What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3721

DamosEmpleo.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Salvador, El Salvador
DamosEmpleo.com is a small San Salvador, El Salvador-based business consulting company. Their services include business consulting, HR services, and voice services.

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3722

Cordnex.AI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pune, India
Cordnex.AI is an artificial intelligence firm. Launched in 2012, the team provides Artificial Intelligence, BI & big data consulting & SI, and voice services. Their small agency is in Pune, India.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3723

hanseatic dialog

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bremen, Germany
Hanseatic dialog is a non-voice bpo/back office services and call center. Founded in 2006, the team specializes in non-voice bpo/back office services and voice services. Their small firm is Bremen, Germany-based.
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3724

maXima Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bremen, Germany
In Bremen, Germany, maXima Service is a non-voice bpo/back office services and answering service. They specialize in non-voice bpo/back office services and voice services and were launched in 2002.
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3725

Cell it!

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hamburg, Germany
Established in 2008, Cell it! is an advertising company. They are located in Bremen, and have a small team. The firm provides advertising, voice services, corporate training, and business consulting.
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3726

Business-Hub

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
IT staff augmentation company Business-Hub is in Toronto, Canada. The firm specializes in IT staff augmentation, HR services, and voice services and is small.The firm was established in 2019.
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3727

Helex Asia Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Wanchai, Hong Kong
Helex Asia Ltd is a business consulting company launched in 2010. The company provides business consulting, HR services, voice services, and non-voice bpo/back office services and has a small team.

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3728

Speedwork

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Austin, TX
Founded in 2017, Speedwork is a social media marketing agency. Headquartered in Austin, Texas, their small team offers social media marketing.

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3729

The Virtual Deal

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buffalo, NY
The Virtual Deal is a back office outsourcing company located in Buffalo, New York. The agency specializes in back office outsourcing, email marketing, and sales outsourcing and has a small team.The agency was established in 2019.
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3730

Lehman Consulting and Recruiting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Little Elm, TX
Established in 2002, Lehman Consulting and Recruiting is an IT staff augmentation company. The small Little Elm, Texas-based team provides IT staff augmentation, call center services, customer service outsourcing, business consulting, and more.
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3731

ZAGZTECH

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Mirpur, Pakistan
ZAGZTECH, a call center service, is based in Mirpur, Pakistan and Manchester,london, United Kingdom. The small company was founded in 2021. Their team offers call center services, customer service outsourcing, advertising, social media marketing, and more.
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3732

Spark Outbound

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tampa, FL
Launched in 2018, Spark Outbound is a PPC agency. The firm provides pay per click, marketing strategy, search engine optimization, and sales outsourcing and has a small team.

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3733

Amevalue

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ivano-Frankivs'k, Ukraine
Established in 2021, Amevalue is a customer service outsourcing company. They are located in Ivano-Frankivs'k, Ukraine and have a small team. The company provides customer service outsourcing, call center services, back office outsourcing, and sales outsourcing.
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3734

AD Ventura

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- دبي, United Arab Emirates
AD Ventura is a small email marketing company. Located in دبي, United Arab Emirates, the firm was founded in 2014. Their team specializes in email marketing, web development, and call center services.

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3735

Resolution & Business

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Cartagena de Indias, Colombia
Resolution & Business is a business consulting company launched in 2021. Their small team is headquartered in Cartagena de Indias, Colombia. The agency offers business consulting, corporate training, sales outsourcing, and marketing strategy.
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3736

Emsco Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oklahoma City, OK
Emsco Solutions is an IT managed services company founded in 1948. The small Oklahoma City, Oklahoma-based team offers IT managed services, IT strategy consulting, and call center services.

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3737

Sandler Custom Growth Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Warr Acres, OK
Sandler Custom Growth Solutions is a business consulting company. Established in 2009, the small agency is in Warr Acres, Oklahoma. Their team focuses on business consulting, call center services, and corporate training.

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3738

Digitl Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kitchener, Canada
Ecommerce marketing company Digitl Inc. Was founded in 2018. Their small team is located in Kitchener, Canada. Digitl Inc. Focuses on ecommerce marketing, media planning & buying, and sales outsourcing.
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3739

Breakthrough Local SEO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Tigard, OR
Breakthrough Local SEO is a small SEO agency. Established in 2017, the company is based in Tigard, Oregon. Their services include search engine optimization, web design, and sales outsourcing.
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3740

Qualeady

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Established in 2020, Qualeady is a small market research company based in Sheridan, Wyoming. Their services include market research, sales outsourcing, social media marketing, and email marketing.
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3741

Oncall ApS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Viborg, Denmark
Oncall ApS is a phone answering service located in Viborg, Denmark. Founded in 2022, the small team specializes in call center services, back office outsourcing, customer service outsourcing, finance & accounting outsourcing (FAO), and more.
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3742

Uninterrupted Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lakewood, CO
Established in 2020, Uninterrupted Sales is a business consulting company. The small Lakewood, Colorado-based team provides business consulting, call center services, and customer service outsourcing.
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3743

OFFICENSE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Baltimore, MD
Based in Baltimore, Maryland, OFFICENSE is a commercial property management company. They focus on commercial property management and call center services and were established in 2005.
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3744

LEDA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kyiv, Ukraine
In Kyiv, Ukraine, LEDA is a digital strategy company. The firm specializes in digital strategy, web development, and sales outsourcing and is small.The firm was founded in 2020.
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3745

Anchor Leg

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lynchburg, VA
Established in 2020, Anchor Leg is a sales outsourcing company. The firm offers sales outsourcing, Artificial Intelligence, corporate training, recruiting, and more and has a small team.
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3746

Golden Goose Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sacramento, CA
SEO services firm Golden Goose Marketing was founded in 2018. Their small team is headquartered in Sacramento, California. Their services include search engine optimization, pay per click, custom software development, web development, and more.
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3747

Optimum Conversion

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Gorham, ME
Optimum Conversion, a market research company, was launched in 2022. Headquartered in Gorham, Maine, their small team focuses on market research, sales outsourcing, product marketing, and marketing strategy.
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3748

JAM PIPELINE

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Boston, MA
JAM PIPELINE is a small sales outsourcing company. The Boston, Massachusetts-based company was launched in 2022. Their team provides sales outsourcing, business consulting, corporate training, CRM consulting and SI, and more.
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3749

Expogy Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lviv, Ukraine
Expogy Agency, a direct marketing company, was launched in 2022. Headquartered in Lviv, Ukraine, their small team specializes in direct marketing, email marketing, and sales outsourcing.
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3750

infinity engineering services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vadodara, India
Infinity engineering services is a social media marketing firm launched in 2016. Their small team is located in Vadodara, India. Their services include social media marketing, sales outsourcing, business continuity management, and commercial property management.
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