What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (53 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (30 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
5971

Capo Commerce LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Small SEO agency Capo Commerce LLC, is located in Dallas, Texas. The team focuses on search engine optimization, pay per click, e-commerce development, ux/ui design, and more.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
5972

Golden Vision Training

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Golden Vision Training is a corporate training & coaching company. They provide corporate training & coaching, advertising, market research, digital strategy, and more and were founded in 2010. The agency is located in Toronto, Canada.
Read More

View Profile Visit Site
5973

Moor Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Melbourne, Australia
Established in 2024, Moor Marketing Agency is a marketing strategy company. The small South Melbourne, Australia-based team provides marketing strategy, digital strategy, and search engine optimization.
Read More
Industries
View Profile Visit Site
5974

Genesis Network Group, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rochelle Park, NJ
Genesis Network Group, LLC is a small cloud consulting & SI company. Launched in 1995, the team provides cloud consulting & SI, cybersecurity, IT managed services, BI & big data consulting & SI, and more. The firm is located in Rochelle Park, New Jersey.
Read More
Industries
View Profile Visit Site
5975

Tala Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Urbandale, IA
Business consulting company Tala Agency is based in Urbandale, Iowa and Bacolod, Philippines. Founded in 2024, the small team focuses on business consulting, branding, social media marketing, web design, and more.
Read More

View Profile Visit Site
5976

Altum Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Waltham, MA
Altum Marketing is a SEO company launched in 2019. In Waltham, Massachusetts, their small team offers search engine optimization, content marketing, web design, web development, and more.
Read More
Industries
View Profile Visit Site
5977

Accumulated, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Irvine, CA
Accumulated, Inc. Is an Irvine, California-based application management & support company. The small agency was launched in 2023. Their team offers application management & support, marketing strategy, call center services, and ai consulting.
Read More
Industries
View Profile Visit Site
5978

WebWyze

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ooltewah, TN
WebWyze is a SEO company. They provide search engine optimization, pay per click, web design, ux/ui design, and more and were launched in 2023. The agency is based in Ooltewah, Tennessee.
Read More

View Profile Visit Site
5979

TrueVoice Growth Marketing™

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Norwalk, CT
TrueVoice Growth Marketing™, a direct marketing company, is based in Norwalk, Connecticut. The small company was founded in 2008. Their services include direct marketing, social media marketing, content marketing, affiliate marketing, and more.
Read More
Industries
View Profile Visit Site
5980

Castelino Consulting, Corp.

(0 Reviews)

Not yet reviewed.
- $50,000+
- 2 - 9 employees
Business consulting company Castelino Consulting, Corp. Was established in 2019. The agency provides business consulting, call center services, finance & accounting outsourcing (FAO), logistics & supply chain consulting, and more and has a small team.
Read More

View Profile Visit Site
5981

Anndan Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ratoath, Ireland
Established in 2008, Anndan Media is a social media marketing firm. Headquartered in Ratoath, Ireland, their small team specializes in social media marketing, search engine optimization, web design, graphic design, and more.
Read More

View Profile Visit Site
5982

Horn and Mane Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Established in 2018, Horn and Mane Inc. Is a conversion optimization company. The small Toronto, Canada-based team focuses on conversion optimization, search engine optimization, pay per click, digital strategy, and more.
Read More

View Profile Visit Site
5983

Grapevine Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Whitby, Canada
Grapevine Media is a conversion optimization company based in Whitby, Canada. The small team specializes in conversion optimization, search engine optimization, branding, social media marketing, and more and was established in 2016.
Read More

View Profile Visit Site
5984

Midable srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Prato, Italy
Midable srl, a branding agency, is headquartered in Prato, Italy. They offer branding, social media marketing, content marketing, conversion optimization, and more and were launched in 2020.
Read More

View Profile Visit Site
5985

Konnect Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Walkerville, Australia
Social media marketing firm Konnect Marketing is headquartered in Walkerville, Australia. The small team provides social media marketing, search engine optimization, pay per click, content marketing, and more. The agency was established in 2015.
Read More
Industries
View Profile Visit Site
5986

