What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2191

Sk Digital

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Undisclosed
Sk Digital, a Sales Outsourcing company, was launched in 2021. The team specializes in Sales Outsourcing.
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2192

LeadWarmr

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Bilthoven, Netherlands
LeadWarmr is a call center and Sales Outsourcing company. They are headquartered in Bilthoven, Netherlands, and their services include Call Center Services and Sales Outsourcing.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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2193

Prospecting Crew

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Prospecting Crew, a Sales Outsourcing company, is in Waterford, Ireland. The team specializes in Sales Outsourcing.
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2194

ekotejas

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Anantapur, India
Ekotejas is a Sales Outsourcing company. The company is located in Anantapur, India and Pune, India. Their services include Sales Outsourcing.
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2195

AFS Business Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fort Smith, AR
AFS Business Solutions, a phone answering service, was established in 1984. The midsize team focuses on Call Center Services and Back Office Outsourcing.
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2196

Quantcom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Prague, Czech Republic
Quantcom is a telephone answering service and Recruiting company. They were launched in 1996, and their services include Call Center Services and Recruiting.
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2197

Inside Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Liverpool, England
Launched in 2010, Inside Global is a Sales Outsourcing company. Their services include Sales Outsourcing and Demand Generation Marketing.
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2198

UniCall Central and Eastern Europe

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Warszawa, Poland
Telephone answering service and Back Office Outsourcing company UniCall Central and Eastern Europe focuses on Call Center Services and Back Office Outsourcing. They were established in 2006.
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2199

Alpha Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fayetteville, AR
Alpha Solutions is a call center service. Based in Fayetteville, Arkansas, the company was established in 2019. Their team specializes in Call Center Services.
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2200

AccA19

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Tiranë, Albania
AccA19 is a call center service. The firm is based in Tiranë, Albania. Their services include Call Center Services and Back Office Outsourcing.
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2201

Barbara's Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Barbara's Answering Service, a call center, was launched in 1960. The small team offers Call Center Services and Customer Service Outsourcing.
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2202

Again Again Agency
(44 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
Again Again Agency, a marketing strategy company, was launched in 2021. They are located in T'bilisi, Georgia and T'bilisi, Georgia and have a small team. Their services include marketing strategy, business consulting, direct marketing, market research, and more.

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Clients
- Marketing Company
Industries
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2203

Epicenter Technologies

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Mira Bhayandar, India
Epicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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2204

ROUTE 2 SHINE

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Noida, India
Launched in 2022, ROUTE 2 SHINE is a phone answering service. The midsize team offers Call Center Services and Back Office Outsourcing.
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2205

Call Managment Resources

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Call Managment Resources is an answering service company. The Columbus, Ohio-based company was launched in 1959. Their team offers Call Center Services.
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2206

GlobalDial Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bengaluru, India
Call center company GlobalDial Services was launched in 2014. The agency focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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2207

Baja Call Center Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Tijuana, Mexico
Baja Call Center Inc, a Customer Service Outsourcing company, was launched in 2016. They provides Customer Service Outsourcing and Call Center Services.
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2208

REACH 3C

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Call center company REACH 3C is in Dubai, United Arab Emirates. Established in 1999, the team provides Call Center Services and Customer Service Outsourcing.
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2209

Calltastic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santa Monica, CA
Calltastic is a phone answering service established in 2019. Their team specializes in Call Center Services and Business Consulting.
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2210

Convergent Healthcare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Peoria, IL
Established in 1998, Convergent Healthcare, a large answering service, is located in Peoria, Illinois. Their services include Call Center Services and Back Office Outsourcing.
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2211

Influx
(7 Reviews) 4.1
- Timeliness
  4.4
- Service Excellence
  4.3
- Value
  3.9
- Would Recommend
  3.6
- Undisclosed
- 250 - 999 employees
- Cremorne, Australia
Headquartered in Cremorne, Australia, Influx is a sales outsourcing and ecommerce marketing company. Launched in 2013, the midsize team specializes in sales outsourcing and ecommerce marketing.
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2212

AllianceOne
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Plymouth Meeting, PA
Call center company and back office outsourcing company AllianceOne is in Plymouth Meeting, Pennsylvania. The large firm was established in 1999. Their team provides call center services and back office outsourcing.
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2213

Aspen Media LLC
(1 Reviews) 3.0
- Timeliness
  4.5
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  4.0
- Undisclosed
- 50 - 249 employees
- Lake Dallas, TX
Aspen Media LLC is a midsize telephone answering service and back office outsourcing company. The Lake Dallas, Texas-based company was founded in 1988. Their services include call center services and back office outsourcing.
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2214

Consumer Links

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Mount Edgecombe, South Africa
Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.
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2215

OSI (Outsourcing Services International)
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  3.5
- Would Recommend
  4.0
- $5,000+
- 250 - 999 employees
- Nuevo Cuscatlan, El Salvador
OSI (Outsourcing Services International), a call center, is headquartered in La Libertad, El Salvador. They offer call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more and were founded in 2010.

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2216

SupportNinja
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Dallas, TX
SupportNinja, a answering service, is headquartered in Dallas, Texas. The large team provides call center services, back office outsourcing, and sales outsourcing. The firm was founded in 2015.

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2217

Teleindia Networks Pvt Ltd
(1 Reviews) 3.5
- Timeliness
  3.5
- Service Excellence
  3.5
- Value
  3.0
- Would Recommend
  3.5
- Undisclosed
- 250 - 999 employees
- Kondenahalli, India
Teleindia Networks Pvt Ltd, a midsize , is based in Kondenahalli, India. They offer and were established in 2006.

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2218

We.CARe
(1 Reviews) 4.0
- Timeliness
  4.5
- Service Excellence
  4.0
- Value
  3.5
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Antananarivo, Madagascar
We.CARe is a phone answering service established in 2021. They are located in Antananarivo, Madagascar and have a midsize team. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.

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2219

Blinkins

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Blinkins is a Sales Outsourcing company. Located in California City, California, the company was established in 2022. Their team focuses on Sales Outsourcing.
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2220

Bright Campaigns

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Ohrid, North Macedonia
Bright Campaigns, a call center, provides Call Center Services and Pay Per Click. The company is in Ohrid, North Macedonia.
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