What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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2971

Select Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New York, NY
Located in New York, New York, Select Answering Service is an answering service company. The small agency was launched in 2012. Their team provides voice services.

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2972

Data Bubble Consultancy Ltd

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Wetherby, United Kingdom
Data Bubble Consultancy Ltd is a small Wetherby, United Kingdom-based phone answering service and email marketing company. Established in 2009, the team focuses on voice services and email marketing.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2973

Badass P.A. PDX

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Portland, OR
Located in Portland, Oregon, Badass P.A. PDX is a small non-voice bpo/back office services and call center service. The team specializes in non-voice bpo/back office services and voice services.

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2974

Accu-Call

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Wilmington, NC
Headquartered in Wilmington, North Carolina, Accu-Call is a small non-voice bpo/back office services and answering service company. The team offers non-voice bpo/back office services and voice services.
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2975

Data One Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Fort Worth, TX
Data One Solutions is a non-voice bpo/back office services and call center. Founded in 2007, the agency is headquartered in Fort Worth, Texas and Colombo, Sri Lanka. The small team provides non-voice bpo/back office services and voice services.
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2976

BPO Bulgaria

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Plovdiv, Bulgaria
BPO Bulgaria is a non-voice bpo/back office services and answering service company. The small Plovdiv, Bulgaria-based team provides non-voice bpo/back office services and voice services. The company was established in 2014.

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2977

Callhalla

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sofia, Bulgaria
Callhalla is a Sofia, Bulgaria-based answering service company. The small team offers voice services and was established in 2014.
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2978

Point B Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Toowong, Australia
Launched in 2015, Point B Marketing is a small call center company and SEO company. Their services include voice services and search engine optimization. The agency is headquartered in Toowong, Australia.
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2979

Alac Etoile

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Paris, France
Alac Etoile is a non-voice bpo/back office services and phone answering service established in 1981. Located in Paris, France, their small team focuses on non-voice bpo/back office services and voice services.
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2980

Turbino Serviced Offices

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- København, Denmark
Turbino Serviced Offices is a non-voice bpo/back office services and phone answering service. Their small team is in København, Denmark. Their services include non-voice bpo/back office services and voice services.

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2981

Business Center Partners

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Stuttgart, Germany
Business Center Partners is a non-voice bpo/back office services and call center company. Their small team is headquartered in Stuttgart, Germany. Their team provides non-voice bpo/back office services and voice services.
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2982

TZH Telemarketing Zentrale

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Hamburg, Germany
Small non-voice bpo/back office services and phone answering service TZH Telemarketing Zentrale, is in Hamburg, Germany. The team offers non-voice bpo/back office services and voice services.
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2983

Contact Center International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
Contact Center International is a non-voice bpo/back office services and answering service. Their small team is based in Dubai, United Arab Emirates. Their team provides non-voice bpo/back office services and voice services.
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2984

Reliance Transcriptions and Infotech Corp.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Davao City, Philippines
Reliance Transcriptions and Infotech Corp. Is a small call center company and transcription company founded in 2008. Their services include voice services and transcription. The agency is headquartered in Davao City, Philippines; Muntinlupa City, Philippines; Butuan City, Philippines and Howell, Michigan.
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2985

Right Place Call Morocco

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Casablanca, Morocco
HR company and answering service company Right Place Call Morocco is located in Casablanca, Morocco. Founded in 2001, the small team offers HR services and voice services.
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2986

Perfectia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Meknes, Morocco
Perfectia is a human resources company and call center company. Located in Meknes, Morocco, their small team provides HR services and voice services. The agency was founded in 2014.
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2987

Wilkinson PPI Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Manchester, United Kingdom
Wilkinson PPI Limited is an answering service. Their small team is headquartered in Manchester, United Kingdom. Their team specializes in voice services, business consulting, and accounting.
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2988

Manitoba Customer Contact Association

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Winnipeg, Canada
Non-voice bpo/back office services and call center company Manitoba Customer Contact Association was launched in 1997. The small Winnipeg, Canada-based team offers non-voice bpo/back office services and voice services.
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2989

Kendlebell County Dublin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dublin , Ireland
Kendlebell County Dublin is a non-voice bpo/back office services and answering service. They are located in Dublin , Ireland and have a small team that provides non-voice bpo/back office services and voice services. The company was founded in 2005.
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2990

Prostaff - Your Recruitment Partner

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Swords, Ireland
Prostaff - Your Recruitment Partner is a non-voice bpo/back office services and call center company. They provide non-voice bpo/back office services and voice services and were founded in 2000. Their small team is Co.Dublin, Ireland-based.
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2991

New Generation Telecom Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
New Generation Telecom Limited is a small call center service and IT managed services company. The Dhaka, Bangladesh-based firm was established in 2012. Their team provides voice services and IT managed services.
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2992

Alliance Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lexington, KY
Alliance Communications is a phone answering service. The small Lexington, Kentucky-based company was launched in 1987. Their team offers voice services.

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2993

Front Office Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- La Grande, OR
Front Office Solutions is a non-voice bpo/back office services and call center. They specialize in non-voice bpo/back office services and voice services and were founded in 2012. Their small team is located in La Grande, Oregon.
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2994

Moonlight BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bend, OR
Headquartered in Bend, Oregon, Moonlight BPO is a small non-voice bpo/back office services and answering service company. They focus on non-voice bpo/back office services and voice services and were launched in 1985.
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2995

SmartCalling

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, United Kingdom
SmartCalling, a small answering service company and CRM consulting and SI company, is located in London, United Kingdom. They offer voice services and CRM consulting and SI and were founded in 2016.
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2996

Bilingual LS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Miami, FL
Bilingual LS is a call center service launched in 2010. Their small team is in Miami, Florida and San Isidro, Peru. The agency provides voice services and translation.
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2997

ASI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Memphis, TN
ASI, a non-voice bpo/back office services and answering service company, was established in 1990. They are headquartered in Memphis, Tennessee and have a small team. ASI provides non-voice bpo/back office services and voice services.
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2998

Callogix

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bedford, NH
Callogix, a small answering service company, is headquartered in Bedford, New Hampshire. Their services include voice services.
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2999

Pinky Sky Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mukwonago, WI
Pinky Sky Marketing is a non-voice bpo/back office services and call center company located in Mukwonago, Wisconsin. The small firm was established in 2007. Their services include non-voice bpo/back office services and voice services.

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3000

Dash BPO Panamá

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Panama City, FL
Dash BPO Panamá is a small Panama City, -based non-voice bpo/back office services and call center company. They provide non-voice bpo/back office services and voice services and were established in 2010.
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