Top 100 User Research Agencies in New York City
October 2023Looking for a top user research agency in New York City?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best New York City User Research Companies
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31
- $1,000+
- 50 - 249 employees
- New York, NY
Duck Design, a web design agency, is in London, United Kingdom. The small agency was launched in 2020. Their services include web design, ux/ui design, graphic design, product design, and more.
Clients
- Farsight
- Payfaction
- Minxie
- SwiDOC
Industries
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Duck.Design provided UI/UX design for a SaaS platform. The team conducted thorough research on the existing design, identified deficiencies, and proposed a detailed plan to address and improve them.
"Their team was highly professional."
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32
- $50,000+
- 50 - 249 employees
- New York, NY
ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.
Clients
- Sky
- Ford
- Qantas
Industries
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ustwo was contracted to work on a project for a large bank that dealt with geolocation that would connect customers with merchants, as well as construct the UX [user experience] design.
"They had the ability to think quickly, act quickly, and build quickly."
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33
- $10,000+
- 10 - 49 employees
- Brooklyn, NY
L+R is an international design & technology studio and boutique strategy consulting firm founded in Brooklyn, New York City in 2012. The firm is made up of 25 skilled strategy, design and technology consultants, specializing in brand identity systems, go-to-market strategy consulting, technology strategy, UX/UI design, and next-generation mobile application development. They have offices in Brooklyn, Barcelona, Los Angeles and Milan and work with middle-market and Fortune 500 clients.
Clients
- Amazon Web Services
- The Estée Lauder Companies
- Hilton Worldwide
- Louis Vuitton
Industries
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An architectural lighting platform hired L+R to provide brand consulting, design services, and iOS engineering support on one of their major campaigns. The goal was to encourage engagement on the platform.
"We find L+R to be professional, reliable, but most of all creative."
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34
- $5,000+
- 10 - 49 employees
- New York, NY
Founded in 2016, Reliable Bits is a web development firm. Their team of around 10 employees is based in New York. They focus on web design and development and UI/UX design.
Clients
- Ultra Mobile (MVNO T-Mobile)
- Polish Me
- Florish
- The Suburban Jungle
Industries
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Reliable Bits developed a website for a fitness club. The team was tasked with enhancing the client's booking process and facilitating scheduling class sessions for end customers.
"Thanks to Reliable Bits, the software is working great and we have happy customers."
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35
- $75,000+
- 10 - 49 employees
- New York, NY
Dom & Tom was founded in 2009 and has offices around the U.S. in New York, Chicago, and Los Angeles. They are an end-to-end digital product development agency that focuses on emerging technologies. Their team of 100+ created over 120 native mobile apps and worked on 400+ web projects. They specialize in research and planning, UX strategy and design, engineering, QA (quality assurance), and deployment.
Clients
- Samsung
- GE
- NBA
- Fitch Ratings
Industries
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Dom & Tom designed and developed a Science Hub application for an Alzheimer's patient advocacy and research nonprofit organization. The goal was to engage communities around research.
"We were impressed by their ability to deliver quickly."
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36
- $25,000+
- 50 - 249 employees
- New York, NY
In New York, New York, SolveMind is a midsize UX design company. They specialize in ux/ui design, product design, IT strategy consulting, custom software development, and more and were established in 2021.
Clients
- Stripe, Knight Frank, Phillip Morris International, Touchtech, KraftHeinz, Imagine Autos, PeteHealth, Pacific 54, Fundflow, Pare IT, Legal Mates
Industries
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SolveMind has augmented an engineering and design company's development team. They are working on the client's various projects, including custom web design and numerous websites using React, Gatsby, and Figma.
"SolveMind is not a vendor. They are a true partner."
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37
- $100,000+
- 250 - 999 employees
- New York, NY
AMP Agency was founded in Boston in 1995 and has grown to more than 400 employees in Los Angeles, New York, Seattle, and Austin, Texas. AMP Agency serves mainly enterprise clients on web design and development, UI/UX design, SEO, PPC, and social media marketing.
Clients
- Hasbro
- Maybelline New York
- Garnier
- Southwest Airlines
Industries
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AMP Agency created a media campaign for the client. Focusing on the target demographic, they built a media plan and ran market research both before and after the launch to evaluate effectiveness. They remain on a monthly retainer.
"We use them as an extension of our marketing department."
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38
- $10,000+
- 50 - 249 employees
- New York, NY
Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.
