Top 100 Usability Testing Companies in New York City
September 2023Looking for a top usability testing agency in New York City?
Usability testing helps companies vet if a product is worth investing time and resources in building. It also helps improve existing products by accounting for user feedback and pain points in design and functionality updates.
For example, let's say you're looking at Analytics and notice visitors to your website often visit one page only. You may hypothesize that your navigation is not user friendly. You could design and develop an updated navigation, or you could hold user tests to vet your hypothesis and get suggestions for navigation features your users need.
User testing may seem time consuming up-front, but it ultimately saves time and money later. For expert assistance, consider hiring a usability testing company. Usability testing services define test scenarios, identify test subjects, conduct the tests, and compile feedback for you.
To assist you in your search for a partner, we’ve compiled this list of the top usability testing companies in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best New York City Usability Testing Services
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1
- $50,000+
- 1,000 - 9,999 employees
- New York, NY
Robosoft Technologies is a full-service digital experiences agency offering digital advisory, design strategy, UX/UI services, application development & maintenance and expertise in emerging technologies such as AR, VR, blockchain, chatbots and more. Established in 1996 and headquartered in San Francisco, the team of 500+ has offices in Mumbai, Udupi, Bengaluru, Chicago, and New York.
Clients
- Retail: Walmart
- Target
- JCPenney
- Victoria's Secret
Industries
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A tech company has hired Robosoft Technologies to perform manual and automation testing. The team is also tasked with executing regression and ensuring the sanity of the production environment.
"They did deliver their tasks on time and without any issues."
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2
- $50,000+
- 1,000 - 9,999 employees
- New York, NY
Andersen is an international custom software development company that, among other things, specializes in healthcare software development. Since its founding in 2007, the company has opened more than ten development centers and about ten sales offices worldwide. More than 2700 highly qualified specialists work on developing, customizing corporate IT solutions, web applications, and mobile applications. Andersen has completed over 950 projects and received hundreds of positive reviews from clients worldwide. Today the company is working on over 250 projects. Our technology stack includes .NET, C#, Java, Python, PHP, Node.js, TypeScript, Golang, C++, JavaScript, Angular, React.js, Vue.js, HTML, CSS, Java (Android), Swift / Objective C (iOS), React Native, and more. We also offer manual and automated testing, business and data analysis, UI/UX design, DevOps services, IT security management, and L1, L2, L3 support.
Clients
- Samsung
- Johnson & Johnson
- GlobePayroll
- Siemens
Industries
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A ride-hailing company has hired Andersen Inc. to develop two new financial products. The team is responsible for front- and backend development, integrations, testing, and analytics set-up.
"The team is highly flexible and responsive to any business need in no time."
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3
- $25,000+
- 50 - 249 employees
- New York, NY
DOOR3 is a software development company headquartered in New York, NY. Founded in 2002, DOOR3 has grown to a team of about 60 employees that serves mostly enterprise and mid-market business. They provide software, web, and mobile app development, UX/UI design, and enterprise app modernization.
Clients
- Achievement Network
- AIG
- Alvin Ailey American Dance Theater
- American Museum of Natural History
Industries
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A software company hired DOOR3 to create a unified look and feel for their products with UI/UX design. After research, DOOR3 gave suggestions for design elements like color schemes, systems, and fonts.
“They had a great team, and we have nothing but praise for them.”
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4
- $25,000+
- 50 - 249 employees
- New York, NY
Swenson He is a mobile app development company headquartered in Marina del Rey, CA. Founded by two MIT alumni, the team of now 20+ engineers specializes in mobile app development and UX/UI design for iOS, Android, and hybrid mobile platforms.
Clients
- simplehuman
- Stanford Medicine
- Power Music
- Breaker
Industries
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Swenson He provides web design and development services for an AI company. The team has designed and developed a web application and the client's company. Swenson He assists with UI/UX design and development.
"They're attentive and supportive of our team's ambitions."
