Looking for a top user research company?

User research is part of UX design. It involves collecting qualitative and quantitative data about a company's or product's users with the goal of understanding user needs and pain points. User researchers use this data to improve a product's user experience.

A core benefit of user research is defining the user story – needs and pain points – behind a product. Solid user research ensures design changes target outcomes and business goals instead of new features that may not be used.

That's why we've created this list of the best user research firms for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best User Research Services

  • 31
    $50,000+
    10 - 49 Employees
    Budapest Hungary

    Based out of Budapest, Hungary, UX Studio is a 40-person digital design product company. It focuses on UX/UI design, but also offers mobile app development and branding services. Most of their clients are enterprise businesses, though they also work with midmarket and small businesses. UX Studio focuses on projects in business and financial services, among others.

    Clients
    HBO
    Liligo
    T-Systems
    Gestalten
    Industries
    Notable Project

    UX Studio worked on the UX redesign of a travel company's iOS, web, and Android apps. After UX Studio's project completion, the booking rate for each lead increased by up to 200% in the app, a trend that the travel company is now noticing on their website. 

    "[UX STudio] is flexible, and I think that adds great value. They also give great insights on how we can improve our designs and business. They were also quick to understand our business." - Project Manager, Midsized Travel Company

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  • 32
    $250,000+
    50 - 249 Employees
    Houston TX

    ChaiOne is a mobile app development studio that was founded in 2008. ChaiOne has a team of about 50 spread between its Houston and Austin, Texas locations. ChaiOne does app development, UI/UX design, enterprise app modernization, digital strategy, and internet of things solutions. They serve large enterprise clients, particularly in the energy sector.

    Clients
    General Electric
    Houston Rockets
    Saudi Aramco
    ExxonMobil
    Industries
    Notable Project

    An oil and gas company needed a solution to facilitate communication between their traveling teams. ChaiOne built a platform that streamlined their internal communications. 

    "One thing I’ve enjoyed is their willingness to bring in different ideas. They offered suggestions based on their past experience to help make the project better. That’s a nice value add from a vendor. Instead of just executing the scope, it’s great that they could add value." – Communications Advisor, Oil & Gas Company

  • 33
    $25,000+
    10 - 49 Employees
    Arlington VA

    Echo&Co is a primarily UX/UI agency headquartered in Somerville, Mass., with satellite offices in Louisiana, Virginia, Michigan, and British Columbia. It is a full service digital agency of about 20 employees. In addition to UX/UI, Echo&Co provides web development and product design services. The agency works primarily with midmarket businesses.

    Clients
    Museum of Fine Arts Boston
    Newseum
    NRDC
    University of Chicago
    Industries
    Notable Project

    Echo&Co provided a international medical association with more streamlined website navigation. The agency was able to quickly able to make the website more functional for the client's fundraising and marketing communications objectives. 

    "We’ve received a lot of great feedback internally [on Echo&Co's design], as well as from users who are new to the site. We have a lot of stakeholders internally who are involved with that section as it drives their conversion rates. Getting positive reactions from them was a great win for us." - Manager, International Medical Association

  • 34
    $10,000+
    10 - 49 Employees
    Kakkanad India

    WowMakers is a specialized User Experience design agency.  We design apps and websites used and loved by millions, enterprise software that doesn't suck, and delightful digital experiences that drives growth. In the last 10 years, we've worked with organizations of all shapes and sizes- from startups and small businesses to Fortune 100 companies, from governments and NGOs to mom-and-pop stores.

    Clients
    Microsoft
    Mercedes Benz
    Vodafone
    Blackberry
    Industries
    Notable Project

    WowMakers partnered with a software company to assist in making a promotional video. The purpose of the video was to promote their software as an alternative to Excel. The video brought new customers to the client.