Clients
- Postmates
- Iora Health
- JoyDrive
- SplitFit
Industries
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thoughtbot has developed a mobile application for a healthcare company. After discussing the project details and goals, the team has created a roadmap, designs, and solutions to issues.
"The most impactful is thoughtbot's processes, collaboration, and guidance around product development."
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39
- $10,000+
- 10 - 49 employees
- New York, NY
Adencys is a creative technology company based in New York in 2013. With no more than 50 employees, they offer web design, UX/UI design, and web development solutions to clients ranging from small firms to large enterprises across various fields.
Clients
- Dominik Tarabanski
- Honeylove Sculptwear™
- SS Inc
- HoS Gallery
Industries
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Adencys built a luxury jewelry company's Shopify site from scratch. After producing a few iterations of the design, they met the client's requirements and developed the site, which they continue to maintain.
"We're impressed with their execution in terms of design and development."
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40
- $5,000+
- 50 - 249 employees
- New York, NY
Rapptr Labs is an app development firm based in Jersey City, N.J. The firm, founded in 2018, has a team of around ten that provides mobile app development, UX.UI development, custom software development, web development, e-commerce development, wearable app development, IoT development, and AR/VR development services. Rapptr Labs serves enterprise and smaller sized-companies in various industries that include retail, consumer products & services, and health care & medical.
Clients
- Realtor.com
- Lucid
- OPSIQ
- The Tapping Solution
Industries
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Rapptr Labs updated an iOS app for an events company. Features include an individualized schedule, a toggleable map, RSVP functionality, a playlist section, and a weather section.
"The quality of service was pretty good, but Rapptr Labs definitely has areas to improve in."
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41
- $25,000+
- 50 - 249 employees
- New York, NY
Incepteo is an innovation-led ‘IDEA TO MARKET’ technology services firm providing 360-degree offerings starting from software development, hosting, support, and digital marketing. Our mantra is to deliver growth outcomes with entrepreneurial vision, effective user experience, and innovation. We bring start-up know-how, corporate maturity, and strategic techno- entrepreneurial experience on the table from inception to growth phases.
Clients
- Geodis
- Betterlogic
- Capium
- Vision Engineering
Industries
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Incepteo provides a consulting company in the pharmaceutical industry with development services. They're currently developing web and data-oriented apps for the client's customers to use.
"Incepteo has been able to ramp up their teams to meet our needs, even for our new development initiatives."
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42
- $5,000+
- 2 - 9 employees
- New York, NY
The Alfam is a small branding company. Launched in 2013, the team specializes in branding, marketing strategy, digital strategy, web design, and more. The agency is located in New York, New York and Miami, Florida.
Clients
- BlackRock
- Capital Group
- PairGap
- LOT
Industries
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The Alfam designed and developed two websites for a lifestyle and books online store. The websites had several sections, including a shop, an about page, and a link to the other site.
“They used their expertise to highlight my expertise, which was so beautiful and phenomenal.”
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43
- $75,000+
- 50 - 249 employees
- New York, NY
Beyond is a design and technology agency located in London, New York and San Francisco. Founded in 2010, they have over 150 employees that serve clients in a wide-range of industries. Services range from customer experience audit and user & market research to learning content creation, experience design and service design.
Clients
- Samsung
- Warner Bros.
- Just Eat
Industries
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Beyond provided consulting and campaign development to an educational company. The goal was to build a content marketing strategy that addressed new audiences and focused on solutions.
"They have come to the table in pretty short order with very good ideas."
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44
- $10,000+
- 10 - 49 employees
- New York, NY
Gramercy Tech is a boutique technology company offering UX/UI design, custom software development, AR/VR development, and IT consulting services. Founded in 2003, Gramercy Tech has a team of about 30 employees who work with clients across industries – business services, consumer products, education, and more.
Clients
- Acxiom
- Bentley
- Buick
- Cadillac
Industries
Visit SiteNotable Project
Gramercy Tech created an interactive activation for a booth at San Diego Comic-Con. In accordance with the Spongebob Squarepants theme, the team provided the concept and implemented the technology.
"Gramercy Tech came up with all of the innovative concepts, and they were extremely helpful throughout the project.”
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45
- $10,000+
- 2 - 9 employees
- New York, NY
Cue Studio is a branding and digital design agency based in Brooklyn, N.Y. It was founded in 2019 and currently has a tight-knit team of fewer than ten employees. They primarily work with mid-market and enterprise-level clients from a variety of industries.
