    Industries

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

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  • 6
    • $10,000+
    • 2 - 9 employees
    • Toronto, Canada

    Lead Generators International is a business-to-business telemarketing firm that was founded in 1992. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services.

    Clients

    • Microsoft Dynamics
    • SAP
    • Hewlett Packard
    • Flight Center

    Industries

    Notable Project

    Lead Generators delivered 20 qualified leads for the company to follow up on each month by cold calling relevant businesses. 

    “Lead Generators successfully delivered 20 quality leads every month, so we got a great ROI.”

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  • 7
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Omnie Integrated Services Inc., a non-voice bpo/back office services company, was established in 2020. The company specializes in non-voice bpo/back office services and voice services and has a small team.

    Industries

    Notable Project

    Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.

    "They work with you as if they are a partner or an extension of the company."

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  • 8
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    Veta Virtual Receptionist provided voice services for a web design company. They were responsible for answering phone calls, booking appointments, and scheduling site updates.

    "They were personal, professional, and cared about helping us be successful."

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  • 9
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries

    Notable Project

    Purple Sales was hired to help an R&D management company with their messaging. The team also developed a website and created email campaigns to generate leads for the client. Their services are ongoing.

    "With their help, we were able to generate some contacts and meetings with potential customers."

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  • 10
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 11
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 12
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries

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  • 13
    • $1,000+
    • 50 - 249 employees
    • Vaughan, Canada

    3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Crawford & Company, a non-voice bpo/back office services company, was founded in 1941. Their large team is located in Toronto, Canada and provides non-voice bpo/back office services.

    Industries

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  • 15
    • Undisclosed
    • 1,000 - 9,999 employees
    • Markham, Canada
    Callnovo is a Markham, Canada-based call center company. Founded in 2004, the large team specializes in call center services, customer service outsourcing, and sales outsourcing.
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  • 16
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.

    Industries

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  • 17
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada

    Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.

    Industries

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  • 19
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada
    NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.

    Industries

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  • 20
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Simpro Solutions, a non-voice bpo/back office services and answering service, is located in Toronto, Canada and Miami, Florida. The agency offers non-voice bpo/back office services and voice services and has a midsize team.The agency was established in 2007.

    Industries

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  • 21
    • $1,000+
    • 250 - 999 employees
    • Mississauga, Canada

    MJR Capital Services is a non-voice bpo/back office services and telephone answering service launched in 1995. The agency provides non-voice bpo/back office services and voice services and has a midsize team. The agency is in Mississauga, Canada.

    Industries

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Richmond Hill, Canada

    The ALEA Group is a midsize Richmond Hill, Canada-based answering service. Their services include voice services and search engine optimization.

    Industries

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  • 23
    • $10,000+
    • 10 - 49 employees
    • Vaughan, Canada

    Clever Digital Marketing, a small social media marketing agency, is headquartered in Vaughan, Canada. Their services include social media marketing and pay per click.

    Industries

    Notable Project

    Clever Digital Marketing develops social media marketing campaigns for Facebook and Instagram, in addition to doing on-site SEO through technical development. They work within the client's established brand. 

    "I want to save other business owners the uncertainty by saying that Clever is trustworthy, proven, and passionate." 

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  • 24
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Task Network is a non-voice bpo/back office services company. They are located in Toronto, Canada and have a midsize team. Their services include voice services, non-voice bpo/back office services, accounting, IT managed services, and more.

    Industries

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  • 25
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    York Consulting is a telephone answering service. They are in Toronto, Canada and have a small team. Their services include voice services. The company was launched in 2000.

    Industries

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  • 26
    • $5,000+
    • 50 - 249 employees
    • Vaughan, Canada

    World Performance Group Ltd. Is a non-voice bpo/back office services company located in București, Romania; Vaughan, Canada and Plovdiv, Bulgaria. They provide non-voice bpo/back office services, voice services, and market research and were established in 2012.

    Industries

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  • 27
    • $1,000+
    • 250 - 999 employees
    • Oakville, Canada

    Established in 2003, BluePay is a non-voice bpo/back office services company. The company offers non-voice bpo/back office services and has a midsize team. The company is based in Oakville, Canada and Naperville, Illinois.

    Industries

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  • 28
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    AnswerPlus is a phone answering service. They offer voice services, non-voice bpo/back office services, and IT managed services and were launched in 1961. Their midsize team is Toronto, Canada-based.

    Industries

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  • 29
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada
    Raises.com, a commercial financing, funding, & investment company, was launched in 2020. Their small team is headquartered in Toronto, Canada. The company specializes in commercial financing, funding, & investment, finance law, sales outsourcing, and finance & accounting outsourcing (FAO).

    Industries

    Notable Project

    Raises.com helped a database management system onboard new investors and conduct cold outreach campaigns. Not only did they help with outreach and introductions, but they also provided script-writing services.

    "They understand their client's pain points and hurdles very well."

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  • 30
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada

    Seologist is an SEO company based in Toronto. The company, founded in 2003, has a team of less than 20 who provide SEO services, as well as web development, email and social media marketing, voice services, and others to business, financial, and consumer service companies. 

    Clients

    • NOVAJET
    • Canadian Choice Windows & Doors
    • Wine Online
    • ZIM Group Ltd

    Industries

    Notable Project

    Seologist provided SEO and lead generation. Their team overhauled the website and edited the search terms to build organic leads. 

    "In most cases they delivered things early."

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