What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2251

T-Comunica SAC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Isidro, Peru
Headquartered in San Isidro, Peru, T-Comunica SAC is a midsize answering service company. Their services include Call Center Services.
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2252

Itelvox

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lince, Peru
Itelvox is a small call center company. Founded in 2011, the team focuses on Call Center Services and Customer Service Outsourcing.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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2253

VGX Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Montes Claros, Brazil
Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large.
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2254

Explorer Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Porto Alegre, Brazil
Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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2255

Belluno Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Cacapava do Sul, Brazil
Belluno Call Center, a telephone answering service, was launched in 2010. The team provides Call Center Services.
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2256

Style Call Center Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Belo Horizonte, Brazil
Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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2257

Gestão Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Gestão Call Center , a small call center company, is based in. The team specializes in Call Center Services.
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2258

AG Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sao Paulo, Brazil
AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing.
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2259

SicobraSicobra

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Quito, Ecuador
SicobraSicobra, a phone answering service, was launched in 1997. The team offers Call Center Services.
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2260

Estudio Jurídico Romero D' & Asociados.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Quito, Ecuador
Estudio Jurídico Romero D' & Asociados. Is a midsize call center based in Guayaquil, Ecuador and Quito, Ecuador. The team focuses on Call Center Services and Corporate Law.
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2261

INTERCOBROS CIA. LTDA.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Founded in 2012, INTERCOBROS CIA. LTDA. Is a midsize Quito, Ecuador-based answering service. Their team offers Call Center Services and Back Office Outsourcing.
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2262

6 Sen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Guayaquil, Ecuador
6 Sen, a call center service, was established in 2016. The company specializes in Call Center Services and Customer Service Outsourcing.
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2263

APEX Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rosarito, Mexico
Launched in 2017, APEX Call Centers is a midsize answering service based in Rosarito, Mexico. Their team offers Call Center Services and Back Office Outsourcing.
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2264

VOIP BUSINESS Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quito, Ecuador
VOIP BUSINESS Contact Center is a call center service. Their small team is in Quito, Ecuador. Their services include Call Center Services and Back Office Outsourcing.
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2265

Next Latinoamerica S.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Buenos Aires, Argentina
Next Latinoamerica S.A. Is a midsize Buenos Aires, Argentina-based call center service. The team focuses on Call Center Services and Back Office Outsourcing.
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2266

Colombia ESL

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Small telephone answering service Colombia ESL , is headquartered in. Their services include Call Center Services.
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2267

Arcos Soluciones Tecnologicas SAS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bogotá, Colombia
Arcos Soluciones Tecnologicas SAS is a call center headquartered in Bogotá, Colombia. They specialize in Call Center Services and Customer Service Outsourcing.
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2268

Americas Survey Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Americas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
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2269

SistemEcuador

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Founded in 2011, SistemEcuador, a midsize answering service, is located in Guayaquil, Ecuador. Their services include Call Center Services and Back Office Outsourcing.
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2270

ListenTrust

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hermosillo, Mexico
Midsize answering service and Translation company ListenTrust, is headquartered in Hermosillo, Mexico. Their services include Call Center Services and Translation.
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2271

Gestiona GTX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Quito, Ecuador
In Quito, Ecuador and Guayaquil, Ecuador, Gestiona GTX is a midsize call center and Back Office Outsourcing company. The team specializes in Call Center Services and Back Office Outsourcing.
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2272

2CALL

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Providencia, Chile
Answering service company 2CALL is in Providencia, Chile. Established in 2008, the team provides Call Center Services.
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2273

Tell Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Santiago, Chile
Founded in 2007, Tell Chile is a telephone answering service. The firm offers Call Center Services.
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2274

Reale Seguros Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Reale Seguros Chile, a phone answering service and Insurance Law company, was founded in 2017. The agency provides Call Center Services and Insurance Law, and is midsize.
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2275

Nubox SpA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Las Condes, Chile
Nubox SpA is a custom software development firm. The firm is headquartered in Las Condes, Chile. Their team specializes in Custom Software Development and Call Center Services.
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2276

Global Soluciones Financieras

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Condes, Chile
Global Soluciones Financieras, a Financial Advising & Planning company, was established in 2009. The firm focuses on Financial Advising & Planning and Call Center Services.
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2277

Cibeles Telecomunicaciones

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huechuraba, Chile
Cibeles Telecomunicaciones is a phone answering service. They are based in Huechuraba, Chile and have small team. Their team offers Call Center Services and Sales Outsourcing.
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2278

Global Contact S.A.S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
In Barranquilla, Colombia, Global Contact S.A.S is a small call center. The team focuses on Call Center Services and Advertising.
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2279

Recovery & Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bogotá, Colombia
Established in 2012, Recovery & Services is a midsize Bogotá, Colombia-based telephone answering service. Their team offers Call Center Services.
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2280

Avanza Paraguay S.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Asunción, Paraguay
Avanza Paraguay S.A. Is a large telephone answering service based in Asunción, Paraguay. The team provides Call Center Services and Back Office Outsourcing.
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