Looking for a top user research agency in New York City?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best New York City User Research Companies

  • 1
    $10,000+
    250 - 999 Employees
    Brooklyn NY

    Five is web and mobile app development agency headquartered in New York with offices in Croatia. The 50+ person product team has been creating stunning, award-winning mobile products since 2008.

    Clients
    Marriott International
    Penguin Random House
    Rosetta Stone
    Squarespace
    Industries
    Notable Project

    Five paired with a prominent language app to revamp their mobile user experience, from back to frontend. Thanks to the team’s customer-centric design approach, mobile downloads have more than doubled since the app’s relaunch. Five also delivered their work ahead of schedule and under budget, surpassing all expectations.

    "They’re a lot more than a vendor; Five truly is a partner." – Head of Consumer Division, Language App

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  • 2
    $10,000+
    1,000 - 9,999 Employees
    New York NY

    Andersen, or A-Soft, is a development and IT company based in Minsk, Belarus with additional offices in Russia, Finland, Ukraine, and the U.S. Employing over 1,500 people, Andersen was founded in 2007 and serves enterprise, mid-market, and small business clients. They specialize in BI and Big Data consulting and mobile app and custom software development.

    Clients
    Kaspersky Lab
    Samsung
    Marvel
    Media Markt
    Industries
    Notable Project

    Andersen partnered with a health technology company to develop a web app that needed frontend refactoring. They provided PHP Laravel development for the web app and supplied Ionic applications that run using data from the client's database. Andersen's expertise and reliable development work allowed several third-party platforms to have API integrations with the app. 

    “The communication has been very good. Having a consistent team and dedicated resources on the project has been an advantage. They are skilled and have a very good work ethic and morale. We get replies even on weekends.” – CEO, Health Technology Company

  • 3
    $5,000+
    10 - 49 Employees
    New York NY

    The Story is a design and innovation firm founded in 2009. It's located in Warsaw, Poland, with a second location in St. Petersburg, Russia and serve the healthcare and finance industries. The Story employs a team of 6 that specializes in UX/UI design, custom software development, and branding. 

    Clients
    PwC Poland
    National Institute for Museums and Public Collections
    City of Warsaw
    Industries
    Notable Project

    The Story redesigned the user interface of a company website to reflect new services. The new website is optimized using AWS and available worldwide.

     

  • 4
    $25,000+
    10 - 49 Employees
    New York NY

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    SAP
    Oracle
    Facebook
    Fiserv
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

  • 5
    $50,000+
    50 - 249 Employees
    New York NY

    XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.

    Clients
    Google
    Rolling Stone
    NOVA Entertainment
    Industries
    Notable Project

    XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

    “XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

  • 6
    $100,000+
    50 - 249 Employees
    New York NY

    ArcTouch was founded in 2008 and has offices in San Francisco, Calif., New York, and Florianópolis, Brazil. They excel at app development, blockchain, and UX/UI design. They guide their enterprise clients through the app building process by defining a strategy for the best user experience, planning the visual design, developing and testing the prototype, and ensuring optimization and growth.

    Clients
    Yahoo!
    Adidas
    Audi
    3M
    Industries
    Notable Project

    A California-based content discovery startup hired ArcTouch to design a content discovery platform and iOS app. They provided feedback on the startup's user stories, created wireframes, and developed the platform and app. The project was completed ahead of schedule.

    “We’re astonished at the quality of the work. We’re a small company, and we weren’t expecting the same level of service a Fortune 500 company might enjoy. We were amazed by their design and the effort that went into every screen.” – Senior Project Manger, Content Discovery Startup

  • 7
    $25,000+
    50 - 249 Employees
    New York NY

    Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.

    Clients
    LOLA
    LevelUp
    Tile
    Code Climate
    Industries
    Notable Project

    Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

    “They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

  • 8
    $5,000+
    250 - 999 Employees
    Princeton NJ

    NewAgeSMB is a full-stack iOS, Android, and web development company based in Princeton, N.J. The company, founded in 1994, has more than 45 employees and provides mobile app development, UX/UI design, and web development services to companies and institutions in various industries.

    Clients
    Comcast
    Pfizer
    Boeing
    Industries
    Notable Project

    A car wash startup hired NewAgeSMB to develop its website and its Android and iOS mobile apps for customers and washers. NewAgeSMB delivered both the website and the apps and are now continuing to provide maintenance services.

