What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5881

Ordorite Software Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Galway, Ireland
Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
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5882

Elements Next Generation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Elements Next Generation is a Digital Strategy company. They were founded in 2016 and specialize in Digital Strategy and Social Media Marketing.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5883

Hyp Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, England
Hyp Group is a branding agency. Founded in 2023, the agency specializes in Branding and Business Consulting.
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5884

digitizengrow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Digitizengrow, a Direct Marketing company, was established in 2016. The agency provides Direct Marketing and Social Media Marketing.
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5885

Pekaabo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
Pekaabo is a social media marketing agency based in Mumbai, India. The team offers Social Media Marketing and Content Marketing.
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5886

E Tech Crew

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
E Tech Crew is a branding firm established in 2018. The agency provides Branding and Social Media Marketing, and is small.
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5887

AISM2

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
AISM2 is a social media marketing agency established in 2017. The team offers Social Media Marketing and Advertising.
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5888

Auxor Tech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Auxor Tech is a social media marketing company. The team offers Social Media Marketing and Content Marketing and is based in Sahibzada Ajit Singh Nagar, India.
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5889

Staci US

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jersey City, NJ
Established in 1989, Staci US is a Fulfillment company. In Jersey City, New Jersey, the team specializes in Fulfillment and Logistics & Supply Chain Consulting.
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5890

UK Pick & Pack

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lancing, England
UK Pick & Pack is a Fulfillment company. Their team is headquartered in Lancing, England and provides Fulfillment and Warehousing & Distribution.
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5891

Pick & Pack Express

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Coalville, England
Pick & Pack Express is a small Coalville, England-based Fulfillment company. The team offers Fulfillment and Warehousing & Distribution.
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5892

Shepard Enterprises

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bedford, MA
Established in 2023, Shepard Enterprises is a small Bedford, Massachusetts-based Advertising company. Their team offers Advertising and Branding.
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5893

Nv it experts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Union City, CA
Nv it experts, a web design company, is located in Union City, California and New Delhi, India. They focus on Web Design and E-Commerce Development and were launched in 2021.
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5894

Alpha Bay Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- St. Petersburg, FL
Alpha Bay Media, a Digital Strategy company, is based in St. Petersburg, Florida. They focus on Digital Strategy and Social Media Marketing.
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5895

Vibgyor Global Web Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kazhakkoottam, India
Vibgyor Global Web Solutions is a SEO services firm launched in 2022. The small team provides Search Engine Optimization and Graphic Design.
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5896

GetFunnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hadera, Israel
GetFunnel is an artificial intelligence development company. They were established in 2023, and their services include Artificial Intelligence and Email Marketing.
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5897

Dragon Digitals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
In Dhaka, Bangladesh, Dragon Digitals is a social media marketing firm. They focus on Social Media Marketing and Email Marketing.
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5898

Lead Magnet

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Praha 9, Czech Republic
Lead Magnet is a Praha 9, Czech Republic-based branding agency. The team offers Branding and Marketing Strategy.
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5899

Wagada Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- St Albans, England
Marketing Strategy company Wagada Digital is located in St Albans, England and Cheltenham, England. They specialize in Marketing Strategy and Social Media Marketing and were launched in 2011.
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5900

Tech Hybrids

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Tech Hybrids is a Digital Strategy company based in Muscat, Oman. They focus on Digital Strategy and Social Media Marketing and were founded in 2023.
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5901

X80Graphics

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami Lakes, FL
Established in 2019, X80Graphics is a branding agency. The small team offers Branding and Social Media Marketing.
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5902

Grayline Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Grayline Digital is a web development firm in Dubai, United Arab Emirates. The team specializes in Web Development and E-Commerce Development.
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5903

Inbouncy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Inbouncy, a Marketing Strategy company, was launched in 2015. They specializes in Marketing Strategy and Content Marketing.
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5904

NLP Nigeria

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lagos, Nigeria
NLP Nigeria is a Digital Strategy company. The agency is in Lagos, Nigeria and Lagos, Nigeria. Their team provides Digital Strategy and Social Media Marketing.
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5905

Kupa Creative Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cape Town, South Africa
Kupa Creative Group is a small Cape Town, South Africa-based web design agency. The team focuses on Web Design and Social Media Marketing.
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5906

Textedly

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Textedly is a SMS Marketing company. They are in Nashville, Tennessee, and their services include SMS Marketing and Advertising.
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5907

Prospercity

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
Prospercity is a Commercial Financing company established in 2022. The small team provides Commercial Financing and Sales Outsourcing.
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5908

Zenora Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Zenora Marketing is a branding company launched in 2023. Their services include Branding and Social Media Marketing.
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5909

Brandwise

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- T'bilisi, Georgia
Branding agency Brandwise was founded in 2022. The company offers Branding and Web Design.
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5910

MOV Management Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Agia Varvara, Cyprus
MOV Management Ltd. Is a Marketing Strategy company. The team offers Marketing Strategy and Social Media Marketing, and the company is based in Agia Varvara, Cyprus and Jersey City, New Jersey.
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