What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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2491

DMA Central

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
DMA Central, a phone answering service, is based in Los Angeles, California. The midsize agency was founded in 2004. Their team focuses on voice services, marketing strategy, market research, search engine optimization, and more.
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2492

Bluecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Istanbul, Türkiye
Phone answering service and social media marketing company Bluecom was launched in 2002. Their midsize team is located in Istanbul, Turkey and provides voice services and social media marketing.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2493

Contax360 BPO Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Plantation, FL
Contax360 BPO Solutions, Inc. Is an accounting company. Their midsize team is headquartered in Plantation, Florida. Their services include accounting, voice services, other IT consulting and SI, IT managed services, and more.

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2494

IntellectX Global Solutions Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Kingston, Jamaica
IntellectX Global Solutions Limited is a call center launched in 2007. They are based in Kingston, Jamaica and have a midsize team. Their services include voice services, non-voice bpo/back office services, translation, and transcription.

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2495

Iterum Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Panamá, Panama
Located in Panama City, Panama, Iterum Connections is a midsize AI development company. The team focuses on Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, voice services, and more.

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2496

Grupo Electrotécnica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- San José, Costa Rica
Based in San José, Costa Rica, Grupo Electrotécnica is an IT strategy consulting company. The agency specializes in IT strategy consulting, cybersecurity, IT managed services, and custom software development and is midsize.The agency was launched in 1975.

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2497

Automated Health Systems, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Pittsburgh, PA
Headquartered in Pittsburgh, Pennsylvania, Automated Health Systems, Inc. Is an IT managed services company. They specialize in IT managed services, call center services, document digitization & management, back office outsourcing, and more and were founded in 1979.
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2498

Credo Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kaunas, Lithuania
Credo Partners is a customer service outsourcing company. Established in 2007, the team offers customer service outsourcing, back office outsourcing, and call center services. Their midsize company is located in Kaunas, Lithuania.
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2499

GDCC (Global Data Collection Company)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cincinnati, OH
Market research company GDCC (Global Data Collection Company) was launched in 1998. They are based in Cincinnati, Ohio; Reno, Nevada; London, United Kingdom and Rotterdam, Netherlands and have a midsize team. GDCC (Global Data Collection Company) offers market research and call center services.
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2500

OfficePartners360

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Ridgefield, CT
OfficePartners360 is a Ridgefield, Connecticut-based telephone answering service. The midsize team provides call center services, custom software development, back office outsourcing, accounting, and more. The company was established in 2006.
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2501

Yellow Umbrella Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Mumbai, India
Established in 2017, Yellow Umbrella Services is an event marketing & planning company. Their midsize team is in Mumbai, India. Their team specializes in event marketing & planning, digital strategy, call center services, advertising, and more.

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2502

CorpOne BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Secunderabad, India
Answering service company CorpOne BPO was launched in 2005. Their midsize team is headquartered in Secunderabad, India. CorpOne BPO offers call center services, customer service outsourcing, back office outsourcing, and staffing.
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2503

Procat

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Istanbul, Türkiye
Procat is a market research company established in 2004. Their midsize team is in Istanbul, Turkey and specializes in market research, digital strategy, business consulting, call center services, and more.
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2504

Simple Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Izmir, Türkiye
Simple Call Center is a call center founded in 2015. In Izmir, Turkey, their midsize team specializes in call center services, back office outsourcing, corporate training, email marketing, and more.
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2505

EchoCCS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Istanbul, Türkiye
EchoCCS is a IT managed services company launched in 2003. They are based in Istanbul, Turkey and have a midsize team. Their services include IT managed services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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2506

The Remote Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Clark Special Economic Zone, Philippines
The Remote Group, a call center, was established in 2020. They are located in Clark Special Economic Zone, Philippines and have a midsize team. The Remote Group focuses on call center services, back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, and more.
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2507

Elite Techlogix

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Lahore, Pakistan
Elite Techlogix is a midsize website development company. The Lahore, Pakistan-based firm was founded in 2014. Their team provides web development, call center services, custom software development, and e-commerce development.

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2508

Evaluation Grid

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Karachi, Pakistan
Document digitization & management company Evaluation Grid was established in 2006. They are located in Karachi, Pakistan and have a midsize team. Their services include document digitization & management, call center services, and warehousing & distribution.
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2509

FSI Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Lusaka, Zambia
Located in Lusaka, Zambia, FSI Outsourcing is a call center service. They focus on call center services, back office outsourcing, accounting, customer service outsourcing, and more and were established in 2010.
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2510

Gregory Micallef Associates

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Beckenham, United Kingdom
Gregory Micallef Associates is a small telephone answering service. They focus on voice services, IT managed services, and cybersecurity and were established in 1992. The firm is in Beckenham, United Kingdom.
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2511

Craft Impact

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tampa, FL
Craft Impact, a content marketing company, was established in 2012. The small Tampa, Florida-based team provides content marketing, search engine optimization, business consulting, call center services, and more.

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2512

Rely Staff

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Novi Sad, Serbia
Rely Staff is a customer service outsourcing company. The small team is located in Novi Sad, Serbia. Their services include customer service outsourcing, call center services, and sales outsourcing.

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2513

Euro Glass

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dhaka, Bangladesh
Headquartered in Dhaka, Bangladesh, Euro Glass is a telephone answering service. The small company was established in 2010. Their services include call center services, business consulting, and back office outsourcing.
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2514

Confero

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Wembley, United Kingdom
Confero is a call center company. Launched in 2001, the team provides voice services and non-voice bpo/back office services. Their small agency is Wembley, United Kingdom-based.

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2515

Tango Komunikacije

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Zagreb, Croatia
Small call center company Tango Komunikacije, is based in Zagreb, Croatia. They focus on voice services and market research and were launched in 2004.
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2516

Providence

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Colombo, Sri Lanka
Call center Providence was launched in 2007. They are based in Colombo, Sri Lanka and have a midsize team. Their services include voice services and non-voice bpo/back office services.
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2517

Resource Elite

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Resource Elite is a midsize non-voice bpo/back office services company. Founded in 2012, the firm is in Las Vegas, Nevada. Their services include non-voice bpo/back office services, application management & support, custom software development, voice services, and more.
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2518

Kontaktikeskus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Kesklinna, Estonia
Kontaktikeskus is a Kesklinna, Estonia-based phone answering service. They offer voice services and were launched in 2009.
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2519

Victoria's Voice

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Petah Tikva, Israel
Victoria's Voice is a small call center headquartered in Petah Tikva, Israel. Established in 2001, the team specializes in voice services and translation.
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2520

Riemen Solution Private Limited

(0 Reviews)

Not yet reviewed.
- $50,000+
- 10,000+ employees
- Noida, India
Riemen Solution Private Limited is a non-voice bpo/back office services company. Their large team is located in Noida, India and offers non-voice bpo/back office services, voice services, HR services, finance & accounting outsourcing (FAO), and more. The firm was launched in 2014.
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