What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5971

Marktonix LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Austin, TX
Social media marketing firm Marktonix LLC specializes in Social Media Marketing and Content Marketing. They are in Austin, Texas and Al Madam, United Arab Emirates.
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5972

JFS Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Pune, India
JFS Technologies is a web development company launched in 2023. Their team provides Web Development and Digital Strategy.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5973

SMSCloud Hub

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ahmedabad, India
SMS Marketing company SMSCloud Hub focuses on SMS Marketing and CRM consulting and SI. They are in Ahmedabad, India.
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5974

Next Level Japan

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Minato City, Japan
Founded in 2010, Next Level Japan is an Advertising company. The small team offers Advertising and Social Media Marketing.
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5975

Unique One

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warszawa, Poland
Unique One is a Market Research company. The Warszawa, Poland-based company was founded in 2000. Their team specializes in Market Research and Marketing Strategy.
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5976

Leadsterz

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Advertising company Leadsterz specializes in Advertising and Branding. They are in Petersburg, Virginia and Petersburg, Virginia.
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5977

TechHighway Systems Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oakville, Canada
Launched in 2008, TechHighway Systems Inc. Is a small Oakville, Canada-based web development firm. Their services include Web Development and Search Engine Optimization.
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5978

G Tech Web marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Delhi, India
G Tech Web marketing is a Delhi, India-based SEO services firm. They focus on Search Engine Optimization and Pay Per Click.
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5979

KEA Advertising, Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Valley Cottage, NY
KEA Advertising, Inc is a social media marketing firm. They were established in 1995, and their services include Social Media Marketing and Search Engine Optimization.
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5980

Signifi Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Leederville, Australia
Signifi Media is a Digital Strategy company. Launched in 2016, the team focuses on Digital Strategy and Social Media Marketing. The agency is based in Leederville, Australia.
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5981

D-Impulse

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Saint-Martin-du-Vivier, France
D-Impulse is a branding firm established in 2015. The team provides Branding and Digital Strategy and is in Saint-Martin-du-Vivier, France.
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5982

IT Management Corporation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santa Clara, CA
IT Management Corporation is a Santa Clara, California-based IT strategy consulting company. Their services include IT strategy consulting and Digital Strategy.
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5983

TLC Tech, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sacramento, CA
IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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5984

GoodDeal agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Narayanganj, Bangladesh
GoodDeal agency is a social media marketing company. They provide Social Media Marketing and Conversion Optimization and are in Narayanganj, Bangladesh.
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5985

ColomboLink Innovations Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Colombo, Sri Lanka
ColomboLink Innovations Pvt Ltd, a Direct Marketing company, is headquartered in Colombo, Sri Lanka and Parramatta, Australia. Their services include Direct Marketing and Web Design.
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5986

Leap Booster Technology Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Undisclosed
Leap Booster Technology Pvt Ltd is a branding firm. They focus on Branding and Public Relations and are based in.
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5987

ComOps

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pembroke Pines, FL
Launched in 2021, ComOps, a small Digital Strategy company, is headquartered in Pembroke Pines, Florida. Their services include Digital Strategy and Business Consulting.
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5988

DG Marketing Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Denver, CO
DG Marketing Services is a CRM consulting and SI company. Their small team of employees is based in Denver, Colorado. Their team provides CRM consulting and SI and Fractional CMO Services.
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5989

Rise Up Digitals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Rise Up Digitals is a social media marketing firm. Located in Durham, North Carolina, the agency provides Social Media Marketing and Content Marketing.
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5990

OCGnow

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hohenwald, TN
OCGnow is a small Hohenwald, Tennessee-based SEO company. The team offers Search Engine Optimization and Web Design.
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5991

Ainsley Shea

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Saint Paul, MN
Based in Saint Paul, Minnesota, Ainsley Shea is a small branding firm. Their services include Branding and Public Relations.
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5992

ManageAssist, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hazlet, NJ
ManageAssist, Inc. Is a Corporate Training & Coaching company launched in 2000. The team focuses on Corporate Training & Coaching and Business Consulting and is based in Hazlet, New Jersey.
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5993

TrustUs

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Undisclosed
TrustUs is a branding company. Established in 2023, the team provides Branding and Conversion Optimization.
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5994

Pradica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oak Brook, IL
Founded in 2005, Pradica is a Conversion Optimization company. The small team focuses on Conversion Optimization and Search Engine Optimization.
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5995

Acquiva Digital Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dublin, OH
Acquiva Digital Agency is a SEO agency. Their small team is located in Dublin, Ohio. Their team offers Search Engine Optimization and Social Media Marketing.
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5996

HMB Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
HMB Solutions is a web design company. Located in , the company was established in 1998. Their team specializes in Web Design and Web Development.
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5997

Avance Adcomm

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- New Delhi, India
Avance Adcomm, an Event Marketing company, is headquartered in New Delhi, India. The team focuses on Event Marketing and Social Media Marketing.
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5998

Oakmont Magnus Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ahmedabad, India
Oakmont Magnus Global is a Recruitment Process Outsourcing company located in Ahmedabad, India and Parramatta, Australia. Their services include Recruitment Process Outsourcing and Staffing.
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5999

Brinztech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Brinztech is an IT managed services company. The team offers IT managed services and other IT consulting and SI, and the company is headquartered in Dubai, United Arab Emirates.
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6000

SkyrocketCoach

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Astoria, NY
SkyrocketCoach is a branding firm. Their team is based in Astoria, New York and offers Branding and Social Media Marketing.
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