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5
- $10,000+
- 2 - 9 employees
- New York, NY
Uitop is an Austin, Texas-based user experience design agency. The small team specializes in ux/ui design, web design, product design, and graphic design and was founded in 2021.
Clients
- Slabstack 🇺🇸
- Valocore 🇺🇸
- Luxe Software 🇺🇸
- TrovBase 🇺🇸
Industries
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A software company has hired Uitop for UX/UI design. The team from Uitop has primarily focused on improving the interface of a CMS, managing taxonomies, and connecting a translation management system.
“Overall, we’ve been impressed with their work ethic.”
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6
- $25,000+
- 50 - 249 employees
- New York, NY
Perpetual is a software product innovation and development company based in New York City. Founded in 2012, Perpetual's team of around 25 employees provides a wide range of services including UX/UI design, web design, mobile and custom software development, IT staff augmentation, product design, and more.
Clients
- Reuters
- Fox Sports
- HIMSS
- Colgate
Industries
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A watch dealer has hired Perpetual to provide website redesign. They've been redesigning the front- and backend of the client's site to increase its functionality and user-friendliness.
''Perpetual’s team is very efficient.''
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7
- $100,000+
- 50 - 249 employees
- New York, NY
FROM is a midsize user experience agency. Headquartered in New York, New York, the company was launched in 2016. Their team provides ux/ui design, mobile app development, search engine optimization, web design, and more.Industries
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An investment and advisory firm hired FROM: The Digital Transformation Agency for website design, development, launch, and hosting services. They created a scalable yet multi-layered corporate website.
"Their ability to interpret our design needs and turn creative assets into a compelling site impressed us."
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8
- $50,000+
- 250 - 999 employees
- New York, NY
ArcTouch was founded in 2008 and has offices in San Francisco, Calif., New York, and Florianópolis, Brazil. They excel at app development, blockchain, and UX/UI design. They guide their enterprise clients through the app building process by defining a strategy for the best user experience, planning the visual design, developing and testing the prototype, and ensuring optimization and growth.
Industries
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ArcTouch has developed a mobile application for McCormick & Company. They created the app’s UI/UX design using Figma and Flinto. ArcTouch has also developed the app’s iOS and Android versions.
“ArcTouch’s UI/UX design is great, and they’ve developed a delightful app that users enjoy.”
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9
- $100,000+
- 1,000 - 9,999 employees
- New York, NY
Dept is a web development firm that was founded in 2016. They have a team of over 1,300 employees, spread out over four offices in Boston, Amsterdam, Berlin, and Manchester, U.K. They offer web development, UX/UI design, and web design to midmarket and enterprise companies across the globe.
Clients
- Tesla
- Sony
- Adidas
- Triumph Motorcycles
Industries
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DEPT® (formerly Devetry) is making enhancements and fixing issues on a software that they originally developed for a renewable energy lab. They tend to user requests through GitHub and continuously improve the tool's code and UI.
"Their expert, carefully developed solutions differentiate them from other providers that we’ve worked with."
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10
- $25,000+
- 50 - 249 employees
- New York, NY
Method is a strategic design firm based in New York with offices in London; Denver; Atlanta; Charlotte, N.C.; and San Jose, Calif. The firm, founded in 1999, has more than 130 employees and provides UX/UI design, custom software development, digital strategy, web development, and branding services. Method serves enterprise and mid-market companies in the financial services, IT, arts & entertainment, customer products & services, medical, and e-commerce industries.
Clients
- Ubisoft
- Manchester City
- Evry
- Clear
Industries
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Method is tasked with developing and implementing a design system for an insurance company. They help the company create a style guide and provide design and engineering support to handle its production.
"Their ability to communicate and their investment in the project is impressive."
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11
- $10,000+
- 50 - 249 employees
- Woodmere, NY
Founded in 2008, KrishaWeb is a full-service digital agency based in Montgomery Village, Md., with an office in Ahmedabad, India. Their team of 86 employees specializes in UX/UI design, digital strategy, and eCommerce development for clients of all sizes in the business services, healthcare, and education industries.
