What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (53 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (30 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5941

Moulton Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- San Francisco, CA
Moulton Digital is a social media marketing company established in 2016. They are based in San Francisco, California and have a small team. The company offers social media marketing, content marketing, email marketing, search engine optimization, and more.
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5942

Demandgen Consultant LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Jose, CA
Established in 2022, Demandgen Consultant LLC is a small fractional cmo services company. Their team specializes in fractional cmo services, social media marketing, content marketing, email marketing, and more. The company is located in San Jose, California.
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5943

Simply Branded

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Los Angeles, CA
Simply Branded is a Los Angeles, California-based fractional cmo services company. Founded in 2016, the small team provides fractional cmo services, branding, marketing strategy, social media marketing, and more.
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Industries
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5944

TH Results

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Desborough, England
TH Results is a direct marketing company. The small Desborough, United Kingdom-based firm was founded in 2022. Their team focuses on direct marketing, social media marketing, search engine optimization, pay per click, and more.
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5945

Sell in Seattle

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Monroe, WA
Launched in 2023, Sell in Seattle is a SEO services firm. The firm provides search engine optimization, conversion optimization, and digital strategy and has a small team.
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5946

ScrapingBee

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paris, France
ScrapingBee is a big data company launched in 2019. They are based in Paris, France and have a small team. The agency specializes in BI & big data consulting & SI, custom software development, search engine optimization, and sales outsourcing.
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5947

Viachannel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pozuelo de Alarcón, Spain
Viachannel is a direct marketing company based in Pozuelo de Alarcón, Spain. The small agency was established in 2001. Their services include direct marketing, event marketing, content marketing, sales outsourcing, and more.
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5948

Relevant Elephant

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Winfield, IL
Relevant Elephant, a small social media marketing company, is based in Winfield, Illinois. They provide social media marketing, search engine optimization, marketing strategy, content marketing, and more and were launched in 2014.
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5949

HourGlass Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Canal Fulton, OH
HourGlass Media, LLC is a branding agency launched in 2007. They are in Canal Fulton, Ohio and have a small team. Their services include branding, social media marketing, content marketing, email marketing, and more.
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5950

Broadsun Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Reston, VA
Broadsun Media, LLC is a social media marketing agency. Their small team is in Reston, Virginia. The company offers social media marketing, search engine optimization, pay per click, video marketing, and more.
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5951

Reach Ecomm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Branding company Reach Ecomm was established in 2022. Their small team is based in Toronto, Canada and focuses on branding, pay per click, content marketing, web development, and more.
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5952

Argonyx Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brisbane City, Australia
Argonyx Marketing is a digital strategy company. The small Brisbane City, Australia-based team focuses on digital strategy, social media marketing, content marketing, email marketing, and more. The firm was founded in 2004.
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5953

Agence Massaï

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Villemoisson-sur-Orge, France
Agence Massaï is a social media marketing agency. Their small team is located in Villemoisson-sur-Orge, France and provides social media marketing, search engine optimization, pay per click, web design, and more. The company was founded in 2001.
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5954

bPUBLIC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Millsap, TX
BPUBLIC is an advertising company. They are based in Millsap, Texas and have a small team. Their services include advertising, search engine optimization, pay per click, blockchain, and more.
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5955

Search Media Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Search Media Group is a branding company. They offer branding, social media marketing, search engine optimization, pay per click, and more and were founded in 2024. Their small team is headquartered in Chelmsford, United Kingdom.
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5956

FerrinSquare Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Launched in 2008, FerrinSquare Media is a social media marketing agency. The small team focuses on social media marketing, content marketing, pay per click, branding, and more. The agency is headquartered in Vancouver, Washington.
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5957

The Growth Syndicate

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Amsterdam, Netherlands
The Growth Syndicate, a demand generation marketing company, is in Amsterdam, Netherlands. The small team provides demand generation marketing, advertising, branding, marketing strategy, and more and was founded in 2024.
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Clients
- Recruitee
- 3D Hubs
- Impraise
- NEXT
Industries
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5958

TKM Consultants

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, England
Marketing strategy company TKM Consultants is based in London, United Kingdom. The small company was established in 2010. Their team provides marketing strategy, digital strategy, CRM consulting and SI, custom software development, and more.
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5959

Verto Advisors

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alpharetta, GA
Marketing strategy company Verto Advisors is in Alpharetta, Georgia. The small team specializes in marketing strategy, business consulting, fractional cmo services, social media marketing, and more and was founded in 2016.
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5960

Shorr Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Coral Springs, FL
Business consulting company Shorr Solutions is headquartered in Coral Springs, Florida. Founded in 2011, the small team specializes in business consulting, corporate training & coaching, market research, marketing strategy, and more.
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5961

Tech2marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Tech2marketing is an advertising company. Launched in 2022, the small agency is in. Their team focuses on advertising.
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5962

TWELVE TABLES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tampa, FL
Founded in 2019, TWELVE TABLES is a branding agency. They are headquartered in Tampa, Florida and have a small team. Their services include branding, marketing strategy, social media marketing, content marketing, and more.
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5963

Pitlane Strategies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Green Brook Township, NJ
Marketing strategy company Pitlane Strategies LLC is in Green Brook Township, New Jersey. Founded in 2012, the small team provides marketing strategy, blockchain, business consulting, blockchain marketing, and more.
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5964

Virtually Centered Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Plainfield, NJ
Virtually Centered Solutions LLC is a small CRM consulting and SI company. They offer CRM consulting and SI, business consulting, back office outsourcing, digital strategy, and more and were established in 2019.
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5965

2B Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
2B Marketing is a small CRM consulting and SI company. The Boulder, Colorado-based agency was launched in 2022. Their team offers CRM consulting and SI, business consulting, email marketing, conversion optimization, and more.
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5966

KR1STNA Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
KR1STNA Media is an advertising company. The small team is based in Mount Laurel, New Jersey. Their services include advertising, branding, public relations, marketing strategy, and more.
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5967

Mission Marketing Colorado

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Mission Marketing Colorado is a marketing strategy company. The small Boulder, Colorado-based team focuses on marketing strategy, business consulting, branding, direct marketing, and more. The company was launched in 2020.
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5968

SEO Fundamentals

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Content marketing company SEO Fundamentals was established in 2023. The small team provides content marketing, conversion optimization, search engine optimization, pay per click, and more. The company is located in Saint Paul, Minnesota.
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5969

Machina Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
AI company Machina Marketing was established in 2023. Their small team is in Dublin, Ireland. Their services include Artificial Intelligence, market research, business consulting, content marketing, and more.
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5970

Contrast Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gaithersburg, MD
Contrast Marketing is a Gaithersburg, Maryland-based marketing strategy company. The small team provides marketing strategy, digital strategy, content marketing, email marketing, and more. The agency was launched in 2019.
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