    "The team took my vision and made it into a product." - CEO, Car Wash Startup 

  • 9
    $25,000+
    10 - 49 Employees
    New York NY

    Perpetual is a software product innovation and development company based in New York City. Founded in 2012, Perpetual's team of around 25 employees provides a wide range of services including UX/UI design, web design, mobile and custom software development, IT staff augmentation, product design, and more.

    Clients
    Massachusetts Institute of Technology (MIT)
    ELLE
    Reuters
    TeachForIndia
    Industries
    Notable Project

    Perpetual is working with this financial services firm to assist in rebuilding its UI. The team planned the entire project, from the mockups to the detailed specs, and produced a .NET-based, real-time news services application, which is currently being QA tested by Perpetual.

    "Users have received the platform extremely well. We’re very excited about how well it’s performing. We haven’t experienced any technical issues." – Product Management, Financial Services Firm

  • 10
    $25,000+
    50 - 249 Employees
    New York NY

    Mobile app development company Tapptitude has offices in Romania, the US, and London. The team of 40+ employees specializes in iOS and Android app development and offers UX/UI design, IT strategy consulting, and web development. Founded in 2013, Tapptitude mainly works with small businesses and startups in the real estate, automotive, and arts and entertainment industries.

    Clients
    Honda
    Vias Wine
    SmartDreamers
    Dine Market
    Industries
    Notable Project

    Tapptitude developed an app prototype for a food ordering company. They executed the food ordering company’s vision perfectly and were retained to develop the full product. Some app features Tapptitude developed included platform signup, payment systems, and restaurant menu integration.

    “The proof that I’ve been happy with Tapptitude is that we’ve continued working long-term, even though I’ve had the option to use in-house developers. I felt that the communication was great and, most importantly, the quality Tapptitude provides is amazing, as is the communication.” – CEO, Food Ordering App

  • 11
    $50,000+
    10 - 49 Employees
    Morristown NJ

    eDesign Interactive is a digital experience agency headquartered in Morristown, NJ. Founded in 2004 with a team of 30+, they create websites, digital strategy, and interactive campaigns across multiple industries.

    Clients
    Welch’s Fruit Snacks
    Sabra
    Sun-Maid
    Frost King
    Industries
    Notable Project

    eDesign Interactive relaunched a prominent food company's national website. They streamlined the site's UX, made the site bilingual, and holistically updated the brand's digital presence. Their work helped the client achieved a nearly 50% growth rate over the next year. 

    "They performed sophisticated work that I would expect from a highly established digital marketing web asset agency, but there was also a personal touch in their responses and the rapport" – Associate Marketing Director, Food Company

  • 12
    $50,000+
    50 - 249 Employees
    New York NY

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Clients
    Ford
    Google
    Lush
    NBC
    Industries
    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

  • 13
    $25,000+
    50 - 249 Employees
    New York NY

    DOOR3 is a software development company headquartered in New York, NY. Founded in 2002, DOOR3 has grown to a team of about 60 employees that serves mostly enterprise and mid-market business. They provide software, web, and mobile app development, UX/UI design, and enterprise app modernization.

    Clients
    HP
    Morgan Stanley
    FreshDirect
    AIG
    Industries
    Notable Project

    DOOR3 partnered with a medical device company to help in the planning phase of redesigning three websites. DOOR3 was involved with the research and discovery phase, helping the client identify the information needed on each site, content infrastructure, and navigation. All three websites were created on Drupal but DOOR3 was not involved in that phase of the project.

    “We selected them because we felt, during the presentation, that they had a really strong user experience approach, and I think the output that we had on the site definitely validated that.” – Former Digital Marketing Manager, Medical Device Company

  • 14
    $50,000+
    10 - 49 Employees
    New York NY

    Dom & Tom was founded in 2009 and has offices around the U.S. in New York, Chicago, and Los Angeles. They are an end-to-end digital product development agency that focuses on emerging technologies. Their team of 100+ created over 120 native mobile apps and worked on 400+ web projects. They specialize in research and planning, UX strategy and design, engineering, QA (quality assurance), and deployment.

    Clients
    McDonald’s
    CNN
    Priceline.com
    Hearst
    Industries
    Notable Project

    Dom & Tom worked with a digital agency for a website redesign. Dom & Tom designed and tested code for requested features for the site. The agency felt that the Dom & Tom team was responsive and displayed impressive attention to detail. 

