What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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  Industries
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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2461

PRO CONTACT

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Saint-Baldoph, France
PRO CONTACT is a small non-voice bpo/back office services and call center service. Founded in 1990, the team focuses on non-voice bpo/back office services and voice services. The agency is headquartered in Saint-Baldoph, France and Lyon, France.
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2462

Besselmann Business Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Berlin, Germany
Besselmann Business Communications, a call center service, is headquartered in Berlin, Germany. The small firm was established in 2016. Their team provides call center services, back office outsourcing, and sales outsourcing.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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  Industries
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2463

Nexteller

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sialkot, Pakistan
Nexteller, a call center service, was launched in 2019. The agency offers call center services, sales outsourcing, customer service outsourcing, public relations, and more and has a small team.
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Industries
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2464

Double Tap Marketing Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Royal Wootton Bassett, United Kingdom
Call center Double Tap Marketing Ltd is located in Royal Wootton Bassett, United Kingdom. Launched in 2017, the small team focuses on call center services, email marketing, and sales outsourcing.
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2465

SalesHarbor

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Amsterdam, Netherlands
Launched in 2023, SalesHarbor is a small sales outsourcing company. Their team offers sales outsourcing and email marketing. The firm is in Amsterdam, Netherlands.
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2466

ConfidanteAdvisory

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Bangkok, Thailand
ConfidanteAdvisory, a sales outsourcing company, was established in 2014. Their small team is based in Bangkok, Thailand. The company focuses on sales outsourcing, corporate training, branding, business consulting, and more.
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Clients
- Intel Corp
Industries
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2467

ManilaPros

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Carson, CA
ManilaPros, a business consulting company, was established in 2022. The firm provides business consulting, search engine optimization, call center services, ecommerce marketing, and more and has a midsize team.
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2468

Datamark

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- El Paso, TX
Datamark, a large non-voice bpo/back office services company, is located in El Paso, Texas. They provide non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and business consulting and were launched in 1989.

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Industries
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2469

The SalesBridge
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Pune, India
The SalesBridge is a sales outsourcing company. The midsize Pune, India-based team provides sales outsourcing, other marketing, content marketing, and email marketing. The company was launched in 2020.
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Industries
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2470

Talk Bpo
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Dublin, Ireland
Founded in 2008, Talk Bpo is an answering service company. They are headquartered in Dublin, Ireland and have a small team. Their services include voice services, non-voice bpo/back office services, market research, and Artificial Intelligence.
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2471

Endicott Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- South Brunswick Township, NJ
Endicott Communications is a phone answering service. They are headquartered in Kendall Park, ; Miami, Florida and Baltimore, Maryland and have a small team that specializes in voice services and non-voice bpo/back office services. The agency was established in 2007.

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2472

Advantage Answering Plus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Luis Obispo, CA
Advantage Answering Plus, a call center company, was founded in 1992. Their small team is located in San Luis Obispo, California and focuses on voice services.

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2473

Temple Recruitment

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dublin, Ireland
Temple Recruitment, a small non-voice bpo/back office services company, is located in Dublin, Ireland. The team provides non-voice bpo/back office services, voice services, HR services, accounting, and more.
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2474

Interswitch BV

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Amsterdam, Netherlands
Interswitch BV, a call center, was established in 1980. The small team provides voice services and non-voice bpo/back office services. The firm is located in Amsterdam, Netherlands.

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2475

Royal Communication Services

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Tiranë, Albania
Royal Communication Services is an answering service company. The small Tiranë, Albania-based firm was established in 2011. Their services include voice services, advertising, direct marketing, non-voice bpo/back office services, and more.
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2476

Call Center in Canada (C&C)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New Delhi, India
Answering service company Call Center in Canada (C&C) was launched in 2022. The small New Delhi, India-based team focuses on call center services, advertising, customer service outsourcing, sales outsourcing, and more.
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2477

Matvibe Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Karachi, Pakistan
In Karachi, Pakistan, Matvibe Technologies is a answering service. Established in 2021, the small team specializes in call center services, social media marketing, sales outsourcing, back office outsourcing, and more.
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Industries
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2478

Com.unique Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Vila Velha, Brazil
Com.unique Call Center is a Vila Velha, Brazil-based call center service. The agency focuses on call center services, customer service outsourcing, sales outsourcing, and back office outsourcing and is small.The agency was launched in 2016.
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2479

Saaz International Marketing INC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Markham, Canada
Saaz International Marketing INC is a small Markham, Canada-based sales outsourcing company. Launched in 2017, the team specializes in sales outsourcing, call center services, direct marketing, marketing strategy, and more.
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2480

Angel Call Handling

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Andover, United Kingdom
Angel Call Handling is a small Picket Piece, United Kingdom-based answering service company. The team focuses on voice services and non-voice bpo/back office services.
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Industries
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2481

Intellicom Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Rawalpindi, Pakistan
Intellicom Solutions is a non-voice bpo/back office services company in Rawalpindi, Pakistan. They specialize in non-voice bpo/back office services, search engine optimization, voice services, content marketing, and more and were established in 2019.
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2482

PRG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Greenwood Village, CO
PRG is a midsize non-voice bpo/back office services and answering service company established in 2001. Their services include non-voice bpo/back office services and voice services. The agency is in Greenwood Village, Colorado.
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2483

Egton

(0 Reviews)

Not yet reviewed.
- $10,000+
- 250 - 999 employees
- Leeds , United Kingdom
Egton , a midsize answering service company, is located in Leeds , United Kingdom. The team focuses on voice services, IT strategy consulting, mobile app development, web development, and more.
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2484

Phonetica

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Paderno Dugnano, Italy
Phonetica is a Paderno Dugnano, Italy-based non-voice bpo/back office services company. The midsize firm was established in 1998. Their services include non-voice bpo/back office services, voice services, and business consulting.

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2485

Connecta Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lisboa, Portugal
Connecta Group, a non-voice bpo/back office services and answering service company, was founded in 2001. The company offers non-voice bpo/back office services and voice services and has a midsize team. The company is headquartered in Lisboa, Portugal.

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2486

Outsource Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nigeria
Outsource Global is a , Nigeria-based non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and voice services and was launched in 2013.
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2487

Certified Languages International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Portland, OR
Certified Languages International is a translation company. Headquartered in Portland, Oregon, their midsize team specializes in translation, voice services, and transcription. The firm was launched in 1996.
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2488

Full Potential Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kansas City, MO
Full Potential Solutions is an answering service company. They provide voice services, product design, social media marketing, direct marketing, and more and were founded in 2017. Their midsize team is Kansas City, Missouri-based.
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2489

Dakota Performance Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Sioux Falls, SD
Dakota Performance Solutions is a Sioux Falls, South Dakota-based non-voice bpo/back office services company. The midsize team provides non-voice bpo/back office services and voice services. The company was launched in 2000.
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2490

DMA Central

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
DMA Central, a phone answering service, is based in Los Angeles, California. The midsize agency was founded in 2004. Their team focuses on voice services, marketing strategy, market research, search engine optimization, and more.
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