    "The video has 774 views on YouTube. One of our customers said it was a powerful advertisement, and later signed up for our webinar." – Marketing Analyst, Software Company

  • 35
    $100,000+
    50 - 249 Employees
    San Francisco CA

    ArcTouch was founded in 2008 and has offices in San Francisco, Calif., New York, and Florianópolis, Brazil. They excel at app development, blockchain, and UX/UI design. They guide their enterprise clients through the app building process by defining a strategy for the best user experience, planning the visual design, developing and testing the prototype, and ensuring optimization and growth.

    Clients
    Yahoo!
    Adidas
    Audi
    3M
    Industries
    Notable Project

    A California-based content discovery startup hired ArcTouch to design a content discovery platform and iOS app. They provided feedback on the startup's user stories, created wireframes, and developed the platform and app. The project was completed ahead of schedule.

    “We’re astonished at the quality of the work. We’re a small company, and we weren’t expecting the same level of service a Fortune 500 company might enjoy. We were amazed by their design and the effort that went into every screen.” – Senior Project Manger, Content Discovery Startup

  • 36
    $10,000+
    50 - 249 Employees
    Kyiv Ukraine

    ITernal Group is an IT and software solutions vendor based in Kyiv, Ukraine. The vendor, founded in 2019, has around 65 employees and provides custom software development, e-commerce development, mobile app development, wearable app development, web design & development, and UX/UI design services. ITernal Group serves enterprise and smaller-sized companies in the advertising & marketing, business services, consumer products & services, financial services, IT, legal, media, and supply chain, logistics, and transport industries. 

    Clients
    BuyBank
    weareallies.se
    slukh.media
    Transparency International
    Industries
    Notable Project

    A carrier business solution company hired ITernal Group to help them create a platform that would automate their business processes. ITernal Group developed both front end, where they used Ruby on Rails and Angular technologies, and back end of the project. They also implemented a client and carrier portal and an administrative dashboard. ITernal Group completed the platform and met all of the company's expectations.

    "They are not just product-focused but are also very proactive in terms of ideas and depth of strategy." - Digital Transformation Consultant, Carrier Business Solution Company

  • 37
    $10,000+
    50 - 249 Employees
    Krasnoyarsk Russia

    Founded in 2014, Aspirity is a development firm that specializes in web design, web development, and UX/UI design. Headquartered in Krasnoyarsk, Russia, the team of 25 works with small and midmarket clients in the e-commerce, IT, and business services industries. 
     

    Clients
    Quadim
    Industries
    Notable Project

    Aspirity partnered with a cloud-service provider to create the front-end of a cloud based customer portal. The client was impressed by the technical expertise and project structuring. 

    “We are highly satisfied with our collaboration. From a project management perspective, they are quite well structured.” - CEO, Cloud Service Provider

  • 38
    $50,000+
    10 - 49 Employees
    Rīga Latvia

    UXDA is a financial-only UX design firm based in Riga, Latvia. Its team of about 10 uses Design Thinking to optimize banking software. The company was founded in 2012. UXDA has created UX designs for digital banking, fintech, payments, lending, cryptocurrency, and more. The majority of its clients are enterprise and midmarket businesses.

    Clients
    Citadele Banking Group
    Finabro
    RedCloud Technologies
    Bank of Jordan
    Industries
    Notable Project

    UXDA worked with a large online bank to create customer journeys, wireframes, site maps, mockups, and prototypes. The firm was able to complete its research quickly and efficiently, a result of their understanding of their client's vertical and industry.

    "UX Design Agency's project management is wonderful. We have meetings every morning even though we are on different sides of the world. They are able to provide a summary of everything they've done." - Manager, Large Online Bank

  • 39
    $25,000+
    50 - 249 Employees
    Boston MA

    Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.

    Clients
    LOLA
    LevelUp
    Tile
    Code Climate
    Industries
    Notable Project

    Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

    “They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

  • 40
    $25,000+
    50 - 249 Employees
    Kyiv Ukraine

    ARTKAI is a full-cycle digital product development and consulting company with an emphasis on UX. Founded in 2014, they have about 100 employees and work with SME’s from the US and EU markets. Their team takes care of Web and Mobile Development, UX/UI Design, and Digital Transformation of Businesses from initial research to complete product.

