What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1771

Callcap

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wichita, KS
Callcap is a telephone answering service. The team offers Call Center Services and Business Consulting and is in Wichita, Kansas.
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1772

Othos Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Othos Telecom, a call center company, was launched in 2009. The team provides Call Center Services and Email Marketing.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1773

ClarityTel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lawrenceville, GA
ClarityTel, a call center service, offer Call Center Services. They were established in 2001.
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1774

Anomaly Squared - BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Greensboro, NC
Anomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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1775

Sum Total Systems Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Gainesville, FL
Sum Total Systems Inc is a call center company. The team focuses on Call Center Services and Corporate Training & Coaching, and the company is based in Gainesville, Florida.
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1776

Digline, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Boise, ID
Call center Digline, Inc. Specializes in Call Center Services. They are located in Boise, Idaho.
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1777

Three Rivers Legal Services Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Gainesville, FL
Founded in 1978, Three Rivers Legal Services Inc is an answering service company. Their services include Call Center Services and Corporate Training & Coaching.
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1778

Ubiquity

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10,000+ employees
Ubiquity is a large -based Business Consulting company. The team specializes in Business Consulting and Call Center Services.
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1779

Invoice Cloud, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Braintree, MA
Invoice Cloud, Inc. Is a Back Office Outsourcing and answering service company launched in 2009. The firm focuses on Back Office Outsourcing and Call Center Services, and is midsize.
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1780

Southern Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Albany, GA
Southern Answering Service is a midsize Albany, Georgia-based telephone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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1781

Smart Link

(0 Reviews)

Not yet reviewed.
- $250,000+
- 1,000 - 9,999 employees
- Riyadh, Saudi Arabia
Smart Link is a Customer Service Outsourcing company. The team is in Riyadh, Saudi Arabia, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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1782

LaVergne's TeleMessaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alexandria, LA
Based in Alexandria, Louisiana, LaVergne's TeleMessaging is a small answering service. The team provides Call Center Services.
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1783

ARKO CONSULTING LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Crystal Lake, IL
Launched in 2010, ARKO CONSULTING LLC is a call center company. Their services include Call Center Services.
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1784

EnergyCare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Largo, FL
EnergyCare, a call center company and Customer Service Outsourcing company, was founded in 2012. The team offers Call Center Services and Customer Service Outsourcing and is in Largo, Florida.
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1785

1st Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Methuen, MA
1st Leads is a Sales Outsourcing company. They are headquartered in Methuen, Massachusetts. Their team focuses on Sales Outsourcing.
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1786

Redding Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Redding, CA
Based in Redding, California, Redding Answering Service is a small call center. Their services include Call Center Services.
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1787

Connempathy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chula Vista, CA
Connempathy, a telephone answering service and Customer Service Outsourcing company, was founded in 2010. The firm specializes in Call Center Services and Customer Service Outsourcing, and is midsize.
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1788

InfraWeb MSP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- București, Romania
Answering service company InfraWeb MSP is based in București, Romania. They offer Call Center Services and Customer Service Outsourcing.
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1789

Best-Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- București, Romania
Small call center company Best-Call, is in București, Romania. Their services include Call Center Services.
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1790

Fuel Lead

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Schenectady, NY
Fuel Lead is a Schenectady, New York-based Sales Outsourcing company. The team focuses on Sales Outsourcing.
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1791

Kobrar MX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Launched in 2004, Kobrar MX is a call center company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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1792

Quality Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Leipzig, Germany
Quality Communications is an answering service. The Leipzig, Germany-based firm was founded in 2016. Their team offers Call Center Services and Sales Outsourcing.
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1793

TelTel

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Rīga, Latvia
TelTel is a call center company. Based in Rīga, Latvia, the firm was founded in 2009. Their services include Call Center Services and other IT consulting and SI.
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1794

Blue Studio For Voice Over & Dubbing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cairo, Egypt
Blue Studio For Voice Over & Dubbing is a telephone answering service founded in 2013. The team focuses on Call Center Services and Video Production and is in Cairo, Egypt.
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1795

CheckIdent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Leipzig, Germany
CheckIdent is a phone answering service established in 1992. The small team focuses on Call Center Services and Customer Service Outsourcing.
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1796

Datascoring De Colombia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Datascoring De Colombia, an answering service, is based in Bogotá, Colombia. Established in 1996, the team specializes in Call Center Services.
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1797

AnswerMedical

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Auburn, NY
AnswerMedical is a small Auburn, New York-based call center company. The team provides Call Center Services.
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1798

CloudConnect Communications Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
CloudConnect Communications Pvt. Ltd. Is a call center company. Based in New Delhi, India, the company was launched in 2017. Their team specializes in Call Center Services.
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1799

no name

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Melbourne, Australia
No name is an answering service company based in Melbourne, Australia. They offer Call Center Services and Transcription.
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1800

Remote Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Duluth, GA
Remote Call Center is a midsize Duluth, Georgia-based answering service. Their services include Call Center Services.
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