Call Center Solutions Africa(CCSA)
visit site- $5,000+
- 10 - 49 employees
- Nairobi, Kenya
Client Insights
Industry Expertise
40%
40%
20%
Client Size Distribution
Small Business (<$10M) 10%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 60%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Call Center Solutions Africa was hired by the Bermuda Monetary Authority, a financial services organization, to improve their customer support response times. The company was chosen due to their competitive cost and alignment with the company's values. The scope of work included handling inbound customer-support operations across different platforms such as phone, email, and chat. Key deliverables were daily ticket handling, SLA-based response times, quality-assurance reporting, and weekly performance summaries. The results were impressive, with Call Center Solutions Africa effectively enhancing the response times and overall customer support of the Bermuda Monetary Authority.