What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (54 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- ContactWorks
  (6 Reviews) 4.9
  - Timeliness
    4.8
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $5,000+
  - 50 - 249 employees
  - Austin, TX
  Outsourcing firm ContactWorks is based in Austin, Texas. They were founded in 2004 and now employ a team of 20 that specializes in voice services for clients in the financial & business services and healthcare industries.
  
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5581

GLOWINT

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Miramar, FL
Business consulting company GLOWINT is in Miramar, Florida. They focus on business consulting, marketing strategy, sales outsourcing, digital strategy, and more and were founded in 2017.
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5582

Innoventure Fintech Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Delhi, India
Launched in 2019, Innoventure Fintech Pvt. Ltd. Is a social media marketing company. The small team provides social media marketing, mobile & app marketing, search engine optimization, web design, and more. The agency is in Delhi, India and Noida, India.
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5583

Novatrade Brasil

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sao Paulo, Brazil
Novatrade Brasil is a logistics & supply chain consulting company. Established in 2012, the team provides logistics & supply chain consulting, business consulting, and call center services. Their small firm is headquartered in Sao Paulo, Brazil and Sao Jose, Brazil.

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5584

Arystech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Glenview, IL
Small cloud consulting & SI company Arystech, is located in Glenview, Illinois. They specialize in cloud consulting & SI, custom software development, IT strategy consulting, ERP consulting and SI, and more and were founded in 2022.
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5585

Hart & Associates Management Consultants Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Toronto, Canada
Hart & Associates Management Consultants Ltd. Is a Toronto, Canada-based business consulting company. They offer business consulting, market research, and sales outsourcing and were founded in 1988.
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5586

MK Digitalmare Pvt Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hyderabad, India
Web design agency MK Digitalmare Pvt Ltd is in Hyderabad, India. The company focuses on web design, digital strategy, social media marketing, email marketing, and more and is small.The company was founded in 2019.
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5587

Cool & Associates LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Westminster, MD
Cool & Associates LLC is a marketing strategy company in Westminster, Maryland. Established in 2011, the small team focuses on marketing strategy, branding, media planning & buying, event marketing & planning, and more.

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5588

poweredindia yellow pages

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- New Delhi, India
Established in 2010, poweredindia yellow pages is a back office outsourcing company. The agency specializes in back office outsourcing, commercial brokerage services, commercial property management, commercial financing, funding, & investment, and more and has a small team.
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5589

Guangzhou Leadcom Information Technology Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Founded in 2003, Guangzhou Leadcom Information Technology Co., Ltd. Is an IT strategy consulting company. Their small team is in Guangzhou, China. Their services include IT strategy consulting, IT managed services, custom software development, back office outsourcing, and more.
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5590

Logical Wiz

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, England
Branding agency Logical Wiz is in London, United Kingdom. The small team provides branding, web design, product design, call center services, and more. The firm was established in 2019.
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5591

Batten & Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- München, Germany
Batten & Company is a small business consulting company. Founded in 2000, the company is based in München, Germany and Düsseldorf, Germany. Their team offers business consulting, branding, marketing strategy, CRM consulting and SI, and more.
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5592

Immortal Jellyfish Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ann Arbor, MI
Branding company Immortal Jellyfish Marketing is in Ann Arbor, Michigan. The small agency was founded in 2018. Their services include branding, market research, marketing strategy, event marketing & planning, and more.

