What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5311

Idea Tanks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Dhaka, Bangladesh
Idea Tanks is a CRM consulting and SI company headquartered in Dhaka, Bangladesh. The small firm was launched in 2023. Their services include CRM consulting and SI, email marketing, call center services, and IT managed services.
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5312

Sharon Infotech

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Nagpur, India
IT managed services company Sharon Infotech was established in 2013. Headquartered in Nagpur, India, their small team specializes in IT managed services, search engine optimization, web design, logo, and more.
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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5313

Novabyte media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Mjølkeråen, Norway
Novabyte media is a social media marketing company established in 2023. Their small team is based in Mjølkeråen, Norway. Their services include social media marketing, conversion optimization, other digital marketing, IT strategy consulting, and more.
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5314

Brand Babylon
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Las Vegas, NV
Brand Babylon is a branding firm. Their small team is based in Las Vegas, Nevada. The company offers branding, public relations, digital strategy, social media marketing, and more. The company was founded in 2020.
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5315

ClarityPeak
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 2 - 9 employees
- Chennai, India
Launched in 2024, ClarityPeak is a SEO company. The firm offers search engine optimization, digital strategy, social media marketing, email marketing, and more and has a small team.
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5316

The startupleads
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Plant City, FL
The startupleads is a small social media marketing firm. Established in 2021, the team offers social media marketing, search engine optimization, web design, content marketing, and more. The agency is in Plant City, Florida.
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5317

ARMOUR Digital Marketing Agency
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Tel Aviv-Yafo, Israel
ARMOUR Digital Marketing Agency, a branding firm, was launched in 2021. Their small team is based in Tel Aviv-Yafo, Israel. Their services include branding, social media marketing, search engine optimization, pay per click, and more.
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5318

UP Creative, Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Long Beach, CA
Founded in 2012, UP Creative is a full-service technology service outsourcing agency. They are based in Long Beach, Calif., but also have offices in Tunisia, Singapore, Phillippines, India, and American Fork, Utah. UP Creative has more than 200 employees in total. Most of its clients are in the real estate, retail, arts and entertainment, and consumer products and services sectors. Services include voice/call center services, back office services, custom software development, mobile app development, and SEO.

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Clients
- Century 21
Industries
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5319

Found Me Online

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Spring, TX
Small advertising company Found Me Online, is located in Spring, Texas. The team provides advertising, branding, digital strategy, search engine optimization, and more.

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5320

Framework Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Aylesbury, United Kingdom
In Aylesbury, United Kingdom, Framework Digital is a digital strategy company. The agency provides digital strategy, search engine optimization, advertising, custom software development, and more and is small.The agency was launched in 2013.
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5321

FogPusher

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- OKC, OK
In OKC, Oklahoma, FogPusher is a social media marketing agency. They offer social media marketing, web design, advertising, ux/ui design, and more and were launched in 2015.

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5322

Small Business Deacon

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Boston, MA
Small Business Deacon, a digital strategy company, is in Boston, Massachusetts. The small team offers digital strategy, search engine optimization, social media marketing, web design, and more and was established in 2013.

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5323

Gold Promotion

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Boston, MA
Gold Promotion is a PPC company. Their small team is headquartered in Boston, Massachusetts. The firm provides pay per click, search engine optimization, digital strategy, social media marketing, and more.

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5324

MedPOINT Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Los Angeles, CA
Non-voice bpo/back office services company MedPOINT Management is located in Los Angeles, California. The small team offers non-voice bpo/back office services and voice services and was launched in 1987.

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5325

Fridge Productions Limited

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Saltburn-by-the-Sea, United Kingdom
Fridge Productions Limited, a broadcast video company, was established in 1998. They are in Saltburn-by-the-Sea, United Kingdom and have a small team. Fridge Productions Limited provides broadcast video, video production, advertising, and voice services.
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5326

JBDM Limited

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
JBDM Limited is a London, United Kingdom-based social media marketing agency. The small team specializes in social media marketing, video production, advertising, branding, and more. The company was established in 2011.
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5327

Cognito Marketing, LLC

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Minneapolis, MN
Cognito Marketing, LLC is a marketing agency based in Minneapolis. Founded in 2013, Cognito's sole owner aims to help small- to mid-sized companies gain greater exposure by providing web design and marketing strategy as well as a host of other marketing services ranging from SEO to branding.

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Clients
- Demand Chain Systems
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5328

RedTorch

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
RedTorch is a small PR company. They provide public relations, marketing strategy, content marketing, media planning & buying, and more and were launched in 2006. The agency is based in London, United Kingdom.
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5329

NCube Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Milton Keynes, United Kingdom
NCube Digital, a SEO company, is located in Milton Keynes, United Kingdom. The small team specializes in search engine optimization, pay per click, and voice services. The agency was launched in 2017.
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5330

Lam.Agency

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Nashville, TN
SEO agency Lam.Agency was founded in 1991. The small team offers search engine optimization, social media marketing, web design, advertising, and more. The company is located in Nashville, Tennessee.

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5331

Inbound Lead Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Detroit, MI
Web design agency Inbound Lead Solutions is headquartered in Detroit, Michigan. The small team provides web design, content marketing, email marketing, social media marketing, and more and was founded in 2013.

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5332

Perspective Edge

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Jacksonville, FL
SEO services firm Perspective Edge was founded in 2013. They are based in Jacksonville, Florida and have a small team. Perspective Edge specializes in search engine optimization, advertising, social media marketing, web development, and more.

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5333

Changescape Web

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Saint Charles, MO
SEO services firm Changescape Web was founded in 2005. The firm offers search engine optimization, web design, voice services, content marketing, and more and has a small team.

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5334

DLM Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Brisbane, ME
DLM Marketing is a small digital strategy company. Launched in 2008, the firm is headquartered in Brisbane, Maine. Their team provides digital strategy, branding, search engine optimization, web design, and more.

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5335

Partners Plus IT Support

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New Castle, DE
Partners Plus IT Support Philadelphia, an IT managed services company, was launched in 1991. The firm offers IT managed services, cybersecurity, cloud consulting & SI, IT strategy consulting, and more and has a small team. The firm is based in New Castle, Delaware and Philadelphia, Pennsylvania.

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5336

Mesa Mountains Bookkeeping LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mesa, AZ
Mesa Mountains Bookkeeping LLC is an accounting company founded in 2002. Their small team is located in Mesa, Arizona. Their services include accounting, voice services, and finance & accounting outsourcing (FAO).
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5337

Ascendant Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Singapore, Singapore
Cybersecurity company Ascendant Technologies was established in 2004. Their small team is based in Singapore, Singapore and provides cybersecurity, IT managed services, IT strategy consulting, and voice services.
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5338

iNovuus Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Singapura, Singapore
Headquartered in Singapura, Singapore, iNovuus Technologies is a cybersecurity company. They offer cybersecurity, IT managed services, IT strategy consulting, and voice services and were established in 2000.
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5339

ICTech Virtual Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Iligan City, Philippines
ICTech Virtual Solutions, a SEO company, is located in Iligan City, Philippines. The company focuses on search engine optimization, web development, voice services, graphic design, and more and has a small team.The company was launched in 2014.
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5340

Fresh Flow Direct Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Treforest Industrial Estate, United Kingdom
Fresh Flow Direct Marketing is a branding firm founded in 2012. Their small team is in Treforest Industrial Estate, United Kingdom. Their services include branding, voice services, email marketing, market research, and more.
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