What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5401

AirDash NFT

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oakland Park, FL
AirDash NFT is a small blockchain company. They offer blockchain, blockchain marketing, search engine optimization, web design, and more and were established in 2021. The firm is located in Oakland Park, Florida.
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5402

DCS BPM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Jose, CA
Launched in 2019, DCS BPM is a artificial intelligence firm. The small San Jose, California-based team specializes in Artificial Intelligence, robotics process automation, and hr outsourcing.
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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5403

IdeaPlace

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Wrocław, Poland
Commercial brokerage services company IdeaPlace was launched in 2011. Their small team is based in Wrocław, Poland. Their services include commercial brokerage services, commercial development, and call center services.
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5404

Enhance Tech Solutions

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Himatnagar, India
Founded in 2023, Enhance Tech Solutions is a digital strategy company. The small Ahmedabad, India-based team offers digital strategy, content marketing, custom software development, mobile app development, and more.
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5405

Coworking Wednesday

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kharkiv, Ukraine
Commercial property management company Coworking Wednesday is located in Kharkiv, Ukraine. The small company was established in 2020. Their team specializes in commercial property management, digital strategy, ux/ui design, business consulting, and more.
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5406

DigiMark Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pune, India
Social media marketing agency DigiMark Global was founded in 2017. Headquartered in Pune, India, their small team focuses on social media marketing, conversion optimization, pay per click, sales outsourcing, and more.
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5407

Lab Darshi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gurugram, India
Lab Darshi is a social media marketing company. The small Gurugram, India-based team provides social media marketing, video marketing, web design, graphic design, and more. The company was established in 2023.
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5408

Woods Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Diego, CA
Woods Marketing , a branding company, was founded in 2022. Based in San Diego, California, their small team offers branding, marketing strategy, digital strategy, social media marketing, and more.
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5409

Datazen Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Guwahati, India
Datazen Global, a email marketing company, was launched in 2018. The agency focuses on email marketing, direct marketing, market research, and sales outsourcing and has a small team. The agency is headquartered in Guwahati, India and Bangalore, India.
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5410

Clicks4business

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Wellington, New Zealand
Clicks4business is a SEO services firm in Wellington, New Zealand. Established in 2021, the small team focuses on search engine optimization, web design, pay per click, and sales outsourcing.

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5411

Athee Tech Biz zone Pvt Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Chennai, India
Athee Tech Biz zone Pvt Ltd. Is a business consulting company. They are headquartered in Chennai, India and have a small team. Their services include business consulting, sales outsourcing, digital strategy, email marketing, and more.
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5412

Pekaabo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tampa, FL
Social media marketing company Pekaabo is located in Tampa, Florida. They specialize in social media marketing, content marketing, search engine optimization, marketing strategy, and more and were founded in 2021.

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5413

Sales Scalability

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Penticton, Canada
Business consulting company Sprouting Shoots is located in Penticton, Canada and Gurugram, India. Launched in 2021, the small team offers business consulting, corporate training, sales outsourcing, marketing strategy, and more.
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5414

RealCloud Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- West End, Australia
RealCloud Solutions is a business consulting company located in West End, Australia. The small company was founded in 2018. Their team offers business consulting, back office outsourcing, corporate training, and sales outsourcing.

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5415

Flyerdigi

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Surat, India
Flyerdigi is a small Surat, India-based digital strategy company. They specialize in digital strategy, social media marketing, email marketing, search engine optimization, and more and were founded in 2019.
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5416

Let's B Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Marlboro, NJ
Let's B Media, a marketing strategy company, was established in 2018. The firm specializes in marketing strategy, digital strategy, social media marketing, content marketing, and more and has a small team.
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5417

GMD INFOTECH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Srinagar, India
GMD INFOTECH is a small digital strategy company. They specialize in digital strategy, social media marketing, search engine optimization, pay per click, and more and were established in 2022. The company is headquartered in Srinagar, India.
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5418

NYDSTech BPO Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Myers, FL
NYDSTech BPO Solutions is a fulfillment company founded in 2020. The small Fort Myers, Florida-based team provides fulfillment, social media marketing, search engine optimization, graphic design, and more.
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5419

Framework SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bacolod, Philippines
Framework SEO, a web development company, was established in 2023. Their small team is located in Bacolod, Philippines and Cebu City, Philippines. Their services include web development, social media marketing, content marketing, search engine optimization, and more.
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5420

Adyfie

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Delhi, India
Adyfie is a social media marketing agency launched in 2020. The company offers social media marketing, content marketing, search engine optimization, pay per click, and more and has a small team. The company is in Delhi, India.
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5421

Cheryl Jefferson & Associates, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fulton, MD
Cheryl Jefferson & Associates, LLC is an accounting company. Established in 2003, the team focuses on accounting, financial consulting, call center services, and back office outsourcing. Their small company is Fulton, Maryland-based.
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5422

Digics Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Ghaziabad, India
Digics Private Limited, a marketing strategy company, was founded in 2020. Their small team is based in Ghaziabad, India. Their services include marketing strategy, social media marketing, email marketing, search engine optimization, and more.
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5423

Clarity Accounting & Business Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
Clarity Accounting & Business Consulting is an accounting company. Launched in 2021, the small agency is located in Ottawa, Canada. Their services include accounting, business consulting, financial consulting, call center services, and more.
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5424

Clickhouse Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Egkomi, Cyprus
Clickhouse Media is a small branding agency located in Egkomi, Cyprus. They specialize in branding, sms marketing, social media marketing, email marketing, and more and were launched in 2014.
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5425

Barge Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Columbus, OH
Barge Marketing is a Columbus, Ohio-based branding company. The small team focuses on branding, marketing strategy, social media marketing, email marketing, and more. The agency was established in 2020.
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5426

Focused Engagement

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Salt Lake City, UT
Focused Engagement is a SEO agency located in Salt Lake City, Utah. The small team specializes in search engine optimization, web design, video marketing, branding, and more and was established in 2018.
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5427

MD Internet Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Social media marketing company MD Internet Marketing is located in Houston, Texas. Founded in 2013, the small team specializes in social media marketing, pay per click, corporate training & coaching, search engine optimization, and more.
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5428

SFL E-Commerce

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
Based in Fort Worth, Texas, SFL E-Commerce is a social media marketing firm. They provide social media marketing, content marketing, email marketing, affiliate marketing, and more and were founded in 2022.
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5429

Genie Rocket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Keller, TX
Small digital strategy company Genie Rocket, is located in Keller, Texas. They focus on digital strategy, CRM consulting and SI, corporate training & coaching, email marketing, and more and were founded in 2021.
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5430

Mired Web Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Mired Web Services is a website development firm located in Dallas, Texas. Launched in 2022, the small team offers web development, market research, social media marketing, email marketing, and more.
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