    “Their staff was incredibly helpful. They follow up and they’re very attentive. They worked relentlessly to help us complete this project on time and within budget, which was phenomenal.” – Project Manager, Digital Agency

  • 15
    $25,000+
    10 - 49 Employees
    New York NY

    Wolf&Whale is a UX/UI consultancy founded in 2013 and located in New York. The team of fewer than 50 employees offers UX/UI design, branding, and web development services. Their clients primarily include midmarket businesses in the business services, arts, entertainment, and music, and consumer products and services industries.

    Clients
    WeWork
    GoDaddy
    Pax Vaporizer
    Petrolicious
    Industries
    Notable Project

    Wolf&Whale redesigned a mobie app and developed a website for a haircut services provider. The team worked quickly, and their efforts were integral to the project’s success. 

    “We were satisfied with the quality and timeliness of the project.” – CEO, Haircut Services Provider

  • 16
    $75,000+
    50 - 249 Employees
    New York NY

    Blue Label Labs is a 64-person digital product development agency based in New York City with offices in Seattle and San Francisco. They build the right product by bringing together the expertise of the client, product knowledge, and iterative customer feedback. Since their founding in 2009, they have built and transformed over 300 businesses through strategy, design, and development. Their client ranges from startup entrepreneurs to Fortune 500s.

    Clients
    Bloomberg
    Pender
    Paypal
    The United Nations
    Industries
    Notable Project

    Blue Label Labs both consulted for and developed an iOS and Android mobile app for an experience management platform. The client enjoyed the positive responses from app users, loved the team’s responsiveness, and referred to their project management as “excellent.”

    "They feel like they’re an extension of our team, and I can pick up the phone at any time and get a response." – Product Manager, Market Research Firm

  • 17
    $5,000+
    10 - 49 Employees
    New York NY

    TakeFive is a UX and UI design and web development company headquartered in New York and founded in 2007. They have three employees experienced in creating websites, mobile apps and corporate identities for small, midmarket and global companies in gaming, consumer products and finance. Services include landing pages, usability testing, and logo design.

    Clients
    Planet of Heroes
    G-Core Labs
    Velcom
    Industries
    Notable Project

    Take5 developed a WordPress website based on existing designs and then tested it for an IT company. They created animations and a website theme, and implemented multiple interactive filters. Stakeholders were pleased that the final product effectively matched the provided designs.

    “Takefive has an impressive workflow that allows to create and control a project on each stage. The development team is highly professional. They delivered a powerful high-quality product ready for launch.” – CEO, IT Company

  • 18
    $25,000+
    50 - 249 Employees
    New York NY

    With offices in New York, Walpole, Mass., and Boston, AppsChopper is a creative mobile app development company. It was founded in 2011 and employs a team of more than 50 experts. AppsChopper specializes in mobile app development, UX/UI design, strategy, and marketing services. Its client base mainly is comprised of mid-sized companies.

    Clients
    Joaquín Marcos
    Kypros Kypri
    Sohail Al Marzouqi
    Grant Hsu
    Industries
    Notable Project

    AppsChopper developed a shopping app for an investment firm. The app helps people buy groceries and other things online. AppChopper's high-caliber deliverable has received positive feedback internally and from users alike.

    "The AppsChopper team was absolutely dedicated to delivering unique, top-notch products. They delivered what they promise, and provided true value for our money."–Marketing Executive, Investment Firm

  • 19
    $5,000+
    10 - 49 Employees
    New York NY

    Founded in 2016, Outcrowd Agency is a digital agency. Their team of around 20 employees is based in Kharkiv, Ukraine. They focus on product design, UI/UX design, and web development.

    Clients
    Podcorn
    Charidy
    Bonsai
    Prodigy
    Industries
    Notable Project

    Outcrowd Agency redesigned an existing website for a global operating system company. The team refreshed the site to reflect a new visual identity for the company.

    "The agency was very strong in communication and updates, and we always felt like we knew what was going on and what the next steps were." – CEO, Global Operating System Company

  • 20
    $10,000+
    10 - 49 Employees
    Brooklyn NY

    L+R is an international design & technology studio and boutique strategy consulting firm founded in Brooklyn, New York City in 2012. The firm is made up of 25 skilled strategy, design and technology consultants, specializing in brand identity systems, go-to-market strategy consulting, technology strategy, UX/UI design, and next-generation mobile application development. They have offices in Brooklyn, Barcelona, Los Angeles and Milan and work with middle-market and Fortune 500 clients.

