The Best Answering Services in India

Looking for a top answering service in India?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in India. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best India Answering Services

  • 1

    Flatworld Solutions

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Notable Project

    Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

    "They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

    Former clients
    Yale School of Management
    The Loomis Company
    Data Infinity
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Bangalore, India
    5.0
    5.0
    5 Clutch reviews
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  • 2

    Triniter BPO

    Triniter is a BPO service company based in Miami, with offices in Chatrapatti, India and Davao City, Philippines. The company, founded in 2015, has more than 500 employees and provides voice services and non-voice BPO/back office services to small and midmarket companies.

    Notable Project

    An online sales platform hired Triniter to provide email and chat customer support services. Despite a challenging start, Triniter provided services that met all expectations.

    "They were really approachable, flexible, and added a lot of value to us." - COO, Online Sales Platform

    Former clients
    WoodBows
    TheUKApps
    Runway Designer Wear
    Trinity Wired
    $ $ $ $ $
    equalizer $5,000+
    group1,000 - 9,999 Employees
    place Chennai, India
    4.8
    4.8
    21 Clutch reviews
  • 3

    Octopus Tech Solutions

    Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector. 

    Notable Project

    Octopus Tech Solutions developed a powerful BPO services solution for their e-commerce client, freeing them up to focus on expanding their brand. They designed a fully tailored voice package based on their client’s needs, garnering positive reviews as a result.

    "Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future." – Project Manager, E-Commerce Company

     

    Former clients
    Club Factory
    Moneed
    Stephen Udoff
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Amritsar, India
    4.9
    4.9
    5 Clutch reviews
  • 4

    Go4Customer

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Notable Project

    An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

    "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

    Former clients
    MSME
    BSNL
    TIMEX
    HudCo
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Noida, India
    5.0
    5.0
    3 Clutch reviews
    Awards

    Rajasthan State Award for Export Excellence (2010-2011)

  • 5

    Invensis

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

    Former clients
    Groupon
    Sprint
    Web2Carz
    Wyndham
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Bangalore, India
    4.8
    4.8
    4 Clutch reviews
  • 6

    Exela (formerly SourceHOV)

    SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

    Notable Project

    SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

    "Communication is their strong suit." —Finance Manager, Business Services Company

    Former clients
    Albany Medical Center
    Healthnet PDM and Capitation
    Concentra
    Catholic Diocese of Austin
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Chennai, India
    4.5
    4.5
    1 Clutch review
  • 7

    Unee Solutions

    Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.

    Notable Project

    Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

    "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

    Former clients
    Kern
    Krohne
    Cimatron Group
    Jurat
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Bangalore, India
    5.0
    5.0
    1 Clutch review
  • 8

    SunTec India

    SunTec India is a multi-process IT outsourcing company based in New Delhi, India with an additional office in Laguna Beach, Calif. Founded in 1999, SunTec India boasts a team of over 968 employees who provide non-voice BPO/back office services and voice/call center services.

    Notable Project

    SunTec India answered phones, offered filing services, and provided general paperwork help for an IT firm. Thanks to SunTec's efficient work, the client saves about $1500 monthly.

    "It’s easier to get things done for the day when using [their] service." — Customer Service Manager, IT Company

    Former clients
    Nielsen
    Bose
    Honda
    Pepsico
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place New Delhi, India
    4.6
    4.6
    7 Clutch reviews
  • 9

    MattsenKumar LLC

    MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.

    Notable Project

    MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on.

    "Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." - Director, Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Gurgaon, India
    4.0
    4.0
    3 Clutch reviews
  • 10

    EXL Service

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place New Delhi, India
    3.8
    3.8
    4 Clutch reviews
  • 11

    A1 Call Center

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

    Notable Project

    A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

    "It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

    Former clients
    BetterU
    BIBA
    Network 18
    MMI Online
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Noida, India
    4.8
    4.8
    3 Clutch reviews
  • 12

    My Receptionist

    My Receptionist is a voice outsourcing firm headquartered in Eau Claire, Wis. with additional call centers in Florida and India. Established in 1996, My Receptionist has about 250 employees that work with primarily small businesses. Their services consist of a range of voice-oriented tasks, including conventional answering, virtual receptionist solutions, and inbound appointment management.

