What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- Hugo
  (20 Reviews) 5.0
  - Timeliness
    5.0
  - Service Excellence
    5.0
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5371

Adyfie

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Delhi, India
Adyfie is a social media marketing agency launched in 2020. The company offers social media marketing, content marketing, search engine optimization, pay per click, and more and has a small team. The company is in Delhi, India.
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5372

Cheryl Jefferson & Associates, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fulton, MD
Cheryl Jefferson & Associates, LLC is an accounting company. Established in 2003, the team focuses on accounting, financial consulting, call center services, and back office outsourcing. Their small company is Fulton, Maryland-based.
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Featured providers
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5373

Digics Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Ghaziabad, India
Digics Private Limited, a marketing strategy company, was founded in 2020. Their small team is based in Ghaziabad, India. Their services include marketing strategy, social media marketing, email marketing, search engine optimization, and more.
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5374

Clarity Accounting & Business Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
Clarity Accounting & Business Consulting is an accounting company. Launched in 2021, the small agency is located in Ottawa, Canada. Their services include accounting, business consulting, financial consulting, call center services, and more.
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5375

Clickhouse Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Egkomi, Cyprus
Clickhouse Media is a small branding agency located in Egkomi, Cyprus. They specialize in branding, sms marketing, social media marketing, email marketing, and more and were launched in 2014.
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5376

Barge Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Columbus, OH
Barge Marketing is a Columbus, Ohio-based branding company. The small team focuses on branding, marketing strategy, social media marketing, email marketing, and more. The agency was established in 2020.
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5377

Focused Engagement

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Salt Lake City, UT
Focused Engagement is a SEO agency located in Salt Lake City, Utah. The small team specializes in search engine optimization, web design, video marketing, branding, and more and was established in 2018.
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5378

MD Internet Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Social media marketing company MD Internet Marketing is located in Houston, Texas. Founded in 2013, the small team specializes in social media marketing, pay per click, corporate training & coaching, search engine optimization, and more.
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5379

SFL E-Commerce

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
Based in Fort Worth, Texas, SFL E-Commerce is a social media marketing firm. They provide social media marketing, content marketing, email marketing, affiliate marketing, and more and were founded in 2022.
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5380

Genie Rocket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Keller, TX
Small digital strategy company Genie Rocket, is located in Keller, Texas. They focus on digital strategy, CRM consulting and SI, corporate training & coaching, email marketing, and more and were founded in 2021.
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5381

Mired Web Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Mired Web Services is a website development firm located in Dallas, Texas. Launched in 2022, the small team offers web development, market research, social media marketing, email marketing, and more.
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5382

Billow Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Springville, UT
Billow Media is an email marketing company. Established in 2020, the team provides email marketing, sms marketing, social media marketing, conversion optimization, and more. Their small firm is headquartered in.
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5383

Tuple

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lehi, UT
Tuple, a SEO agency, is based in Lehi, Utah. The small firm was launched in 2017. Their team specializes in search engine optimization, web design, sms marketing, branding, and more.
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5384

Adfluent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
PPC agency Adfluent was established in 2010. The small Toronto, Canada-based team focuses on pay per click, social media marketing, search engine optimization, and sales outsourcing.
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5385

Equity Sports Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Armonk, NY
Equity Sports Partners is a small sports marketing company. In Armonk, New York, the company was founded in 2013. Their team specializes in sports marketing, branding, content marketing, advertising, and more.
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5386

Hochberg Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Hochberg Sports Marketing is a small sports marketing company launched in 2019. Their services include sports marketing, branding, public relations, marketing strategy, and more. The company is located in New York, New York.

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5387

Echo Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Berkeley, CA
Sports marketing company Echo Sports Marketing is located in Berkeley, California. The small firm was established in 2006. Their team focuses on sports marketing, direct marketing, market research, marketing strategy, and more.
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5388

Gravitate Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Diego, CA
Gravitate Sports Marketing, a sports marketing company, was established in 2010. The agency specializes in sports marketing, branding, marketing strategy, business consulting, and more and has a small team.
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5389

Exceptional Ad Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rajkot, India
Established in 2020, Exceptional Ad Agency is a digital strategy company. The small team specializes in digital strategy, social media marketing, search engine optimization, pay per click, and more. The company is in Rajkot, India.
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5390

McGill Buckley | A Branding Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
McGill Buckley | A Branding Company is a small branding agency. Founded in 1996, the team offers branding, logo, marketing strategy, social media marketing, and more. The company is based in Ottawa, Canada.
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5391

BWdB

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Minneapolis, MN
BWDB, a branding agency, is headquartered in. Launched in 2020, the small team specializes in branding, market research, ERP consulting and SI, web development, and more.
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5392

Cidax Integrated

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Nairobi, Kenya
Established in 2020, Cidax Integrated is a digital strategy company. Their small team is in Nairobi, Kenya and specializes in digital strategy, web design, IT strategy consulting, cloud consulting & SI, and more.
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5393

Digital Transformation Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Fort Lauderdale, FL
Digital Transformation Management is a small social media marketing agency. The Fort Lauderdale, Florida-based firm was founded in 2018. Their team specializes in social media marketing, search engine optimization, web development, e-commerce development, and more.
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5394

KTM Digital Marketing Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dubai, United Arab Emirates
KTM Digital Marketing Agency, a digital strategy company, is based in Dubai, United Arab Emirates. The small agency was founded in 2024. Their team focuses on digital strategy, social media marketing, content marketing, search engine optimization, and more.
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5395

Saba Group Now

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Detroit, MI
Saba Group Now is a business consulting company. The small Detroit, Michigan-based company was founded in 2017. Their services include business consulting, staffing, recruiting, recruitment process outsourcing, and more.
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5396

Quality Consultation Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Honolulu, HI
Quality Consultation Service is a small SEO company. Launched in 2020, the team provides search engine optimization, web design, business consulting, marketing strategy, and more. The agency is in Honolulu, Hawaii.
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5397

The Search Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kanpur, India
The Search Studios is a small digital strategy company. Launched in 2022, the team offers digital strategy, search engine optimization, advertising, branding, and more. The firm is located in Kanpur, India.
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5398

Employy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Mableton, GA
Employy is a back office outsourcing company. In Mableton, Georgia, their small team focuses on back office outsourcing, customer service outsourcing, social media marketing, finance & accounting outsourcing (FAO), and more. The agency was founded in 2023.
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5399

Docius Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Frederick, MD
Docius Consulting is a business consulting company. They are in Frederick, Maryland and have a small team. Their services include business consulting, marketing strategy, corporate training & coaching, commercial financing, and more.
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5400

Boundless Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Westerville, OH
Boundless Marketing is a small marketing strategy company headquartered in Westerville, Ohio. They provide marketing strategy, digital strategy, social media marketing, content marketing, and more and were founded in 2023.
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