What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (53 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (30 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
6031

Bold Vision Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fairfax Station, VA
Bold Vision Marketing is a small SEO agency launched in 2023. Their team focuses on search engine optimization, web design, marketing strategy, media planning & buying, and more. The company is based in Fairfax Station, Virginia.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
6032

Modulariti Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Web development company Modulariti Studios was established in 2021. They are located in Houston, Texas and have a small team. Modulariti Studios offers web development, search engine optimization, content marketing, email marketing, and more.
Read More

View Profile Visit Site
6033

Reveal Studio Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Reveal Studio Co. Is a small , Arizona-based content writing services company. Founded in 2021, the team provides content writing services, branding, social media marketing, content marketing, and more.
Read More

View Profile Visit Site
6034

Christina Copy Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Christina Copy Co. Is a content writing services company. Based in Phoenix, Arizona, their small team specializes in content writing services, content marketing, ux/ui design, cybersecurity, and more. The company was established in 2011.
Read More

View Profile Visit Site
6035

Steve Maurer Freelance Writing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fayetteville, AR
Steve Maurer Freelance Writing is a Fayetteville, Arkansas-based content marketing company. They offer content marketing, email marketing, content writing services, and sales outsourcing and were established in 2010.
Read More

View Profile Visit Site
6036

Bridget Garner (BG Marketing)

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
Bridget Garner (BG Marketing), an advertising company, was launched in 2022. The small team specializes in advertising, digital strategy, social media marketing, email marketing, and more. The company is in Kalamazoo,.
Read More

View Profile Visit Site
6037

Mac Strat

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Mac Strat is a marketing strategy company headquartered in Indianapolis, Indiana. Launched in 2008, the small team provides marketing strategy, social media marketing, content marketing, search engine optimization, and more.
Read More

View Profile Visit Site
6038

Dr_Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Headquartered in , Poland, Dr_Copywriter is a content writing services company. The small team focuses on content writing services, branding, marketing strategy, content marketing, and more. The company was established in 2018.
Read More

View Profile Visit Site
6039

Dobry Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Warszawa, Poland
Dobry Copywriter is a content writing services company. Their small team is located in Warszawa, Poland. Their services include content writing services, content marketing, search engine optimization, and sales outsourcing. The firm was founded in 2019.
Read More

View Profile Visit Site
6040

Klaudia Lepiarz

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Marketing strategy company Klaudia Lepiarz was established in 2019. Their small team is in Warsaw, Poland. Their services include marketing strategy, content marketing, content writing services, search engine optimization, and more.
Read More

View Profile Visit Site
6041

Lemay Story Studio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Lemay Story Studio is a content writing services company. The small Saint Paul, Minnesota-based team focuses on content writing services, branding, content marketing, web design, and more. The firm was launched in 2022.
Read More

View Profile Visit Site
6042

A Brilliant Way Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
A Brilliant Way Inc, a social media marketing company, was established in 2007. They are headquartered in Rogers, Minnesota and have a small team. Their services include social media marketing, content marketing, search engine optimization, web design, and more.
Read More
Industries
View Profile Visit Site
6043

This Blank Page

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Established in 2023, This Blank Page is a content writing services company. Their small team is based in Minneapolis, Minnesota and offers content writing services, branding, marketing strategy, content marketing, and more.
Read More

View Profile Visit Site
6044

The Impact Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
The Impact Copywriter is a content writing services company in Bethpage, Tennessee. The small company was founded in 2016. Their team provides content writing services, conversion optimization, email marketing, and sales outsourcing.
Read More

View Profile Visit Site
6045

Platforms and Traffic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Memphis, TN
Social media marketing agency Platforms and Traffic was launched in 2023. The firm offers social media marketing, content marketing, search engine optimization, web design, and more and has a small team. The firm is headquartered in Memphis, Tennessee.
Read More
Industries
View Profile Visit Site
6046

