Top 100 Phone Answering Services in India

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Top 100 Phone Answering Services in India

March 2023

Looking for a top answering service in India?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best India Answering Services

  • 1
    • $10,000+
    • 10,000+ employees
    • Kolkata, India

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • PAYTM
    • TATA
    • SNAPDEAL
    • RELIANCE JIO

    Industries

    Notable Project

    Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.  

    "Fusion has always exceeded our expectations."

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  • 2
    • $1,000+
    • 1,000 - 9,999 employees
    • Bengaluru, India

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients

    • MSN
    • Korchina
    • Fujitsu
    • Yale School of Management

    Industries

    Notable Project

    Flatworld Solutions designed and built the second version of a baseball development center's mobile app. 

    "The team really did well with accommodating feedback and fixing issues in a timely manner."

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  • 3
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pune, India

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries

    Notable Project

    VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

    "They have an outstanding workflow — the process I have been through with this team has been seamless."

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  • 4
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Clients

    • MSME
    • BSNL
    • TIMEX
    • HudCo

    Industries

    Notable Project

    Go4Customer provides call center services.

    "The workflow was perfect."

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  • 5
    • $1,000+
    • 50 - 249 employees
    • Bengaluru, India

    Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.

    Clients

    • Kern
    • Krohne
    • Cimatron Group
    • Jurat

    Industries

    Notable Project

    Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

    "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

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  • 6
    • $1,000+
    • 50 - 249 employees
    • Chandigarh, India

    Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector. 

    Clients

    • Club Factory
    • Moneed
    • Stephen Udoff

    Industries

    Notable Project

    Octopus Tech Solutions provides inbound and outbound call center services in an outsourced capacity. They are supporting the e-commerce brand on an ongoing basis. 

    “Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments. ”

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  • 7
    • $25,000+
    • 250 - 999 employees
    • Pune, India

    ITCube Solutions is a technology service headquartered in Cincinnati, OH with a satellite office in Pune, India. Founded in 2003, the team of 600+ employees provides a host of services including custom software, web, and mobile app development. IT Cube Solutions also supports clients with application management and enterprise app modernization.

    Clients

    • Bridgestone
    • Cavotec
    • Shapoorji Pallonji
    • Compex

    Notable Project

    During a 15-year engagement, ITCube Solutions has conducted numerous web-based projects, including system rebuilds, API connections, custom programming, QA, and a custom interface for licensed routing software.

    "They truly understand our business and the goal of every project before they start work."

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  • 8
    • $1,000+
    • 10 - 49 employees
    • Gurugram, India

    Tech Fi Technologies is an IT company founded in 2016 in Gurugram, India. With no more than 50 experts, they offer voice services, web development, and web design solutions for clients ranging from small firms to large companies in the fields of e-commerce and education.

    Industries

    Notable Project

    Tech Fi Technologies provided an employee to handle outsourced call center services. They also offered telemarketing, email support, and chat support. 

    "They call every day and ask for feedback..."

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • Gurugram, India

    MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.

    Industries

    Notable Project

    MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

    "They’re ready to help me any time of the day."

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  • 10
    • $1,000+
    • 250 - 999 employees
    • New Delhi, India

    Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.

    Clients

    • BETA IT
    • TalkWire
    • Wealth Partner Australia
    • Verified Learning

    Industries

    Notable Project

    Call2Customers is providing telemarketing services for a marketing company. They call prospective customers and schedule them for appointments with internal salespersons.

    "We definitely recommend Call2Customers to anyone who needs telemarketing services."

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  • 11
    • Undisclosed
    • 1,000 - 9,999 employees
    • Pune, India

    CFT Consulting is an RPO and sales training business founded in 2016 and located in Kalyan, India. They have a team of fewer than 250 individuals who offer IT staff augmentation, IT strategy consulting, and business consulting services. Their client base comprises small and midmarket businesses in the business services and IT industries.

    Clients

    • Codism

    Industries

    Notable Project

    CFT Consulting provides IT staffing services for a professional services company. They work on end client projects and provide support according to those requirements.

    "They’re excellent; we’re happy with their support."

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  • 12

    Worked with Cimmons Integrated Services Private Limited?

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    • $5,000+
    • 250 - 999 employees
    • Bengaluru, India
    Cimmons Integrated Services Private Limited is an answering service. The midsize Bengaluru, India-based agency was established in 2020. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Clients

    • BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER

    Industries

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  • 13
    • $5,000+
    • 50 - 249 employees
    • Ahmedabad, India

    PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.

    Industries

    Notable Project

    PeopleTree Knowledge Services provides database development services for a technology solutions provider. They have optimized queries, stored procedures, and migrated certain databases to AWS.

    "They showed transparency at all times."

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • Ahmedabad, India
    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.

    Industries

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  • 15
    • $1,000+
    • 10 - 49 employees
    • Coimbatore, India

    Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.

    Clients

    • Caitec
    • ESG Securities
    • Solutionz

    Industries

    Notable Project

    Stepping EDGE provided mobile application and social advertisements.

    "Very easy to communicate."

