Looking for a top inbound call center in Canada?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Canada Inbound Call Center Companies

  • 1
    Undisclosed
    250 - 999 Employees
    Toronto Canada

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Clients
    UCLA
    Verizon
    Bank of America
    Industries
    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

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  • 2
    $1,000+
    10 - 49 Employees
    Toronto Canada
    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 3
    Undisclosed
    50 - 249 Employees
    New Westminster Canada

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries
    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

  • 4
    $1,000+
    50 - 249 Employees
    Calgary Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients
    Sofina Foods Inc.
    Industries
    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

  • 5
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 6
    $5,000+
    2 - 9 Employees
    Winnipeg Canada

    AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

    Clients
    C2 Custom Furnishings INC
    Calvert Fitness
    Industries
    Notable Project

    AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

    “They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

  • 7
    $5,000+
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 8
    $1,000+
    10 - 49 Employees
    Calgary Canada

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 9
    $5,000+
    1,000 - 9,999 Employees
    Montreal Canada

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 11
    $10,000+
    250 - 999 Employees
    Dorval Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Clients
    Microsoft
    3M
    Bell
    Industries
    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

  • 12
    $1,000+
    50 - 249 Employees
    Toronto Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients
    DirecTV
    Nissan
    KPMG
    Hilton
    Industries
    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

  • 13
    Undisclosed
    250 - 999 Employees
    Nanaimo Canada

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Clients
    Digiperform
    Bisnode Central Europe
    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

  • 14
    $10,000+
    10 - 49 Employees
    Toronto Canada

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries
    Notable Project

    Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

    "They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

  • 15
    $1,000+
    2 - 9 Employees
    Toronto Canada

    Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.

    Clients
    Online Karma
    Sunday Boost
    Toronto-HVAC
    Industries
    Notable Project

    Lead Generation Media helped a digital marketing firm with establishing their SEO and PPC strategy and generating more sales. Their efforts produced a 50% increase in revenue. Their pricing was fair and their smooth communication was complimented.

    "I will certainly engage with this company again for our future needs." – Digital Marketing Executive, Digital Marketing Firm

  • 16
    $1,000+
    10 - 49 Employees
    Hamilton Canada
    Broadcast video company MJM Media was launched in 1982. They are headquartered in Hamilton, Canada and have a small team. Their services include broadcast video, voice services, and video production.
    Industries
  • 17
    $1,000+
    250 - 999 Employees
    Vaughan Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries
  • 18
    $1,000+
    10,000+ Employees
    Winnipeg Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries
  • 19
    $1,000+
    1,000 - 9,999 Employees
    Laval Canada
    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.
    Industries
  • 20
    $1,000+
    250 - 999 Employees
    Montreal Canada

    Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services. 

    Industries
  • 21
    Bill Gosling Outsourcing Logo

    Bill Gosling Outsourcing

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    $10,000+
    1,000 - 9,999 Employees
    Newmarket Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients
    Canada's Best Managed Companies
    Green Apple Award Winner
    Industries
  • 22
    $1,000+
    1,000 - 9,999 Employees
    Montréal Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries
  • 23
    $1,000+
    1,000 - 9,999 Employees
    Toronto Canada
    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.
    Industries
  • 24
    $1,000+
    250 - 999 Employees
    Winnipeg Canada
    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.
  • 25
    $1,000+
    250 - 999 Employees
    Alberton Canada
    IO Solutions is a phone answering service headquartered in Alberton, Canada and Montreal, Canada. The company focuses on voice services and has a midsize team.The company was established in 2007.
    Industries
  • 26
    Advantage Communications Logo

    Advantage Communications

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    $1,000+
    1,000 - 9,999 Employees
    Charlottetown Canada
    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
    Industries
  • 27
    $1,000+
    250 - 999 Employees
    Toronto Canada
    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.
    Industries
  • 28
    $1,000+
    10 - 49 Employees
    Bedford Canada
    SmileDog , a telephone answering service, was established in 2006. Their small team is based in Bedford, Canada. The company specializes in voice services.
    Industries
  • 29
    $1,000+
    250 - 999 Employees
    Toronto Canada
    AnswerPlus is a phone answering service. They offer voice services, non-voice bpo/back office services, and IT managed services and were launched in 1961. Their midsize team is Toronto, Canada-based.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT