What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2881

Aureon

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- West Des Moines, IA
Aureon is a HR agency and telephone answering service. Their midsize team is in West Des Moines, Iowa. Their services include HR services and voice services. The company was founded in 1988.
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2882

Rayvat Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Gandhinagar, India
Rayvat Outsourcing is a non-voice bpo/back office services company. The midsize Gandhinagar, India-based team specializes in non-voice bpo/back office services, voice services, and transcription. The agency was established in 2010.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2883

Promantra

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Franklin Township, NJ
Promantra is a non-voice bpo/back office services company. Their midsize team is based in Franklin Township, New Jersey and Hyderabad, India. The firm focuses on non-voice bpo/back office services and voice services. The firm was founded in 2003.
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2884

Consero

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Austin, TX
Consero is a non-voice bpo/back office services company headquartered in Austin, Texas; Boston, Massachusetts and Bengaluru, India. The midsize team specializes in non-voice bpo/back office services and voice services and was founded in 2006.

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2885

Gexel Telecom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Montreal, Canada
Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services.

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2886

Innovative Vision

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Innovative Vision, a midsize non-voice bpo/back office services and phone answering service, is headquartered in Toronto, Canada. They focus on non-voice bpo/back office services and voice services and were launched in 2002.
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2887

Allzone Management Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Los Angeles, CA
Non-voice bpo/back office services company Allzone Management Solutions was launched in 2005. The midsize team provides non-voice bpo/back office services and voice services. The firm is based in Los Angeles, California.

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2888

ATALIAN Interactive

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Vitry-sur-Seine, France
ATALIAN Interactive is a phone answering service located in Vitry-sur-Seine, France and Budapest, Hungary. The midsize firm was established in 2008. Their team specializes in voice services, non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO).
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2889

United Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Miskolc, Hungary
Answering service company United Call Centers is in Miskolc, Hungary; Budapest, Hungary and Debrecen, Hungary. Established in 1999, the midsize team focuses on voice services, HR services, non-voice bpo/back office services, custom software development, and more.

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2890

MS Direct AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Meilen, Switzerland
MS Direct AG is a midsize non-voice bpo/back office services company. Launched in 1978, the firm is located in Meilen, Switzerland. Their services include non-voice bpo/back office services, voice services, CRM consulting and SI, e-commerce development, and more.
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2891

iProspex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
IProspex is a phone answering service located in Los Angeles, California. The midsize agency was founded in 2004. Their team provides voice services, email marketing, event marketing & planning, and social media marketing.
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2892

World Connection Callcenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Boise, ID
Based in Boise, Idaho, World Connection Callcenter is a non-voice bpo/back office services and phone answering service. Launched in 2011, the midsize team focuses on non-voice bpo/back office services and voice services.
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2893

MarketOne International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Waltham, MA
MarketOne International is a midsize marketing strategy company. Launched in 1998, the team focuses on marketing strategy, voice services, and conversion optimization. The company is based in Waltham, Massachusetts; Toronto, Canada; St. Michael, Barbados and London, United Kingdom.
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2894

ETB Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Istanbul, Türkiye
ETB Group is an Istanbul, Turkey-based non-voice bpo/back office services and call center company. They provide non-voice bpo/back office services and voice services and were launched in 2003.
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2895

iBasis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lexington, MA
Based in Lexington, Massachusetts, iBasis is a phone answering service and IoT development company. The midsize team focuses on voice services and IoT development. The company was launched in 1996.
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2896

InTouch Medical Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Las Vegas, NV
Advertising company InTouch Marketing is based in Las Vegas, Nevada. The midsize company was established in 2015. Their services include advertising, voice services, business consulting, and public relations.
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2897

CenterField

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
CenterField is a midsize Los Angeles, California-based call center. The team specializes in voice services, e-commerce development, marketing strategy, and direct marketing.
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2898

3S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Katowice, Poland
3S is a Katowice, Poland-based cloud consulting & SI company. They offer cloud consulting & SI, voice services, cybersecurity, IT managed services, and more and were founded in 2002.

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2899

Lexvia Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- New York, NY
Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.
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2900

Computer Lab Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Bhubaneswar, India
Computer Lab Pvt Ltd, a non-voice bpo/back office services company, is located in Bhubaneswar, India and Cuttack, India. The midsize agency was established in 2016. Their services include non-voice bpo/back office services, voice services, IT managed services, IT strategy consulting, and more.
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2901

HKT Teleservices (Shanghai) Co.Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Shanghai, China
HKT Teleservices (Shanghai) Co.Ltd. Is a midsize telephone answering service. The Shanghai, China-based firm was launched in 2015. Their services include voice services, branding, ux/ui design, non-voice bpo/back office services, and more.
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2902

Ameeratel

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Cebu City, Philippines
Ameeratel is an answering service. They focus on voice services, non-voice bpo/back office services, IT managed services, HR services, and more and were established in 2012. Their midsize team is Cebu City, Philippines-based.
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2903

Appletree Answers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Northbrook, IL
Appletree Answers is a Northbrook, Illinois-based back office outsourcing company. The midsize firm was founded in 1995. Their team offers back office outsourcing, call center services, and customer service outsourcing.
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2904

Transcosmos Information Creative (China) Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Tianjin, China
Transcosmos Information Creative (China) Co., Ltd. Is a midsize web design company. They specialize in web design, IT strategy consulting, call center services, and back office outsourcing and were founded in 1995.
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2905

Qatar Waste Collection Company

(0 Reviews)

Not yet reviewed.
- $250,000+
- 250 - 999 employees
- Doha, Qatar
Qatar Waste Collection Company is a midsize Doha, Qatar-based other marketing company. Established in 2010, the team offers other marketing, commercial property management, warehousing & distribution, and sales outsourcing.

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2906

Revenue Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cleveland, OH
Revenue Group is a Cleveland, Ohio-based [company:type]. The midsize agency was launched in 1993. Their services include [company:service_lines].

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2907

Digiltea

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Madrid, Spain
Based in Madrid, Spain, Digiltea is a midsize human resources agency. Founded in 2020, the team provides HR services, call center services, back office outsourcing, and document digitization & management.

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2908

GDCC (Global Data Collection Company)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Rotterdam, Netherlands
GDCC (Global Data Collection Company) is a market research company headquartered in Rotterdam, Netherlands; Cincinnati, Ohio; London, United Kingdom and Reno, Nevada. The midsize team offers market research, call center services, and back office outsourcing and was established in 1998.

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2909

Kanekt 365

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Laconia, NH
Answering service Kanekt 365 is based in Laconia, New Hampshire. The agency offers call center services, back office outsourcing, customer service outsourcing, and sales outsourcing and is midsize.The agency was launched in 2017.

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2910

Beijing Jiuzhong Tianxia Technology Service Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Beijing, China
Beijing Jiuzhong Tianxia Technology Service Co., Ltd., a customer service outsourcing company, was established in 2013. The firm provides customer service outsourcing, call center services, and back office outsourcing and has a midsize team.

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Clients
- 58.com
Industries
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