What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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4951

SDLV Marketing Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- دبي, United Arab Emirates
Small social media marketing agency SDLV Marketing Management , is headquartered in دبي, United Arab Emirates. Established in 2022, the team provides social media marketing, email marketing, search engine optimization, pay per click, and more.
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4952

ScoVelo Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chennai, India
ScoVelo Consulting is a small digital strategy company based in Chennai, India and Chennai, India. They offer digital strategy, social media marketing, search engine optimization, business consulting, and more and were founded in 2019.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4953

Incredere Services Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ahmedabad, India
Incredere Services Pvt. Ltd. Is a IT staff augmentation company. Founded in 2020, the team offers IT staff augmentation, mobile app development, custom software development, web development, and more. Their small firm is Ahmedabad, India-based.
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4954

GainShare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Marketing strategy company GainShare was established in 1985. The small team offers marketing strategy, media planning & buying, search engine optimization, pay per click, and more. The agency is based in Chicago, Illinois and Toronto, Canada.
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4955

FuturePro Global Outsourcing Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Jaipur, India
FuturePro Global Outsourcing Pvt. Ltd. Is a finance & accounting outsourcing (FAO) company. Their small team is located in Jaipur, India and Noida, India. Their services include finance & accounting outsourcing (FAO), accounting, back office outsourcing, digital strategy, and more. The agency was launched in 2015.
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4956

The Tech Movers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Mount Pleasant, AR
Located in Mount Pleasant, Arkansas, The Tech Movers is a web design company. Established in 2015, the small team offers web design, web development, e-commerce development, translation, and more.
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4957

Silver Bullet

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Jounieh, Lebanon
Silver Bullet is a social media marketing company located in Zouk Mosbeh, Lebanon. The small team provides social media marketing, customer service outsourcing, and call center services. The firm was established in 2017.
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4958

marketingwaves

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Undisclosed
Marketingwaves is a small content marketing company. Established in 2022, the team provides content marketing, email marketing, search engine optimization, pay per click, and more.
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4959

Mediawirt Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Muratpasa, Türkiye
Mediawirt Consulting is a small customer service outsourcing company. The Muratpasa, Turkey-based company was founded in 2012. Their services include customer service outsourcing, search engine optimization, pay per click, print design, and more.
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4960

ERAI Turkey

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul, Türkiye
ERAI Turkey, a small business consulting company, is headquartered in Istanbul, Turkey. Established in 2006, the team focuses on business consulting, back office outsourcing, market research, call center services, and more.
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4961

Sales Pipe Pro Inc.

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- West Palm Beach, FL
Sales Pipe Pro Inc. Is a West Palm Beach, Florida-based other application development company. Established in 2022, the small team focuses on other application development, custom software development, web development, and e-commerce development.
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4962

Elation Enterprises

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rawalpindi, Pakistan
Elation Enterprises is a branding agency headquartered in Rawalpindi, Pakistan and Rawalpindi, Pakistan. The firm focuses on branding, social media marketing, content marketing, search engine optimization, and more and has a small team.The firm was launched in 2010.
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4963

AdDesign

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Casablanca, Morocco
AdDesign is a small advertising company. The Casablanca, Morocco-based company was established in 2022. Their services include advertising, digital strategy, social media marketing, and web design.
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4964

Fan The Flames Marketing & Design Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bristol, United Kingdom
Fan The Flames Marketing & Design Ltd. Is a small social media marketing firm. They offer social media marketing, search engine optimization, pay per click, web design, and more and were launched in 2019.
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4965

Global Presence Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Pembroke Pines, FL
Global Presence Marketing, a IT managed services company, was founded in 2006. They are headquartered in Pembroke Pines, Florida and have a small team. Their services include IT managed services.

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4966

RNL Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, United Kingdom
RNL Group is a London, United Kingdom-based social media marketing agency. The small agency was established in 2022. Their team focuses on social media marketing, content marketing, and sales outsourcing.
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4967

AlterClouds

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Herrsching, Germany
AlterClouds is a cloud consulting & SI company launched in 2016. Their small team is based in Herrsching, Germany and Zenica, Bosnia and Herzegovina. The company offers cloud consulting & SI, IT strategy consulting, web development, call center services, and more.
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4968

Right Educate

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chennai, India
Right Educate, a advertising company, was established in 2019. They are in Chennai, India and have a small team. Their services include advertising, social media marketing, content marketing, search engine optimization, and more.

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4969

Ordorite Software Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Galway, Ireland
Interior design company Ordorite Software Solutions is headquartered in Galway, Ireland; Burnley, United Kingdom; San Francisco, California and Toronto, Canada. The agency offers interior design, customer service outsourcing, IT strategy consulting, BI & big data consulting & SI, and more and is small.The agency was established in 2006.
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4970

Elements Next Generation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- دبي, United Arab Emirates
Elements Next Generation is a small digital strategy company. Founded in 2016, the team specializes in digital strategy, social media marketing, content marketing, email marketing, and more. The company is in دبي, United Arab Emirates.
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4971

Hyp Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
Hyp Group, a branding firm, is in London, United Kingdom. The small firm was established in 2023. Their services include branding, business consulting, content marketing, cloud consulting & SI, and more.
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4972

digitizengrow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Digitizengrow is a direct marketing company. They are in Dubai, United Arab Emirates and have a small team. The firm focuses on direct marketing, social media marketing, content marketing, email marketing, and more.
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4973

E Tech Crew

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Schenectady, NY
E Tech Crew is a branding firm headquartered in Schenectady, New York. The small company was launched in 2018. Their team offers branding, social media marketing, search engine optimization, pay per click, and more.
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4974

AISM2

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Mississauga, Canada
AISM2 , a social media marketing firm, was founded in 2017. The small Mississauga, Canada-based team specializes in social media marketing, advertising, search engine optimization, pay per click, and more.
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4975

Auxor Tech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sahibzada Ajit Singh Nagar, India
Auxor Tech is a social media marketing company headquartered in Sahibzada Ajit Singh Nagar, India. The firm offers social media marketing, content marketing, search engine optimization, pay per click, and more and has a small team.The firm was established in 2023.
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4976

Staci US

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jersey City, NJ
Staci US is a fulfillment company located in Jersey City, New Jersey. The small agency was founded in 1989. Their team offers fulfillment, logistics & supply chain consulting, branding, sales outsourcing, and more.

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4977

UK Pick & Pack

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lancing, United Kingdom
Located in Lancing, United Kingdom, UK Pick & Pack is a fulfillment company. They specialize in fulfillment, warehousing & distribution, customer service outsourcing, and sales outsourcing and were established in 2005.

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4978

Pick & Pack Express

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Coalville, United Kingdom
Located in Coalville, United Kingdom, Pick & Pack Express is a small fulfillment company. Established in 2008, the team provides fulfillment, warehousing & distribution, trucking, and sales outsourcing.

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4979

Shepard Enterprises

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bedford, MA
Shepard Enterprises is an advertising company. The small Bedford, Massachusetts-based agency was established in 2023. Their team provides advertising, branding, marketing strategy, search engine optimization, and more.
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4980

Nv it experts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Union City, CA
Established in 2021, Nv it experts is a small web design agency. Their team focuses on web design, e-commerce development, search engine optimization, graphic design, and more. The firm is in Union City, California; New Delhi, India and Surrey, Canada.
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