What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3331

NEW YORK VAN

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- North New Hyde Park, NY
Call center service NEW YORK VAN is headquartered in North New Hyde Park, New York. Established in 2019, the midsize team provides call center services.
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3332

Global Manpower Nigeria

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lagos, Nigeria
In Lagos, Nigeria, Global Manpower Nigeria is a midsize staffing company. Their services include staffing, call center services, and finance & accounting outsourcing (FAO).
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3333

BANGARA S.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Quito, Ecuador
BANGARA S.A. Is a back office outsourcing company. The midsize Quito, Ecuador-based team provides back office outsourcing and call center services. The agency was established in 1999.
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3334

Trenkwalder Turkey

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Trenkwalder Turkey, a midsize call center, is based in Istanbul, Turkey. Established in 2007, the team focuses on call center services, hr outsourcing, finance & accounting outsourcing (FAO), logistics & supply chain consulting, and more.
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3335

Conekta Force

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Ciudad de Guatemala, Guatemala
Phone answering service Conekta Force is based in Ciudad de Guatemala, Guatemala. The midsize firm was established in 2023. Their team focuses on call center services, back office outsourcing, customer service outsourcing, and translation.
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3336

FRONTLINE Selling

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Atlanta, GA
Headquartered in Atlanta, Georgia, FRONTLINE Selling is a market research company. The midsize firm was founded in 2002. Their team focuses on market research, call center services, corporate training, Artificial Intelligence, and more.
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3337

RevDemand Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Wilmington, DE
Event marketing & planning and content marketing company RevDemand Inc. Was established in 2022. They are in Wilmington, Delaware and Pune, India and have a midsize team. RevDemand Inc. Specializes in event marketing & planning and content marketing.
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3338

Unateus

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Lagos, Nigeria
Unateus is a fulfillment company established in 2019. Their midsize team is located in Lagos, Nigeria; Accra, Ghana; Nairobi, Kenya and Kampala, Uganda. The firm focuses on fulfillment, call center services, sales outsourcing, warehousing & distribution, and more.
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3339

Constant Contact

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Waltham, MA
Constant Contact is a large social media marketing firm based in Waltham, Massachusetts. Launched in 1995, the team focuses on social media marketing, email marketing, event marketing, sales outsourcing, and more.
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3340

Allied OneSource

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Overland Park, KS
Event management company Allied OneSource was established in 1960. The midsize team specializes in event management. The company is in Overland Park, Kansas.

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3341

Radical Minds Technologies Pvt Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Gurugram, India
Established in 2010, Radical Minds Technologies Pvt Ltd is a call center service. Their large team is in Gurugram, India. Their team offers call center services, customer service outsourcing, back office outsourcing, social media marketing, and more.
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3342

Contegris Technology Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lahore, Pakistan
Launched in 2012, Contegris Technology Solutions is a midsize unified communications consulting & SI company in Lahore, Pakistan. Their services include unified communications consulting & SI, business consulting, and call center services.
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3343

MDTSOL

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Dubai, United Arab Emirates
Established in 2005, MDTSOL is a large social media marketing firm. Their team specializes in social media marketing, search engine optimization, pay per click, web design, and more. The agency is based in Dubai, United Arab Emirates and Dubai, United Arab Emirates.
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3344

Click2Conversion

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Noida, India
Click2Conversion is a marketing strategy company launched in 2018. They are in Noida, India and Roanoke, Texas and have a small team. Their services include marketing strategy, content marketing, other digital marketing, and sales outsourcing.
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Clients
- Ialm Academy
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3345

Seamless Virtual Assistant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Brampton, Canada
Seamless Virtual Assistant, a back office outsourcing company, is headquartered in Brampton, Canada and Tagum, Philippines. The company focuses on back office outsourcing, call center services, and customer service outsourcing and has a small team.The company was launched in 2023.
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3346

salesmentor

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
Salesmentor LTD is a business consulting company. They are based in London, United Kingdom and have a small team. Their services include business consulting, sales outsourcing, corporate training, content marketing, and more. The company was launched in 2021.

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3347

Kroll Communications Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Edmonton, Canada
Launched in 2017, Kroll Communications Inc. Is a phone answering service. The small team specializes in voice services, market research, direct marketing, email marketing, and more. The firm is located in Edmonton, Canada.
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3348

Leadbase

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- London, United Kingdom
Leadbase, a sales outsourcing company, is based in London, United Kingdom. The agency specializes in sales outsourcing, content marketing, content writing services, market research, and more and has a small team.The agency was founded in 2022.
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3349

Techmarket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lagos, Nigeria
Techmarket is a small Lagos, Nigeria-based phone answering service. Launched in 2008, the team provides voice services, non-voice bpo/back office services, CRM consulting and SI, unified communications consulting & SI, and more.
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3350

Studio Castelli

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Fornovo San Giovanni, Italy
Studio Castelli is a Fornovo San Giovanni, Italy-based email marketing company. The small team provides email marketing, search engine optimization, web design, web development, and more and was established in 1975.
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3351

B2Blaze
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 10 - 49 employees
- Las Vegas, NV
B2Blaze is a sales outsourcing company established in 2022. The agency offers sales outsourcing and has a small team.

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3352

Callforce Global Technology

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kolkata, India
Callforce Global Technology is a call center service. They specialize in voice services, non-voice bpo/back office services, and transcription and were founded in 2017. Their small team is Kolkata, India-based.
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3353

Asia Outsourcing Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jakarta, Indonesia
HR company Asia Outsourcing Services was launched in 2003. The small Jakarta, Indonesia-based team provides HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
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3354

GTK Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
GTK Communications is a small answering service company launched in 2012. Their services include voice services, cloud consulting & SI, and web design. The agency is in Los Angeles, California.
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3355

Phonex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Phonex is a call center company. They are headquartered in Ciudad de México, Mexico and have a small team. Their team focuses on voice services and non-voice bpo/back office services.

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3356

Prende tus Redes

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santiago, Chile
Prende tus Redes, a call center company, was established in 2016. Their small team is in Santiago, Chile and specializes in voice services, social media marketing, and pay per click.
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3357

Call Centre Systems Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Answering service company Call Centre Systems Inc. Is headquartered in Toronto, Canada. The small team provides voice services, commercial brokerage services, and fulfillment. The firm was launched in 1989.
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3358

GECO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- AAT, Argentina
Geco | Technology & Services is an AAT, Argentina-based software development firm. The small team offers custom software development, web development, e-commerce development, IT strategy consulting, and more. The agency was established in 2004.

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3359

GAB Soluciones

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Panamá, Panama
In Panamá, Panama and Medellín, Colombia, GAB Soluciones is a small telephone answering service. They offer voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and transcription and were established in 2018.

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3360

iRecruit Tech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bohemia, NY
IRecruit Tech is a digital strategy company. The small Bohemia, New York-based agency was founded in 2016. Their team specializes in digital strategy, e-commerce development, transcription, finance & accounting outsourcing (FAO), and more.
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