What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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2941

dyope

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Thessaloniki, Greece
Dýope, a telephone answering service, was established in 2022. The firm specializes in call center services, customer service outsourcing, and back office outsourcing and has a small team.
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Clients
- Zenit-X
Industries
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2942

Phoenix Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Phoenix Solutions, a commercial financing, funding, & investment company, is located in Dhaka, Bangladesh. The small team focuses on commercial financing, funding, & investment, digital strategy, social media marketing, and search engine optimization and was established in 2016.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2943

Votacall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boston, MA
Votacall is a cloud consulting & SI company. Located in Boston, Massachusetts, their small team offers cloud consulting & SI, non-voice bpo/back office services, and voice services. The agency was launched in 2005.
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2944

MSI Management and Consulting Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tucson, AZ
Business consulting company MSI Management and Consulting Inc. Was founded in 2018. They are located in Tucson, Arizona; San Pedro Sula, Honduras and Panama City, Panama and have a small team. Their services include business consulting, call center services, customer service outsourcing, sales outsourcing, and more.

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2945

Thạch cao Gia Phong

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hồ Chí Minh, Vietnam
Thạch cao Gia Phong is a direct marketing company founded in 2015. The small Hồ Chí Minh, Vietnam-based team provides direct marketing and sales outsourcing.
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2946

Aloo

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Córdoba, Argentina
Aloo is a small call center company. In Córdoba, Argentina, the company was founded in 2010. Their services include call center services, customer service outsourcing, and social media marketing.
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2947

cxrep.online

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- delaware, DE
Cxrep.online, a telephone answering service, is in delaware, Delaware. They focus on call center services, customer service outsourcing, cybersecurity, IT staff augmentation, and more and were established in 2022.
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2948

VertexInfocom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
VertexInfocom is a CRM consulting and SI company. Their small team is in Mumbai, India. The agency specializes in CRM consulting and SI, non-voice bpo/back office services, IT managed services, and voice services.
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2949

BlueMarketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bogotá, Colombia
Based in Bogotá, Colombia, BlueMarketing is an answering service company. The small agency was launched in 2003. Their team offers voice services and digital strategy.
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2950

PacketLogix

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Warren, RI
PacketLogix is an IT managed services company. Established in 2003, the agency is in Warren, Rhode Island. The small team provides IT managed services, cybersecurity, call center services, IT strategy consulting, and more.
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Clients
- Undisclosed Clients
Industries
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2951

AnswerPhone

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Albany, NY
AnswerPhone is a phone answering service. They are in Albany, New York; Dunkirk, New York; Greensboro, North Carolina and Marietta, Georgia and have a midsize team. Their services include voice services and non-voice bpo/back office services. The agency was founded in 1967.
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2952

Axiem Corp.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Mandaluyong, Philippines
Axiem Corp. Is an answering service company. Launched in 2013, the company is based in Mandaluyong City, Philippines. The midsize team provides voice services, non-voice bpo/back office services, and finance & accounting outsourcing (FAO).
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2953

Call Center Dynamic Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wrocław, Poland
Call Center Dynamic Sales is a non-voice bpo/back office services and telephone answering service. The midsize team is headquartered in Wrocław, Poland. Their services include non-voice bpo/back office services and voice services.

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2954

ONE the srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Torino, Italy
ONE the srl, a non-voice bpo/back office services and answering service, was established in 2011. Their midsize team is in Torino, Italy. Their services include non-voice bpo/back office services and voice services.

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2955

Smart-Connect Outsourcing solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Tijuana, Mexico
Smart-Connect Outsourcing solutions is a Tijuana, Mexico-based non-voice bpo/back office services and call center service. The midsize firm was founded in 2016. Their services include non-voice bpo/back office services and voice services.

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2956

Digitech Outsourcing solution

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Rehoboth Beach, DE
Based in Dallas, Texas, Digitech Outsourcing solution is a midsize non-voice bpo/back office services company. They focus on non-voice bpo/back office services, public relations, and voice services and were established in 2010.
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2957

Virtual Latinos

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Diego, CA
Virtual Latinos, a customer service outsourcing company, was launched in 2018. Their midsize team is based in San Diego, California. The firm offers customer service outsourcing, sales outsourcing, back office outsourcing, social media marketing, and more.
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2958

Touchbase

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Touchbase is a e-commerce development company. They are in Dubai, United Arab Emirates and have a small team. Their services include e-commerce development, customer service outsourcing, custom software development, business consulting, and more.
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2959

PROSOLUTIONS BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ajax, Canada
PROSOLUTIONS BPO is a. The agency was launched in 2014. The small team provides.
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2960

Vault Outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- North Sydney, Australia
In North Sydney, Australia; Makati, Philippines and Cebu City, Philippines, Vault Outsourcing is a back office outsourcing company. The agency focuses on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and is midsize.The agency was launched in 2015.
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2961

CAPITALTEK

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ottawa, Canada
CAPITALTEK, an IT managed services company, was established in 2008. The small Ottawa, Canada-based team offers IT managed services, cybersecurity, voice services, and IT strategy consulting.
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2962

MAI

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Elgin, IL
MAI is a call center service. They are located in Elgin, Illinois and have a midsize team. Their services include voice services, HR services, and non-voice bpo/back office services. The company was established in 1981.
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2963

SSR TECHVISION

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Amory, MS
SSR TECHVISION is a midsize Amory, Mississippi-based non-voice bpo/back office services company. They offer non-voice bpo/back office services, voice services, e-commerce development, and IT managed services and were founded in 2015.

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2964

IT CORP Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- KARACHI, Pakistan
IT CORP Inc is an email marketing company launched in 2022. They are in KARACHI, Pakistan and have a small team. Their services include email marketing, search engine optimization, graphic design, IT strategy consulting, and more.
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2965

EURO-TEL S.p.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Torino, Italy
EURO-TEL S.p.A. Is a midsize answering service company. They provide voice services and non-voice bpo/back office services and were founded in 2011.

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2966

Time Assistant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Glasgow, United Kingdom
Time Assistant is a non-voice bpo/back office services and call center service founded in 2010. The small team offers non-voice bpo/back office services and voice services. The agency is headquartered in Glasgow, United Kingdom.
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2967

NoMissedCallsUSA.com

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New York, NY
NoMissedCallsUSA.com is a call center service. They are headquartered in New York, New York and have a small team. Their services include voice services.

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2968

Select Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New York, NY
Located in New York, New York, Select Answering Service is an answering service company. The small agency was launched in 2012. Their team provides voice services.

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2969

Data Bubble Consultancy Ltd

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Wetherby, United Kingdom
Data Bubble Consultancy Ltd is a small Wetherby, United Kingdom-based phone answering service and email marketing company. Established in 2009, the team focuses on voice services and email marketing.
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2970

Badass P.A. PDX

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Portland, OR
Located in Portland, Oregon, Badass P.A. PDX is a small non-voice bpo/back office services and call center service. The team specializes in non-voice bpo/back office services and voice services.

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