oneTRUgroup (1TRU Group)

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OneTRUgroup (1TRU Group) is an Employer of Record (EOR) Services company. Founded in 2020, the team specializes in Employer of Record (EOR) Services, Call Center Services, Back Office Outsourcing, HR Outsourcing, and more. Their midsize firm is in Pasig, Philippines and BiƱan, Philippines.

Client Insights

Industry Expertise

Consumer products & services

30%

Financial services

20%

eCommerce

20%

Information technology

10%

Automotive

5%

Manufacturing

5%

Real estate

5%

Retail

5%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 55%

Enterprise (>$1B) 15%

Common Project Size

This provider does not have any client reviews.

Clients

  • Confidia Ltd
  • Geely
  • Aldi
  • Jaicom

Highlights from Recent Projects

Overall Rating

4.0
1 Review

The oneTRUgroup (1TRU Group) was engaged by a digital agricultural platform based in the Philippines to provide call center services. The client, a Commodity Manager at the agriculture company, discovered 1TRU Group through a referral and chose them due to their competitive pricing. The project involved 2-5 of 1TRU Group's employees who were responsible for managing customer inquiries and comments through various channels including a hotline, email, and social media platforms. The main objective was to maintain high customer satisfaction, ensure consistent engagement, and provide follow-up support to guarantee a positive experience across all communication channels. The client was pleased with the results as 1TRU Group successfully met the key deliverables.

Timeliness

4.0

Service Excellence

4.0

Value

4.0

Would Recommend

4.0