Industries
Visit SiteNotable Project
Cue Studio assisted a tea company through a rebrand. They updated the logo and language to clarify the brand's message, updated the website, and did the art of the packaging. They also delivered a style guide.
"What was most impressive to me about Cue Studios was their willingness to be flexible."
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46
- $25,000+
- 2 - 9 employees
- New York, NY
3rd Edge is a design firm based in New York City. Founded in 2001, the small team of 4 specializes in web design, print design, branding, and more.
Clients
- Alzheimer's Drug Discovery Foundation
- Charles B. Wang Community Health Center
- Community Climate Shift
- English Learners Success Forum
Industries
Visit SiteNotable Project
3rd Edge conducted a full-scale redesign of 2 financial services websites, integrating a new CMS and online banking features with internal web apps. They now provide digital and print marketing materials.
"We are very happy with the designs that they produce for us."
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47
- $75,000+
- 2 - 9 employees
- New York, NY
Product design company Nessa is located in New York, New York. The small company was founded in 2020. Their team provides product design, web design, custom software development, ux/ui design, and more.
Clients
- Inveterate
- Pack
- Mockingbird
Industries
Visit SiteNotable Project
Nessa developed a merchant management portal for a SaaS social impact company. Their work involved migrating the product from Angular to React. Three teammates worked directly with the client on this project.
“Their code quality was great and met our standards.”
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48
- $5,000+
- 10 - 49 employees
- New York, NY
Founded in 2012, Raxo is located in New York. Their team of 20 employees provides branding, marketing strategy, and UX/UI design services.
Clients
- BBC
- HBO
- Coloredge
- Ultra Music
Industries
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Raxo revamped a brand with new collateral design schemes, mission and vision documents, and a new web design. They’ve staid onboard to help develop and launch new and refreshed marketing efforts.
"They can transform bland into unique and basic into detailed. Their eye for design is no joke..."
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49
- $25,000+
- 10 - 49 employees
- New York, NY
The Smyth Group is a digital agency founded in San Diego in 2005. Their team of more than 10 specializes in UX/UI design, custom software development, and web development solutions for mid-market and enterprise-level clients.
Clients
- Columbia Sportswear
- MedStar Health
- VW of America
- AgMark Logistics
Industries
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The Smyth Group has streamlined a motor vehicle manufacturing company's digital strategy. They have audited the client's content and structure and gathered both the internal and external stakeholders' feedback.
"They're clearly a smart group of hand-picked individuals, focusing on creating custom solutions for custom problems."
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50
- Undisclosed
- 2 - 9 employees
- South Orange, NJ
7 Layer Studio is a branding agency based in Maplewood, New Jersey. The small agency was established in 2004. Their team specializes in branding, graphic design, video production, and web design.
Industries
Visit SiteNotable Project
7 Layer Studio is developing a branding package for a refill shop. They're also tasked with designing and developing their website.
"The success of our company is very much due to the branding work 7 Layer Studios has done."
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51
- $25,000+
- 50 - 249 employees
- Brooklyn, NY
User experience design company Athlon: digital brand and product is in London, United Kingdom; Brooklyn, New York; Toronto, Canada and Sofia, Bulgaria. The midsize agency was launched in 2009. Their team focuses on ux/ui design, product design, web design, web development, and more.
Industries
Visit SiteNotable Project
Athlon: Global Brand & Design Studio was hired by a financial services company to develop their brand visual identity and messaging. They also updated the client's site's design and wrote copy.
"Athlon made sure that communication between all the project's stakeholders was clear."
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52
- $100,000+
- 10 - 49 employees
- New York, NY
RMG is a digital commerce agency that provides various services ranging from web design and development to branding and digital strategy. They were established in New York in 2013 and now have over 400 employees worldwide. The team supports midmarket businesses in the retail and e-commerce industries.
Clients
- H-E-B
- cbdMD
- Camofire
- Hanky Panky
Industries
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RMG used Magento 2 to shift an outdated SaaS to an open-source, in-house solution with heavy integrations and a new CX. After each 2-week sprint, they launched new features, such as a new catalog.
"The milestones were more or less on target.”
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53
- $50,000+
- 10 - 49 employees
- New York, NY
Majestyk is a mobile app development company headquartered in New York, NY. Founded in 2011, the team of about 15 employees offers both app development and UX design for small, mid-market, and enterprise clients.