Gorilla Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- West Palm Beach, FL
In West Palm Beach, Florida, Gorilla Digital is a social media marketing firm. Founded in 2023, the small team provides social media marketing, conversion optimization, search engine optimization, pay per click, and more.
Read More

View Profile Visit Site
5987

Southernmost Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Key West, FL
Southernmost Digital is a small Key West, Florida-based social media marketing agency. They offer social media marketing, content marketing, email marketing, conversion optimization, and more and were founded in 2018.
Read More

View Profile Visit Site
5988

Automate Scale

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Jacksonville, FL
Automate Scale is a small content marketing company. Launched in 2015, the team provides content marketing, email marketing, conversion optimization, search engine optimization, and more. The agency is headquartered in Jacksonville, Florida.
Read More

View Profile Visit Site
5989

S3 Marketing Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
S3 Marketing Solutions LLC is a social media marketing agency. Established in 2019, the small firm is in Coral Springs, Florida. Their team offers social media marketing, web development, content marketing, email marketing, and more.
Read More

View Profile Visit Site
5990

BBEX Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Boca Raton, FL
Founded in 2005, BBEX Marketing is a web design company. They are in Boca Raton, Florida and have a small team. The agency provides web design, social media marketing, content marketing, email marketing, and more.
Read More
Industries
View Profile Visit Site
5991

Good Intents Marketing LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lakeland, FL
Good Intents Marketing LLC. Is a small Lakeland, Florida-based web design agency. Established in 2019, the team offers web design, market research, social media marketing, content marketing, and more.
Read More
Industries
View Profile Visit Site
5992

Dropkick Ads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
Dropkick Ads is a small SEO agency. Headquartered in Austin, Texas, the agency was established in 2007. Their team focuses on search engine optimization, social media marketing, pay per click, branding, and more.
Read More

View Profile Visit Site
5993

Brand039 Srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vimercate, Italy
Brand039 Srl is a social media marketing agency. The small Vimercate, Italy-based agency was founded in 2005. Their services include social media marketing, content marketing, conversion optimization, search engine optimization, and more.
Read More

View Profile Visit Site
5994

Viacore Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Viacore Media is a small social media marketing firm based in Toronto, Canada. Their services include social media marketing, content marketing, conversion optimization, search engine optimization, and more.
Read More

View Profile Visit Site
5995

Queen Bee Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Woodbury, MN
Founded in 2011, Queen Bee Media, LLC is a social media marketing agency. The firm specializes in social media marketing, content marketing, email marketing, conversion optimization, and more and has a small team.
Read More

View Profile Visit Site
5996

We Are Funnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Verona, Italy
We Are Funnel, a social media marketing company, is based in Verona, Italy. The small agency was established in 2020. Their services include social media marketing, content marketing, email marketing, conversion optimization, and more.
Read More
Industries
View Profile Visit Site
5997

Bigid Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kharkiv, Ukraine
Bigid Marketing Agency is a branding firm. The small team is based in Kharkiv, Ukraine. Their services include branding, conversion optimization, marketing strategy, CRM consulting and SI, and more.
Read More
Industries
View Profile Visit Site
5998

Web Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dreux, France
Web Studios is a Dreux, France-based web design agency. Founded in 2005, the small team offers web design, web development, digital strategy, content marketing, and more.
Read More

View Profile Visit Site
5999

Flywheel Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Melbourne, Australia
Flywheel Media, a small SEO agency, is headquartered in South Melbourne, Australia. The team focuses on search engine optimization, web design, social media marketing, email marketing, and more.
Read More
Industries
View Profile Visit Site
6000

JSA Interactive

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mechanicsburg, PA
In Mechanicsburg, Pennsylvania, JSA Interactive is a small web design agency. Founded in 2011, the team provides web design, search engine optimization, pay per click, social media marketing, and more.
Read More

View Profile Visit Site