Top 100 User Research Agencies in New York City
June 2023Looking for a top user research agency in New York City?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best New York City User Research Companies
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1
- $25,000+
- 10 - 49 employees
- New York, NY
Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.
Clients
- Fiserv
- Intuit
- Dell EMC
- Walmart
Industries
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Momentum Design Lab provided UI/UX design services for a tech startup. They used Figma to design everything and conducted UX research, looking into user personas to design the interface.
“Momentum Design Lab performed their service at a high standard.”
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2
- $50,000+
- 1,000 - 9,999 employees
- New York, NY
Andersen is an international custom software development company that, among other things, specializes in healthcare software development. Since its founding in 2007, the company has opened more than ten development centers and about ten sales offices worldwide. More than 2700 highly qualified specialists work on developing, customizing corporate IT solutions, web applications, and mobile applications. Andersen has completed over 950 projects and received hundreds of positive reviews from clients worldwide. Today the company is working on over 250 projects. Our technology stack includes .NET, C#, Java, Python, PHP, Node.js, TypeScript, Golang, C++, JavaScript, Angular, React.js, Vue.js, HTML, CSS, Java (Android), Swift / Objective C (iOS), React Native, and more. We also offer manual and automated testing, business and data analysis, UI/UX design, DevOps services, IT security management, and L1, L2, L3 support.
Clients
- Samsung
- Johnson & Johnson
- GlobePayroll
- Siemens
Industries
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Andersen Inc. provides business analysis and custom software development services for a market research company. Andersen Inc. supports the client's business analysis team and works on different projects.
"Andersen Inc. always delivers work on time and to a high standard."
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3
- $50,000+
- 250 - 999 employees
- New York, NY
ArcTouch was founded in 2008 and has offices in San Francisco, Calif., New York, and Florianópolis, Brazil. They excel at app development, blockchain, and UX/UI design. They guide their enterprise clients through the app building process by defining a strategy for the best user experience, planning the visual design, developing and testing the prototype, and ensuring optimization and growth.
Industries
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A geo-based social media platform was looking to revamp the coding of their mobile app, so they engaged with ArcTouch to take over the development of their iOS and Android-based product through Xamarin.Forms.
"ArcTouch delivered a working product and identified and resolved around 6,000 bugs in the app."
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4
- $50,000+
- 50 - 249 employees
- New York, NY
XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.
Clients
- News Corp
- Automattic
- Rolling Stone
Industries
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XWP has helped an EdTech startup create a professional blog to scale and increase their traffic. They've worked on achieving the client's requirements regarding the blog's home page, categories, and posts.
"XWP fills the WordPress gap we have on our development team."
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5
- $10,000+
- 2 - 9 employees
- New York, NY
Uitop is an Austin, Texas-based user experience design agency. The small team specializes in ux/ui design, web design, product design, and graphic design and was founded in 2021.
Clients
- Kenjo 🇩🇪
- ResHub 🇮🇪
- FocusED 🇺🇸
- Cicada 🇺🇸
Industries
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A software company has hired Uitop for UX/UI design. The team from Uitop has primarily focused on improving the interface of a CMS, managing taxonomies, and connecting a translation management system.
“Overall, we’ve been impressed with their work ethic.”
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6
- $25,000+
- 50 - 249 employees
- New York, NY
Perpetual is a software product innovation and development company based in New York City. Founded in 2012, Perpetual's team of around 25 employees provides a wide range of services including UX/UI design, web design, mobile and custom software development, IT staff augmentation, product design, and more.
Clients
- Reuters
- Fox Sports
- HIMSS
- Colgate
Industries
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Perpetual is helping a stock exchange and financial information company create the UI/UX designs for their app using Figma. Additionally, they’re in charge of conducting market research and user interviews.
“Perpetual has done a very good job at cleaning our app’s UI/UX and making it more user-friendly.”
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7
- $50,000+
- 50 - 249 employees
- New York, NY
Lazarev., a product design company, is based in Kyiv, Ukraine. Launched in 2015, the small team specializes in product design and ux/ui design.
Clients
- Hewlett - Packard
- Pattern Trader
- Accern
- Abu - Dhabi University
Industries
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Lazarev. helped redesign a SaaS application’s UI/UX. The project goals were to upgrade the look and feel of the app as well as update the functionality to make it easy to use and perform smoothly.
"The workflow and process is one of the best I have worked with including my experience with much larger companies."
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8
- $25,000+
- 50 - 249 employees
- New York, NY
Method is a strategic design firm based in New York with offices in London; Denver; Atlanta; Charlotte, N.C.; and San Jose, Calif. The firm, founded in 1999, has more than 130 employees and provides UX/UI design, custom software development, digital strategy, web development, and branding services. Method serves enterprise and mid-market companies in the financial services, IT, arts & entertainment, customer products & services, medical, and e-commerce industries.