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5593

SDLV Marketing Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- دبي, United Arab Emirates
Small social media marketing agency SDLV Marketing Management , is headquartered in دبي, United Arab Emirates. Established in 2022, the team provides social media marketing, email marketing, search engine optimization, pay per click, and more.
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5594

ScoVelo Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chennai, India
ScoVelo Consulting is a small digital strategy company based in Chennai, India and Chennai, India. They offer digital strategy, social media marketing, search engine optimization, business consulting, and more and were founded in 2019.
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5595

Incredere Services Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ahmedabad, India
Incredere Services Pvt. Ltd. Is a IT staff augmentation company. Founded in 2020, the team offers IT staff augmentation, mobile app development, custom software development, web development, and more. Their small firm is Ahmedabad, India-based.
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5596

FuturePro Global Outsourcing Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Jaipur, India
FuturePro Global Outsourcing Pvt. Ltd. Is a finance & accounting outsourcing (FAO) company. Their small team is located in Jaipur, India and Noida, India. Their services include finance & accounting outsourcing (FAO), accounting, back office outsourcing, digital strategy, and more. The agency was launched in 2015.
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5597

The Tech Movers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Located in Mount Pleasant, Arkansas, The Tech Movers is a web design company. Established in 2015, the small team offers web design, web development, e-commerce development, translation, and more.
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5598

Silver Bullet

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Jounieh, Lebanon
Silver Bullet is a social media marketing company located in Zouk Mosbeh, Lebanon. The small team provides social media marketing, customer service outsourcing, and call center services. The firm was established in 2017.
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5599

marketingwaves

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Undisclosed
Marketingwaves is a small content marketing company. Established in 2022, the team provides content marketing, email marketing, search engine optimization, pay per click, and more.
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5600

Mediawirt Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Muratpasa, Türkiye
Mediawirt Consulting is a small customer service outsourcing company. The Muratpasa, Turkey-based company was founded in 2012. Their services include customer service outsourcing, search engine optimization, pay per click, print design, and more.
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5601

ERAI Turkey

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul, Türkiye
ERAI Turkey, a small business consulting company, is headquartered in Istanbul, Turkey. Established in 2006, the team focuses on business consulting, back office outsourcing, market research, call center services, and more.
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5602

Elation Enterprises

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rawalpindi, Pakistan
Elation Enterprises is a branding agency headquartered in Rawalpindi, Pakistan and Rawalpindi, Pakistan. The firm focuses on branding, social media marketing, content marketing, search engine optimization, and more and has a small team.The firm was launched in 2010.
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5603

IubiMark

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
AdDesign is a small advertising company. The Casablanca, Morocco-based company was established in 2022. Their services include advertising, digital strategy, social media marketing, and web design.
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5604

Fan The Flames Marketing & Design Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bristol, England
Fan The Flames Marketing & Design Ltd. Is a small social media marketing firm. They offer social media marketing, search engine optimization, pay per click, web design, and more and were launched in 2019.
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5605

Global Presence Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Global Presence Marketing, a IT managed services company, was founded in 2006. They are headquartered in Pembroke Pines, Florida and have a small team. Their services include IT managed services.

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5606

RNL Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, England
RNL Group is a London, United Kingdom-based social media marketing agency. The small agency was established in 2022. Their team focuses on social media marketing, content marketing, and sales outsourcing.
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5607

AlterClouds

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
AlterClouds is a cloud consulting & SI company launched in 2016. Their small team is based in Herrsching, Germany and Zenica, Bosnia and Herzegovina. The company offers cloud consulting & SI, IT strategy consulting, web development, call center services, and more.
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5608

Right Educate

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Right Educate, a advertising company, was established in 2019. They are in Chennai, India and have a small team. Their services include advertising, social media marketing, content marketing, search engine optimization, and more.

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5609

L2 Global Technologies pvt ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hounslow, England
L2 Global Technologies pvt ltd. Is a CRM consulting and SI company in Hounslow, United Kingdom and Gannavaram, India. The small team offers CRM consulting and SI, web development, mobile app development, application management & support, and more and was launched in 2014.
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Clients
- Pennar
Industries
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5610

Ordorite Software Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Galway, Ireland
Interior design company Ordorite Software Solutions is headquartered in Galway, Ireland; Burnley, United Kingdom; San Francisco, California and Toronto, Canada. The agency offers interior design, customer service outsourcing, IT strategy consulting, BI & big data consulting & SI, and more and is small.The agency was established in 2006.
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