What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5371

Maine Video Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Portland, ME
Maine Video Marketing is a small video production company founded in 2017. Their services include video production and sales outsourcing. The firm is based in Portland, Maine.
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5372

Russell Bedford CR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San José, Costa Rica
Russell Bedford CR is an accounting company. They focus on accounting, call center services, and finance & accounting outsourcing (FAO) and were launched in 2005. Their small team is San José, Costa Rica-based.

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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5373

eViet Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ha Noi, Vietnam
EViet Global, a social media marketing company, is located in Ha Noi, Vietnam. Founded in 2019, the small team specializes in social media marketing, search engine optimization, pay per click, digital strategy, and more.
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5374

TrustVera

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Beograd, Serbia
TrustVera, a market research company, was founded in 2022. They are based in Beograd, Serbia and have a small team. TrustVera offers market research, marketing strategy, digital strategy, social media marketing, and more.
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5375

Sqoop+ Infotech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Trichy, India
Sqoop+ Infotech, a customer service outsourcing company, was founded in 2019. The firm specializes in customer service outsourcing, call center services, and back office outsourcing and has a small team. The firm is headquartered in Trichy, India.
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5376

Eclipzdigital.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Sarasota, FL
Founded in 2017, Eclipzdigital. Is a small social media marketing firm in Sarasota, Florida. Their services include social media marketing, video production, advertising, branding, and more.
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5377

KSC Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sarasota, FL
Headquartered in Sarasota, Florida, KSC Inc. Is a small public relations agency. They offer public relations, social media marketing, graphic design, video production, and more and were founded in 1998.

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5378

Martin Gawlak Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sarasota, FL
Social media marketing agency Martin Gawlak Company was established in 2018. The small Sarasota, Florida-based team provides social media marketing, search engine optimization, pay per click, web development, and more.

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5379

Sales Dynamics

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Bangalore, India
In Bangalore, India and Bengaluru, India, Sales Dynamics is a marketing strategy company. The small team offers marketing strategy, business consulting, digital strategy, corporate training, and more. The company was founded in 2021.
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5380

Grow Virtual

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Miami, FL
Located in Miami, Florida, Grow Virtual is a back office outsourcing company. The small agency was established in 2016. Their services include back office outsourcing, social media marketing, graphic design, sales outsourcing, and more.
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5381

Rattan Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oklahoma City, OK
Rattan Consulting is an Oklahoma City, Oklahoma-based IT strategy consulting company. Established in 1998, the small team focuses on IT strategy consulting, cloud consulting & SI, IT managed services, IT staff augmentation, and more.

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5382

EThrive Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Undisclosed
Advertising company EThrive Marketing is located in. They offer advertising, market research, social media marketing, content marketing, and more and were established in 2018.
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5383

AUUX, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Glendale, CA
In Glendale, California, AUUX, Inc. Is a small social media marketing agency. Their services include social media marketing, content marketing, email marketing, search engine optimization, and more.
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5384

DiNaam Technology Solutions India Private Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Pune, India
DiNaam Technology Solutions India Private Limited is a document digitization & management company established in 2022. The agency specializes in document digitization & management, call center services, back office outsourcing, IT managed services, and more and has a small team.
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5385

Telehealth Doctor

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Wallsend, Australia
Telehealth Doctor is a PR firm founded in 2002. The agency provides public relations, business consulting, and call center services and has a small team. The agency is in Wallsend, Australia.
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5386

SinghIT Services Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Peterborough, Canada
SinghIT Services Inc. Is a IT managed services company. Their small team is headquartered in Peterborough, Canada and Brampton, Canada and specializes in IT managed services. The agency was established in 2022.
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5387

Wesley Capital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Guelph, Canada
Recruiting company Wesley Capital was launched in 2009. The small Guelph, Canada-based team focuses on recruiting, marketing strategy, business consulting, corporate training, and more.
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5388

AGS Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Akron, OH
Customer service outsourcing company AGS Solutions LLC was founded in 2013. Their small team is in Akron, Ohio. Their services include customer service outsourcing, call center services, other IT consulting and SI, business consulting, and more.
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5389

In Your Hand Media™, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Wexford, PA
Founded in 2017, In Your Hand Media™, Inc. Is a small advertising company. Their team provides advertising, market research, social media marketing, content marketing, and more. The firm is in Wexford, Pennsylvania.
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5390

E Circle Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Manchester, CT
E Circle Marketing is a Manchester, Connecticut-based advertising company. The small team specializes in advertising, social media marketing, content marketing, email marketing, and more. The agency was established in 2003.
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5391

BITUBI Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kraków, Poland
BITUBI Marketing Agency is a small Kraków, Poland-based public relations company. The team specializes in public relations, social media marketing, email marketing, web design, and more.
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5392

Peaks Advertising

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Yucaipa, CA
Peaks Advertising is a social media marketing company. Their small team is in Yucaipa, California and offers social media marketing, web design, advertising, digital strategy, and more. The company was founded in 2016.
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5393

Duco Media & Technology Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
Founded in 2011, Duco Media & Technology Solutions is a advertising company. They are headquartered in Ottawa, Canada and have a small team. Their services include advertising, media planning & buying, search engine optimization, pay per click, and more.
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5394

Tanjil Digital studio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bhola, Bangladesh
Launched in 2020, Tanjil Digital studio is a email marketing company. The agency offers email marketing, search engine optimization, direct marketing, marketing strategy, and more and has a small team.
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5395

Thinkruptive

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Miramar, FL
Thinkruptive, a small digital strategy company, is in Miramar, Florida. They focus on digital strategy, pay per click, BI & big data consulting & SI, CRM consulting and SI, and more and were founded in 2021.

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5396

SolveGIG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dehradun, India
SolveGIG is a digital strategy company located in Dehradun, India. The small team provides digital strategy, search engine optimization, business consulting, and sales outsourcing. The company was launched in 2022.
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5397

MHT Digital

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- London, United Kingdom
MHT Digital is a small advertising company. The London, United Kingdom-based agency was established in 2022. Their services include advertising, pay per click, sales outsourcing, marketing strategy, and more.
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5398

Online Situation Academy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brooklyn, NY
Social media marketing agency Online Situation Academy is in Brooklyn, New York. The small firm was established in 2021. Their services include social media marketing, blockchain marketing, branding, email marketing, and more.
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5399

Digital Republic

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Poole, United Kingdom
Digital Republic is a small marketing strategy company. In Poole, United Kingdom, the firm was founded in 2005. Their team focuses on marketing strategy, digital strategy, social media marketing, search engine optimization, and more.

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5400

Webzive

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Kolkata, India
Established in 2022, Webzive is a web design agency. Their small team is located in Kolkata, India. Their team provides web design, pay per click, logo, call center services, and more.
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