    Clients
    Amazon Web Services
    The Ad Council
    The Estée Lauder Companies
    GE
    Notable Project

    L+R developed a brand identity system, led software engineering, and executed a go-to-market strategy to facilitate a unique tenant engagement platform leveraging advanced mobile technologies and humanist principles. The team identified brand values, designed UX/UI and built a mobile application. The strategic initiative created new opportunities for the company's key stakeholders and garnered achievements as an industry-leading platform.

    "Thanks to the reliable and creative support provided by the L+R team, the company was able to hit all of their milestones for the year 2020." – Real Estate Company

  • 21
    $10,000+
    10 - 49 Employees
    Brooklyn NY

    Humbleteam is a digital design firm founded in 2015 in Prague. The firm features a team of more than 10 employees and offers services in UX/UI design, web design, and product design. 

    Clients
    Boule
    Misterporter
    CA Technologies
    Industries
    Notable Project

    Humbleteam developed the UI/UX for a financial services firm's new mobile app. Humbleteam conducted wireframing and design research in order to best position the designs. The firm then built the wireframing for the app and developed the UI/UX designs. Humbleteam also included brand illustrations in their creation in order to uphold brand identity. The app was launched successfully. 

    "Not only did the team have an impressive breadth of skills, but they also delivered on time and within budget. The developers felt as though they were part of our team." — COO, Financial Services Firm 

  • 22
    $1,000+
    50 - 249 Employees
    New York NY

    Belov Digital Agency is a web development company founded in 2012 in New York City. With a team of 10+ people, they specialize in WordPress web design and development for small, mid-sized, and enterprise-level clients.

    Clients
    European Bank for Reconstruction and Development (EBRD)
    Vatica Health
    Norway Mercedes-Benz Official Dealer
    Industries
    Notable Project

    Belov Digital Agency updated a cycling apparel company's blog, which was outdated and limited. Additional to the redesign, they also migrated the blog to a new hosting server and provided testing and documentation on how to use the new website. The client was satisfied with their work, claiming that the new website received only positive feedback for its design and ease of use. 

    "The new version is much more robust and functional in many ways. As well as much faster load times." – Content Producer, Cycling Apparel Company

  • 23
    Undisclosed
    50 - 249 Employees
    New York NY

    Alley Interactive is a web development firm based in New York City with an additional office in Burlington, Vt. Founded in 2010, the team of 73 specializes in web development, web design and UX/UI design. They work primarily with midmarket clients in the media industry.

    Clients
    New York Post
    Brookings
    Georgetown University Health Policy Institute
    The Nature Conservancy
    Industries
    Notable Project

    Alley Interactive worked on WordPress implementation for a nonprofit research agency. They consolidated content from several websites and databases onto a single WordPress site and CMS. The project included back-end development, data migration, and ongoing support. The client appreciated their direct communication throughout the project.

    “If we have a question or see a bug, you're talking directly to the person that knows how to fix it. They're not so caught up in the code that they can't communicate effectively with clients.” – Associate Director, Nonprofit Research Agency

  • 24
    $5,000+
    2 - 9 Employees
    Brooklyn NY

    Founded in 2017, Academy is located in Brooklyn, N.Y. Their team of 6 employees provides UX/UI design, product design, and application testing services.

    Clients
    InVision
    Comcast
    CNBC
    Google
    Notable Project

    Academy facilitated a one day workshop for a pharmaceutical company as part of a series of workshops on experience design. This included a PowerPoint presentation and an expert guest speaker. Their work yielded more design thinking.

    "I have seen a greater interest to move forward and use design methodologies to support business problems, such as design thinking." –Executive Director, Pharmaceutical Company

  • 25
    $50,000+
    10 - 49 Employees
    New York NY

    Reflections is a New York based digital innovations lab. They were founded in 1999 and have a team of 16 employees. They specialize in web development, mobile app development, and UX/UI design. They mainly work with small business and mid-market clients in the advertising, consumer products, and business services industries. 

