What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of September 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (54 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- ContactWorks
  (6 Reviews) 4.9
  - Timeliness
    4.8
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $5,000+
  - 50 - 249 employees
  - Austin, TX
  Outsourcing firm ContactWorks is based in Austin, Texas. They were founded in 2004 and now employ a team of 20 that specializes in voice services for clients in the financial & business services and healthcare industries.
  
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5611

Elements Next Generation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Elements Next Generation is a small digital strategy company. Founded in 2016, the team specializes in digital strategy, social media marketing, content marketing, email marketing, and more. The company is in دبي, United Arab Emirates.
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5612

Hyp Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, England
Hyp Group, a branding firm, is in London, United Kingdom. The small firm was established in 2023. Their services include branding, business consulting, content marketing, cloud consulting & SI, and more.
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5613

digitizengrow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Digitizengrow is a direct marketing company. They are in Dubai, United Arab Emirates and have a small team. The firm focuses on direct marketing, social media marketing, content marketing, email marketing, and more.
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5614

Pekaabo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
Social media marketing company Pekaabo is located in Tampa, Florida. They specialize in social media marketing, content marketing, search engine optimization, marketing strategy, and more and were founded in 2021.

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5615

E Tech Crew

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
E Tech Crew is a branding firm headquartered in Schenectady, New York. The small company was launched in 2018. Their team offers branding, social media marketing, search engine optimization, pay per click, and more.
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5616

AISM2

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
AISM2 , a social media marketing firm, was founded in 2017. The small Mississauga, Canada-based team specializes in social media marketing, advertising, search engine optimization, pay per click, and more.
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5617

Auxor Tech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Auxor Tech is a social media marketing company headquartered in Sahibzada Ajit Singh Nagar, India. The firm offers social media marketing, content marketing, search engine optimization, pay per click, and more and has a small team.The firm was established in 2023.
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5618

Staci US

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jersey City, NJ
Staci US is a fulfillment company located in Jersey City, New Jersey. The small agency was founded in 1989. Their team offers fulfillment, logistics & supply chain consulting, branding, sales outsourcing, and more.

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5619

UK Pick & Pack

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lancing, England
Located in Lancing, United Kingdom, UK Pick & Pack is a fulfillment company. They specialize in fulfillment, warehousing & distribution, customer service outsourcing, and sales outsourcing and were established in 2005.

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5620

Pick & Pack Express

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Coalville, England
Located in Coalville, United Kingdom, Pick & Pack Express is a small fulfillment company. Established in 2008, the team provides fulfillment, warehousing & distribution, trucking, and sales outsourcing.

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5621

Shepard Enterprises

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bedford, MA
Shepard Enterprises is an advertising company. The small Bedford, Massachusetts-based agency was established in 2023. Their team provides advertising, branding, marketing strategy, search engine optimization, and more.
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5622

Nv it experts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Union City, CA
Established in 2021, Nv it experts is a small web design agency. Their team focuses on web design, e-commerce development, search engine optimization, graphic design, and more. The firm is in Union City, California; New Delhi, India and Surrey, Canada.
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5623

Alpha Bay Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- St. Petersburg, FL
Alpha Bay Media is a digital strategy company founded in 2012. They are located in St. Petersburg, Florida and have a small team. Their services include digital strategy, social media marketing, search engine optimization, pay per click, and more.
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5624

Vibgyor Global Web Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kazhakkoottam, India
In Kazhakkoottam, India, Vibgyor Global Web Solutions is a SEO company. Founded in 2022, the small team provides search engine optimization, graphic design, web development, social media marketing, and more.
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5625

GetFunnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hadera, Israel
GetFunnel is a small artificial intelligence firm founded in 2023. Their team provides Artificial Intelligence, email marketing, conversion optimization, other digital marketing, and more. The company is in Lewes, Delaware and Hadera, Israel.
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5626

Dragon Digitals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Social media marketing firm Omnitech Solutions Limited was established in 2022. Their small team is headquartered in Dhaka, Bangladesh. Omnitech Solutions Limited provides social media marketing, email marketing, search engine optimization, pay per click, and more.
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5627

Lead Magnet

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Praha 9, Czech Republic
Lead Magnet is a branding firm. Launched in 2018, the agency is in Praha 9, Czech Republic. The small team focuses on branding, marketing strategy, social media marketing, email marketing, and more.
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5628

Wagada Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- St Albans, England
In St Albans, United Kingdom and Cheltenham, United Kingdom, Wagada Digital is a branding agency. The small agency was established in 2011. Their services include branding, public relations, marketing strategy, social media marketing, and more.
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5629

Tech Hybrids

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Tech Hybrids is a digital strategy company. Launched in 2023, the company is based in Muscat, Oman. The small team provides digital strategy, social media marketing, search engine optimization, pay per click, and more.
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5630

X80Graphics

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami Lakes, FL
X80Graphics is a small branding firm. The Miami Lakes, Florida-based agency was established in 2019. Their services include branding, social media marketing, search engine optimization, graphic design, and more.
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5631

Grayline Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Established in 2020, Grayline Digital is a website development company. The company provides web development, e-commerce development, social media marketing, email marketing, and more and has a small team. The company is headquartered in Dubai, United Arab Emirates.
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5632

Inbouncy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Inbouncy LLC is a marketing strategy company in Sheridan, Wyoming. The small team provides marketing strategy, content marketing, email marketing, conversion optimization, and more and was launched in 2015.
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5633

NLP Nigeria

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lagos, Nigeria
NLP Nigeria is a digital strategy company in Lagos, Nigeria and Lagos, Nigeria. The agency provides digital strategy, social media marketing, content marketing, email marketing, and more and has a small team.The agency was launched in 2013.
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5634

Kupa Creative Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cape Town, South Africa
Kupa Creative Group is a web design agency launched in 2010. Located in Cape Town, South Africa and Lethabong, South Africa, their small team offers web design, social media marketing, content marketing, email marketing, and more.
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5635

Textedly

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Textedly, a small sms marketing company, is located in Nashville, Tennessee. They specialize in sms marketing and were launched in 2015.
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5636

Prospercity

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
Sales outsourcing company Prospercity was founded in 2022. The firm provides sales outsourcing and has a small team.
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5637

Zenora Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Zenora Marketing is a small branding firm. The agency was launched in 2023. Their team specializes in branding, social media marketing, search engine optimization, pay per click, and more.
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5638

Brandwise

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- T'bilisi, Georgia
Brandwise, a branding company, is located in T'bilisi, Georgia. The company offers branding, web design, digital strategy, social media marketing, and more and has a small team.The company was launched in 2022.
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5639

MOV Management Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Agia Varvara, Cyprus
Marketing strategy company MOV Management Ltd. Was established in 2013. Their small team is based in Agia Varvara, Cyprus and Jersey City, New Jersey. MOV Management Ltd. Focuses on marketing strategy, social media marketing, content marketing, pay per click, and more.
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5640

Emroy Creative Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sutherland, Australia
Emroy Creative Group, a small print design company, is in Sutherland, Australia. They focus on print design, graphic design, branding, marketing strategy, and more and were founded in 2009.
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