What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2041

Action Telephone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Rochester, NY
Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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2042

Direct2Market Sales Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- East Rochester, NY
Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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2043

ProximoCX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Knoxville, TN
ProximoCX, a small call center service, is headquartered in Knoxville, Tennessee. The team offers Call Center Services and Sales Outsourcing.
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2044

Legal Intake Professionals

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nashville, TN
Legal Intake Professionals is an answering service company. The Nashville, Tennessee-based firm specializes in Call Center Services.
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2045

Call Center Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Winchester, KY
Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
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2046

Pluricall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lisboa, Portugal
Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
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2047

DIREKTE Service Management GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Stuttgart, Germany
DIREKTE Service Management GmbH is a phone answering service. The Stuttgart, Germany-based company specializes in Call Center Services.
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2048

Embers Call Center & Marketing GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Stuttgart, Germany
Embers Call Center & Marketing GmbH, an answering service, was founded in 2006. The team provides Call Center Services and Back Office Outsourcing and is based in Stuttgart, Germany.
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2049

Buildness Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lisboa, Portugal
Buildness Group is a call center. They are headquartered in Lisboa, Portugal and Porto, Portugal and have small team. They specialize in Call Center Services and Sales Outsourcing.
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2050

Ventask

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lisboa, Portugal
Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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2051

Answer Carolina

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Columbia, SC
Answer Carolina, an answering service, is in Columbia, South Carolina. The team focuses on Call Center Services.
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2052

getelecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Paris, France
Getelecom, a call center company, was established in 2005. The team specializes in Call Center Services and is headquartered in Paris, France.
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2053

Consistent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Paris, France
Consistent, a call center service, specializes in Call Center Services. The firm is based in Paris, France.
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2054

Coriolis Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Paris, France
Coriolis Service is a midsize answering service in Paris, France. The team focuses on Call Center Services.
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2055

Arselen Communication

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Paris, France
Arselen Communication, a phone answering service, was established in 2009. The team provides Call Center Services and Customer Service Outsourcing and is based in Paris, France.
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2056

Answer Advantage

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wichita, KS
Call center company Answer Advantage is based in Wichita, Kansas. Launched in 1997, the team focuses on Call Center Services.
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2057

Dealer Advantage BDC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cincinnati, OH
Sales Outsourcing company Dealer Advantage BDC was launched in 2019. The company offers Sales Outsourcing, and is small.
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2058

The Prospecting Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pittsburgh, PA
Sales Outsourcing company The Prospecting Center was established in 1992. The firm provides Sales Outsourcing and Call Center Services.
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2059

AnswerNet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Gresham, OR
AnswerNet is a call center. Headquartered in Gresham, Oregon, the agency provides Call Center Services and Back Office Outsourcing.
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2060

Summit Advantage LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Fairlawn, OH
Midsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.
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2061

World Connection

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Boise, ID
World Connection, a call center company, focuses on Call Center Services and Sales Outsourcing. The firm is headquartered in Boise, Idaho.
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2062

Mediatel S.A.,

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Athina, Greece
Mediatel S.A., is an Athina, Greece-based call center service. They focus on Call Center Services and Customer Service Outsourcing.
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2063

Tem Solutions PC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Argiroupoli, Greece
Tem Solutions PC. Is an Argiroupoli, Greece-based answering service. They offer Call Center Services and Marketing Strategy and were founded in 2019.
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2064

Medcom Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Martinez, GA
Medcom Inc, an answering service company, specialize in Call Center Services. They were founded in 1988.
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2065

Chameleon Group, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dover, NH
Chameleon Group, LLC, a telephone answering service and Sales Outsourcing company, was established in 2002. The firm specializes in Call Center Services and Sales Outsourcing.
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2066

NS Outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Santo Domingo, Dominican Republic
NS Outsourcing is a phone answering service. They were launched in 2021 and provide Call Center Services and Back Office Outsourcing.
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2067

Bidslot Marketing, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boiling Springs, SC
Bidslot Marketing, LLC is an answering service company. Their small team of employees is based in Boiling Springs, South Carolina. Their team focuses on Call Center Services.
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2068

Advensus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Santo Domingo, Dominican Republic
Advensus is a call center service. Based in Santo Domingo, Dominican Republic, their team specializes in Call Center Services and Sales Outsourcing.
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2069

MicahTek

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Broken Arrow, OK
Founded in 1991, MicahTek is a call center service. Headquartered in Broken Arrow, Oklahoma, the team offers Call Center Services and Back Office Outsourcing.
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2070

Bird Service Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kyiv, Ukraine
Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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