What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3421

Precision Business Support

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Honolulu, HI
Headquartered in Honolulu, Hawaii, Precision Business Support is a small phone answering service and back office outsourcing company. The team focuses on call center services and back office outsourcing.

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3422

ARRO Assistance

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vilnius, Lithuania
ARRO Assistance is a small call center company. Founded in 2011, the agency is headquartered in Vilnius, Lithuania. Their team provides call center services and trucking.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3423

BlackThumb Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Knoxville, TN
BlackThumb Solutions is a call center company founded in 2016. Headquartered in Knoxville, Tennessee, their small team focuses on call center services, back office outsourcing, and customer service outsourcing.

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3424

Nova Concept

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Novi Sad, Serbia
Headquartered in Novi Sad, Serbia, Nova Concept is a call center service. The small team focuses on call center services, customer service outsourcing, email marketing, direct marketing, and more and was founded in 2021.
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3425

Voice Soft Solutions Pvt

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hyderabad, India
Based in Hyderabad, India, Voice Soft Solutions Pvt is a call center company and back office outsourcing company. The small company was established in 2007. Their services include call center services and back office outsourcing.

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3426

Mindracer Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Business consulting company Mindracer Consulting is headquartered in New York, New York. They specialize in business consulting, sales outsourcing, and marketing strategy and were launched in 2014.
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3427

Vantage Impact

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tampa, FL
Vantage Impact, a business consulting company, is in Tampa, Florida and Excelsior, Minnesota. Established in 2020, the small team provides business consulting, call center services, commercial financing, funding, & investment, and sales outsourcing.

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3428

Sarasota Internet Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sarasota, FL
In Sarasota, Florida, Sarasota Internet Consulting is a small sales outsourcing company. They focus on sales outsourcing, search engine optimization, pay per click, and web design and were established in 2017.

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3429

Ministry of Innovation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, United Kingdom
Ministry of Innovation is a small sales outsourcing company in London, United Kingdom. They specialize in sales outsourcing, digital strategy, and ecommerce marketing and were established in 2004.
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3430

OGContact

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chéraga, Algeria
OGContact, a small call center company, is in Chéraga, Algeria. The team focuses on call center services, back office outsourcing, and document digitization & management.
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3431

Use Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Colón, Panama
Small customer service outsourcing company Use Services, is based in Colón, Panama. Founded in 2015, the team focuses on customer service outsourcing and call center services.
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3432

BPK.Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Minneapolis, MN
BPK.Agency is a branding firm. They focus on branding, sales outsourcing, Artificial Intelligence, and ai consulting and were established in 2015. The firm is based in Minneapolis, Minnesota.
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3433

Outbound Pharma

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lewes, DE
Outbound Pharma is a sales outsourcing company. They are in Lewes, Delaware and Trento, Italy and have a small team. The agency provides sales outsourcing and business consulting.
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3434

Revency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, United Kingdom
Revency is a sales outsourcing company. The small London, United Kingdom-based team specializes in sales outsourcing, email marketing, business consulting, call center services, and more. The firm was founded in 2023.
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3435

Fuel Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- St. Petersburg, FL
Fuel Digital is a sales outsourcing company. They provide sales outsourcing, pay per click, and BI & big data consulting & SI and were founded in 2019. Their small team is St. Petersburg, Florida-based.
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3436

Mcauley Tree Surgery

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Belfast, United Kingdom
Mcauley Tree Surgery is a business consulting company. The Belfast, United Kingdom-based company was established in 2010. The small team focuses on business consulting, call center services, and back office outsourcing.
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3437

B2B CellPhone Lists

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Collins, CO
B2B CellPhone Lists is a small Fort Collins, Colorado-based email marketing company. Their services include email marketing, call center services, and sms marketing.

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3438

BellRinger

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
BellRinger is a small email marketing company. Launched in 2019, the firm is located in Cape Town, South Africa. Their team offers email marketing, call center services, back office outsourcing, sales outsourcing, and more.
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3439

RiseUP Talent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
RiseUP Talent is a Dubai, United Arab Emirates-based call center company. The agency provides call center services, back office outsourcing, sales outsourcing, executive search, and more and is small.The agency was founded in 2020.
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3440

Annuities HQ

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Annuities HQ is a social media marketing company. Launched in 2012, the small firm is located in Toronto, Canada. Their services include social media marketing, email marketing, pay per click, call center services, and more.
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3441

Studio Butterfly

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Suresnes, France
Phone answering service Studio Butterfly is in Suresnes, France. The small team focuses on call center services, video production, CRM consulting and SI, and content writing services. The firm was established in 2017.
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3442

FindAnyLead - Manually B2B Lead generation & Data Researcher Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Demand generation marketing company FindAnyLead - Manually B2B Lead generation & Data Researcher Team is located in Nawabganj, Bangladesh. The company specializes in demand generation marketing and sales outsourcing and is small.The company was launched in 2018.
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3443

BigBrandCo

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Jodhpur, India
BigBrandCo, a sales outsourcing company, is based in Jodhpur, India. The small agency was launched in 2023. Their team specializes in sales outsourcing, email marketing, conversion optimization, and business consulting.
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3444

LevrFX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rockwall, TX
LevrFX is a sales outsourcing company based in Rockwall, Texas. The company focuses on sales outsourcing, web development, application testing, and computer engineering and has a small team.The company was launched in 2021.
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3445

Ontime Staffing Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Makati, Philippines
Ontime Staffing Solutions Inc. Is a direct marketing company headquartered in Makati, Philippines. They provide direct marketing, marketing strategy, HR services, corporate training, and more and were established in 2016.
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3446

Partner in Publishing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Glastonbury, CT
Partner in Publishing, a sales outsourcing company, was founded in 2007. The company offers sales outsourcing, content marketing, email marketing, customer service outsourcing, and more and has a small team.
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3447

Thought Source

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dover, DE
Thought Source, a business consulting company, is based in Dover, Delaware and Bondi Junction, Australia. They specialize in business consulting, marketing strategy, product marketing, and sales outsourcing and were established in 2006.
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3448

SkyTel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Andres, Argentina
SkyTel is a midsize call center service based in San Andres, Argentina. They focus on voice services, advertising, digital strategy, and marketing strategy and were launched in 1997.
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3449

Virtual Ninja

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Philippines
Virtual Ninja is a telephone answering service. The small , Philippines-based team offers voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more. The firm was launched in 2019.
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3450

Kontact Consulting

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Kontact Consulting, a small IT strategy consulting company, is headquartered in Toronto, Canada and Karachi, Pakistan. Launched in 2022, the team offers IT strategy consulting, business consulting, call center services, branding, and more.
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