    Clients
    The Shade Store
    Aveeno
    State Farm
    Industries
    Notable Project

    Reflexions developed an eCommerce site for a fantasy sports startup. They used PHP and an AWS Elastic Beanstalk environment to create a platform that allowed users to use cash and points earned on the site to to buy products. The client was extremely pleased with the quality of the work and communication. 

    “We were very pleased with the work and have continued to hire Reflexions for future projects.” – Director of Product, Fantasy Sports Startup
     

  • 26
    $50,000+
    10 - 49 Employees
    New York NY

    noformat is a strategic design agency based in New York City. The agency, founded in 2001, has a team of more than 15 that provides web design, UX/UI design, web development, mobile app development, graphic design, logo, print design, and packaging design services. noformat serves mid-market and other-sized companies in various industries that include advertising & marketing, arts & entertainment, and business services.

    Clients
    Coca-Cola
    Heineken
    Capital One
    Grand Marnier
    Industries
    Notable Project

    A startup high school hired noformat to build their brand and create awareness about themselves to their target market. noformat worked with the school in defining their brand identity which they then implemented into the high school's web design. They built the website on WordPress to be SEO-friendly, implemented a unique tuition calculator and class schedule functionalities, and populated the website with content geared towards prospective students and their families. The resulting website attracted a large number of students for enrollment, as well as applicants for various work positions.

    "At every stage in the process, it was extremely clear where we were and what still needed to be done." - Marketing & Communications Manager, Startup High School

  • 27
    $10,000+
    10 - 49 Employees
    Parsippany-Troy Hills NJ

    Origami Studios is a mobile application development company headquartered in Parsippany, NJ with additional locations in San Diego, and Lahore, Pakistan. Founded in 2012, they now have about 16 employees. Their services include mobile app and e-commerce development as well as UX/UI design for small to enterprise-sized clients in the advertising and marketing, business services, and gaming industries.

    Clients
    Shell
    Nestle
    Johnson & Johnson
    Industries
    Notable Project

    Origami Studios provided full stack development services to create an Android and iOS app for a health management company. They managed servers and the platform in app stores. Their responsiveness and ability to satisfy technical requirements resulted in a successful partnership.

    "They are working so closely with your tech needs and respond in a short period." — Co-Founder & CEO, Health Management Company

  • 28
    $10,000+
    10 - 49 Employees
    New York NY

    Epicenter Consulting is a web and mobile development company based in New York, with an additional location in Houston. Founded in 2008, this company has 15 employees. Services provided by Epicenter Consulting include custom software development, enterprise app modernization, and UI/UX design for businesses of all sizes.

    Clients
    HR Options
    Qualified Hardware
    Invision
    Industries
    Notable Project

    Epicenter Consulting provides ongoing e-commerce web development services for a builder's hardware company. They worked alongside the client's own internal team to develop a new e-commerce website from the ground up. The client has been satisfied with the results and developed an ongoing working relationship with Epicenter Consulting, requesting maintenance and update services on a regular basis.

    "Our business and revenue have been growing continuously for the past 15 years thanks to their work. The website is never really completed; it’s always evolving." - CEO, Builder's Hardware Company

  • 29
    $1,000+
    10 - 49 Employees
    Great Neck NY

    Gapsy Studio is an UX design company founded in 2017. The agency focuses on ux/ui design, graphic design, logo, product design, and more and has a small team.

    Industries
    Notable Project

    Gapsy Studio provided web design services for the clients of a software and web development company. The team designed a web page from scratch and conducted design-related efforts for pre-existing websites.

    "Their workflow was extremely effective and communication was always great."

  • 30
    $5,000+
    10 - 49 Employees
    New York NY

    ATTCK, LLC. is a New York based digital design agency. They were founded in 2014 and have a team of 11 employees who specialize in web design, UX/UI design, and web development. They primarily work with small business clients in the real estate, non-profit, and retail industries.

    Clients
    Double Barrel
    Internet Society
    Robin Hood
    Industries
    Notable Project

    ATTCK, LLC. redesigned the website of a non-profit. They migrated the client’s original Drupal site onto a WordPress platform, which allowed the majority of the site’s content to be edited by non-experts, a feature that was important to the client. The client was happy with the redesign and said that the new site had received positive feedback.  

    “The website is definitely a success story. When we started working with ATTCK we cut our developer bill in half without losing quality.” – Former Digital Strategist, Non-profit
     

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT