What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5491

HFA Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Headquartered in Los Angeles, California, HFA Digital is a social media marketing company. The team provides Social Media Marketing and Marketing Strategy.
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5492

Webultra Solution Europe

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Vilnius, Lithuania
Webultra Solution Europe is a web development company. They are located in Vilnius, Lithuania. Their team focuses on Web Development and Mobile App Development.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5493

Infovaly

(0 Reviews)

Not yet reviewed.
- $75,000+
- 2 - 9 employees
Infovaly is an IT managed services company. They are in Toronto, Canada and Dhaka, Bangladesh, and their services include IT managed services and Web Development.
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5494

Perfect Panda

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Perfect Panda is a social media marketing company. The agency is located in North Dumdum, India. Their services include Social Media Marketing and Pay Per Click.
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5495

Staying Power Marketing LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Staying Power Marketing LLC, a branding company, was established in 2021. Located in Fairhope, Alabama, the team provides Branding and Digital Strategy.
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5496

Dynamodigitalhub

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Dynamodigitalhub is a social media marketing company. Located in Nashik, India and Nashik, India, the agency specializes in Social Media Marketing and Content Marketing.
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5497

DAVISEEK FOR WEB-DESIGN

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Social media marketing firm DAVISEEK FOR WEB-DESIGN is in Dubai, United Arab Emirates. Their services include Social Media Marketing and Email Marketing.
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5498

Ontario Product Designs

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
Ontario Product Designs is a Product Design company. Launched in 2019, the firm is based in Ottawa, Canada. Their services include Product Design and Business Consulting.
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Industries
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5499

Callwave

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Torino, Italy
Callwave is a Customer Service Outsourcing company. The small Torino, Italy-based team specializes in Customer Service Outsourcing and Market Research. The company was established in 2003.
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5500

TPS Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ciudad de México, Mexico
Located in Ciudad de México, Mexico, TPS Contact Center is a Customer Service Outsourcing company. Founded in 1999, the team specializes in Customer Service Outsourcing and Marketing Strategy.
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5501

SamOFis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Jakarta Pusat, Indonesia
SamOFis is a small Jakarta Pusat, Indonesia-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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5502

Professional Translations

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- london, England
Professional Translations, a small Translation company, is based in london, England. Their services include Translation and Transcription.
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5503

Front Desk Helpers Co

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Old Bridge, NJ
Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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5504

MKT Communications

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Calgary, Canada
MKT Communications is a mobile app development firm launched in 2015. Their services include Mobile App Development and Call Center Services.
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5505

Pat's Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Pat's Marketing is a Mobile & App Marketing company. They are in Toronto, Canada and have small team of experts. Their services include Mobile & App Marketing and Call Center Services.
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5506

Neueseo

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Neueseo is a SEO agency. Their team is located in Toronto, Canada. The company focuses on Search Engine Optimization and Call Center Services.
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5507

SEO Business Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Launched in 2011, SEO Business Solutions is a Mobile & App Marketing company. The small team specializes in Mobile & App Marketing and Call Center Services.
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5508

Blueprintim

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Established in 2012, Blueprintim is a Mobile & App Marketing company. Based in Toronto, Canada, the team focuses on Mobile & App Marketing and Call Center Services.
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5509

Vaughan SEO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Vaughan SEO is a SEO services firm in Toronto, Canada. Established in 2009, the team offers Search Engine Optimization and Call Center Services.
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5510

WillBeCoded

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
WillBeCoded is a SEO services firm. Established in 2013, the firm focuses on Search Engine Optimization and Call Center Services.
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5511

Revved Business

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- San Antonio, TX
Launched in 2010, Revved Business is a Mobile & App Marketing company. In San Antonio, Texas, the team offers Mobile & App Marketing and Call Center Services.
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5512

MonsterWeb

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- New Braunfels, TX
MonsterWeb is a Mobile & App Marketing company. They provide Mobile & App Marketing and Call Center Services and were founded in 1999. The company is in New Braunfels, Texas.
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5513

Viper Web Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- San Antonio, TX
Viper Web Solutions, a Mobile & App Marketing company, was founded in 2008. Headquartered in San Antonio, Texas, the team specializes in Mobile & App Marketing and Call Center Services.
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Clients
- Alamo City Engineering Services
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5514

Hispano Research

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huntington Park, CA
Small Market Research company Hispano Research, is located in Huntington Park, California. Their services include Market Research and Call Center Services.
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5515

Mills Marketing & TeleServices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Launched in 2000, Mills Marketing & TeleServices is a Direct Marketing company. The team specializes in Direct Marketing and CRM consulting and SI.
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5516

Sierra Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Launched in 2017, Sierra Company is a Corporate Training & Coaching company. The team offers Corporate Training & Coaching and Translation and is based in Omaha, Nebraska.
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5517

Sugar Beet

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- London, England
Sugar Beet is a Business Consulting company. The small London, England-based team offers Business Consulting and Call Center Services. The firm was founded in 2015.
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5518

ProfitAbility Virtual Assistance

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rockhampton, Australia
ProfitAbility Virtual Assistance is an Accounting company. The small Rockhampton, Australia-based team focuses on Accounting and Back Office Outsourcing. The agency was launched in 2015.
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5519

Portland Computerworks

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tigard, OR
Established in 2011, Portland Computerworks is a small IT managed services company. Their services include IT managed services and Call Center Services.
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5520

Amamedis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Leipzig, Germany
Located in Leipzig, Germany, Amamedis is a Digital Strategy company. Their services include Digital Strategy and Marketing Strategy.
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