Rezolves
visit site- $1,000+
- 10 - 49 employees
- Islamabad, Pakistan
Established in 2016, Rezolves is a small telephone answering service and customer service outsourcing company located in Islamabad, Pakistan and Mississauga, Canada. Their services include call center services and customer service outsourcing.
Client Insights
Industry Expertise
20%
20%
20%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 10%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Rezolves was hired by iHerb, an e-commerce company, to enhance their customer support and service, optimize order processing and back-office operations, and increase online visibility and brand awareness through digital marketing and SEO. The team of 6-10 employees from Rezolves provided professional customer support services, developed a knowledge base and FAQs for customers, and implemented a ticketing system to manage customer interactions. This resulted in enhanced customer experience, reduced response times, and an organized self-help resource for customers.
The Rezolves team also streamlined iHerb's order processing by implementing automated systems to improve accuracy and order tracking, and coordinated with logistics partners for smooth order deliveries. This led to faster and more accurate order processing and efficient order tracking, improving customer satisfaction.
For back-office operations, Rezolves enhanced data entry processes, implemented efficient bookkeeping practices, and optimized inventory management. This resulted in improved data accuracy, streamlined back-office processes, enhanced financial management, and efficient inventory management.
On the digital marketing front, Rezolves conducted a comprehensive analysis of iHerb's current efforts, created a tailored digital marketing strategy, and implemented SEO techniques to improve website visibility. They developed a content marketing plan, managed social media channels, designed email marketing campaigns, and created PPC campaigns. This resulted in a comprehensive digital marketing strategy, improved website visibility, engaging content, increased brand visibility on social media, successful email campaigns, and effective PPC campaigns.
Rezolves provided regular performance reports and data-driven insights, which helped iHerb make informed marketing decisions and optimize results. Overall, iHerb was satisfied with the results delivered by Rezolves, citing improved customer satisfaction, streamlined operations, and increased online visibility as key outcomes of the project.