What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2071

ECHO Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Boston, MA
ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
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2072

Capital Management Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Buffalo, NY
Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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2073

ProCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Zagreb, Croatia
ProCall is a midsize answering service headquartered in Zagreb, Croatia. The team focuses on Call Center Services.
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2074

Joy's Desk

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Punta Gorda, FL
Joy's Desk is an answering service located in Punta Gorda, Florida. Established in 2021, the team provides Call Center Services.
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2075

Accu-Link Call Centres Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Moncton, Canada
Accu-Link Call Centres Inc. Is an answering service company. They are located in Moncton, Canada and have midsize team. They provide Call Center Services.
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2076

Directors' Choice

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Saint John, Canada
Directors' Choice is a call center service based in Saint John, Canada. Their services include Call Center Services.
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2077

Prime Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Glastonbury, CT
Prime Communications is a telephone answering service. The Glastonbury, Connecticut-based firm was founded in 1982. Their services include Call Center Services.
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2078

Global Help Desk Services, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rocky Hill, CT
Global Help Desk Services, Inc. , a telephone answering service, was founded in 2002. The firm offers Call Center Services and IT managed services, and is midsize.
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2079

REVA Global LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- West Hartford, CT
REVA Global LLC, a telephone answering service, was founded in 2014. The firm specializes in Call Center Services and Back Office Outsourcing.
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2080

Power BDC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Stamford, CT
Power BDC, a call center, offer Call Center Services and Customer Service Outsourcing. They were established in 2014.
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2081

All Calls Matter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kenmore, NY
All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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2082

ARC Quality Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orange, CT
Launched in 1996, ARC Quality Solutions is a phone answering service. The agency specializes in Call Center Services and Customer Service Outsourcing.
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2083

Statlinx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Stamford, CT
Founded in 1998, Statlinx is a small call center. Their services include Call Center Services and Back Office Outsourcing.
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2084

Answer One

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Nashville, TN
Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
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2085

USAnswer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, ME
Small call center company USAnswer, is headquartered in Portland, Maine. Their services include Call Center Services.
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2086

Telesec, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Baton Rouge, LA
Telesec, Inc. Is a small call center company. They provide Call Center Services and Back Office Outsourcing and were launched in 1972.
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2087

The Doctors' Exchange, Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Covington, LA
Call center The Doctors' Exchange, Inc provides Call Center Services and Back Office Outsourcing. They were founded in 1921.
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2088

Dexcomm Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Carencro, LA
Launched in 1954, Dexcomm Answering Service is a midsize call center company. Their services include Call Center Services and Back Office Outsourcing.
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2089

PCS OnCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Jonesboro, AR
PCS OnCall is a call center. They provide Call Center Services and were established in 1985.
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2090

Mogofoal Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gurdon, AR
Mogofoal Ltd is a call center established in 2020. The team offers Call Center Services.
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2091

Data Vimenca

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Santiago De Los Caballeros, Dominican Republic
Established in 2004, Data Vimenca is a call center company. The company provides Call Center Services and Back Office Outsourcing, and is large.
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2092

Synergy World Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santo Domingo, Dominican Republic
Synergy World Call Center is an answering service founded in 2012. The team provides Call Center Services and Customer Service Outsourcing and is based in Santo Domingo, Dominican Republic.
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2093

Communicate to Connect C2C

(0 Reviews)

Not yet reviewed.
- $100,000+
- 50 - 249 employees
- Santo Domingo, Dominican Republic
Communicate to Connect C2C, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Call Center Services. They were established in 2017.
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2094

BFS Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Agios Dimitrios, Greece
In Agios Dimitrios, Greece, BFS Group is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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2095

Datatrade Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hong Kong, Hong Kong
Direct Marketing company Datatrade Group is based in Hong Kong, Hong Kong. Their services include Direct Marketing and CRM consulting and SI.
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2096

STEVN Technologies AB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Espoo, Finland
Launched in 2017, STEVN Technologies AB is a small Espoo, Finland-based Sales Outsourcing company. Their services include Sales Outsourcing.
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2097

LiveRing Oy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Helsinki, Finland
Sales Outsourcing company LiveRing Oy was established in 2014. The team offers Sales Outsourcing.
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2098

Nordic Sales Crew Oy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Helsinki, Finland
Nordic Sales Crew Oy is a Sales Outsourcing company in Helsinki, Finland. Their services include Sales Outsourcing.
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2099

Alltres

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chennai, India
Headquartered in Wichita, Kansas and Chennai, India, Alltres is a midsize call center service. The team specializes in Call Center Services.
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2100

PBS Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- München, Germany
PBS Sales is a Sales Outsourcing company. In München, Germany, the company was founded in 1993. Their team focuses on Sales Outsourcing.
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