    Clients
    ProCredit Bank
    Zenus Bank
    EQIBank
    Roche Holding AG
    Industries
    Notable Project

    ARTKAI created a custom ERP with e-commerce features for an alcohol beverage software company from Colorado. The team did the initial research, UX/UI, and Development using Javascript, Vue.js, and PostgreSQL. It's a complex product that helps liquor stores in the US to be more efficient in relating to inventory and supply management. The platform connects suppliers, distributors, and retailers in one place.

    "They were able to understand an unfamiliar industry and build a product that didn’t exist."

    CEO --- Beverage X 

  • 41
    $10,000+
    50 - 249 Employees
    Ahmedabad India

    Aubergine Solutions is an end-to-end Web, Mobile, and Enterprise Applications UX Design and Development company. Founded in 2013 in Ahmedabad, India. we’ve built over 150+ products that made us known for impactful design and development. Our solutions include B2B and B2C products in FinTech, Education, Medical, Blockchain, Business Intelligence, HR, Health, Learning Management Systems, Marketing, Legal, Management, and more. 

    Clients
    Radiant Labs
    Giving Rise
    TruCom
    Capital Novus
    Industries
    Notable Project

    Aubergine is working with this real estate management system to develop the client's internet-based property management system with SQL. Aubergine's development team has already implemented trial balance capability, rental unit scheduling, rental property status tracking, a to-do management system, and maintenance request tracking.

    "The modules are not yet complete, but Aubergine is very conscientious about experimenting with features and has continued to work very hard." – Principal, Real Estate Management System

  • 42
    $5,000+
    2 - 9 Employees
    Madrid Spain

    TeaCup Lab is a UI/UX firm based in Madrid, Spain. Founded in 2016, their team of 8 serves clients in the finance and automotive sectors. Services include market research and usability testing.

    Clients
    Google
    Bosch
    KLM
    Seat
    Industries
    Notable Project

    TeaCup Lab provided user research testing for a research agency. They were able to successfully complete the project with excellent analysis and reporting. The team is proactive and fast-paced.

    “They communicate clearly and are not demanding. – Founder & Director, Research Company

  • 43
    $25,000+
    2 - 9 Employees
    Cooper City FL

    Founded in 2000, The Skins Factory is a UI/UX design studio. They're located in Fort Lauderdale, Fla., and have fewer than 10 employees. Their work has landed them a number of large clients despite their size, but they work with firms of varying sizes and sectors. Other services include brand identity and logo design.  

    Clients
    Microsoft
    Disney
    Intel
    Bank of America
    Industries
    Notable Project

    A global financial technology firm hired The Skins Factory to update their application’s UI/UX design. They used Photoshop to create a new design and helped the client integrate the new UX. The new design received excellent reviews from stakeholders and clients alike, who praised its innovative new look.

    "We love it. The new design is far superior to, not only our previous design, but our competitors as well." – VP, FinTech Firm

  • 44
    $5,000+
    10 - 49 Employees
    London United Kingdom

    Based in London, UK, Creative Navy's team of about 10 employees focuses entirely on UX/UI design. This agency works across a broad spectrum of industries, partnering with startups as well as established brands on mobile apps (iOS, Android, etc.), web and native apps (macOS, embedded, devices), and other projects.

    Clients
    Jaguar
    Philips
    University of Sydney
    World Customs Organization
    Industries
    Notable Project

    Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

    "[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

  • 45
    $50,000+
    50 - 249 Employees
    London United Kingdom

    Novoda is a digital-product agency based in London, England, that was established in 2008. Their team of 71 employees provides mobile app development, UX/UI design, enterprise app modernization, digital strategy, and AR/VR development services.

