What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5581

Media Riser

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Surat, India
Headquartered in Surat, India, Media Riser is a SEO agency. Their services include Search Engine Optimization and Social Media Marketing.
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5582

Catalytics Automation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Founded in 2024, Catalytics Automation is a CRM consulting and SI company. Their team offers CRM consulting and SI and Business Consulting.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5583

Local Expert Pro

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Launched in 2023, Local Expert Pro is a small -based web design company. Their team offers Web Design and Search Engine Optimization.
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5584

KB Growth Advisory

(0 Reviews)

Not yet reviewed.
- $25,000+
- 2 - 9 employees
- Broomfield, CO
Located in Broomfield, Colorado, KB Growth Advisory is a Fractional CMO Services company. Their services include Fractional CMO Services and Marketing Strategy.
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5585

Pam Didner

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Pam Didner, a Fractional CMO Services company, is located in Raleigh, North Carolina. They specialize in Fractional CMO Services and Content Marketing.
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5586

Industrious Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Wilmington, MA
Founded in 2018, Industrious Digital Marketing is a Marketing Strategy company. The team focuses on Marketing Strategy and Search Engine Optimization and is based in Wilmington, Massachusetts.
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5587

Virtual Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
Virtual Group, a Fractional CMO Services company, is in Austin, Texas. They provide Fractional CMO Services and Social Media Marketing and were founded in 2013.
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5588

CTAWeb S.r.l.s.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Falciano del Massico, CE, Italy
CTAWeb S.r.l.s., a social media marketing firm, was launched in 2012. The agency offers Social Media Marketing and Pay Per Click.
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5589

Outsource Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New-york City, NY
Outsource Solutions, an Employer of Record (EOR) Services company, was launched in 2023. The small team specializes in Employer of Record (EOR) Services and Social Media Marketing.
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5590

NXT Consultancy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Boksburg, South Africa
NXT Consultancy is a Marketing Strategy company launched in 2013. The small team focuses on Marketing Strategy and Business Consulting.
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5591

Grudva LLC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Doha, Qatar
Grudva LLC is a Doha, Qatar-based Content Marketing company. Their services include Content Marketing and Business Consulting.
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5592

Ace Genesis Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Delhi, India
Web design company Ace Genesis Digital was launched in 1999. The team provides Web Design and Web Development and is based in Delhi, India.
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5593

Digital Saransh

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Delhi, India
Digital Saransh is a branding company established in 2019. The company provides Branding and Public Relations, and is small.
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5594

Mosaic eMarketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hudson, OH
Mosaic eMarketing is a small social media marketing firm located in Hudson, Ohio. Their services include Social Media Marketing and Search Engine Optimization.
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5595

Marketing Dynamics

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Toronto, Canada
Marketing Dynamics is a branding agency. They offer Branding and Content Marketing and are in Toronto, Canada.
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5596

Bankai.Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Bankai.Agency, a branding agency, provides Branding and Marketing Strategy. The agency is in Almaty, Kazakhstan.
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5597

RevOps Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ridgefield, WA
RevOps Global is a Marketing Strategy company established in 2010. The company offers Marketing Strategy and BI & big data consulting & SI.
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5598

Insight Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Orlando, FL
In Sao Paulo, Brazil and Orlando, Florida, Insight Sales is a CRM consulting and SI company. Launched in 2018, the team focuses on CRM consulting and SI and Business Consulting.
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5599

Axiomdigita Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Easton, CT
Axiomdigita Marketing is a small Easton, Connecticut-based Marketing Strategy company. The team provides Marketing Strategy and Social Media Marketing.
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5600

Rankin PR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Rankin PR is a PR company. The Houston, Texas-based company was launched in 2010. Their team offers Public Relations and Social Media Marketing.
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5601

Level Up Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rockwood, MI
Social media marketing company Level Up Digital Marketing was founded in 2021. The team specializes in Social Media Marketing and Search Engine Optimization.
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5602

Top Results Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Reno, NV
Top Results Consulting is a SEO agency. The small Reno, Nevada-based team focuses on Search Engine Optimization and Web Development. The company was established in 2020.
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5603

OnDemand Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
OnDemand Marketing is an Advertising company established in 2021. Their team provides Advertising and Marketing Strategy.
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5604

Moso Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Springfield, MO
Moso Digital is a web design agency. Launched in 2018, their team provides Web Design and E-Commerce Development.
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5605

Blaink Digital

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Undisclosed
Blaink Digital is a small artificial intelligence company. The team provides Artificial Intelligence and AI Consulting.
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5606

Northland Marketing LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hartford, CT
Established in 2020, Northland Marketing LLC is a small social media marketing firm. Their team specializes in Social Media Marketing and Search Engine Optimization.
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5607

Athletix Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Athletix Agency, a small Email Marketing company, is headquartered in Vancouver, Canada. Their services include Email Marketing and Sports Marketing.
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5608

PolyAI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, England
Founded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
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5609

Qualfon

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Customer Service Outsourcing company Qualfon was established in 1996. The firm focuses on Customer Service Outsourcing and Fulfillment.
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5610

Hempley

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gdańsk, Poland
Hempley is a Commercial Development company. The Gdańsk, Poland-based company was launched in 2020. Their team provides Commercial Development and Marketing Strategy.
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