What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- Hugo
  (20 Reviews) 5.0
  - Timeliness
    5.0
  - Service Excellence
    5.0
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5431

The Agency Guide

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Philadelphia, PA
Branding company The Agency Guide is located in Philadelphia, Pennsylvania. The small firm was launched in 2014. Their services include branding, public relations, social media marketing, content marketing, and more.
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5432

Trezine Studios LLP

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rajkot, India
SEO services firm Trezine Studios LLP was established in 2021. The firm offers search engine optimization, graphic design, logo, web development, and more and has a small team. The firm is in Rajkot, India.
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Featured providers
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5433

Get More Clients

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Pay per click company Get More Clients was launched in 2023. Their small team is located in Sheridan, Wyoming. Their services include pay per click, social media marketing, content marketing, conversion optimization, and more.
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5434

ITneer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buford, GA
ITneer is a Buford, Georgia-based custom software development company. The small company was established in 1990. Their services include custom software development, social media marketing, web development, search engine optimization, and more.
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5435

Eastlancers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sargodha, Pakistan
Eastlancers is a Sargodha, Pakistan-based marketing strategy company. They focus on marketing strategy, social media marketing, email marketing, pay per click, and more and were established in 2018.
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5436

RakDog

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Rīga, Latvia
RakDog is a Rīga, Latvia-based PR company. The small agency was founded in 2023. Their team provides public relations, marketing strategy, event marketing, content marketing, and more.
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5437

Koonden

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lyon, France
Koonden, a marketing strategy company, was established in 2021. Their small team is in Lyon, France. The firm focuses on marketing strategy, digital strategy, content marketing, direct marketing, and more.
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5438

Growth Hub Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New Delhi, India
Established in 2018, Growth Hub Media is a branding agency. In New Delhi, India, their small team offers branding, social media marketing, content marketing, email marketing, and more.
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5439

FreshLeads Technologies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Brunswick Township, NJ
Headquartered in South Brunswick Township, New Jersey, FreshLeads Technologies LLC is a marketing strategy company. Established in 2022, the small team offers marketing strategy, social media marketing, content marketing, email marketing, and more.
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5440

Search Goblin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mumbai, India
Search Goblin is a small digital strategy company. Launched in 2024, the team offers digital strategy, conversion optimization, marketing strategy, content marketing, and more. The company is located in Mumbai, India.
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5441

Setfive Consulting, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cambridge, MA
Data analytics company Setfive Consulting, LLC was established in 2008. The small team offers BI & big data consulting & SI, cloud consulting & SI, custom software development, CRM consulting and SI, and more. The company is headquartered in Cambridge, Massachusetts.
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5442

Personable Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Personable Media is a web design agency. Founded in 2013, the firm is headquartered in Denver, Colorado. The small team focuses on web design, web development, branding, social media marketing, and more.
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5443

Napisani.pl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Poznan, Poland
Napisani.pl is a SEO services firm. They specialize in search engine optimization, content writing services, social media marketing, content marketing, and more and were established in 2023. The company is based in Poznan, Poland.
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5444

Taking Charge Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Indianapolis, IN
Social media marketing firm Taking Charge Inc is located in Indianapolis, Indiana. They offer social media marketing, email marketing, search engine optimization, graphic design, and more and were launched in 2001.
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5445

Guided Marketing Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Portland, ME
Guided Marketing Services is a small branding firm. Founded in 2021, the agency is located in Portland, Maine. Their team specializes in branding, market research, social media marketing, content marketing, and more.
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5446

DIGIMarketeer360

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cheyenne, WY
DIGIMarketeer360, a SEO company, was established in 2023. They are headquartered in Cheyenne, Wyoming and have a small team. DIGIMarketeer360 focuses on search engine optimization, web development, social media marketing, pay per click, and more.
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5447

The Writer's Ink

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Roseville, MN
The Writer's Ink is a branding firm located in Roseville, Minnesota. The small agency was established in 1997. Their services include branding, content marketing, marketing strategy, search engine optimization, and more.
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5448

DO&Be Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vancouver, WA
DO&Be Agency is a Vancouver, Washington-based SEO agency. The agency specializes in search engine optimization, pay per click, content writing services, email marketing, and more and is small.The agency was founded in 2021.
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5449

Torin Recommends

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bozeman, MT
Torin Recommends is a public relations company launched in 2020. In Bozeman, Montana, their small team offers public relations, social media marketing, search engine optimization, branding, and more.
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5450

Be Media Savvy, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Powell, TN
Be Media Savvy, Inc., a branding agency, is headquartered in Powell, Tennessee. Launched in 2014, the small team offers branding, marketing strategy, social media marketing, content marketing, and more.
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5451

Digi Edge SEO Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Mumbai, India
Launched in 2024, Digi Edge SEO Technologies is a social media marketing firm. Headquartered in Mumbai, India, their small team offers social media marketing, search engine optimization, product design, graphic design, and more.
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5452

Digital Era Hub

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Willowbrook, IL
Digital Era Hub is a small Willowbrook, Illinois-based branding company. They offer branding, digital strategy, social media marketing, business consulting, and more and were launched in 2022.
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5453

BarryLooney.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Located in Omaha, Nebraska, BarryLooney.com is a social media marketing company. The small team focuses on social media marketing, email marketing, search engine optimization, web design, and more and was launched in 1999.
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5454

Magic Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Las Vegas, NV
Magic Marketing Agency, a small advertising company, is based in Las Vegas, Nevada. Launched in 2016, the team provides advertising, web design, video production, web development, and more.
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5455

Artemis Marketing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Phoenix, AZ
Launched in 2023, Artemis Marketing Solutions is a marketing strategy company. The small team provides marketing strategy, social media marketing, search engine optimization, pay per click, and more. The agency is located in Phoenix, Arizona.
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5456

Lex Marketing Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Saugus, MA
Lex Marketing Agency is a web design agency. Located in Saugus, Massachusetts, their small team specializes in web design, web development, graphic design, print design, and more. The company was established in 2022.
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5457

100Signals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Warszawa, Poland
100Signals, a market research company, was launched in 2023. Their small team is in Warszawa, Poland. The agency provides market research, marketing strategy, sales outsourcing, demand generation marketing, and more.
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5458

360 Media Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Edmonton, Canada
SEO company 360 Media Consulting is located in Edmonton, Canada. The company specializes in search engine optimization, social media marketing, email marketing, and pay per click and is small.The company was launched in 2019.
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5459

Digital It Pro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rowmari, Bangladesh
Headquartered in Rowmari, Bangladesh and Rowmari, Bangladesh, Digital It Pro is a web design agency. The small agency was launched in 2022. Their services include web design.
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5460

Matayo Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Matayo Solutions is a cybersecurity company. They are based in Houston, Texas and Hamilton, Canada and have a small team. The firm specializes in cybersecurity, web design, ux/ui design, BI & big data consulting & SI, and more.
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