Rezolves

Rezolves was hired by iHerb, an e-commerce company, to enhance their customer support and service, optimize order processing and back-office operations, and increase online visibility and brand awareness. The team of 6-10 employees from Rezolves provided professional and efficient customer support services, developed a knowledge base for customers, and implemented a ticketing system to manage customer interactions. This led to enhanced customer experience and reduced response times. They also streamlined the order fulfillment process and implemented automated order processing systems, resulting in faster and more accurate order processing. In addition, they optimized back-office operations by enhancing data entry processes, implementing efficient bookkeeping practices, and optimizing inventory management. This resulted in improved data accuracy and streamlined back-office processes.

In terms of digital marketing services, Rezolves conducted a comprehensive analysis of iHerb's current digital marketing efforts and created a tailored digital marketing strategy. They conducted keyword research and optimized website content to improve organic search rankings. They also developed a content marketing plan, managed and optimized social media channels, and designed effective email marketing campaigns. Additionally, they created and managed PPC campaigns and provided regular performance reports. As a result, iHerb saw improved website visibility, increased brand engagement on social media, successful email marketing campaigns, and effective PPC campaigns that drove targeted traffic and boosted conversions.

The company selected Rezolves for their pricing, culture fit, value for cost, and company values alignment. The feedback from iHerb was positive, acknowledging the team's professionalism and efficiency in providing customer support services, streamlining order processing, optimizing back-office operations, and implementing an effective digital marketing strategy.