What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5911

Rubicon Talent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Rubicon Talent is a Marketing Strategy company. Established in 2017, their team provides Marketing Strategy and Business Consulting.
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5912

Devdot

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lahore, Pakistan
Established in 2021, Devdot is a social media marketing company. The team offers Social Media Marketing and Custom Software Development.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5913

EDS FZE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
EDS FZE is a mobile app development company. They were launched in 2004 and focus on Mobile App Development and Social Media Marketing.
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5914

Stone Grid

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jaipur, India
Stone Grid, a Warehousing & Distribution company, was established in 1988. The small team specializes in Warehousing & Distribution and Social Media Marketing.
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5915

Themisis Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Themisis Technologies is a Cybersecurity company. In Timmins, Canada, the agency specializes in Cybersecurity and Web Development.
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5916

Solution 4 Professionals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Solution 4 Professionals is a Content Marketing company located in Brampton, Canada. Established in 2022, the team provides Content Marketing and Content Writing Services.
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5917

Digitally Prime

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Fairfax, VA
Established in 2023, Digitally Prime is a small social media marketing company. Their services include Social Media Marketing and Content Marketing.
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5918

Tin City Impact

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Kuala Lumpur, Malaysia
Social media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
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5919

VIBRANT MEDIATEK PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
VIBRANT MEDIATEK PRIVATE LIMITED, an Advertising company, is headquartered in Delhi, India and Delhi, India. They focus on Advertising and Social Media Marketing and were founded in 2021.
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5920

Axe Staffing & Recruiting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Axe Staffing & Recruiting is a small Business Consulting company. They provide Business Consulting and Staffing and were launched in 2016.
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5921

REI Marketing Pro

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
In Wilmington, Delaware, REI Marketing Pro is a SMS Marketing company. Launched in 2020, the team offers SMS Marketing and Direct Marketing.
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5922

The Centr Official

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
The Centr Official is a Business Consulting company. Their small team of employees is in Boise, Idaho. Their team offers Business Consulting and Email Marketing.
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5923

ClipTik

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lahore, Pakistan
ClipTik is a Digital Strategy company in Lahore, Pakistan. They provide Digital Strategy and Social Media Marketing.
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5924

Helping One More Entrepreneur

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Middletown, DE
Founded in 2012, Helping One More Entrepreneur is a graphic design agency. The team offers Graphic Design and Business Consulting.
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5925

The Nolan Group, LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Baltimore, MD
The Nolan Group, LLC. Is a Business Consulting company. The team is located in Baltimore, Maryland, and their services include Business Consulting and Branding.
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5926

WHM Creative

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oakland, CA
Launched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding.
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5927

Make Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
PPC company Make Digital focuses on Pay Per Click and Search Engine Optimization. They are in West Delhi, India.
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5928

Sazinga Digital Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pune, India
Sazinga Digital Services is a social media marketing company launched in 2013. The small team focuses on Social Media Marketing and Content Marketing.
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5929

WEBTREE MEDIA SOLUTIONS W L L

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Manama, Bahrain
WEBTREE MEDIA SOLUTIONS W L L is a small branding firm launched in 2014. Their services include Branding and Social Media Marketing.
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5930

ePeople Media Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Established in 2016, ePeople Media Solutions is a branding company. The team provides Branding and Marketing Strategy.
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5931

BM Digital Marketing Agency Dubai

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
BM Digital Marketing Agency Dubai is a website development company established in 2007. Their team provides Web Development and E-Commerce Development.
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5932

MenuFits

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Scottsdale, AZ
MenuFits is a branding firm. They were launched in 2018, and their services include Branding and Marketing Strategy.
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5933

The MikMac Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Plymouth, MA
Branding agency The MikMac Group was launched in 2011. The small team provides Branding and Marketing Strategy.
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5934

Digital Mandee

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Boulder, CO
Branding firm Digital Mandee is located in Boulder, Colorado and Lahore, Pakistan. They focus on Branding and Social Media Marketing.
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5935

Digi Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Baltimore, MD
Digi Solutions is an Advertising company. They are headquartered in Baltimore, Maryland, and their services include Advertising and Marketing Strategy.
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5936

Parrot Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Colorado Springs, CO
Parrot Marketing is a SEO agency. They are based in Colorado Springs, Colorado and have small team of experts. Their services include Search Engine Optimization and Web Design.
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5937

TinyBull, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lynchburg, VA
Advertising company TinyBull, Inc. Was founded in 2017. The small team provides Advertising and Marketing Strategy.
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5938

Hypernics Technologies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Casper, WY
Hypernics Technologies LLC, a SEO company, was established in 2016. The small team offers Search Engine Optimization and Web Development.
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5939

Sitetrail LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Sitetrail LLC is a branding firm. Their small team is headquartered in New York, New York. Their services include Branding and Social Media Marketing.
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5940

enLabel Global Services, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Custom software development firm enLabel Global Services, Inc. Is headquartered in Boston, Massachusetts. Their services include Custom Software Development and Application Testing.
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