What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (53 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (30 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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6061

Digital Dash Studios

(0 Reviews)

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- Undisclosed
- Freelancer employees
Digital Dash Studios is a Brick, New Jersey-based web design company. The small company was launched in 2023. Their services include web design, web development, advertising, branding, and more.
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6062

Oceans Marketing, LLC

(0 Reviews)

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- Undisclosed
- Freelancer employees
- Roma, Italy
Oceans Marketing, LLC is a Roma, Italy-based marketing strategy company. The firm provides marketing strategy, social media marketing, business consulting, event management, and more and is small.The firm was established in 2012.
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6063

M7 Social Project

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- Undisclosed
- Freelancer employees
- Monticelli-fontana, Italy
M7 Social Project, a market research company, is headquartered in Monticelli-fontana, Italy. The firm focuses on market research, marketing strategy, social media marketing, content marketing, and more and has a small team.The firm was established in 2018.
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6064

Planet

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- Undisclosed
- Freelancer employees
- Ancona, Italy
Marketing strategy company Planet was founded in 2021. They are headquartered in Ancona, Italy and have a small team. Their services include marketing strategy, IT strategy consulting, CRM consulting and SI, business consulting, and more.
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6065

SEO Mechanic

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- Undisclosed
- Freelancer employees
- Naples, FL
Founded in 2010, SEO Mechanic is a SEO agency. The company offers search engine optimization, pay per click, advertising, digital strategy, and more and has a small team. The company is located in Naples, Florida.
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6066

Made in Trenbania

(0 Reviews)

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- Undisclosed
- Freelancer employees
Social media marketing firm Made in Trenbania is headquartered in Donegal, Ireland. Established in 2010, the small team focuses on social media marketing, search engine optimization, pay per click, web design, and more.
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6067

Alessandro Nicoli

(0 Reviews)

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- Undisclosed
- Freelancer employees
- Cava de' Tirreni, Italy
Social media marketing agency Alessandro Nicoli was established in 2014. The agency provides social media marketing, search engine optimization, pay per click, web design, and more and has a small team. The agency is in Cava de' Tirreni, Italy.
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6068

7-Second Websites

(0 Reviews)

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- Undisclosed
- Freelancer employees
7-Second Websites, a small branding agency, is located in Minneapolis, Minnesota. They provide branding, marketing strategy, social media marketing, content marketing, and more and were launched in 2021.
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6069

Early Bird SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Based in Morrisville, North Carolina, Early Bird SEO is a small SEO services firm. Their services include search engine optimization, conversion optimization, web design, and sales outsourcing.
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6070

New Oceans Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
New Oceans Digital is a sales outsourcing company. The small Austin, Texas-based firm was launched in 2019. Their services include sales outsourcing, market research, digital strategy, email marketing, and more.
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6071

Easy4Host Inc.

(0 Reviews)

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- Undisclosed
- Freelancer employees
- New York, NY
Web design agency Easy4Host Inc. Was launched in 2011. Their small team is headquartered in New York, New York and provides web design, search engine optimization, pay per click, social media marketing, and more.
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6072

ISC Media

(0 Reviews)

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- Undisclosed
- Freelancer employees
- Bloomington, IL
ISC Media is a small Bloomington, Illinois-based SEO agency. Launched in 2015, the team offers search engine optimization, web design, marketing strategy, social media marketing, and more.
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6073

Seopya

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- Undisclosed
- Freelancer employees
- Sunny Isles Beach, FL
Seopya, a SEO agency, is located in Sunny Isles Beach, Florida. They specialize in search engine optimization, web design, social media marketing, content marketing, and more and were founded in 2015.
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6074

AD Consults

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- Undisclosed
- Freelancer employees
- London, England
AD Consults is a business consulting company. They specialize in business consulting, ai consulting, branding, marketing strategy, and more and were established in 2024. The company is headquartered in London, England.
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