Webster Creative Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Hattiesburg, MS
Webster Creative Consulting is a content writing services company. The small Hattiesburg, Mississippi-based agency was launched in 2013. Their services include content writing services, search engine optimization, marketing strategy, content marketing, and more.
Read More
Industries
View Profile Visit Site
6047

LosEvolution, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
LosEvolution, LLC is a small content marketing company based in Oxford, Mississippi. They specialize in content marketing, content writing services, branding, web design, and more and were launched in 2014.
Read More

View Profile Visit Site
6048

Vonwerk

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- New York, NY
Vonwerk, an artificial intelligence firm, is located in New York, New York. The small team specializes in Artificial Intelligence, generative ai, ai consulting, cloud consulting & SI, and more. The firm was founded in 2024.
Read More

View Profile Visit Site
6049

Growth Canvas Consulting LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- South Lyon, MI
Growth Canvas Consulting LLC is a small fractional cfo services company. They specialize in fractional cfo services, public relations, market research, marketing strategy, and more and were launched in 2015. The company is located in South Lyon, Michigan.

Read More

View Profile Visit Site
6050

Digital Boosts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Noida, India
Digital Boosts is a small social media marketing agency established in 2022. Their team provides social media marketing, email marketing, search engine optimization, pay per click, and more. The agency is based in Noida, India.
Read More

View Profile Visit Site
6051

Mitchell Brown Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
PR firm Mitchell Brown Consulting is located in Lutherville, Maryland. The small company was launched in 2020. Their services include public relations, market research, media planning & buying, social media marketing, and more.
Read More
Industries
View Profile Visit Site
6052

Fractional CMO Pros

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Headquartered in Greenville, South Carolina, Fractional CMO Pros is a small fractional cmo services company. They provide fractional cmo services, branding, market research, marketing strategy, and more and were established in 2021.
Read More

View Profile Visit Site
6053

Ignite B2B Growth

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Ignite B2B Growth is a marketing strategy company. Established in 2016, the team specializes in marketing strategy, search engine optimization, fractional cmo services, social media marketing, and more. Their small firm is in Denver, Colorado.
Read More
Industries
View Profile Visit Site
6054

Haller Marketing Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Littleton, CO
Launched in 2014, Haller Marketing Partners is a small fractional cmo services company. Their services include fractional cmo services, marketing strategy, business consulting, digital strategy, and more. The firm is located in Littleton, Colorado.
Read More

View Profile Visit Site
6055

Marketing Maven

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Branding firm Marketing Maven was established in 2010. In Denver, Colorado, their small team focuses on branding, marketing strategy, social media marketing, search engine optimization, and more.
Read More

View Profile Visit Site
6056

Propulsion Growth Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Aurora, CO
Propulsion Growth Solutions, a market research company, was established in 2023. Their small team is in Aurora, Colorado. The agency offers market research, business consulting, financial consulting, fractional cmo services, and more.
Read More
Industries
View Profile Visit Site
6057

Camille Kennedy Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Camille Kennedy Consulting, a PR agency, is headquartered in Toronto, Canada. They specialize in public relations, market research, marketing strategy, social media marketing, and more and were launched in 2008.
Read More
Industries
View Profile Visit Site
6058

Brave World Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Denver, CO
Brave World Marketing is an advertising company launched in 2015. They are located in Denver, Colorado and have a small team. The firm focuses on advertising, branding, market research, social media marketing, and more.
Read More

View Profile Visit Site
6059

3Bug Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Matthews, NC
3Bug Media, a social media marketing agency, is based in Matthews, North Carolina. Founded in 2008, the small team focuses on social media marketing, search engine optimization, pay per click, CRM consulting and SI, and more.
Read More

View Profile Visit Site
6060

Adaptive Tiers

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
Adaptive Tiers is a branding agency. The Charlotte, North Carolina-based firm was established in 2023. The small team provides branding, marketing strategy, market research, social media marketing, and more.
Read More

View Profile Visit Site