Clients
- HP
- Toshiba
- DELL
- America's Marijuana Farmers Market (A-MFM)
Industries
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KrishaWeb created a workflow to develop custom dashboards for a graphic design studio's customers. After learning the client's goals, the team developed a blueprint for checking meeting notes.
"Their team went to great lengths to learn about the parameters of the job."
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12
- $10,000+
- 250 - 999 employees
- Brooklyn, NY
Five is web and mobile app development agency headquartered in New York with offices in Croatia. The 50+ person product team has been creating stunning, award-winning mobile products since 2008.
Clients
- Rosetta Stone
- Marriott International
- Crestron
- AccuWeather
Industries
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Five helped with an IT company's user acquisition strategy. The team created a sales funnel that could increase the client's app installs. They're set to work on the client's product optimization efforts.
"They’re incredible listeners and also strategic thinkers."
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13
- $50,000+
- 50 - 249 employees
- New York, NY
Mobile app development company Tapptitude has offices in Romania, the US, and London. The team of 100+ employees specializes in iOS and Android app development and offers UX/UI design, IT strategy consulting, and web development. Founded in 2013, Tapptitude mainly works with small businesses and startups in the real estate, automotive, and arts and entertainment industries.
Clients
- Tenor
- Glorify
- Wellory
- Ontapp
Industries
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Tapptitude executes front- and backend development for a vehicle collision management company. They work with the client's internal development team to support projects and are developing a mobile application.
"Tapptitude is incredibly efficient when delivering on assigned items."
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14
- $25,000+
- 50 - 249 employees
- New York, NY
Jahnel Group, Inc. is an application development company based in Schenectady, N.Y., with offices in New York and Plano, Texas. The company, founded in 2012, has around 90 employees and provides custom software development, web development, mobile app development, and UX/UI design services. Jahnel Group, Inc. serves midmarket and other-sized companies and institutions in the business services, financial services, gaming, education, manufacturing, medical, and e-commerce industries.
Clients
- Atos
- Bethesda
- Cambridge Associates
- Discovery Channel
Industries
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Jahnel Group, Inc. integrated Recharge Payment into a sparkling water company's Shopify. The team customized the client's subscription offer to be a 24-month subscription instead of a 12-month.
"I felt as though they were an extension of our team."
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15
- $50,000+
- 50 - 249 employees
- New York, NY
XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.
Clients
- News Corp
- Automattic
- Rolling Stone
Industries
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XWP has helped an EdTech startup create a professional blog to scale and increase their traffic. They've worked on achieving the client's requirements regarding the blog's home page, categories, and posts.
"XWP fills the WordPress gap we have on our development team."
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16
- $10,000+
- 10 - 49 employees
- New York, NY
Spaceberry Studio is a studio based in Kharkiv, Ukraine, and founded in 2020. With over 10 employees, they provide UX/UI design solutions to small and mid-market agencies in the fields of e-commerce and business services.
Clients
- OptimallyMe - United Kingdom
- SPUD - Canada
- Morrison Financial - Canada
- Farm.One - USA, NY
Industries
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Spaceberry Studio has updated the digital presence of an M&A brokerage's third-party customer. This involves creating a unified brand strategy for two merging brands and designing the UI/UX of their website.
"They managed to create a completely new brand strategy while keeping the most distinctive traits of both brands."
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17
- $25,000+
- 10 - 49 employees
- New York, NY
Zazz is a Seattle-based mobile app development company founded in 2011. They have an additional office in San Francisco. Their team of approximately 50 employees serves clients of all sizes and industries. In addition to app development, they also specialize in enterprise app modernization and UX/UI design.
Clients
- Inclose
- Ideal Smart
- Sparehandz
Industries
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Zazz developed a mobile app using React for a leadership consulting company. The platform was designed to deliver leadership development resources, communication tools, and performance tracking.
"We were absolutely delighted with the passion and hard work they demonstrated."
