What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2851

Dietrick & Co.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Undisclosed
Based in , Dietrick & Co. Is a small. They provide and were established in 2022.
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2852

Online VA Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Ann Arbor, MI
Online VA Team, an answering service, was established in 2014. The agency focuses on voice services and non-voice bpo/back office services and has a midsize team.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2853

Yugorithm

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Manila, Philippines
Launched in 2021, Yugorithm is a telephone answering service. The firm provides call center services, back office outsourcing, and social media marketing and has a small team.
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2854

Alltel Australia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wheelers Hill, Australia
Alltel is a telephone answering service founded in 2007. The company focuses on call center services and customer service outsourcing and has a small team.
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2855

ESP SAFETY PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gurugram, India
ESP SAFETY PRIVATE LIMITED is a contract manufacturing company in Gurugram, India. The agency focuses on contract manufacturing, customer service outsourcing, and sales outsourcing and has a small team.The agency was established in 1973.
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2856

White Light Digital Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Sheridan, WY
White Light Digital Marketing is a Sheridan, Wyoming-based social media marketing firm. The midsize team specializes in social media marketing, search engine optimization, pay per click, and sales outsourcing and was founded in 2016.
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2857

Data Entry India

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ahmedabad, India
Data Entry India is a small Ahmedabad, India-based non-voice bpo/back office services company. Founded in 1992, the team focuses on non-voice bpo/back office services and voice services.
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2858

Elite Design Studio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Jeddah, Saudi Arabia
Based in Jeddah, Saudi Arabia; Riyadh, Saudi Arabia and الخبر, Saudi Arabia, Elite Design Studio is a video production agency. The small team specializes in video production, voice services, and corporate photography and was launched in 2006.
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Industries
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2859

Xtendo Group | BPO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Montevideo, Uruguay
Xtendo Group | BPO is a non-voice bpo/back office services company. The midsize Montevideo, Uruguay-based firm was founded in 2002. Their team focuses on non-voice bpo/back office services, cloud consulting & SI, HR services, voice services, and more.
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Industries
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2860

Alpha Global Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Surrey, Canada
Founded in 2018, Alpha Global Team is a back office outsourcing company. Their small team is headquartered in Surrey, Canada and Seattle, Washington. Their team focuses on back office outsourcing, call center services, business consulting, and sales outsourcing.
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Industries
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2861

The Contact Service

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Call center The Contact Service was established in 2014. Based in Beograd, Serbia, their midsize team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and content marketing.
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2862

Colligo srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Collegno, Italy
In Collegno, Italy, Colligo srl is a call center. The midsize firm was launched in 2005. Their services include voice services and non-voice bpo/back office services.

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2863

Speedflow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- London, United Kingdom
Speedflow, an answering service company, was founded in 2004. Their midsize team is based in London, United Kingdom and specializes in voice services, custom software development, e-commerce development, mobile app development, and more.
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2864

Sunyard (Hangzhou) Computer Services Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Hangzhou, China
Sunyard (Hangzhou) Computer Services Co., Ltd. Is a customer service outsourcing company founded in 2008. Their large team is located in Hangzhou, China. Their services include customer service outsourcing, HR services, back office outsourcing, and call center services.
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2865

Vserve Ebusiness Solutions
(13 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
- New York, NY
Vserve Ebusiness Solutions is a non-voice bpo/back office services company. The midsize team is headquartered in New York, New York. Their services include non-voice bpo/back office services, product design, web design, voice services, and more.

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Industries
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2866

CsMena
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Amman, Jordan
Non-voice bpo/back office services and phone answering service CsMena is based in Amman, Jordan. The midsize company was launched in 2018. Their services include non-voice bpo/back office services and voice services.
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2867

Sirius Support
(1 Reviews) 3.5
- Timeliness
  4.5
- Service Excellence
  3.5
- Value
  2.0
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
- Wilmington, DE
Founded in 2019, Sirius Support is a customer service outsourcing company. They are located in Wilmington, Delaware and have a midsize team. The agency offers customer service outsourcing and call center services.

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2868

AICOM Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Woodbridge Township, NJ
AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.

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Clients
- Bank of America
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2869

Aureon

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- West Des Moines, IA
Aureon is a HR agency and telephone answering service. Their midsize team is in West Des Moines, Iowa. Their services include HR services and voice services. The company was founded in 1988.
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2870

Rayvat Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Gandhinagar, India
Rayvat Outsourcing is a non-voice bpo/back office services company. The midsize Gandhinagar, India-based team specializes in non-voice bpo/back office services, voice services, and transcription. The agency was established in 2010.
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2871

Promantra

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Franklin Township, NJ
Promantra is a non-voice bpo/back office services company. Their midsize team is based in Franklin Township, New Jersey and Hyderabad, India. The firm focuses on non-voice bpo/back office services and voice services. The firm was founded in 2003.
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2872

Consero

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Austin, TX
Consero is a non-voice bpo/back office services company headquartered in Austin, Texas; Boston, Massachusetts and Bengaluru, India. The midsize team specializes in non-voice bpo/back office services and voice services and was founded in 2006.

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2873

Gexel Telecom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Montreal, Canada
Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services.

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2874

Innovative Vision

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Innovative Vision, a midsize non-voice bpo/back office services and phone answering service, is headquartered in Toronto, Canada. They focus on non-voice bpo/back office services and voice services and were launched in 2002.
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2875

Allzone Management Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Los Angeles, CA
Non-voice bpo/back office services company Allzone Management Solutions was launched in 2005. The midsize team provides non-voice bpo/back office services and voice services. The firm is based in Los Angeles, California.

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2876

ATALIAN Interactive

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Vitry-sur-Seine, France
ATALIAN Interactive is a phone answering service located in Vitry-sur-Seine, France and Budapest, Hungary. The midsize firm was established in 2008. Their team specializes in voice services, non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO).
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2877

United Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Miskolc, Hungary
Answering service company United Call Centers is in Miskolc, Hungary; Budapest, Hungary and Debrecen, Hungary. Established in 1999, the midsize team focuses on voice services, HR services, non-voice bpo/back office services, custom software development, and more.

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2878

MS Direct AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Meilen, Switzerland
MS Direct AG is a midsize non-voice bpo/back office services company. Launched in 1978, the firm is located in Meilen, Switzerland. Their services include non-voice bpo/back office services, voice services, CRM consulting and SI, e-commerce development, and more.
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2879

iProspex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
IProspex is a phone answering service located in Los Angeles, California. The midsize agency was founded in 2004. Their team provides voice services, email marketing, event marketing & planning, and social media marketing.
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2880

World Connection Callcenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Boise, ID
Based in Boise, Idaho, World Connection Callcenter is a non-voice bpo/back office services and phone answering service. Launched in 2011, the midsize team focuses on non-voice bpo/back office services and voice services.
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