Clients
- Ubisoft
- Manchester City
- Evry
- Clear
Industries
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Method is tasked with developing and implementing a design system for an insurance company. They help the company create a style guide and provide design and engineering support to handle its production.
"Their ability to communicate and their investment in the project is impressive."
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9
- $1,000+
- 50 - 249 employees
- Woodmere, NY
Founded in 2008, KrishaWeb is a full-service digital agency based in Montgomery Village, Md., with an office in Ahmedabad, India. Their team of 86 employees specializes in UX/UI design, digital strategy, and eCommerce development for clients of all sizes in the business services, healthcare, and education industries.
Clients
- HP
- Toshiba
- DELL
- America's Marijuana Farmers Market (A-MFM)
Industries
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A marketing and advertising agency hired KrishaWeb to develop a multi-language platform that records medical history in a single document. The team also integrated a payment tool with the platform.
"The level of communication was outstanding."
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10
- $25,000+
- 50 - 249 employees
- New York, NY
DOOR3 is a software development company headquartered in New York, NY. Founded in 2002, DOOR3 has grown to a team of about 60 employees that serves mostly enterprise and mid-market business. They provide software, web, and mobile app development, UX/UI design, and enterprise app modernization.
Clients
- Achievement Network
- AIG
- Alvin Ailey American Dance Theater
- American Museum of Natural History
Industries
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DOOR3 assessed the website of a recycling company to identify areas of improvement. Then, they redesigned and redeveloped their entire web experience to address the issues they found.
“DOOR3 was able to put everything together and help us achieve what we wanted.”
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11
- $10,000+
- 250 - 999 employees
- Brooklyn, NY
Five is web and mobile app development agency headquartered in New York with offices in Croatia. The 50+ person product team has been creating stunning, award-winning mobile products since 2008.
Clients
- Rosetta Stone
- Marriott International
- Crestron
- AccuWeather
Industries
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Five helped with an IT company's user acquisition strategy. The team created a sales funnel that could increase the client's app installs. They're set to work on the client's product optimization efforts.
"They’re incredible listeners and also strategic thinkers."
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12
- $50,000+
- 50 - 249 employees
- New York, NY
Mobile app development company Tapptitude has offices in Romania, the US, and London. The team of 100+ employees specializes in iOS and Android app development and offers UX/UI design, IT strategy consulting, and web development. Founded in 2013, Tapptitude mainly works with small businesses and startups in the real estate, automotive, and arts and entertainment industries.
Clients
- Tenor
- Glorify
- Wellory
- Ontapp
Industries
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Tapptitude developed a mobile application for a technology company. After a series of discovery meetings, they built an app natively on iOS with unit test coverage and used an MVVM pattern.
"The project was really well-executed."
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13
- $25,000+
- 50 - 249 employees
- New York, NY
Swenson He is a mobile app development company headquartered in Marina del Rey, CA. Founded by two MIT alumni, the team of now 20+ engineers specializes in mobile app development and UX/UI design for iOS, Android, and hybrid mobile platforms.
Clients
- simplehuman
- Stanford Medicine
- Power Music
- Breaker
Industries
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Swenson He designed and developed an iOS app for a home-sharing and travel network. The app enables users to view inventory and make reservations.
"Overall, Swenson He exemplified professionalism and provided outstanding value to end users."
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14
- $25,000+
- 10 - 49 employees
- New York, NY
Zazz is a Seattle-based mobile app development company founded in 2011. They have an additional office in San Francisco. Their team of approximately 50 employees serves clients of all sizes and industries. In addition to app development, they also specialize in enterprise app modernization and UX/UI design.
Clients
- Inclose
- Ideal Smart
- Sparehandz
Industries
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Zazz provided branding, UI/UX design, and web and mobile app development for a placement agency. The team created a visual style guide, designed the UI, built a mobile app and a web app, and tested them.
"Zazz was proactive in ensuring that the developed product met the quality standards and was free of bugs or errors."
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15
- $25,000+
- 50 - 249 employees
- New York, NY
Get Web, Inc. Is a Dhaka, Bangladesh-based custom software development company. Founded in 2016, the small team specializes in custom software development, ux/ui design, e-commerce development, web development, and more.Clients
- KitMyTrip
- Next Play Live
- Inventory Ahead
- Dendi
Industries
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Getweb Inc. developed an IT services company's website using Laravel framework and token-based authentication. The team is also responsible for developing a CRM system.
"I really like the new look and feel of the site, it's much easier to navigate and I love the layout."