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  • 16
    • $1,000+
    • 50 - 249 employees
    • Bengaluru, India

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries

    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

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  • 17
    • Scheduling

      3.0
    • Quality

      3.0
    • Cost

      3.0
    • NPS

      3.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Mumbai, India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

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  • 18
    • $1,000+
    • 50 - 249 employees
    • Noida, India

    Plaxonic Technologies is a BI firm based in Noida, India. Founded in 2013, their team of 60 serves clients in the auto repair sector. Services include e-commerce and mobile app development.

    Industries

    Notable Project

    Plaxonic Technologies provided web development services for an auto paint repair company. Their work included a four-page site along with content creation.

    “My new site was only up one week before I started getting leads.”

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  • 19
    • $5,000+
    • 10 - 49 employees
    • Kalyan, India

    Tasks Expert is a social media marketing agency located in Killeen, Texas and Kalyan, India. The firm focuses on social media marketing and has a small team.The firm was founded in 2017.

    Industries

    Notable Project

    Tasks Expert- A Virtual Assistant Company provides accounting, bookkeeping, and tax services for a bookkeeping company. They give weekly reports on the client's profit margin, income statement, and cash flow.

    "I was blown away by their financial expertise."

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  • 20
    • Scheduling

      5.0
    • Quality

      4.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New Delhi, India

    TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

    Industries

    Notable Project

    A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.

    "Everything is good with them."

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  • 21
    • $75,000+
    • 250 - 999 employees
    • Kolkata, India
    Established in 2016, CogentHub Pvt. Ltd. Is a call center service. Their midsize team is headquartered in Kolkata, India. Their team provides call center services and customer service outsourcing.

    Clients

    • Best BPO Services Provider in USA, Australia, Canada and New Zealand

    Industries

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  • 22
    • $10,000+
    • 50 - 249 employees
    • मुंबई, India

    Headquartered in मुंबई, India, AMBE INTERNATIONAL is a human resources firm. Launched in 1979, the midsize team offers HR services, business consulting, call center services, and corporate training.

    Notable Project

    A digital marketing company hired AMBE INTERNATIONAL to provide HR services. They sourced working resources to help the client grow their internal team for their company.

    ''I was happy with the resources they provided.''

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  • 23
    • $5,000+
    • 2 - 9 employees
    • Chennai, India

    Contique Global is a business process outsourcing company located in Chennai, India. Founded in 2017, they employ seven staff who provide voice services, digital strategy, back-office services, and e-commerce solutions. They work with a range of companies primarily in business services, advertising, and e-commerce.

    Industries

    Notable Project

    Contique Global provided back-office support for an organic cosmetic retailer. They handled customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain.

    They provide creative and innovative solutions for customers...”

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  • 24
    • $100,000+
    • 1,000 - 9,999 employees
    • Mumbai, India
    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.

    Industries

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  • 25
    • Undisclosed
    • 50 - 249 employees
    • Noida, India
    Volans Infomatics Pvt. Ltd. Is a call center located in Noida, India and Clearwater, Florida. Established in 2019, the midsize team focuses on call center services, back office outsourcing, finance & accounting outsourcing (FAO), and customer service outsourcing.

    Industries

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  • 26
    • $1,000+
    • 1,000 - 9,999 employees
    • Chennai, India

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 27
    • $1,000+
    • 10,000+ employees
    • Bengaluru, India

    Infosys is a BPO subsidiary of Infosys Ltd. With over 10,000 employees, they were established in 2002 in Bengaluru, India. They offer voice services, non-voice BPO/back office services, and HR consulting to clients in the financial, healthcare, and telecommunication industries.

    Clients

    • Cisco
    • Broadspectrum
    • Edelweiss Group
    • TP Vision

    Industries

    Notable Project

    Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

     

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  • 28
    • $10,000+
    • 10 - 49 employees
    • Hyderabad, India

    Covent Informatics is a software agency founded in 2015 with fewer than 50 experts. Based in Hyderabad, India, they offer web design, UX/UI design, and custom software development services for small businesses in the fields of advertising, arts, and business services.

    Clients

    • Shanmugha Fibres and Coirs Shanmugha
    • Organics Om
    • Saravana Fibres
    • Balaji Industries

    Industries

    Notable Project

    Convent Informatics is implementing a management system to keep track of supply, inventory, raw materials, vehicle movement, electrical supplies, and types of machinery.

    "They gave specific care for each and every client based on their line of business."

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  • 29

    Worked with ExpertCallers - Outsource Call Center Services?

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    • $1,000+
    • 250 - 999 employees
    • Bengaluru, India
    ExpertCallers - Outsource Call Center Services is a telephone answering service. Established in 2002, the team focuses on voice services, email marketing, and market research. Their midsize agency is Bengaluru, India-based.

    Industries

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  • 30

    Worked with Insight Customer Call Solutions ltd.?

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    • Undisclosed
    • 1,000 - 9,999 employees
    • Noida, India
    Insight Customer Call Solutions ltd. Is an answering service company. They are in Noida, India and New Delhi, India and have a large team that focuses on voice services and non-voice bpo/back office services. The agency was launched in 2004.

    Industries

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