Top 100 Inbound Call Centers in Canada
March 2023Looking for a top inbound call center in Canada?
Inbound call centers can make all the difference to your business.
To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best Canada Inbound Call Center Companies
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1
- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Clients
- Sofina Foods Inc.
Industries
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SureCall worked closely with two development teams on two different occasions to develop an order management software and provided accompanying training and call reception services for a Canadian pizza chain.
“If you are looking to make a transition and you need help, this is the company you want to rely on.”
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2
- Undisclosed
- 250 - 999 employees
- Toronto, Canada
LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry.
Clients
- The Law Office of Robert David Malove
- Hammerschmidt
- Stickradt
- & Associates
Industries
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LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.
"They are receptive to changes and are always looking to improve."
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3
- $1,000+
- 250 - 999 employees
- Calgary, Canada
Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.
Industries
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Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.
"Their actions mainly lead to our company's improvement, and that makes us pleased with their work."
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4
- $1,000+
- 50 - 249 employees
- St. John's, Canada
Telelink is a voice services and BPO company headquartered in St. John's, Canada. Founded in 1965, their team of over 50 serves small and midmarket businesses in industries such as real estate, utilities, and more.
Clients
- Weatherford
- Worley
- Stantec
- Nabors
Industries
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Telelink provides call center services for a mechanical contracting company. They receive calls after hours and over the weekend for urgent plumbing, heating, and cooling issues in commercial buildings.
"Their process is digital and requires minimal effort on our part."
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5
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
Industries
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Veta Virtual provides ongoing staffing for a boutique law firm. Their responsibilities include handling scheduling, calendar management, and inbound phone calls.
"The management, Andy F. and Jessica H. have solved all the issues I have had in a moment's notice."
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6
- $10,000+
- 250 - 999 employees
- Dorval, Canada
CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
Industries
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CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in.
“Compared to other vendors in the marketplace, they were by far the best.”
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7
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.
Industries
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24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.
"I’ve been quite happy with their services from the get-go."
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8
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.
Industries
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The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls.
"They’re always happy to go above and beyond."
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9
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries.
Clients
- DirecTV
- Nissan
- KPMG
- Hilton
Industries
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A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.
"It's money-saving." – VP of IT, Government Organization
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10
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.Industries
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A salon owner hired Koala Customer Care for customer service outsourcing. The team from Koala Customer Care takes phone calls, schedules appointments, returns phone calls, and works to fill in cancellations.
“We’re really happy with everything they’re doing and feel lucky to have found them.”
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11
- $1,000+
- 2 - 9 employees
- Toronto, Canada
Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.
Clients
- Onlinekarma
- Toronto-HVAC
- Onlinekarma.club
- SundayBoost.com
Industries
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Lead Generation Media was hired by an SME customer service provider to handle their lead generation efforts. The goal of the project is to expand the client's clientele.
"They perform an outstanding job when it comes to communication or scheduling meetings and managing our expectations."
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12
- $1,000+
- 10 - 49 employees
- Vancouver, Canada
Omnie Integrated Services Inc., a non-voice bpo/back office services company, was established in 2020. The company specializes in non-voice bpo/back office services and voice services and has a small team.
Industries
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Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.
"They work with you as if they are a partner or an extension of the company."
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13
- $1,000+
- 10 - 49 employees
- Calgary, Canada
Founded in 2012, The Virtual Gurus is a non-voice bpo/back office services company. Their small team is in Calgary , Canada and specializes in non-voice bpo/back office services, voice services, IT managed services, and web development.
Industries
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Virtual Gurus was challenged with providing administrative services for a web agency. They included things during scheduling, research, communication, and more.
"I think they need to improve their hiring processes."
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14
- $10,000+
- 50 - 249 employees
- Richmond, Canada
ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.
Industries
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QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.
"Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."
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15
- Undisclosed
- 10 - 49 employees
- Drayton Valley, Canada
Intercon Messaging is a telephone answering service. Their midsize team is based in Drayton Valley, Canada. Their services include call center services and customer service outsourcing. The firm was established in 1996.Visit Site -
16
- $1,000+
- 250 - 999 employees
- Vaughan, Canada
Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.
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17
- $1,000+
- 10,000+ employees
- Winnipeg, Canada
24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services.
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18
- $10,000+
- 1,000 - 9,999 employees
- Newmarket, Canada
Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services.
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- Canada's Best Managed Companies
- Green Apple Award Winner
Industries
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19
- $1,000+
- 250 - 999 employees
- Winnipeg, Canada
Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.
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20
- $1,000+
- 1,000 - 9,999 employees
- Charlottetown, Canada
Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
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21
- $1,000+
- 50 - 249 employees
- Vaughan, Canada
3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.Visit SiteIndustries
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22
- Undisclosed
- 1,000 - 9,999 employees
- Markham, Canada
Callnovo is a Markham, Canada-based call center company. Founded in 2004, the large team specializes in call center services, customer service outsourcing, and sales outsourcing.Visit Site -
23
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.Visit SiteIndustries
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24
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.Visit SiteIndustries
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25
- $10,000+
- 50 - 249 employees
- Kingston, Canada
Alliance Answer, a call center company, was founded in 1948. The firm provides voice services and has a midsize team.Visit SiteIndustries
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26
- $50,000+
- 250 - 999 employees
- Edmonton, Canada
Based in Edmonton, Canada, Global Empire Corporation is a non-voice bpo/back office services and call center. They focus on non-voice bpo/back office services and voice services and were launched in 2010.Visit SiteIndustries
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27
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.Visit SiteIndustries
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28
- $1,000+
- 10 - 49 employees
- Bedford, Canada
SmileDog , a telephone answering service, was established in 2006. Their small team is based in Bedford, Canada. The company specializes in voice services.Visit SiteIndustries
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29
- $1,000+
- 250 - 999 employees
- Vancouver, Canada
Phone answering service Agents Republic Inc. Is headquartered in Vancouver, Canada; Budapest, Hungary and Toronto, Canada. The midsize firm was launched in 2018. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and market research.Visit Site -
30
- Undisclosed
- 10 - 49 employees
- Toronto, Canada
Answer North America is a call center company. They are headquartered in Toronto, Canada and have a small team. Their services include voice services.Visit SiteIndustries
