What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2101

Hörer und Flamme

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Sales Outsourcing company Hörer und Flamme was founded in 2014. The firm offers Sales Outsourcing and Call Center Services, and is small.
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2102

Tem Solutions PC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Argiroupoli, Greece
Tem Solutions PC. Is an answering service. The agency is based in Argiroupoli, Greece. Their team focuses on Call Center Services and Digital Strategy.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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2103

Avantive Solutions

(0 Reviews)

Not yet reviewed.
- $100,000+
- 1,000 - 9,999 employees
- Tulsa, OK
Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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2104

ACCESSIA LP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kifisia, Greece
ACCESSIA LP is a call center. Launched in 2016, the agency is based in Kifisia, Greece. Their team provides Call Center Services and Back Office Outsourcing.
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2105

Utel Global Company Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dar es Salaam, Tanzania
Established in 2015, Utel Global Company Limited is a call center company. The team provides Call Center Services and Customer Service Outsourcing and is based in Dar es Salaam, Tanzania.
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2106

Othisi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sikies, Greece
Othisi is a Sales Outsourcing company based in Sikies, Greece. They provide Sales Outsourcing and Call Center Services.
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2107

JK Development GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Zug, Switzerland
JK Development GmbH is a call center service and Customer Service Outsourcing company. They specialize in Call Center Services and Customer Service Outsourcing and are located in Zug, Switzerland.
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2108

Callpoint AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Basel, Switzerland
Call center service Callpoint AG was established in 2007. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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2109

Workaholics

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cheyenne, WY
Workaholics is a Customer Service Outsourcing company. Based in Cheyenne, Wyoming, the firm offers Customer Service Outsourcing and Web Development.
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2110

Dynava Oy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Helsinki, Finland
Phone answering service Dynava Oy was founded in 1978. The team specializes in Call Center Services and Back Office Outsourcing and is headquartered in Helsinki, Finland.
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2111

Networth RCM

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sahibzada Ajit Singh Nagar, India
Back Office Outsourcing company Networth RCM was launched in 2021. The agency focuses on Back Office Outsourcing and Call Center Services.
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2112

AKA Management

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cheyenne, WY
AKA Management is a small answering service. Launched in 2011, the team specializes in Call Center Services.
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2113

Intelya

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Guadalajara, Mexico
Intelya is an answering service company. They are headquartered in Guadalajara, Mexico and have large team. Their services include Call Center Services and Back Office Outsourcing.
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2114

CYG Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
CYG Contact Center is a small Guadalajara, Mexico-based call center service. Their services include Call Center Services.
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2115

TDR way

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, OR
Founded in 2018, TDR way is a Sales Outsourcing company. The company focuses on Sales Outsourcing, and is small.
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2116

Lead Savvy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, OR
Lead Savvy, a Sales Outsourcing company, was launched in 2006. The small team specializes in Sales Outsourcing.
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2117

The Endurance Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, ME
The Endurance Group is a small Sales Outsourcing company founded in 1999. Their services include Sales Outsourcing and Social Media Marketing.
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2118

YIDATEC Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
YIDATEC Co., Ltd., an IT managed services company, was established in 2006. Headquartered in Dalian, China, the team specializes in IT managed services and IoT development.
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2119

Elevation Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Denver, CO
Elevation Connect is an answering service company. They are located in Denver, Colorado and have midsize team. They offer Call Center Services and Customer Service Outsourcing.
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2120

SalesHive

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Littleton, CO
SalesHive is an Email Marketing company. In Littleton, Colorado, the agency was established in 2016. Their services include Email Marketing and Sales Outsourcing.
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2121

iKanbi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ans, Belgium
IKanbi is a large Ans, Belgium-based answering service company. Their services include Call Center Services and Document Digitization & Management.
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2122

IPG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Machelen, Belgium
IPG is a Machelen, Belgium-based call center service. Their services include Call Center Services and Back Office Outsourcing.
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2123

Callexcell

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Sint-Truiden, Belgium
Callexcell is a midsize answering service company headquartered in Sint-Truiden, Belgium. Their services include Call Center Services.
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2124

Comnexio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Comnexio is a midsize answering service and Back Office Outsourcing company launched in 2019. Their team focuses on Call Center Services and Back Office Outsourcing.
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2125

Entra Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Entra Group is a call center. Located in Fleurus, Belgium, the team focuses on Call Center Services and Back Office Outsourcing.
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2126

FPT International Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Ho Chi Minh City, Vietnam
FPT International Telecom is a phone answering service. The Ho Chi Minh City, Vietnam-based firm was launched in 2018. Their services include Call Center Services.
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2127

Cultivar HR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Cultivar HR is a small call center company in Salt Lake City, Utah and Colima, Mexico. Their services include Call Center Services and Custom Software Development.
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2128

SalesPond
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $5,000+
- 50 - 249 employees
- Sydney, Australia
SalesPond is a sales outsourcing company. Established in 2011, the agency is headquartered in Bondi Junction, Australia. The midsize team offers sales outsourcing, content marketing, marketing strategy, and social media marketing.
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2129

KISS Marketing & Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rijswijk, Netherlands
KISS Marketing & Sales is a midsize call center service and Back Office Outsourcing company in Rijswijk, Netherlands. The team offers Call Center Services and Back Office Outsourcing.
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2130

Invercall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San José, Costa Rica
Call center company Invercall is in Katy, Texas and San José, Costa Rica. Launched in 2000, the team focuses on Call Center Services and Back Office Outsourcing.
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