    Clients
    News UK
    SoundCloud
    Tesco
    The Times
    Industries
    Notable Project

    Novoda configured a desktop application and built an Android prototype for a system-optimization software company. Their team coded the main functionalities and inserted an in-app purchasing feature. The app gained over 50 million downloads and a 4.4-star rating on the Google Play Store.

    "Last December, monthly revenue for CCleaner was about $100,000. I attributed these metrics to the freemium model and Novoda’s collaborative efforts." – Head of Product, System Optimization Company

  • 46
    $5,000+
    10 - 49 Employees
    Madrid Spain

    BeHappy is a digital innovation studio founded in Madrid. Since 2012, they have grown to 12 employees and have successfully delivered projects remotely in more than 15 countries. BeHappy designs digital products and services for small and medium enterprises, startups, and big companies like OVO Energy, Microsoft, Wooptix, and 3M. Their services consist of service design, user experience design, visual design, software development, IT governance, growth hacking, and more.

    Clients
    Coca-Cola
    Endesa
    Microsoft
    Mattel
    Industries
    Notable Project

    BeHappy handled a full-scale digital transformation for a large hygiene products distributor in Spain. They provided logo design, digital branding, and developed several customer-facing and internal software solutions. BeHappy built a custom cloud-based ERP tool, as well as a contemporary e-commerce and marketing site. The client praised their ability to adapt to the needs of a less technically oriented firm.

    "I was impressed with how before and after the Discovery phase, the idea of the project changed radically and I wouldn’t have been able to do that alone." – Technology Director, Hygiene Products Firm

  • 47
    $5,000+
    10 - 49 Employees
    Kyiv Ukraine

    League \ Design Agency is a design agency based in Kyiv, Ukraine. Since 2017, their team of 16 has offered their expertise in UX/UI, graphic, and web designs to clients such as startups or large enterprises, working in industries like information technology and business services.

    Clients
    GEO Protocol
    Syragon
    Glance Creative
    Industries
    Notable Project

    League \ Design Agency helped a B2B marketplace design their brand guide and the UX/UI design for both their mobile and desktop website. Clients of the marketplace have been impressed by the resulting designs.

    "Communication was very convenient. Even though we were in different time zones League made sure to stay at work a little later to catch me in pacific time zone for regular catch up Skype meetings." - Director of Business Development, B2B Marketplace

  • 48
    $10,000+
    50 - 249 Employees
    Suwałki Poland

    Code & Pepper is a FinTech product development company founded in 2006 in Poland with an additional location in London. The team of 68 specialists support global businesses in building digital products and creating successful development teams. With more than 400 projects under their belt, they have not only the technical know-how but also the domain expertise to deliver apps that meet the market’s taste.

    Clients
    Finbourne
    The ID Co.
    Flex Funding
    Global Trade Alert
    Industries
    Notable Project

    Code & Pepper designed and developed a cloud-based factoring platform for an InsurTech company. The project scope included UX/UI design, frontend development in React, backend development in Node.js, project management, and deployment to a cloud environment. Code & Pepper’s services helped the company scale quicker and become a leading invoice insurance platform.

    "Code & Pepper provides high-quality, reliable code and designs. Flexible, responsive, and dedicated to client satisfaction, working with their team continues to add a lot of value to the business overall." – CTO, Digital Insurance Company

  • 49
    $25,000+
    50 - 249 Employees
    Tallinn Estonia

    Bamboo Apps is a design and development studio founded in 2002 in Tallinn, Estonia. Bamboo Apps utilizes a team of more than 50 employees to provide services in mobile app development, software development, and UI/UX design.

    Clients
    Jaguar
    Sanofi
    Telekom Austria Group
    Skoda Auto
    Industries
    Notable Project

    Bamboo Apps developed iOS, Android, and web-based applications for a telecommunications company and integrated the apps with other existing platforms. The apps allow customers to manage their accounts, and the company can connect with its customers. 

