What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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4261

Fortytwo.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Mriehel, Malta
Founded in 2001, Fortytwo. Is a sms marketing company. Their small team is in Mriehel, Malta and specializes in sms marketing and call center services.

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4262

Bamford Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Karachi, Pakistan
Established in 2013, Bamford Digital Marketing is a social media marketing company. Their small team is in Karachi, Pakistan and provides social media marketing, search engine optimization, pay per click, call center services, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4263

Inspiril Marketing Solutions (IMS)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sandton, South Africa
Inspiril Marketing Solutions (IMS) is a branding agency. They are located in Sandton, South Africa and have a small team. The agency focuses on branding, social media marketing, email marketing, sales outsourcing, and more.
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4264

RPO SERVICES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kitchener, Canada
Recruitment process outsourcing company RPO SERVICES was established in 2011. The firm focuses on recruitment process outsourcing, accounting, staffing, hr consulting, and more and has a small team.
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4265

Onspec Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Regina, Canada
Onspec Solutions Inc., a recruitment process outsourcing company, was founded in 2007. Their small team is based in Regina, Canada and specializes in recruitment process outsourcing, sales outsourcing, staffing, and recruiting.
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4266

Grow More Excellence LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- St. Petersburg, FL
Small back office outsourcing company Grow More Excellence LLC, is based in St. Petersburg, Florida. Established in 2022, the team offers back office outsourcing, call center services, document digitization & management, finance & accounting outsourcing (FAO), and more.
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4267

After Hours MSP

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sheridan, WY
After Hours MSP is an other IT consulting and SI company launched in 2023. The firm offers other IT consulting and SI and has a small team.
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4268

BEETc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bangkok, Thailand
BEETc is an event management company launched in 2017. Headquartered in Bangkok, Thailand, their small team focuses on event management, market research, event marketing, and sales outsourcing.
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4269

Grm Bpo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Undisclosed
Established in 2021, Grm Bpo is a. The small team specializes in.
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4270

DOTIVATE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lahore, Pakistan
DOTIVATE is a video production company founded in 2016. Headquartered in Lahore, Pakistan, their small team offers video production and sales outsourcing.
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4271

HUONE Meeting and Event Venues

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Helsinki, Finland
Established in 2012, HUONE Meeting and Event Venues is an event marketing company. Their small team is headquartered in Helsinki, Finland. Their services include event marketing, event management, and call center services.
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4272

Webwers Cloudtech Private Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Noida, India
Webwers Cloudtech Private Limited is an email marketing company. They are in Noida, India and have a small team. Their services include email marketing, custom software development, Artificial Intelligence, call center services, and more.
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4273

ClickOne Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Carlton, Australia
Founded in 2021, ClickOne Digital is a social media marketing firm. The small Carlton, Australia-based team provides social media marketing.
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4274

Fotoplane Social

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gurugram, India
Launched in 2019, Fotoplane Social is a small content marketing company. Their team provides content marketing, web development, sales outsourcing, social media marketing, and more. The company is headquartered in Gurugram, India.
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4275

Andrew Reise

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Overland Park, KS
Andrew Reise is a small business consulting company. Located in Overland Park, Kansas, the firm was launched in 2004. Their services include business consulting, call center services, corporate training & coaching, hr consulting, and more.
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4276

Coastal Consultants RI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Providence, RI
Founded in 2020, Coastal Consultants RI is a small business consulting company. Their team provides business consulting, marketing strategy, corporate training & coaching, sales outsourcing, and more. The agency is in Providence, Rhode Island.
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4277

Peer Sales Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Omaha, NE
Business consulting company Peer Sales Agency was founded in 2018. Their small team is headquartered in Omaha, Nebraska. Their services include business consulting, CRM consulting and SI, and sales outsourcing.
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4278

moveoffshore

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Orlando, FL
Moveoffshore is a call center. They are based in Orlando, Florida and have a small team that specializes in call center services, back office outsourcing, digital strategy, social media marketing, and more. The company was founded in 2024.
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4279

SEO Genius Lab

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Konabari, Bangladesh
SEO Genius Lab is a SEO agency. Their small team is headquartered in Konabari, Bangladesh and focuses on search engine optimization, ux/ui design, web development, e-commerce development, and more. The company was launched in 2018.
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4280

Altask

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Tiranë, Albania
Altask is a back office outsourcing company launched in 2024. Their small team is located in Tiranë, Albania. Their services include back office outsourcing and call center services.
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4281

Elevated Audience

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Doylestown, PA
Established in 2020, Elevated Audience is a small SEO services firm. Their team provides search engine optimization, pay per click, web design, web development, and more. The firm is located in Doylestown, Pennsylvania.
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4282

callnova

(0 Reviews)

Not yet reviewed.
- $100,000+
- 10 - 49 employees
- London, Canada
Business consulting company callnova was launched in 2018. In London, Canada, their small team focuses on business consulting, call center services, back office outsourcing, trucking, and more.
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4283

Siya Ram SEO Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Indore, India
Siya Ram SEO Services is a digital strategy company. Their small team is in Indore, India. The company specializes in digital strategy, social media marketing, search engine optimization, pay per click, and more. The company was founded in 2021.
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4284

Destiny Digital Consulting LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Claymont, DE
Destiny Digital Consulting LLC is a small Claymont, Delaware-based social media marketing company. Launched in 2019, the team focuses on social media marketing, web design, logo, sales outsourcing, and more.
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4285

Vantage Plus Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
AI firm Vantage Plus Marketing was launched in 2023. Their small team is headquartered in Dubai, United Arab Emirates; Islamabad, Pakistan; Clogne, Germany and Debrecen, Hungary and focuses on Artificial Intelligence, sales outsourcing, social media marketing, content marketing, and more.
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4286

Wexler Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Alexandria, VA
Established in 2012, Wexler Marketing is a SEO agency. The firm focuses on search engine optimization, video production, CRM consulting and SI, sales outsourcing, and more and has a small team. The firm is located in Alexandria, Virginia.
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4287

Grey Matter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cincinnati, OH
Headquartered in Cincinnati, Ohio, Grey Matter is a SEO services firm. The small agency was established in 2016. Their team offers search engine optimization, pay per click, call center services, content writing services, and more.
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4288

Allied Insight

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York City, NY
Allied Insight is a SEO company. They are based in New York City, New York and have a small team. Their services include search engine optimization, pay per click, web development, sales outsourcing, and more.
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4289

Rise25

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tiburon, CA
Rise25, a , is based in Tiburon, California and Northbrook, Illinois. They focus on and were established in 2015.
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4290

Asfera Technologies Private Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New Delhi, India
Asfera Technologies Private Limited is a small. Founded in 2010, the agency is in New Delhi, India. Their team provides.
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