Top 100 Phone Answering Services in India
December 2023Looking for a top answering service in India?
Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.
To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in India. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best India Answering Services
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1
- $1,000+
- 1,000 - 9,999 employees
- Pune, India
Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries.
Industries
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To acquire more leads, a consulting firm hired VSynergize for their sales outsourcing and call center services. The team reached out to potential customers, handled customer inquiries, and provided support.
"We were impressed with their dedication to understanding our business inside and out."
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2
- $1,000+
- 1,000 - 9,999 employees
- Bengaluru, India
Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.
Clients
- Groupon
- Sprint
- Web2Carz
- Wyndham
Industries
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A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.
"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm
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3
- $1,000+
- 1,000 - 9,999 employees
- Noida, India
Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.
Clients
- MSME
- BSNL
- TIMEX
- HudCo
Industries
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A digital marketing and IT company hired Go4Customer to handle their inbound calls from potential and existing customers. Go4Customer also created call analytics and tracking tools to assess call performance.
"The most impressive and unique aspect of Go4Customer is their unwavering commitment to customer satisfaction."
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4
- $1,000+
- 1,000 - 9,999 employees
- Gurugram, India
MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.
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MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.
"They’re ready to help me any time of the day."
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5
- $1,000+
- 1,000 - 9,999 employees
- Bengaluru, India
Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries.
Clients
- MSN
- Korchina
- Fujitsu
- Yale School of Management
Industries
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Flatworld Solutions developed a website for a tax and business consulting company.
"They were extremely detailed in their work and a pleasure to work with."
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6
- $1,000+
- 50 - 249 employees
- Bengaluru, India
Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.
Clients
- Kern
- Krohne
- Cimatron Group
- Jurat
Industries
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Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.
"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast
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7
- $1,000+
- 50 - 249 employees
- Chandigarh, India
Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector.
Clients
- Club Factory
- Moneed
- Stephen Udoff
Industries
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Octopus Tech Solutions provides inbound and outbound call center services in an outsourced capacity. They are supporting the e-commerce brand on an ongoing basis.
“Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments. ”
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8
- $25,000+
- 250 - 999 employees
- Pune, India
ITCube Solutions is a technology service headquartered in Cincinnati, OH with a satellite office in Pune, India. Founded in 2003, the team of 600+ employees provides a host of services including custom software, web, and mobile app development. IT Cube Solutions also supports clients with application management and enterprise app modernization.
Clients
- Bridgestone
- Cavotec
- Shapoorji Pallonji
- Compex
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During a 15-year engagement, ITCube Solutions has conducted numerous web-based projects, including system rebuilds, API connections, custom programming, QA, and a custom interface for licensed routing software.
"They truly understand our business and the goal of every project before they start work."
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9
- $1,000+
- 250 - 999 employees
- New Delhi, India
Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.
Clients
- BETA IT
- TalkWire
- Wealth Partner Australia
- Verified Learning
Industries
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Call2Customers provides B2B telemarketing services and serve as an outsourced call center for a freight forwarding company. They do all staffing and handle various tasks.
“Call2Customers handles a lot of work, and they are very cooperative.”
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10
- Undisclosed
- 50 - 249 employees
- Kolkata, India
Task Virtual is an outsourcing agency based in Kolkata, India. Since 2016, their small team of 9 has been specializing in market research, business consulting, non-voice BPO services, branding, transcription, and more. They mainly work with midmarket clients in a variety of industries.
Industries
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Task Virtual wrote sales descriptions for online courses and developed promotional strategies to convert prospects into clients.
"They persevered until the work was completed."
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11
- $5,000+
- 10 - 49 employees
- Patna, India
Technosys IT Management Pvt. Ltd. is an IT firm founded in 2015 with more than 10 employees. Based in Patna, India, they offer back-office services, voice services, and business consulting solutions for small firms and mid-market businesses alike.
Clients
- Mclinic Healthtech
- Nestiva Hospital
- Helibenz Tech Solutions
- Fillip Technologies
Industries
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Technosys IT Management Pvt. Ltd. offered customer support, including a chat service. This involved connecting customers with doctors, explaining health concepts, and booking appointments.
"I was impressed by their problem-solving techniques, helpful nature, customer services, and effectiveness."
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12
- $1,000+
- 10 - 49 employees
- Gurugram, India
Tech Fi Technologies is an IT company founded in 2016 in Gurugram, India. With no more than 50 experts, they offer voice services, web development, and web design solutions for clients ranging from small firms to large companies in the fields of e-commerce and education.
Industries
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In need of a website, a law firm hired Tech Fi Technologies to showcase their services in a customized way.
"They worked diligently to finish action items as quickly as possible."
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13
- $5,000+
- 10 - 49 employees
- Kalyan, India
Tasks Expert is a social media marketing agency located in Killeen, Texas and Kalyan, India. The firm focuses on social media marketing and has a small team.The firm was founded in 2017.
Industries
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Tasks Expert- A Virtual Assistant Company provides accounting, bookkeeping, and tax services for a bookkeeping company. They give weekly reports on the client's profit margin, income statement, and cash flow.
"I was blown away by their financial expertise."