    "The Bamboo Group team demonstrated excellent analytical skills and nailed the customer requirements. They delivered a powerful customer-centric mobile solution." - Project Manager, Telecommunications Company 

  • 50
    $10,000+
    250 - 999 Employees
    Wrocław Poland

    Founded in 2005, PGS Software is an IT solutions company based in Wroclaw, Poland. They provide development and consulting services to businesses of all sizes from a variety of industries. 

    Clients
    Yell
    Schmitz-Cargobull
    Omio
    Volotea
    Industries
    Notable Project

    PGS Software provided development support to a European airline carrier. They customized the company's website and internal application. Their work resulted in an increased conversion rate. 

    "The new site is working great." – IT Director, Airline Carrier

  • 51
    $100,000+
    50 - 249 Employees
    Hingham MA

    Founded in 2010, DockYard is a digital product agency in Boston that focuses on custom software, mobile and web app design and development. DockYard caters to startups, mid-market, and enterprise clients nationwide and also offer UX, staff augmentation, and training. Their 80-person team develops using Ember, Elixir, and Phoenix. 

    Clients
    Apple
    Nasdaq
    Netflix
    ZipCar
    Industries
    Notable Project

    Dockyard developed a web app for an e-learning company, from front-end development to visual design to implementation. Their work ethic, creativity, collaboration, and overall dedication to a quality product was evident to the client.

    "In talking with DockYard, we found them to be brilliant. That's one of the real strengths of DockYard. … They're a major player in the development community in Boston and the East Coast. Their reputation is amazing in terms of the contributions they make to the community." – Former Sr. Software Engineer, E-learning Provider

  • 52
    $10,000+
    10 - 49 Employees
    Toronto Canada

    Idea Theorem is a Toronto-based UX/UI design and development agency. Founded in 2016, the team of 5 specializes in UX/UI design. They work with small businesses, midmarket businesses, and enterprises, focusing on financial services, business services, and consumer products and services.  

    Clients
    Designer’s Den
    Kibii
    Public School Portal
    SportsBrandingCo
    Industries
    Notable Project

    Idea Theorem worked on a cost management dashboard and workflow for an energy company. They updated a cost management system to expedite internal workflows and created a dashboard in a series of research, design, and prototyping stages. The client appreciated their cost management and clear communication.

    “The new workflow and dashboard reduced the time and effort needed to collect cross-departmental information and follow up with resources. The updated process was seamless, user-friendly, and transparent. Furthermore, Idea Theorem’s collaborative approach kept costs manageable during each stage.” – Costing Engineer, Energy Company

  • 53
    $5,000+
    250 - 999 Employees
    Princeton NJ

    NewAgeSMB is a full-stack iOS, Android, and web development company based in Princeton, N.J. The company, founded in 1994, has more than 45 employees and provides mobile app development, UX/UI design, and web development services to companies and institutions in various industries.

    Clients
    Comcast
    Pfizer
    Boeing
    Industries
    Notable Project

    A car wash startup hired NewAgeSMB to develop its website and its Android and iOS mobile apps for customers and washers. NewAgeSMB delivered both the website and the apps and are now continuing to provide maintenance services.

    "The team took my vision and made it into a product." - CEO, Car Wash Startup 

  • 54
    $25,000+
    50 - 249 Employees
    Vaughan Canada

    Clearbridge Mobile is a full-stack mobile app design and development firm based in Toronto, Canada. It has launched more than 250 apps for large enterprise clients including more than 35 Fortune 500s. These apps have been downloaded more than 300 million times.

    Clients
    Dow Jones
    Microsoft
    PayPal
    The Wall Street Journal
    Industries
    Notable Project

    Clearbridge developed a full-featured iOS and Android app that enabled telecom customers to pay their bills and manage their statements. The client raved about the team’s proactive attitude, immaculate project management process, and flawless – though complex – deliverables.

    “They’ve impressed multiple departments and teams within our organization. They’ve set a new standard for us.” – Product Manager, Telecommunications Company

  • 55
    $25,000+
    50 - 249 Employees
    Broomfield CO

    With offices in Singapore, Denver, and all over India, Think Design is a strategic design and development consultancy with over 100 employees. The agency, founded in 2004, offers UX/UI design, web development, and mobile app development services.