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18
- $50,000+
- 10 - 49 employees
- New York, NY
Launched in 2020, hatch is a software development company. The company provides custom software development, mobile app development, ux/ui design, IT strategy consulting, and more and has a small team. The company is located in Berlin, Germany; Seefeld, Germany; Zürich, Switzerland and Triesen, Liechtenstein.
Clients
- Valora
- TUM
- Knowunity
- GEMA
Industries
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Boldheart led the development of a social networking platform's MVP, from gathering user feedback to launching the new product. They also defined the product's initial niche and created a targeted GTM strategy.
"Their exceptional proficiency in continuous product discovery stood out."
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19
- $100,000+
- 10 - 49 employees
- New York, NY
Founded in 2009 in New York City, Small Planet is a mobile app development company that produces top quality mobile apps for both iOS and Android devices, including 25 App Store Category #1’s. The close-knit team works in Brooklyn, NY, offering user experience (UX) and design for mobile and web, smart device and touchscreen development, quality assurance and user testing, product management, and consulting services. They also recently started a Machine Learning Lab to work on some exciting AI-related projects.
Clients
- Aetna
- Boehringer Ingelheim
- Stoney Clover Lane
- Disney Publishing Worldwide
Industries
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Small Planet was hired to digitize a fashion brand's business components, such as their products, fonts, and other assets to create a better customer experience.
"They were able to adapt to our specific business model and requirements to create a product very unique to us!"
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20
- $25,000+
- 50 - 249 employees
- New York, NY
Propeller is a web design and development company that was founded in 2000. Headquartered in London, with another office in New York, they have a team of over 55. They specialize in e-commerce development, email marketing, web design, and SEO or clients in the hospitality, leisure, consumer products, and retail industries.
Clients
- Azzuri Restaurant Group
- Twinings
- Young's Pubs
- MWELL - Kellogg's
Industries
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Propeller designed a website for a nail and beauty salon. After learning the client's goals, the team integrated a third-party booking platform into the site.
"They were quick and efficient."
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21
- $50,000+
- 10 - 49 employees
- New York, NY
Blenderbox is a digital agency based in New York and established in 1999. Their team of 24 employees focus on web development, UX/UI design, and web design for primarily small businesses and nonprofits.
Clients
- NYC Office of Technology and Innovation - OTI
- NYC Department of Education
- NYC Mayor’s Office for Economic Opportunity
- NYC Mayor's Office for Climate and Environmental Justice
Industries
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Blenderbox created a customized digital platform for sharing resources across a diverse, sprawling organization. They incorporated firewalls to address individual user accessibility and crafted a clean design.
"They're capable, responsive, and we have an excellent relationship."
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22
- $25,000+
- 2 - 9 employees
- New York, NY
Lickability is a New York-based boutique software studio founded in 2009. Their 7-person team offers services in mobile app development and wearable app development, along with application testing, management, and support.
Clients
- The Atlantic
- Houseparty
- Meetup
- Jet.com
Industries
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Lickability developed an iOS app for a multi-platform publisher using Swift. They adapted the app to match a new design system and modern UX patterns. Then, they provided updates and support.
"They were constantly looking for opportunities to improve the UX."
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23
- $25,000+
- 10 - 49 employees
- Brooklyn, NY
Wolf&Whale is a UX/UI consultancy founded in 2013 and located in New York. The team of fewer than 50 employees offers UX/UI design, branding, and web development services. Their clients primarily include midmarket businesses in the business services, arts, entertainment, and music, and consumer products and services industries.
Clients
- GoDaddy
- Apple
- WeWork
- Chime
Industries
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Wolf&Whale designed a sports app's UX/UI for a mobile app development firm. They used the branding guidelines and materials they created to make low-fidelity wireframes before developing the design mock-up.
"Wolf&Whale is unique because they can blend the intricate UX/UI elements with the business solutions."