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16
- $100,000+
- 10 - 49 employees
- New York, NY
Founded in 2009 in New York City, Small Planet is a mobile app development company that produces top quality mobile apps for both iOS and Android devices, including 25 App Store Category #1’s. The close-knit team works in Brooklyn, NY, offering user experience (UX) and design for mobile and web, smart device and touchscreen development, quality assurance and user testing, product management, and consulting services. They also recently started a Machine Learning Lab to work on some exciting AI-related projects.
Clients
- Aetna
- Boehringer Ingelheim
- Stoney Clover Lane
- Disney Publishing Worldwide
Industries
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Small Planet was hired to digitize a fashion brand's business components, such as their products, fonts, and other assets to create a better customer experience.
"They were able to adapt to our specific business model and requirements to create a product very unique to us!"
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17
- $50,000+
- 10 - 49 employees
- New York, NY
noformat is a strategic design agency based in New York City. The agency, founded in 2001, has a team of more than 15 that provides web design, UX/UI design, web development, mobile app development, graphic design, logo, print design, and packaging design services. noformat serves mid-market and other-sized companies in various industries that include advertising & marketing, arts & entertainment, and business services.
Clients
- Coca-Cola
- Heineken
- Capital One
- Grand Marnier
Industries
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A bitcoin mining company hired noformat to redesign their website and provide ongoing development and improvements, as well as bring them to full compliance with accessibility codes.
"They are exceptionally willing to overcome any obstacles to meet our demands."
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18
- $25,000+
- 50 - 249 employees
- New York, NY
Jahnel Group, Inc. is an application development company based in Schenectady, N.Y., with offices in New York and Plano, Texas. The company, founded in 2012, has around 90 employees and provides custom software development, web development, mobile app development, and UX/UI design services. Jahnel Group, Inc. serves midmarket and other-sized companies and institutions in the business services, financial services, gaming, education, manufacturing, medical, and e-commerce industries.
Clients
- Atos
- Bethesda
- Cambridge Associates
- Discovery Channel
Industries
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A software company collaborated with Jahnel Group, Inc. on UX design. The team helped turn the client's ideas into reality and handled all complexities and the user base.
"They were on time or early to every deadline."
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19
- $10,000+
- 50 - 249 employees
- New York, NY
Liki Mobile Solutions is an international software house based in Łódź, Poland, and founded in 2013. Their team of 42 employees specializes in web development, custom software development, and UX/UI design for clients in the telecommunications, IT, and advertising industries.
Clients
- Orange Polska
- Knowde
- Epicurean Butter
- EC1 Łódź
Industries
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Liki's developers augmented a video streaming platform's team to help them build a web app using Redux on React Native. They also provided maintenance support for the client's existing web app.
"Despite the remote mode, we had no problems in communication."
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20
- $25,000+
- 50 - 249 employees
- New York, NY
Propeller is a web design and development company that was founded in 2000. Headquartered in London, with another office in New York, they have a team of over 55. They specialize in e-commerce development, email marketing, web design, and SEO or clients in the hospitality, leisure, consumer products, and retail industries.
Clients
- Azzuri Restaurant Group
- Twinings
- Young's Pubs
- MWELL - Kellogg's
Industries
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Propeller designed a website for a nail and beauty salon. After learning the client's goals, the team integrated a third-party booking platform into the site.
"They were quick and efficient."
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21
- $10,000+
- 10 - 49 employees
- New York, NY
Top Notch Dezigns is a web design and digital marketing agency from New York. It was founded in 2004 and now has a team of 26 that does web design and development, mobile apps, SEO, SEM, and more for clients across a variety of industries, from business services to consumer products.
Clients
- Meadowbrook Financial Mortgage Bankers
- Brick Education
- Long Island University
- Wolo Manufacturing Corporation
Industries
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Top Notch Dezigns has developed a modular building provider’s WordPress website, showcasing the client’s products and services. They’re currently providing digital marketing support.
"They take our problem seriously and see the project’s whole scope."
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22
- $100,000+
- 1,000 - 9,999 employees
- New York, NY
Dept is a web development firm that was founded in 2016. They have a team of over 1,300 employees, spread out over four offices in Boston, Amsterdam, Berlin, and Manchester, U.K. They offer web development, UX/UI design, and web design to midmarket and enterprise companies across the globe.
Clients
- Tesla
- Sony
- Adidas
- Triumph Motorcycles
Industries
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DEPT® (formerly Devetry) is making enhancements and fixing issues on a software that they originally developed for a renewable energy lab. They tend to user requests through GitHub and continuously improve the tool's code and UI.
"Their expert, carefully developed solutions differentiate them from other providers that we’ve worked with."
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23
- $1,000+
- 50 - 249 employees
- New York, NY
Duck Design, a web design agency, is in London, United Kingdom. The small agency was launched in 2020. Their services include web design, ux/ui design, graphic design, product design, and more.