    Clients
    Samsung
    Honeywell
    DigitalFuel
    Trilogy
    Industries
    Notable Project

    Think Design created a learning management system for a technology company. They created several visual designs and converted it to HTML. The company wanted a system that would be easy for everyone on their team to use, and Think Design delivered.

    “ThinkDesign took ownership of designing a well thought out product for us. They did not make us dictate to them the whole way. They led from the start and kept things going in the right sequence and at an appropriate pace.” – EVP, Technology Company

  • 56
    $10,000+
    10 - 49 Employees
    Tervuren Belgium

    ERGOMANIA Digital Product Design is a UX and UI design agency based in Budapest, Hungary. Founded in 2012, they have between 10 and 49 employees specializing in digital product research, design, testing and development. They work for a range of small businesses, midmarket companies and global enterprises. 

    Clients
    Bank of Valetta
    Finastra
    SmartX
    Mortoff
    Industries
    Notable Project

    ERGOMANIA Digital Product Design created the UX for an online banking account registration process for a commercial bank. They designed wireframes and user flows that were used to gather client feedback. Their designs performed well in user testing, providing a simple and intuitive experience for users.

    “They were up-to-date on recent UX trends and were proactive in proposing solutions that would benefit our business. I was impressed with their ability to clearly explain their user journeys and defend their design choices for each screen.” – Senior Project Manager, Commercial Bank

  • 58
    $5,000+
    10 - 49 Employees
    Dakar Senegal

    YUX is an African research and design company based in Dakar, Senegal, with an office in Abidjan, Ivory Coast. The company, founded in 2016, has a team of more than 30 that provides UX/UI design, application management & support, IT strategy consulting, and corporate training services to enterprise and smaller-sized companies and organizations in the telecommunications, financial services, nonprofit, and health care & medical industries. 

    Clients
    Orange
    Total
    Societe Generale
    USAID
    Industries
    Notable Project

    A mobile app developer hired YUX Design to redesign and optimized the UX of a food delivery app that they collaborated on before. This app wasn't successful when it was first launched, so the developer conducted user surveys and talked with users to find the root of the problem. YUX Design formulated the improvements based on these surveys and implemented them on the app.The improved app received better feedback from users, especially about the smooth UX/UI.

    "This engagement taught us to approach development from the users’ perspective." - CEO, Mobile App Developer

  • 59
    $25,000+
    250 - 999 Employees
    Pleasanton CA

    Headquartered in the Bay Area of CA, RapidValue has a strong presence in Kochi, India as well. Founded in 2009, RapidValue Solutions is experienced in mobile app development, IoT, cloud services, consulting, and UX design.

    Clients
    LinkedIn
    Facebook
    Yahoo!
    General Electric
    Industries
    Notable Project

    A young e-commerce fashion retailer wanted to ramp up its operations and get a foothold in the mobile world. RapidValue produced an iOS app with an impressive UI and UX.

    “They added more value for us compared to other IT vendors we’ve worked with. They didn’t just do what was asked of them; they came up with good ideas on their own.” – Program Manager, E-Commerce Fashion Retailer

  • 60
    $25,000+
    50 - 249 Employees
    Zagreb Croatia

    Founded in 2009 and based in Zagreb, Croatia, Bornfight is a software development company with a team of 57 employees. They specialize in UX/UI design, mobile app development, and web development for primarily midmarket employees in the entertainment, education, and hospitality industries.

    Clients
    Mediatoolkit
    PVTistes
    Aqua
    Industries
    Notable Project

    Bornfight developed a web application for a healthcare company. They developed, designed, and configured the application, which the company would use as an organizational tool for conferences. The app was launched in time for the conference and was a success, outperforming the organizational process from previous years.

    “The project management was extremely collaborative, helpful, and responsive.” – Sr. Brand Manager, Healthcare Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT