What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
5311

Contactaffix

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Santa Clara, CA
Contactaffix is a Marketing Strategy company. Launched in 2017, the company specializes in Marketing Strategy and Market Research.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
5312

Cozy Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tampa, FL
Cozy Agency is an Advertising company. They provide Advertising and Marketing Strategy and were launched in 2024.
Read More

View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
5313

Digital Marketing Strategist in Wayanad - ajilsha

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
Digital Marketing Strategist in Wayanad - ajilsha is a Market Research company launched in 2024. The agency offers Market Research and Social Media Marketing.
Read More

View Profile Visit Site
5314

PPC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Feltham, England
Launched in 2024, PPC is a small Feltham, England-based Advertising company. Their team specializes in Advertising and Search Engine Optimization.
Read More

View Profile Visit Site
5315

Eternal NYC, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bronx, NY
Eternal NYC, Inc. Is a small Bronx, New York-based Content Marketing company. The team specializes in Content Marketing and Email Marketing.
Read More

View Profile Visit Site
5316

Be Up Outsourcing

(0 Reviews)

Not yet reviewed.
- $100,000+
- 2 - 9 employees
- San Francisco, CA
Be Up Outsourcing is a San Francisco, California-based Advertising company. Founded in 2021, the team provides Advertising and Search Engine Optimization.
Read More

View Profile Visit Site
5317

NextLevel Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
NextLevel Leads is a small social media marketing company based in Mandeville, Louisiana. The team focuses on Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
5318

Alpyne Strategy, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Murfreesboro, TN
Alpyne Strategy, LLC is a small SEO services firm established in 2019. Their team specializes in Search Engine Optimization and Social Media Marketing.
Read More

View Profile Visit Site
5319

The Blacksand Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Davidson, NC
The Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
Read More
Industries
View Profile Visit Site
5320

The Metasol

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Established in 2020, The Metasol is a SEO agency. The company specializes in Search Engine Optimization and CRM consulting and SI, and is small.
Read More

View Profile Visit Site
5321

Mixture Web

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Baxter, MN
Launched in 2007, Mixture Web is a SEO company. Located in Baxter, Minnesota, the team offers Search Engine Optimization and Web Design.
Read More

View Profile Visit Site
5322

Love Social Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, England
Love Social Media is a social media marketing agency. The team specializes in Social Media Marketing and Video Production and is located in London, England.
Read More

View Profile Visit Site
5323

Mr Mukhwas

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ludhiana, India
Direct Marketing company Mr Mukhwas was founded in 2021. The team specializes in Direct Marketing and Sales Outsourcing.
Read More

View Profile Visit Site
5324

Lead Credit Solution Media

(0 Reviews)

Not yet reviewed.
- $50,000+
- 2 - 9 employees
- Costa Mesa, CA
Lead Credit Solution Media is a small branding company. They provide Branding and Event Marketing and were launched in 2021.
Read More

View Profile Visit Site
5325

Good Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Bundall, Australia
Good Agency is a branding company. Founded in 2023, the team focuses on Branding and Web Design. The company is in Bundall, Australia.
Read More

View Profile Visit Site
5326

Wexpert

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Labrador, Australia
Wexpert, a small branding firm, is located in Labrador, Australia. The team specializes in Branding and Search Engine Optimization.
Read More
Industries
View Profile Visit Site
5327

Leads Near You Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Phoenix, AZ
Founded in 2019, Leads Near You Marketing is a web design company. The small team offers Web Design and E-Commerce Development.
Read More
Industries
View Profile Visit Site
5328

Tarun Lead Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Tarun Lead Agency is a branding firm. They were founded in 2024, and their services include Branding and Social Media Marketing.
Read More

View Profile Visit Site
5329

Digital Instyle

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dee Why, Australia
Digital Instyle is a branding firm. Their small team is based in Dee Why, Australia. Their services include Branding and Social Media Marketing.
Read More
Industries
View Profile Visit Site
5330

TECH IN ACTION

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Frankfurt am Main, Germany
TECH IN ACTION is a small artificial intelligence firm launched in 2024. Their team specializes in Artificial Intelligence and Sales Outsourcing.
Read More
Industries
View Profile Visit Site
5331

Integreat Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Atlanta, GA
Integreat Marketing is a branding firm. Based in Atlanta, Georgia, the team specializes in Branding and Digital Strategy.
Read More

View Profile Visit Site
5332

TR Media Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Southlake, TX
TR Media Group, a SEO services firm, was established in 2022. The team offers Search Engine Optimization and Corporate Photography.
Read More

View Profile Visit Site
5333

NexGen Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
NexGen Outsourcing is an IT managed services company launched in 2024. The firm focuses on IT managed services and Web Development.
Read More

View Profile Visit Site
5334

Collective Citizen

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Los Angeles, CA
Collective Citizen is a Back Office Outsourcing company. The Los Angeles, California-based company offers Back Office Outsourcing and Business Consulting.
Read More
Industries
View Profile Visit Site
5335

Plugwork

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tarlac City, Philippines
Plugwork is a Cybersecurity company. Headquartered in Tarlac City, Philippines and Wilmington, Delaware, the firm was established in 2019. Their services include Cybersecurity and IT managed services.
Read More
Industries
View Profile Visit Site
5336

Elevate2Growth Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Vaughan, Canada
Elevate2Growth Marketing is a Digital Strategy company. They offer Digital Strategy and Social Media Marketing and were launched in 2022. The company is in Vaughan, Canada.
Read More

View Profile Visit Site
5337

Rank Missile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Spring, TX
Rank Missile is a Conversion Optimization company launched in 2021. The team focuses on Conversion Optimization and Search Engine Optimization.
Read More

View Profile Visit Site
5338

Biz Launch Ai

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Undisclosed
Biz Launch Ai is a social media marketing agency. The team offers Social Media Marketing and Pay Per Click and is in.
Read More

View Profile Visit Site
5339

freelance digital marketing strategist in kannur-sidharth

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Freelance digital marketing strategist in kannur-sidharth is a small social media marketing company. They focus on Social Media Marketing and Search Engine Optimization and were founded in 2024.
Read More

View Profile Visit Site
5340

digital marketing specialist in calicut -theadhnan

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Mukkam, India
Digital marketing specialist in calicut -theadhnan is a Digital Strategy company founded in 2024. Their services include Digital Strategy and Search Engine Optimization.
Read More

View Profile Visit Site