Clients
- Farsight
- Payfaction
- Minxie
- SwiDOC
Industries
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Duck.Design has been hired to redesign a web application for a digital content marketplace. In addition, the team is helping the client design a mobile app. They're using Figma to create designs.
"They have been providing great value to us."
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24
- $25,000+
- 10 - 49 employees
- Ridgewood, NJ
Paper Tiger is a digital design agency headquartered in Ridgewood, N.J. The company, founded in 2008, specializes in UX/UI design, web design, and web development. The 13-person company works with small, mid-market, and enterprise businesses.
Clients
- PBS
- Crestron
- Marketplace (APM)
- Britax
Industries
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Paper Tiger designed and developed a new website from scratch for an investment firm. Their design process started with early mood boards to high-fidelity designs; they also added a CMS to the site.
"They were incredibly flexible to our working style."
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25
- $25,000+
- 2 - 9 employees
- New York, NY
Lickability is a New York-based boutique software studio founded in 2009. Their 7-person team offers services in mobile app development and wearable app development, along with application testing, management, and support.
Clients
- The Atlantic
- Houseparty
- Meetup
- Jet.com
Industries
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Lickability developed an iOS app for a multi-platform publisher using Swift. They adapted the app to match a new design system and modern UX patterns. Then, they provided updates and support.
"They were constantly looking for opportunities to improve the UX."
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26
- $25,000+
- 10 - 49 employees
- Brooklyn, NY
Wolf&Whale is a UX/UI consultancy founded in 2013 and located in New York. The team of fewer than 50 employees offers UX/UI design, branding, and web development services. Their clients primarily include midmarket businesses in the business services, arts, entertainment, and music, and consumer products and services industries.
Clients
- GoDaddy
- Apple
- WeWork
- Chime
Industries
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Wolf&Whale designed a sports app's UX/UI for a mobile app development firm. They used the branding guidelines and materials they created to make low-fidelity wireframes before developing the design mock-up.
"Wolf&Whale is unique because they can blend the intricate UX/UI elements with the business solutions."
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27
- $10,000+
- 10 - 49 employees
- Brooklyn, NY
L+R is an international design & technology studio and boutique strategy consulting firm founded in Brooklyn, New York City in 2012. The firm is made up of 25 skilled strategy, design and technology consultants, specializing in brand identity systems, go-to-market strategy consulting, technology strategy, UX/UI design, and next-generation mobile application development. They have offices in Brooklyn, Barcelona, Los Angeles and Milan and work with middle-market and Fortune 500 clients.
Clients
- Amazon Web Services
- The Estée Lauder Companies
- Hilton Worldwide
- Louis Vuitton
Industries
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An architectural lighting platform hired L+R to provide brand consulting, design services, and iOS engineering support on one of their major campaigns. The goal was to encourage engagement on the platform.
"We find L+R to be professional, reliable, but most of all creative."
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28
- $10,000+
- 2 - 9 employees
- Brooklyn, NY
Suits & Sandals is a brand communications agency that was founded in 2011. Headquartered in Brooklyn, N.Y., the company consists of 11 employees. They specialize in branding, digital strategy, and web design. They primarily serve midmarket companies in the nonprofit, IT, and media industries.
Clients
- Trialbee
- Vault Health
- Interchecks
- Bayer G4A
Industries
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Suits & Sandals provided a suite of brand strategy services for a construction firm. Along with a complete website redesign, the team also created a new logo, style sheets, and branding guidelines.
"It's not just a contract. They really are looking to build relationships."
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29
- $10,000+
- 10 - 49 employees
- New York, NY
Appetizer Mobile is a digital marketing and application developer headquartered in New York. The company was founded in 2009 and consists of 17 employees. They specialize in mobile app development, UX/UI design, and enterprise app modernization, and work heavily with companies in the entertainment, gaming, and business services industries.
Clients
- HBO
- Lady Gaga
- Joe Girardi
- Del Friscos Restaurant Group
Industries
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Appetizer Moble partners with an entrepreneur to create new mobile applications. Currently, the team is working on developing a mobile game and matching brand.
"They have gone above and beyond.... Every status meeting I see progress."
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30
- $50,000+
- 50 - 249 employees
- New York, NY
New York-based mobile app and web development company Utility was founded in 2013. The team of about 40 engineers, digital strategists, and creative designers serves small, mid-market, and enterprise clients across all industries. They complement their development expertise with UX/UI design.
Clients
- Airbnb
- Samsung
- Verizon
- DirecTV
Industries
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Utility provided design and development for a digital property on mobile and web. Their team was working on back- and frontend development and strategy.
"We launched on time and have gotten rave reviews about our products."
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