What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (53 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (30 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5911

digixVA Outsourcing & Recruitment Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Vancouver, Canada
DigixVA is a back office outsourcing company in Vancouver, Canada. The small team specializes in back office outsourcing, recruiting, recruitment process outsourcing, and call center services. The firm was launched in 2023.
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Clients
- accounting
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5912

Core Elevation, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Atlanta, GA
Core Elevation, Inc., a business consulting company, is based in Atlanta, Georgia. The small team focuses on business consulting, corporate training & coaching, event marketing, sales outsourcing, and more. The company was established in 2010.
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5913

KNC Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mt. Juliet, TN
In Mt. Juliet, Tennessee, KNC Marketing Agency is a branding company. The agency specializes in branding, marketing strategy, social media marketing, content marketing, and more and is small.The agency was founded in 2019.
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5914

Visionary Digital Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Milton, Australia
Headquartered in Milton, Australia, Visionary Digital Studios is an advertising company. They provide advertising, social media marketing, content marketing, web design, and more and were established in 2015.
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5915

King Pixel Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
King Pixel Digital Marketing is a social media marketing firm. Launched in 2017, the team specializes in social media marketing, email marketing, CRM consulting and SI, e-commerce development, and more. Their small firm is Adelaide, Australia-based.
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5916

UBM LLC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Sheridan, WY
Business consulting company UBM LLC was launched in 2021. The small team provides business consulting, corporate training & coaching, direct marketing, CRM consulting and SI, and more. The company is located in Sheridan, Wyoming.
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5917

Four Front

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Four Front is a market research company. Their small team is based in Colombo , Sri Lanka and focuses on market research, social media marketing, search engine optimization, pay per click, and more. The company was established in 2023.
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5918

Radiance Marketing Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Radiance Marketing Group is a social media marketing firm founded in 2023. They are headquartered in Plano, Texas and have a small team. Their services include social media marketing, content marketing, email marketing, conversion optimization, and more.
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5919

99 Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Eagan, MN
99 Technologies, a social media marketing agency, is headquartered in Eagan, Minnesota and Rawalpindi, Pakistan. The small agency was launched in 2019. Their team offers social media marketing, generative ai, search engine optimization, web development, and more.
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5920

Digital Brother

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kyiv, Ukraine
Big data company Digital Brother was established in 2020. Their small team is headquartered in Kyiv, Ukraine and offers BI & big data consulting & SI, custom software development, web development, application testing, and more.
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5921

Solutionzhere Software Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Plumpton, Australia
Solutionzhere Software Consulting, a big data company, was founded in 2016. The firm focuses on BI & big data consulting & SI, corporate training & coaching, sales outsourcing, cloud consulting & SI, and more and has a small team. The firm is in Plumpton, Australia.
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5922

Spark Convert

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sheridan, WY
Spark Convert is a small social media marketing firm. Launched in 2024, the firm is headquartered in Sheridan, Wyoming and Dubai, United Arab Emirates. Their services include social media marketing, content marketing, search engine optimization, web design, and more.
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5923

Pamela Jones Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Pamela Jones Marketing, a SEO company, was launched in 2023. Their small team is located in St. Louis, Missouri and offers search engine optimization, pay per click, fractional cmo services, marketing strategy, and more.
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5924

Flywheel CMO, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Fractional cmo services company Flywheel CMO, LLC was founded in 2023. The small team offers fractional cmo services, e-commerce development, branding, marketing strategy, and more. The agency is based in Kansas City, Missouri.
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5925

LBIngenuity

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
LBIngenuity is a branding company. The Chicago, Illinois-based company was founded in 2022. The small team focuses on branding, content marketing, CRM consulting and SI, fractional cmo services, and more.
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5926

Akepa

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Barcelona, Spain
Akepa, a fractional cmo services company, is in Barcelona, Spain. They provide fractional cmo services, market research, digital strategy, social media marketing, and more and were established in 2021.
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5927

Coffee & Brands

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Coffee & Brands, a small branding agency, is headquartered in Portland, Oregon. Established in 2023, the team specializes in branding, public relations, event marketing, social media marketing, and more.
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5928

Freshwater Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Launched in 2019, Freshwater Marketing is a public relations agency. Headquartered in Tampa, Florida, their small team provides public relations, market research, marketing strategy, branding, and more.
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5929

Foundation Marketing Pros

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Spokane, WA
SEO services firm Foundation Marketing Pros is headquartered in Spokane, Washington. Launched in 2024, the small team provides search engine optimization, pay per click, content marketing, digital strategy, and more.
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5930

ZellDog Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huntersville, NC
ZellDog Group is a Huntersville, North Carolina-based fractional cmo services company. They specialize in fractional cmo services, branding, market research, marketing strategy, and more and were established in 2018.
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5931

Lift Marketing Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cornelius, NC
Lift Marketing Consulting is a fractional cmo services company. They are located in Cornelius, North Carolina and have a small team that offers fractional cmo services, marketing strategy, content marketing, and business consulting. The firm was established in 2019.
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5932

Your Fractional CMO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Your Fractional CMO is a fractional cmo services company. Founded in 2016, the team provides fractional cmo services, marketing strategy, social media marketing, content marketing, and more. Their small company is Raleigh, North Carolina-based.
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5933

5280 Accelerator

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
In Brighton, Colorado, 5280 Accelerator is a branding agency. The small team specializes in branding, marketing strategy, social media marketing, email marketing, and more. The agency was founded in 2002.
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5934

DigiDelhi :- Best Digital Marketing Agency in Delhi

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Social media marketing firm DigiDelhi :- Best Digital Marketing Agency in Delhi was launched in 2023. Their small team is located in Delhi, India. DigiDelhi :- Best Digital Marketing Agency in Delhi provides social media marketing, email marketing, search engine optimization, pay per click, and more.
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5935

Common Acquire

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Advertising company Common Acquire was founded in 2017. The small team focuses on advertising, media planning & buying, social media marketing, content marketing, and more. The agency is in New York, New York.
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5936

UCX Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dover, DE
Pay per click company UCX Global was founded in 2018. They are based in Dover, Delaware and have a small team. UCX Global focuses on pay per click, social media marketing, web development, and sales outsourcing.
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5937

Peez & Co

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Located in Sydney, Australia, Peez & Co is a small fractional cmo services company. The team provides fractional cmo services, marketing strategy, social media marketing, content marketing, and more.
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5938

Fractional CMO Services, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Headquartered in Austin, Texas, Fractional CMO Services, LLC is a branding company. The small agency was established in 2022. Their team offers branding, media planning & buying, demand generation marketing, fractional cmo services, and more.
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5939

NDB Web Service Srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Napoli, Italy
NDB Web Service Srl is a small sales outsourcing company based in Napoli, Italy. They focus on sales outsourcing, social media marketing, pay per click, conversion optimization, and more and were established in 2001.
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5940

Rising Tides marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Appleton, WI
Rising Tides marketing, an advertising company, was established in 2024. Headquartered in Appleton, Wisconsin, their small team provides advertising, social media marketing, content marketing, search engine optimization, and more.
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