What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
2221

Insync Sales Solutions

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
Established in 2022, Insync Sales Solutions, a small Sales Outsourcing company, is headquartered in Perth, Australia. Their team provides Sales Outsourcing and Call Center Services.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
2222

Xact Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Antalya, Türkiye
Xact Solutions, a telephone answering service, was founded in 2019. The small team focuses on Call Center Services and Sales Outsourcing.
Read More

View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
2223

Bilpe Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Izmir, Türkiye
Established in 2009, Bilpe Media, a small answering service, is headquartered in Izmir, Türkiye. Their team focuses on Call Center Services and Sales Outsourcing.
Read More

View Profile Visit Site
2224

KÖ Line

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Antalya, Türkiye
Launched in 2022, KÖ Line is an answering service. The company focuses on Call Center Services, and is small.
Read More

View Profile Visit Site
2225

Central Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Istanbul, Türkiye
Central Media is a telephone answering service located in Istanbul, Türkiye. The team offers Call Center Services.
Read More

View Profile Visit Site
2226

BOULOU BLUE

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Boca Raton, FL
BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
Read More
Industries
View Profile Visit Site
2227

City BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Kingston, Jamaica
Based in Kingston, Jamaica, City BPO is a midsize call center service. Their services include Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
2228

Tactical Development Solutions Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Tactical Development Solutions Ltd is an answering service. Based in Old Harbour, Jamaica, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was launched in 2017.
Read More

View Profile Visit Site
2229

Latouche Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Established in 2018, Latouche Solutions is a call center service. The team offers Call Center Services and Customer Service Outsourcing and is based in St. Ann , Jamaica.
Read More

View Profile Visit Site
2230

Platinum BPO Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Montego Bay, Jamaica
Midsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
Read More

View Profile Visit Site
2231

Azul Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Béjaïa, Algeria
Azul Call Center is an answering service company. They offer Call Center Services and Customer Service Outsourcing and were launched in 2010.
Read More

View Profile Visit Site
2232

Global Link Communication

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Béjaïa, Algeria
Global Link Communication is a small phone answering service in Béjaïa, Algeria. The team offers Call Center Services.
Read More

View Profile Visit Site
2233

Candle Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Béjaïa, Algeria
Candle Call is a Béjaïa, Algeria-based answering service. The team provides Call Center Services.
Read More

View Profile Visit Site
2234

icosnet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chéraga, Algeria
Icosnet is an answering service company. The team is headquartered in Chéraga, Algeria, and their services include Call Center Services and Cybersecurity.
Read More

View Profile Visit Site
2235

Numerix

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oran, Algeria
Numerix is a phone answering service. In Oran, Algeria, the team offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
2236

Cluster Outsourcing Services Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lisboa, Portugal
Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
Read More
Industries
View Profile Visit Site
2237

Omni Channel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Omni Channel is a midsize Lagos, Nigeria-based call center company. Their services include Call Center Services and Sales Outsourcing.
Read More

View Profile Visit Site
2238

Codeactivos Portugal

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lisboa, Portugal
Codeactivos Portugal is a call center company. Launched in 2007, the team specializes in Call Center Services and Business Consulting.
Read More

View Profile Visit Site
2239

EVA Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lisboa, Portugal
EVA Global, a call center service, provides Call Center Services and Customer Service Outsourcing. The agency is based in Lisboa, Portugal.
Read More

View Profile Visit Site
2240

camillo.outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lagos, Nigeria
Headquartered in Lagos, Nigeria, camillo.outsourcing is a small answering service company. The team offers Call Center Services and HR Outsourcing.
Read More

View Profile Visit Site
2241

Tansy Molequle

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
Midsize Sales Outsourcing company Tansy Molequle, is headquartered in Kolkata, India. The team specializes in Sales Outsourcing.
Read More
Industries
View Profile Visit Site
2242

Vermont XCenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Sao Paulo, Brazil
Vermont XCenter, a midsize answering service company, is based in Sao Paulo, Brazil. Their services include Call Center Services and Sales Outsourcing.
Read More

View Profile Visit Site
2243

GTCommunications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
GTCommunications is a small phone answering service in Panama City, Panama. The team focuses on Call Center Services and IT strategy consulting.
Read More

View Profile Visit Site
2244

Corelia Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Miguel, Peru
Corelia Call Center is a small answering service company located in San Miguel, Peru. The team focuses on Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
2245

Externa BPO & Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lima, Peru
Answering service Externa BPO & Contact Center was founded in 2011. The team focuses on Call Center Services and is headquartered in Lima, Peru.
Read More

View Profile Visit Site
2246

Caltal Peru

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Isidro, Peru
Small answering service company Caltal Peru, is based in San Isidro, Peru. Their services include Call Center Services.
Read More

View Profile Visit Site
2247

GESCOB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lima, Peru
GESCOB is a midsize Lima, Peru-based call center company. Their services include Call Center Services.
Read More

View Profile Visit Site
2248

Enlace Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Enlace Contact Center is a midsize Surquillo, Peru-based call center. Their services include Call Center Services.
Read More

View Profile Visit Site
2249

LOCALCENTER SAC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lima, Peru
LOCALCENTER SAC is a call center company established in 2010. The team specializes in Call Center Services.
Read More

View Profile Visit Site
2250

FRAVATEL

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Surquillo, Peru
FRAVATEL, a telephone answering service, is based in Surquillo, Peru. Founded in 2007, the team focuses on Call Center Services.
Read More

View Profile Visit Site