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24
- $10,000+
- 10 - 49 employees
- New York, NY
Appetizer Mobile is a digital marketing and application developer headquartered in New York. The company was founded in 2009 and consists of 17 employees. They specialize in mobile app development, UX/UI design, and enterprise app modernization, and work heavily with companies in the entertainment, gaming, and business services industries.
Clients
- HBO
- Lady Gaga
- Joe Girardi
- Del Friscos Restaurant Group
Industries
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Appetizer Moble partners with an entrepreneur to create new mobile applications. Currently, the team is working on developing a mobile game and matching brand.
"They have gone above and beyond.... Every status meeting I see progress."
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25
- $10,000+
- 50 - 249 employees
- New York, NY
Liki Mobile Solutions is an international software house based in Łódź, Poland, and founded in 2013. Their team of 42 employees specializes in web development, custom software development, and UX/UI design for clients in the telecommunications, IT, and advertising industries.
Clients
- Orange Polska
- Knowde
- Epicurean Butter
- EC1 Łódź
Industries
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Liki's developers augmented a video streaming platform's team to help them build a web app using Redux on React Native. They also provided maintenance support for the client's existing web app.
"Despite the remote mode, we had no problems in communication."
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26
- $50,000+
- 50 - 249 employees
- New York, NY
ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.
Clients
- Sky
- Ford
- Qantas
Industries
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ustwo was contracted to work on a project for a large bank that dealt with geolocation that would connect customers with merchants, as well as construct the UX [user experience] design.
"They had the ability to think quickly, act quickly, and build quickly."
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27
- $10,000+
- 2 - 9 employees
- Brooklyn, NY
Suits & Sandals is a brand communications agency that was founded in 2011. Headquartered in Brooklyn, N.Y., the company consists of 11 employees. They specialize in branding, digital strategy, and web design. They primarily serve midmarket companies in the nonprofit, IT, and media industries.
Clients
- Arturo.ai
- Trialbee
- Vault Health
- Gentle Beast
Industries
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Suit & Sandals is the development design partner of a digital marketing agency for various third-party projects. They provide design development, QA/testing, and ongoing website maintenance.
"The level of accountability and communication is the best we've ever experienced in the industry."
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28
- $10,000+
- 10 - 49 employees
- New York, NY
Coalesce is a New York City-based development shop with expertise in software, web, mobile app development, and UX/UI. Founded in 2006, Coalesce has a small team of about 10 employees, all of whom are committed to building exciting and engaging products for mostly mid-market companies. They also have a small business and enterprise presence.
Clients
- Air Liquide
- The Creative Factor
- AMC Networks
- Inman News
Industries
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Coalesce designed the UI/UX for a telecommunications company's website. The team also refreshed the client's brand, aligning it with their customer base.
"They did great!"
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29
- $50,000+
- 50 - 249 employees
- New York, NY
New York-based mobile app and web development company Utility was founded in 2013. The team of about 40 engineers, digital strategists, and creative designers serves small, mid-market, and enterprise clients across all industries. They complement their development expertise with UX/UI design.
Clients
- Airbnb
- Samsung
- Verizon
- DirecTV
Industries
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Utility provided design and development for a digital property on mobile and web. Their team was working on back- and frontend development and strategy.
"We launched on time and have gotten rave reviews about our products."
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30
- $10,000+
- 10 - 49 employees
- Brooklyn, NY
L+R is an international design & technology studio and boutique strategy consulting firm founded in Brooklyn, New York City in 2012. The firm is made up of 25 skilled strategy, design and technology consultants, specializing in brand identity systems, go-to-market strategy consulting, technology strategy, UX/UI design, and next-generation mobile application development. They have offices in Brooklyn, Barcelona, Los Angeles and Milan and work with middle-market and Fortune 500 clients.
Clients
- Amazon Web Services
- The Estée Lauder Companies
- Hilton Worldwide
- Louis Vuitton
Industries
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An architectural lighting platform hired L+R to provide brand consulting, design services, and iOS engineering support on one of their major campaigns. The goal was to encourage engagement on the platform.
"We find L+R to be professional, reliable, but most of all creative."
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