    Notable Project

    My Receptionist provides full-service appointment and customer support management for a retailer in the U.S. market. The client noted that their agents deliver strong customer service, and when issues arose, they were quickly resolved. They especially appreciated the intuitive software tools and communication between remote agents and their business.

    "Performance has been stellar! It has cut our customer service costs by half, and allows for seamless call handling." — Owner, Retail Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Bengaluru, India
    4.3
    4.3
    33 Clutch reviews
  • 13

    Athena BPO

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Mumbai, India
    3.0
    3.0
    1 Clutch review
    Awards

    4x Best Service Partner , Net Promoter Score

  • 14

    VA Talks

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

    Former clients
    Bias Media
    VonHayden Security
    Natasha Brown
    Avalon Risk Management
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kolkata, India
    4.8
    4.8
    2 Clutch reviews
  • 15

    Call2Customers

    Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.

    Notable Project

    A consulting firm partnered with them for outsourcing services at a fair rate. Lead generation increased exponentially with help from the client who has a solid understanding of the market.

    “Call2Customers has a solid knowledge of the American market. They understand my requirements and how to approach marketing teams over here. They’ve even made good suggestions on how I can grow my business. It shows that they care about their work enough to do additional research.” – Owner, Consulting Firm

    Former clients
    HHC Consulting Inc.
    Talkwire
    8BIT
    NEO Trip
    Verified Learning
    SES
    Rayna B2B
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place delhi, India
    3.8
    3.8
    2 Clutch reviews
  • 16

    MyTasker

    MyTasker is an outsourced communications company based in Kolkata, India. Founded in 2012, MyTasker's team of 100+ employees provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of clients in different industries around the world.

    Notable Project

    MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

    "[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kolkata, India
    5.0
    5.0
    1 Clutch review
  • 17

    Cerebra LPO

    Cerebra LPO is a legal process outsourcing firm based in Bangalore, India with additional offices in Mumbai and Dubai. Founded in 1992, Cerebra LPO provides non-voice BPO/back office services and voice/call center services to primarily attorneys and law firms around the world.

    Notable Project

    Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

    "I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

    Former clients
    Bank of India
    CMC Limited
    ING
    Siemens
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Bangalore, India
    4.8
    4.8
    2 Clutch reviews
    Awards

    ISO 9001:2015 Certified

  • 18

    Plaxonic Technologies

    Plaxonic Technologies is a BI firm based in Noida, India. Founded in 2013, their team of 60 serves clients in the auto repair sector. Services include e-commerce and mobile app development.

    Notable Project

    Plaxonic Technologies built a website for an auto repair company. The owner got positive reception from clients within the first week. The team is very patient.

    “I was really surprised by how much time they were willing to spend on the phone to help me.” – Owner, Auto Paint Repair Company

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Noida, India
    5.0
    5.0
    1 Clutch review
  • 19

    Nisos Health

    Nisos Technologies is a digital innovation lab headquartered in Navi Mumbai, India with an office in Brooklyn, NY. Founded in 2012 and currently employing around 25 professionals, Nisos works primarily with small businesses in the health care and medical industries. The team specializes in web development and mobile app development services.

    Notable Project

    Nisos worked with an organic grocery store in developing a website and mobile app that aims to provide store inventory in real time. Nisos provided hours of free consultations and provided innovative solutions throughout the project.

    "Nisos Technologies was knowledgeable and very quick to respond." - CEO, Organic Grocery

    Former clients
    Amazon
    vFit Technologies
    Gigaspaces
    Mt Sinai Hospitals
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Navi Mumbai, India
    4.9
    4.9
    8 Clutch reviews
  • 20

    Xplore-Tech

    Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Xplore-Tech looks to provide voice/call center services, non-voice BPO/back office services, and transcription capabilities to clients in Canada, the U.S., the Philippines, and India. The firm operates with a team of fewer than 10 employees. 

