What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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  Industries
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2821

AG Adjustments

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Melville, NY
AG Adjustments is a. They offer and were established in 1972. Their midsize team is based in Melville, New York.

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2822

Verticurl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Singapore
Established in 2006, Verticurl is a. Their large team is in , Singapore. Their team offers.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2823

Virtual Support Business

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Indore, India
Virtual Support Business, a answering service, is in Indore, India. Established in 2016, the midsize team specializes in call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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2824

CCR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
CCR is a Istanbul, Turkey-based business consulting company. The midsize agency was founded in 2011. Their services include business consulting, call center services, back office outsourcing, and document digitization & management.
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2825

Person To Person

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Caracas, Venezuela
Person To Person, a answering service, was launched in 2006. The firm specializes in call center services, back office outsourcing, finance & accounting outsourcing (FAO), document digitization & management, and more and has a midsize team. The firm is headquartered in Caracas, Venezuela.
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2826

Callsultant

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bodrum, Türkiye
Callsultant, a call center service, is based in Bodrum, Turkey. The midsize team focuses on call center services, accounting, and recruiting and was founded in 2019.
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2827

Contact Solution

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Martínez, Argentina
Contact Solution is a midsize Martínez, Argentina-based social media marketing company. The team offers social media marketing, email marketing, call center services, customer service outsourcing, and more.
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2828

Lazos Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Montevideo, Uruguay
Lazos Contact Center is a call center service. They provide call center services, search engine optimization, web development, social media marketing, and more and were launched in 2010. Their midsize team is based in Montevideo, Uruguay; Salto, Uruguay and Madrid, Spain.
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2829

Multiline Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Montevideo, Uruguay
Multiline Contact Center is a midsize market research company. Founded in 2005, the firm is based in Montevideo, Uruguay. Their services include market research, call center services, back office outsourcing, customer service outsourcing, and more.
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2830

bcc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Bcc is a midsize call center. The Istanbul, Türkiye-based firm was launched in 2020. Their services include call center services, CRM consulting and SI, social media marketing, custom software development, and more.
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2831

PractiCall Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
In Istanbul, Turkey, PractiCall Solutions is a telephone answering service. The midsize firm was founded in 2011. Their services include call center services, customer service outsourcing, cloud consulting & SI, back office outsourcing, and more.
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2832

Air Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Exeter, United Kingdom
Air Marketing is a advertising company. Their midsize team is based in Exeter, United Kingdom and offers advertising, digital strategy, call center services, sales outsourcing, and more. The agency was founded in 2015.
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2833

Empiricresourceagency

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Hicksville, NY
Empiricresourceagency, a SEO services firm, is headquartered in Hicksville, New York. The midsize firm was launched in 2023. Their services include search engine optimization, graphic design, call center services, sales outsourcing, and more.
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2834

Gryphon.ai

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Boston, MA
Gryphon.ai, a sales outsourcing company, was launched in 1999. Their midsize team is based in Boston, Massachusetts. Their services include sales outsourcing, corporate training & coaching, customer service outsourcing, Artificial Intelligence, and more.
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2835

Vertex Linq

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Lahore, Pakistan
Headquartered in Lahore, Pakistan, Vertex Linq is an answering service. The midsize team specializes in call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more and was founded in 2021.
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2836

Bellmedex

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Renton, WA
Large customer service outsourcing company Bellmedex, is in Seattle, Washington. They focus on customer service outsourcing, back office outsourcing, and call center services and were founded in 2013.
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2837

Lift Enablement

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Severna Park, MD
Lift Enablement is a Severna Park, Maryland-based sales outsourcing company. The midsize team provides sales outsourcing, content marketing, and other digital marketing. The company was established in 2004.
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2838

SM Technomine, Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Laval, Canada
SM Technomine, Inc is a call center company located in Laval, Canada and Wilmington, Delaware. The midsize team specializes in call center services, sales outsourcing, staffing, recruiting, and more. The agency was launched in 2013.
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2839

My Care International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Fremont, CA
My Care International, an answering service, was founded in 2023. They are headquartered in Fremont, California and have a midsize team. Their services include call center services, back office outsourcing, and social media marketing.
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2840

ID Shop

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Greenwood, SC
Established in 1981, ID Shop is a midsize telephone answering service. Their team offers call center services, manufacturing consulting, and product design. The company is headquartered in Greenwood, South Carolina.
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2841

PixelBuddy Solutions

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Pueblo, CO
PixelBuddy Solutions, a back office outsourcing company, is based in Pueblo, Colorado. The midsize agency was founded in 2024. Their team specializes in back office outsourcing, call center services, customer service outsourcing, and sales outsourcing.
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2842

Allied Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ciudad de Guatemala, Guatemala
Allied Global is a large IT strategy consulting company based in Ciudad de Guatemala, Guatemala. They provide IT strategy consulting, cloud consulting & SI, mobile app development, call center services, and more and were founded in 2006.
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2843

Smartelia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Paris, France
Based in Paris, France and Bruxelles, Belgium, Smartelia is an answering service company. Launched in 2012, the midsize team focuses on call center services, back office outsourcing, content writing services, and recruitment process outsourcing.
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2844

Edenred Pay USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Bonita Springs, FL
Located in Bonita Springs, Florida and Secaucus, New Jersey, Edenred Pay USA is a CRM consulting and SI company. The agency focuses on CRM consulting and SI, back office outsourcing, sales outsourcing, robotics process automation, and more and is large.The agency was established in 2023.
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2845

LETS OUTSOURCE SMC PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Rawalpindi, Pakistan
LETS OUTSOURCE SMC PRIVATE LIMITED, a back office outsourcing company, was established in 2019. The midsize Rawalpindi, Pakistan-based team provides back office outsourcing, customer service outsourcing, and call center services.
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Clients
- Royal Cars
Industries
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2846

Zrima
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Gorakhpur, India
Zrima Edutech Pvt Ltd is a technology-based business solutions company based in Gorakhpur, India, with an office in Kushinagar, India. The company, founded in 2018, has more than 250 employees and provides, among others, social media marketing, voice, and non-voice BPO/back office services to small and midmarket companies and institutions in the financial services, manufacturing, health care & medical, real estate, and retail industries.

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Clients
- Ziva Industries
Industries
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2847

Infomedia

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Vilnius, Lithuania
Infomedia, a midsize customer service outsourcing company, is based in Vilnius, Lithuania. They provide customer service outsourcing, sales outsourcing, back office outsourcing, hr outsourcing, and more and were founded in 1993.
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2848

121 BPO
(1 Reviews) 0.5
- Timeliness
  0.5
- Service Excellence
  0.5
- Value
  0.5
- Would Recommend
  0.5
- Undisclosed
- 10 - 49 employees
- Cape Town, South Africa
Founded in 1994, 121 BPO is a back office outsourcing and customer service outsourcing company. They are in Cape Town, South Africa and have a small team. Their services include back office outsourcing and customer service outsourcing.

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2849

3iSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
Launched in 2003, 3iSolutions is a call center and back office outsourcing company. Based in Cape Town, South Africa, their small team specializes in call center services and back office outsourcing.

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2850

WorldWide BPO & Call Centres

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kingston, Jamaica
WorldWide BPO & Call Centres is a phone answering service. They are headquartered in Kingston, Jamaica and have a small team. Their team offers call center services, customer service outsourcing, sales outsourcing, and back office outsourcing.
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