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14
- $1,000+
- 10 - 49 employees
- New Delhi, India
With offices in Mumbai and New Delhi, India, Cosmic Sounds - Dubbing Voice Over is an audio & video localization and translation services company. Since 2008, their small team of six has been specializing in voice services and other digital marketing efforts for primarily small businesses.
Clients
- DHIRA
- WHO
- Akshay Kumar
- Bloodshot
Industries
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A digital marketing company hired Cosmic Sounds for their transcription services. The team translated voiceovers into different languages. Their services are ongoing.
"The team delivers."
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15
- $1,000+
- 2 - 9 employees
- Jamshedpur, India
Digital Jockey is a digital agency in Jamshedpur, India. Founded in 2018, they have about 5 employees that serve small-business and midmarket clients in the advertising, manufacturing, and education sectors. Services include social media marketing, PPC, and voice services.
Clients
- Citrusberry
- CDMC
- USA Real Estate
- E-commerce MDT USA
Industries
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Digital Jockey is conducting leads filtering and prospecting for an earthing manufacturing company. Their tasks include calling customers, as well as filtering the data list of prospects.
"Digital Jockey is a very effective marketing partner especially when you have large data."
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16
- $5,000+
- 250 - 999 employees
- Bengaluru, India
Cimmons Integrated Services Private Limited is an answering service. The midsize Bengaluru, India-based agency was established in 2020. Their services include call center services, customer service outsourcing, and sales outsourcing.
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- BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER
Industries
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17
- $5,000+
- 50 - 249 employees
- Ahmedabad, India
PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.
Industries
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PeopleTree Knowledge Services provides database development services for a technology solutions provider. They have optimized queries, stored procedures, and migrated certain databases to AWS.
"They showed transparency at all times."
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18
- $1,000+
- 10 - 49 employees
- Coimbatore, India
Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.
Clients
- Caitec
- ESG Securities
- Solutionz
Industries
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Stepping EDGE built an internal employee portal for a truck transportation company. The team created a customized UI/UX design foundation, facilitated API connections, and supported video analytics.
"Their adaptability and agility are crucial in the modern landscape."
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19
- $1,000+
- 1,000 - 9,999 employees
- Ahmedabad, India
Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.Visit SiteIndustries
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20
- $1,000+
- 1,000 - 9,999 employees
- Mumbai, India
Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.
Industries
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Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.
"They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service
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21
- $1,000+
- 250 - 999 employees
- Noida, India
Noida Exim Private Limited is a call center outsourcing services provider based in Noida, India. The company, founded in 2009, has more than 250 employees and provides voice services and non-voice BPO/back office services to companies in various industries.
Clients
- AISIN
- Bangon Udan Enterprise Pvt. Ltd.
- Blueair
- Forever New
Industries
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Noida Exim provided call center services for a business solutions provider. They were responsible for quickly responding to customer inquiries. They also provided some tech support.
"The workflow was perfect."
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22
- $1,000+
- 50 - 249 employees
- New Delhi, India
TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.
Industries
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A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.
"Everything is good with them."
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23
- $75,000+
- 250 - 999 employees
- Kolkata, India
Established in 2016, CogentHub Pvt. Ltd. Is a call center service. Their midsize team is headquartered in Kolkata, India. Their team provides call center services and customer service outsourcing.Visit SiteClients
- Best BPO Services Provider in USA, Australia, Canada and New Zealand
Industries
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24
- $10,000+
- 50 - 249 employees
- Hyderabad, India
Ozonetel Communications is a call center service. They are in Milpitas, California and have a midsize team. Their services include voice services, CRM consulting and SI, unified communications consulting & SI, and other IT consulting and SI.
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25
- $1,000+
- 10,000+ employees
- Thane, India
Business consulting company EOSGlobe is based in Thane, India and Lewes, Delaware. The large company was founded in 2003. Their team focuses on business consulting, call center services, robotics process automation, and back office outsourcing.Visit SiteIndustries
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26
- $1,000+
- 250 - 999 employees
- Hyderabad, India
Cavalry Info Pvt Ltd(CIPL) is a call center service and back office outsourcing company. Launched in 2016, the midsize company is located in Hyderabad, India. Their services include call center services and back office outsourcing.
Visit SiteClients
- BAJAJ FINSERV
- AIRTEL
- VIDEOCON D2H
Industries
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27
- $100,000+
- 1,000 - 9,999 employees
- Mumbai, India
Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.Visit SiteIndustries
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28
- Undisclosed
- 50 - 249 employees
- Noida, India
Volans Infomatics Pvt. Ltd. Is a call center located in Noida, India and Clearwater, Florida. Established in 2019, the midsize team focuses on call center services, back office outsourcing, finance & accounting outsourcing (FAO), and customer service outsourcing.Visit SiteIndustries
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29
- $1,000+
- 1,000 - 9,999 employees
- Chennai, India
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.
Clients
- Pegasystems
- JPMorgan
- AIG
Industries
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A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.
"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company
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30
- $1,000+
- 10,000+ employees
- Bengaluru, India
Infosys is a BPO subsidiary of Infosys Ltd. With over 10,000 employees, they were established in 2002 in Bengaluru, India. They offer voice services, non-voice BPO/back office services, and HR consulting to clients in the financial, healthcare, and telecommunication industries.
Clients
- Cisco
- Broadspectrum
- Edelweiss Group
- TP Vision
Industries
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Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.
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