Top 100 Phone Answering Services in India

Fusion BPO Services handles customer and telemarketing services for a call center company. They offer general 9–5 shifts for their different time zones.

"We haven't experienced any dips in quality or communication with Fusion BPO Services."

VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

"They have an outstanding workflow — the process I have been through with this team has been seamless."

Go4Customer provides call center services.

"The workflow was perfect."

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

Octopus Tech Solutions developed a powerful BPO services solution for their e-commerce client, freeing them up to focus on expanding their brand. They designed a fully tailored voice package based on their client’s needs, garnering positive reviews as a result.

"Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future." – Project Manager, E-Commerce Company

ITCube Solutions Pvt. Ltd. is collaborating with an internal team to deploy the latest version of SharePoint within a 5,000-person organization.

“I appreciate their commitment to quality as well as their willingness to collaborate.”

In need of a website, a law firm hired Tech Fi Technologies to showcase their services in a customized way.

"They worked diligently to finish action items as quickly as possible."

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on.

"Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." - Director, Products Firm

Call2Customers provides B2B telemarketing services and serve as an outsourced call center for a freight forwarding company. They do all staffing and handle various tasks.

“Call2Customers handles a lot of work, and they are very cooperative.”

Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

"I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

"They have great service and speedy resources." — IT Manager, Technology Company

MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

"They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

"They compare well to others" - Manager, Healthcare Provider

VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

"It is easy, quick, and self-sufficient." - Owner, Retail Company

Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

"They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

PeopleTree Knowledge Services is integrating APIs for a recruitment agency. They integrated a host of other software and products that are critical to the client's customers.

"Worked on agile methodology - which aligns ell with our internal project management process."

Exactus worked on legal process outsourcing for a financial services firm. The client was impressed with the team's work. 

"They do a great job." — Finance Associate, Financial Services Organization

Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

"They are experts who are highly skilled in their fields." — Finance President, Education Organization

MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

"[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.

"Everything is good with them."

Plaxonic Technologies built a website for an auto repair company. The owner got positive reception from clients within the first week. The team is very patient.

“I was really surprised by how much time they were willing to spend on the phone to help me.” – Owner, Auto Paint Repair Company

Contique Global provided back-office support for an organic cosmetic retailer, handling customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain. Contique Global has handled the client’s customer support, navigating queries and feedback.

“They provide creative and innovative solutions for customers. If they don’t know what to do, they’ll transfer the calls ASAP. That process has worked really well for us so far.” – Business Development Manager, Organic Cosmetic Retailer

Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

Atheva Talent Solutions provides human resources services for a medical recruitment firm. Their work included uploading jobs to the CRM, mailing, and candidate outreach. They also do administrative tasks. 

“They truly work to understand the way we work as a company and what we want.”