What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5521

e-Lure Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Medford, OR
Founded in 2014, e-Lure Digital is a pay per click agency. The small team provides Pay Per Click and Advertising.
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5522

Function-AI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Roswell, GA
Function-AI, an AI development company, is in Roswell, Georgia. Their services include Artificial Intelligence and Business Consulting.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5523

Behemyth

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dallas, TX
Behemyth is an Other Marketing company. Their team is located in Dallas, Texas. The agency focuses on Other Marketing and Advertising.
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5524

Surge Street

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Gurugram, India
Email Marketing company Surge Street was established in 2019. The team offers Email Marketing and CRM consulting and SI and is headquartered in Gurugram, India.
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5525

NicSquared Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bethesda, MD
NicSquared Solutions, a small Accounting company, is located in Bethesda, Maryland. The team offers Accounting and Cybersecurity.
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5526

Iron Flame Technologies, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Baltimore, MD
Iron Flame Technologies, Inc. Is an IT managed services company. Founded in 2004, the firm is located in Baltimore, Maryland. Their team provides IT managed services and Cybersecurity.
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5527

CSR Personnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Portland, OR
CSR Personnel, a Staffing company, provide Staffing and Recruiting. They were established in 2002.
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5528

sonnecastle and company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Myers, FL
Launched in 2003, sonnecastle and company is a Business Consulting company. The small team focuses on Business Consulting and Finance & Accounting Outsourcing (FAO).
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5529

Update Website

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
Update Website is a PPC agency. They are headquartered in Thokoza, South Africa. Their team provides Pay Per Click and Call Center Services.
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5530

Maven Technology Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sheffield, England
CRM consulting and SI company Maven Technology Services provides CRM consulting and SI and E-Commerce Development. They are headquartered in Sheffield, England.
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5531

Pig & Rooster

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Raleigh, NC
Founded in 2017, Pig & Rooster is a small Raleigh, North Carolina-based branding agency. Their team specializes in Branding and Search Engine Optimization.
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5532

Marketing Strategy Labs

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Edison, NJ
Founded in 2019, Marketing Strategy Labs is a Content Marketing company. The agency specializes in Content Marketing and Email Marketing.
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5533

Uttr Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Uttr Digital is a Glasgow, Scotland-based Mobile & App Marketing company. Their services include Mobile & App Marketing and Search Engine Optimization.
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5534

GROW By Blue Rabbit Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
GROW By Blue Rabbit Digital, a SEO agency, was founded in 2018. The agency provides Search Engine Optimization and Ecommerce Marketing.
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5535

MLCPH Business Consultancy Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
MLCPH Business Consultancy Services is a Market Research company. Located in Quezon City, Philippines, the firm offers Market Research and Search Engine Optimization.
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5536

Acsel Now

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Riyadh, Saudi Arabia
Acsel Now is a Business Consulting company. Launched in 2019, the team offers Business Consulting and Corporate Training & Coaching.
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5537

Hype Origin

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Hype Origin, a telephone answering service, is headquartered in Jamshedpur, India. Their services include Call Center Services and Search Engine Optimization.
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5538

ConvertB2B

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Brewster, NY
ConvertB2B, a small Content Marketing company, is based in Brewster, New York. The team specializes in Content Marketing and Email Marketing.
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5539

Lighthouse Advisory

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Zagreb, Croatia
In Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
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5540

JIUZIE COMPANY LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
JIUZIE COMPANY LTD is a branding agency in Moshi, Tanzania and Dar es Salaam, Tanzania. They offer Branding and Business Consulting and were established in 2020.
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5541

AA Digital Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alicante, Spain
Launched in 2020, AA Digital Services is a small Alicante, Spain-based branding agency. Their services include Branding and Public Relations.
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5542

Blockchain Marketing Boutique

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Blockchain Marketing Boutique is a public relations firm established in 2019. The team offers Public Relations and Social Media Marketing and is in Barcelona, Spain.
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5543

RoseTech Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
RoseTech Marketing is a social media marketing firm established in 2019. Their team offers Social Media Marketing and Content Marketing.
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5544

iTechSoft Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ahmedabad, India
ITechSoft Technologies is a social media marketing company. Located in Ahmedabad, India, the team provides Social Media Marketing and Email Marketing.
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5545

Armada Infotech

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
Accounting company Armada Infotech was launched in 1980. The team focuses on Accounting and Business Consulting and is located in Dubai, United Arab Emirates.
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5546

Tamim Hossain Arabi - A digital marketing Expert in BD

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brahmanbaria, Bangladesh
Tamim Hossain Arabi - A digital marketing Expert in BD is a social media marketing company established in 2019. Their team offers Social Media Marketing and Content Marketing.
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5547

Centradesur N.V.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Centradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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5548

BisUnited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dhaka, Bangladesh
Founded in 2021, BisUnited is an Email Marketing company. The small team provides Email Marketing and Direct Marketing.
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5549

Greatleads

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- London, England
Greatleads is a Direct Marketing company located in Florianópolis, Brazil and London, England. They offer Direct Marketing and Market Research and were established in 2018.
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5550

Tricky Mind Solution

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New Delhi, India
Established in 2015, Tricky Mind Solution is a website development firm. The team offers Web Development and Mobile App Development and is located in New Delhi, India and Delhi, India.
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