Looking for a top inbound call center in Canada?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Canada Inbound Call Center Companies

  • 1
    $5,000+
    50 - 249 Employees
    Oakville Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 34 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients
    Fullscreen
    Jedox
    Clickworker
    Quaenet
    Industries
    Notable Project

    A Freight Digital Platform hired Martal Group to grow its North American client base. They assisted with campaigns targeting 3 different customer segments owning research / prospecting, messaging (email, call scripts), and outreach (email, calls) to schedule meetings before handing off to in-house sales team. The client landed some new logos and is nurturing others, he noted that compared to the client's other provider, Martal Group performed exceptionally. 

    "Their quickness at learning our product and industry as well as their ability to pivot impressed us." – Business Development Manager, Freight Digital Platform

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  • 2
    $10,000+
    250 - 999 Employees
    Dorval Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries
    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

  • 3
    Undisclosed
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 4
    $1,000+
    10 - 49 Employees
    Toronto Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 5
    $1,000+
    50 - 249 Employees
    Calgary Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients
    Sofina Foods Inc.
    Industries
    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

  • 6
    $1,000+
    10 - 49 Employees
    Calgary Canada

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 7
    $5,000+
    10,000+ Employees
    Montreal Canada

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients
    Meesho
    Gravy Analytics
    Craftjack
    Home Advisor
    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 9
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 10
    $1,000+
    50 - 249 Employees
    Toronto Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients
    DirecTV
    Nissan
    KPMG
    Hilton
    Industries
    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

  • 11
    $10,000+
    50 - 249 Employees
    Richmond Canada

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries
    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

  • 12
    $25,000+
    10 - 49 Employees
    Toronto Canada

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries
    Notable Project

    Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

    "They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

  • 13
    $1,000+
    2 - 9 Employees
    Toronto Canada

    Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.

    Clients
    Onlinekarma
    Toronto-HVAC
    Onlinekarma.club
    SundayBoost.com
    Industries
    Notable Project

    Lead Generation Media helped a digital marketing firm with establishing their SEO and PPC strategy and generating more sales. Their efforts produced a 50% increase in revenue. Their pricing was fair and their smooth communication was complimented.

    "I will certainly engage with this company again for our future needs." – Digital Marketing Executive, Digital Marketing Firm

  • 14
    $1,000+
    10 - 49 Employees
    Hamilton Canada

    Broadcast video company MJM Media was launched in 1982. They are headquartered in Hamilton, Canada and have a small team. Their services include broadcast video, voice services, and video production.

    Industries
  • 15
    $1,000+
    1,000 - 9,999 Employees
    Vancouver Canada

    TransPerfect is a translation company launched in 1992. Their large team is based in New York, New York; , Spain and , United Kingdom and specializes in translation, HR services, and voice services.

    Industries
  • 16
    $1,000+
    1,000 - 9,999 Employees
    Laval Canada

    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.

    Industries
  • 17
    Bill Gosling Outsourcing Logo

    Bill Gosling Outsourcing

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    $10,000+
    1,000 - 9,999 Employees
    Newmarket Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients
    Canada's Best Managed Companies
    Green Apple Award Winner
    Industries
  • 18
    $1,000+
    50 - 249 Employees
    Toronto Canada

    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries
  • 19
    $1,000+
    250 - 999 Employees
    Vaughan Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries
  • 20
    $1,000+
    1,000 - 9,999 Employees
    Montréal Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries
  • 21
    $1,000+
    1,000 - 9,999 Employees
    Toronto Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries
  • 22
    $1,000+
    250 - 999 Employees
    Toronto Canada

    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries
  • 23
    $1,000+
    250 - 999 Employees
    Montréal Canada

    In Montréal, Canada and Toronto, Canada, VOXDATA is a midsize call center company. They specialize in voice services and non-voice bpo/back office services and were founded in 1995.

    Industries
  • 24
    $1,000+
    250 - 999 Employees
    Winnipeg Canada

    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.

  • 25
    $1,000+
    10,000+ Employees
    Winnipeg Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries
  • 26
    $1,000+
    250 - 999 Employees
    Toronto Canada

    OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.

    Industries
  • 27
    $1,000+
    250 - 999 Employees
    Alberton Canada

    IO Solutions is a phone answering service headquartered in Alberton, Canada and Montreal, Canada. The company focuses on voice services and has a midsize team.The company was established in 2007.

    Industries
  • 28
    Advantage Communications Logo

    Advantage Communications

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    $1,000+
    1,000 - 9,999 Employees
    Charlottetown Canada

    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.

    Industries
  • 29
    $1,000+
    10 - 49 Employees
    Bedford Canada

    SmileDog , a telephone answering service, was established in 2006. Their small team is based in Bedford, Canada. The company specializes in voice services.

    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT