What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5521

Pamela Jones Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- St. Louis, MO
Pamela Jones Marketing, a SEO company, was launched in 2023. Their small team is located in St. Louis, Missouri and offers search engine optimization, pay per click, fractional cmo services, marketing strategy, and more.
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5522

Flywheel CMO, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kansas City, MO
Fractional cmo services company Flywheel CMO, LLC was founded in 2023. The small team offers fractional cmo services, e-commerce development, branding, marketing strategy, and more. The agency is based in Kansas City, Missouri.
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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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5523

LBIngenuity

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chicago, IL
LBIngenuity is a branding company. The Chicago, Illinois-based company was founded in 2022. The small team focuses on branding, content marketing, CRM consulting and SI, fractional cmo services, and more.
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5524

Akepa

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Barcelona, Spain
Akepa, a fractional cmo services company, is in Barcelona, Spain. They provide fractional cmo services, market research, digital strategy, social media marketing, and more and were established in 2021.
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5525

Coffee & Brands

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Portland, OR
Coffee & Brands, a small branding agency, is headquartered in Portland, Oregon. Established in 2023, the team specializes in branding, public relations, event marketing, social media marketing, and more.
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5526

KB Growth Advisory

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Broomfield, CO
KB Growth Advisory is an IT strategy consulting company. Founded in 2017, the company is in Broomfield, Colorado. The small team specializes in IT strategy consulting, fractional cmo services, branding, market research, and more.
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5527

Freshwater Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tampa, FL
Launched in 2019, Freshwater Marketing is a public relations agency. Headquartered in Tampa, Florida, their small team provides public relations, market research, marketing strategy, branding, and more.
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5528

Foundation Marketing Pros

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Spokane, WA
SEO services firm Foundation Marketing Pros is headquartered in Spokane, Washington. Launched in 2024, the small team provides search engine optimization, pay per click, content marketing, digital strategy, and more.
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5529

ZellDog Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huntersville, NC
ZellDog Group is a Huntersville, North Carolina-based fractional cmo services company. They specialize in fractional cmo services, branding, market research, marketing strategy, and more and were established in 2018.
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5530

Your Fractional CMO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Raleigh, NC
Your Fractional CMO is a fractional cmo services company. Founded in 2016, the team provides fractional cmo services, marketing strategy, social media marketing, content marketing, and more. Their small company is Raleigh, North Carolina-based.
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5531

5280 Accelerator

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brighton, CO
In Brighton, Colorado, 5280 Accelerator is a branding agency. The small team specializes in branding, marketing strategy, social media marketing, email marketing, and more. The agency was founded in 2002.
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5532

DigiDelhi :- Best Digital Marketing Agency in Delhi

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Delhi, India
Social media marketing firm DigiDelhi :- Best Digital Marketing Agency in Delhi was launched in 2023. Their small team is located in Delhi, India. DigiDelhi :- Best Digital Marketing Agency in Delhi provides social media marketing, email marketing, search engine optimization, pay per click, and more.
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5533

Common Acquire

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Advertising company Common Acquire was founded in 2017. The small team focuses on advertising, media planning & buying, social media marketing, content marketing, and more. The agency is in New York, New York.
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5534

UCX Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dover, DE
Pay per click company UCX Global was founded in 2018. They are based in Dover, Delaware and have a small team. UCX Global focuses on pay per click, social media marketing, web development, and sales outsourcing.
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5535

Peez & Co

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sydney, Australia
Located in Sydney, Australia, Peez & Co is a small fractional cmo services company. The team provides fractional cmo services, marketing strategy, social media marketing, content marketing, and more.
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5536

Fractional CMO Services, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
Headquartered in Austin, Texas, Fractional CMO Services, LLC is a branding company. The small agency was established in 2022. Their team offers branding, media planning & buying, demand generation marketing, fractional cmo services, and more.
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5537

NDB Web Service Srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Napoli, Italy
NDB Web Service Srl is a small sales outsourcing company based in Napoli, Italy. They focus on sales outsourcing, social media marketing, pay per click, conversion optimization, and more and were established in 2001.
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5538

Rising Tides marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Appleton, WI
Rising Tides marketing, an advertising company, was established in 2024. Headquartered in Appleton, Wisconsin, their small team provides advertising, social media marketing, content marketing, search engine optimization, and more.
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5539

Moulton Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- San Francisco, CA
Moulton Digital is a social media marketing company established in 2016. They are based in San Francisco, California and have a small team. The company offers social media marketing, content marketing, email marketing, search engine optimization, and more.
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5540

Demandgen Consultant LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Jose, CA
Established in 2022, Demandgen Consultant LLC is a small fractional cmo services company. Their team specializes in fractional cmo services, social media marketing, content marketing, email marketing, and more. The company is located in San Jose, California.
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5541

Simply Branded

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Los Angeles, CA
Simply Branded is a Los Angeles, California-based fractional cmo services company. Founded in 2016, the small team provides fractional cmo services, branding, marketing strategy, social media marketing, and more.
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5542

Newraltech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Giza, Egypt
Newraltech, a social media marketing company, was launched in 2024. The company offers social media marketing, email marketing, web development, and content writing services and has a small team. The company is based in Giza, Egypt.
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5543

TH Results

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Desborough, United Kingdom
TH Results is a direct marketing company. The small Desborough, United Kingdom-based firm was founded in 2022. Their team focuses on direct marketing, social media marketing, search engine optimization, pay per click, and more.
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5544

Sell in Seattle

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Monroe, WA
Launched in 2023, Sell in Seattle is a SEO services firm. The firm provides search engine optimization, conversion optimization, and digital strategy and has a small team.
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5545

ScrapingBee

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paris, France
ScrapingBee is a big data company launched in 2019. They are based in Paris, France and have a small team. The agency specializes in BI & big data consulting & SI, custom software development, search engine optimization, and sales outsourcing.
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5546

Viachannel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pozuelo de Alarcón, Spain
Viachannel is a direct marketing company based in Pozuelo de Alarcón, Spain. The small agency was established in 2001. Their services include direct marketing, event marketing, content marketing, sales outsourcing, and more.
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5547

Relevant Elephant

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Winfield, IL
Relevant Elephant, a small social media marketing company, is based in Winfield, Illinois. They provide social media marketing, search engine optimization, marketing strategy, content marketing, and more and were launched in 2014.
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5548

HourGlass Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Canal Fulton, OH
HourGlass Media, LLC is a branding agency launched in 2007. They are in Canal Fulton, Ohio and have a small team. Their services include branding, social media marketing, content marketing, email marketing, and more.
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5549

Broadsun Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Reston, VA
Broadsun Media, LLC is a social media marketing agency. Their small team is in Reston, Virginia. The company offers social media marketing, search engine optimization, pay per click, video marketing, and more.
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5550

Reach Ecomm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Branding company Reach Ecomm was established in 2022. Their small team is based in Toronto, Canada and focuses on branding, pay per click, content marketing, web development, and more.
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