What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5341

EurosHub

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rawalpindi, Pakistan
Founded in 2024, EurosHub is an user experience company. Headquartered in Rawalpindi, Pakistan, the team provides UX/UI Design and Graphic Design.
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5342

Sabertooth Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nairobi, Kenya
Sabertooth Marketing is a Content Marketing company established in 2020. The company focuses on Content Marketing and Search Engine Optimization.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5343

Digi Append

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Digi Append is a public relations firm launched in 2024. The team focuses on Public Relations and Search Engine Optimization.
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5344

Drimble Data

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
Drimble Data is a branding agency. Launched in 2010, the firm specializes in Branding and Public Relations.
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5345

Abound Beyond

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sunny Isles Beach, FL
Abound Beyond is a small branding agency. Established in 2023, the team offers Branding and Event Marketing.
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5346

Fort Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Founded in 2024, Fort Global is a call center company. The agency provides Call Center Services and Customer Service Outsourcing, and is small.
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5347

Soliton Solutions Pvt Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Marketing Strategy company Soliton Solutions Pvt Ltd was launched in 2020. The team focuses on Marketing Strategy and Digital Strategy and is headquartered in Toronto, Canada.
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5348

Shameel Nasir - Freelance Web Designer Dubai

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Shameel Nasir - Freelance Web Designer Dubai is a Conversion Optimization company founded in 2014. The company focuses on Conversion Optimization and Search Engine Optimization.
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5349

Xen-One Pipe-Growth-Catalyst

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Palermo, Italy
Xen-One Pipe-Growth-Catalyst is a Palermo, Italy-based branding firm. The team offers Branding and Social Media Marketing.
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5350

Alam Hossain

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Alam Hossain is a data analytics company. The Savar, Bangladesh-based company was launched in 2024. Their team offers BI & big data consulting & SI and Web Development.
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5351

RateHonk

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Surrey, Canada
RateHonk is a SEO services firm established in 2024. The company provides Search Engine Optimization and Pay Per Click, and is small.
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5352

Hetoli

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Hetoli is a small Marketing Strategy company in Aschaffenburg, Germany. The team focuses on Marketing Strategy and Email Marketing.
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5353

Effortless Digital Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, England
Effortless Digital Services is a social media marketing agency. Located in London, England, the firm was launched in 2018. Their team specializes in Social Media Marketing and Content Marketing.
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5354

Kimyon Team

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Launched in 2024, Kimyon Team, a small Advertising company, is headquartered in Rīga, Latvia. Their team offers Advertising and Direct Marketing.
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5355

Enrichverx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Enrichverx is a Market Research company in San Francisco, California and Lahore, Pakistan. Founded in 2024, the team focuses on Market Research and CRM consulting and SI.
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5356

Mediafocus Advertising Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gdańsk, Poland
Graphic design company Mediafocus Advertising Agency was established in 1996. The team specializes in Graphic Design and Sales Outsourcing.
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5357

Sales Spawn

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Buenos Aires, Argentina
Sales Spawn, an Advertising company, was launched in 2022. They offers Advertising and Public Relations.
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5358

Clientomic LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sacramento, CA
Clientomic LLC is an Advertising company. The Sacramento, California-based agency was launched in 2024. Their team provides Advertising and Social Media Marketing.
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5359

Bravo Company Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lithia, FL
Established in 2024, Bravo Company Digital is a social media marketing company. The agency offers Social Media Marketing and Search Engine Optimization.
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5360

Beyond Creative

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sunrise, FL
Social media marketing agency Beyond Creative is in Sunrise, Florida. Their services include Social Media Marketing and Email Marketing.
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5361

308 Target Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Matlacha Isles-Matlacha Shores, FL
308 Target Marketing is a social media marketing company established in 2024. The team provides Social Media Marketing and UX/UI Design and is in Matlacha Isles-Matlacha Shores, Florida.
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5362

Progen Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vasai-Virar, India
Progen Consulting, a branding company, was founded in 2017. The firm provides Branding and Direct Marketing, and is small.
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5363

fbEvolve

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ikeja, Nigeria
Established in 2024, fbEvolve is a branding firm. The agency provides Branding and Search Engine Optimization, and is small.
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5364

Aristo Law

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Jackson, MS
Based in Jackson, Mississippi, Aristo Law is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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5365

Infinix

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Established in 2023, Infinix is a small Rajsamand, India-based Email Marketing company. Their team specializes in Email Marketing and Conversion Optimization.
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5366

Keemsy Consulting Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Keemsy Consulting Limited is a social media marketing company founded in 2024. Located in Nairobi, Kenya, the team offers Social Media Marketing and Email Marketing.
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5367

Variance Assistant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Indore, India
In Indore, India and Indore, India, Variance Assistant is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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5368

Funnel Forge

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New Pekin, IN
Founded in 2024, Funnel Forge is a PR firm. The agency offers Public Relations and Social Media Marketing.
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5369

Yin Executive Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vancouver, Canada
Yin Executive Services, a Back Office Outsourcing company, was launched in 2020. The small team provides Back Office Outsourcing and Event Management.
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5370

Smash Loud, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Smash Loud, LLC is a small media planning & buying agency headquartered in Denver, Colorado. Their services include Media Planning & Buying and Email Marketing.
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