    Notable Project

    Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

    "They have great service and speedy resources." — IT Manager, Technology Company

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kolkata, India
    5.0
    5.0
    1 Clutch review
  • 21

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Bengaluru, India
    4.9
    4.9
    9 Clutch reviews
  • 22

    Tech Fi Technologies

    Tech Fi Technologies is an IT company founded in 2016 in Gurugram, India. With no more than 50 experts, they offer voice services, web development, and web design solutions for clients ranging from small firms to large companies in the fields of e-commerce and education.

    Notable Project

    Tech Fi Technologies developed a website for a P2P renting platform. The platform was looking to outsource development work for their website. The site now serves as the backbone of the company.

    “The best thing was, the founder of this company Mr. Mayank always asked my feedback and was involved in the complete process.” - Founder, P2P Renting Platform

    Former clients
    Urban Step
    Industrial Carbon Components
    Diesenoopcion
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place gurugram, India
    5.0
    5.0
    8 Clutch reviews
  • 23

    Datascribe LPO

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Bangalore, India
    4.8
    4.8
    2 Clutch reviews
  • 24

    PeopleTree Knowledge Services

    PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.

    Notable Project

    PeopleTree Knowledge Services handled the customer support needs of an athletic marketing firm to provide assistance during peak seasons. They assist with order entry in addition to phone, email, and chat support, which improved the client's efficiency.

    "Our internal staff was very impressed with the quality of service they provided." — Owner, Athletic Marketing Firm

    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Ahmedabad, India
    5.0
    5.0
    1 Clutch review
  • 25

    WERVAS Virtual Assistant Services

    WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services. 

    Notable Project

    WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

    "They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kolkata, India
    5.0
    5.0
    2 Clutch reviews
  • 26

    Data Entry Outsourced

    Data Entry Outsourced is a data management firm founded in 2004 in Bangalore, India. With a team of more than 50 employees, Data Entry Outsourced provides non-voice BPO/back office services and voice/call center services to clients across the globe.

    Notable Project

    Data Entry Outsourced assisted a business firm with data retrieval for information on the client's work. Their work has cut the client's staff's workload almost in half, saving nearly $150,000 each month.

    "They add success to our company." — CEO, Business Firm

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Bangalore, India
    2.5
    2.5
    1 Clutch review
  • 27

    Intrust Global

    Intrust Global is a BPO services provider based founded in 2005 in New Delhi, India, with a secondary office in Bangalore, India. With a team of more than 50 employees, Intrust Global provides non-voice BPO/back office services and voice/call center services to a variety of different industries. 

    Notable Project

    Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

    "They are experts who are highly skilled in their fields." — Finance President, Education Organization

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place New Delhi, India
    3.8
    3.8
    2 Clutch reviews
  • 28

    Contique Global

    Contique Global is a business process outsourcing company located in Chennai, India. Founded in 2017, they employ seven staff who provide voice services, digital strategy, back-office services, and e-commerce solutions. They work with a range of companies primarily in business services, advertising, and e-commerce.

    Notable Project

    Contique Global provided back-office support for an organic cosmetic retailer, handling customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain. Contique Global has handled the client’s customer support, navigating queries and feedback.

    “They provide creative and innovative solutions for customers. If they don’t know what to do, they’ll transfer the calls ASAP. That process has worked really well for us so far.” – Business Development Manager, Organic Cosmetic Retailer

    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Chennai, India
    5.0
    5.0
    1 Clutch review
  • 29

    Exactus

    Based in Mumbai, India, Exactus is a legal process outsourcing services firm founded in 1995. The team of 34 specializes in non-voice BPO/back office services, voice service, and translation. They serve clients in the legal industry. 

    Notable Project

    Exactus worked on legal process outsourcing for a financial services firm. The client was impressed with the team's work. 

    "They do a great job." — Finance Associate, Financial Services Organization

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Mumbai, India
    4.0
    4.0
    1 Clutch review
  • 30

    MaxBPO

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

    Former clients
    Digiperform
    Bisnode Central Europe
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Noida, India
    5.0
    5.0
    2 Clutch reviews
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