Clients
- IBM
- Citi Bank
- Ally Auto
- Cognitoys
Industries
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Majestyk developed an iOS application for iPads using Swift, PHP, and a React CMS. The app enables the sales team to access sales data and assets in the cloud, ensuring that the information is always current.
“They’ve been exceptional partners.”
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54
- $5,000+
- 2 - 9 employees
- Fairview, NJ
Taurist Designs, an user experience design agency, was established in 2022. They are located in Kearny, New Jersey and have a small team. Their services include ux/ui design, web design, branding, market research, and more.
Industries
Visit SiteNotable Project
Taurist Technologies was hired by a social audio platform to improve their app's UI/UX. The goal was to streamline the app's recording process and enhance its general flow and design.
"I was most impressed by the fact that research had been done beforehand."
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55
- $25,000+
- 50 - 249 employees
- New York, NY
With offices in New York, Walpole, Mass., and Boston, AppsChopper is a creative mobile app development company. It was founded in 2011 and employs a team of more than 50 experts. AppsChopper specializes in mobile app development, UX/UI design, strategy, and marketing services. Its client base mainly is comprised of mid-sized companies.
Clients
- Intel
- Duracell
- Motorola
- Revlon
Industries
Visit SiteNotable Project
AppsChopper has created a mobile app for a furniture and wood company. This platform allows the customer to purchase the client's products and offerings.
"Their team has complete knowledge of what they are doing and what I am asking them."
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56
- $1,000+
- 2 - 9 employees
- New York, NY
Swarm Digital Marketing is a digital marketing agency based in New York City and Tampa, Florida, founded in 2016. They have about 10 employees, and serve small and midmarket clients in all types of industries and sectors, from doctors and medical groups, lawyers, E-commerce sellers, to military contractors. Services include SEO, website development, digital marketing, and branding.
Industries
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Swarm Digital Marketing provides website development services for an event services company. They’ve built the WordPress website to showcase the services and allow customers to contact the client.
“Everything looks great, and we know it’ll work out just fine.”
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57
- Undisclosed
- 50 - 249 employees
- New York, NY
Alley Interactive is a web development firm based in New York City with an additional office in Burlington, Vt. Founded in 2010, the team of 73 specializes in web development, web design and UX/UI design. They work primarily with midmarket clients in the media industry.
Clients
- The Henry J. Kaiser Family Foundation
- New York Post
- The Brookings Institution
- Reporters Committee for Freedom of the Press
Industries
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Alley Interactive consolidated content from several websites and databases onto a single WordPress site and CMS. The project included back-end development, data migration, and ongoing support.
"Their developers are competent communicators with a solid basis of business knowledge."
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58
- $50,000+
- 10 - 49 employees
- New York, NY
Reflections is a New York based digital innovations lab. They were founded in 1999 and have a team of 16 employees. They specialize in web development, mobile app development, and UX/UI design. They mainly work with small business and mid-market clients in the advertising, consumer products, and business services industries.
Clients
- The Shade Store
- Aveeno
- State Farm
- Draft Kings
Industries
Visit SiteNotable Project
Reflexions developed/implemented e-commerce functionality into an existing website, which allows its end-users to purchase items themselves or by redeeming earned points.
"The [developed] feature has been a successful revenue-driving addition to our site."
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59
- $1,000+
- 2 - 9 employees
- New York, NY
Gubry is a small UX design agency. Based in New York, New York, the agency was launched in 2016. Their team provides ux/ui design, web design, graphic design, logo, and more.
Industries
Visit SiteNotable Project
Gubry provided branding and web design services for a contemporary art gallery company. They also helped educate the client around branding and design. Two people were assigned to work on the engagement.
"They are extremely creative and provide high-end work on a budget."
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60
- $5,000+
- 10 - 49 employees
- New York, NY
ATTCK, LLC. is a New York based digital design agency. They were founded in 2014 and have a team of 11 employees who specialize in web design, UX/UI design, and web development. They primarily work with small business clients in the real estate, non-profit, and retail industries.
Industries
Visit SiteNotable Project
ATTCK built the backend of a WordPress website, collaborating with a frontend developer. They incorporated custom features, the Apache Traffic Server plugin, and other iterations as needed.
“The website ATTCK built is extraordinarily better than the site we had before.”
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