What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
3271

VirtuCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pretoria, South Africa
Small call center company and Customer Service Outsourcing company VirtuCall, is based in Pretoria, South Africa. The team specializes in Call Center Services and Customer Service Outsourcing.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
3272

ABIENTO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paris, France
ABIENTO is a call center service and Customer Service Outsourcing company established in 2017. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
Read More

View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
3273

All USA Partners, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Broadview, IL
All USA Partners, LLC, a phone answering service, is in Broadview, Illinois. The team focuses on Call Center Services and Advertising.
Read More

View Profile Visit Site
3274

Khaltsha Call Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
Khaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3275

PipeSpike - Lead Generation Experts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Maia, Portugal
PipeSpike - Lead Generation Experts is a Sales Outsourcing company founded in 2017. The agency focuses on Sales Outsourcing and CRM consulting and SI, and is small.
Read More

View Profile Visit Site
3276

Vitalis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paris, France
Answering service and Customer Service Outsourcing company Vitalis was launched in 2001. The team focuses on Call Center Services and Customer Service Outsourcing and is in Paris, France.
Read More

View Profile Visit Site
3277

LetterHouse GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- München, Germany
LetterHouse GmbH is an Event Marketing company. Established in 2002, the agency is based in München, Germany. Their services include Event Marketing and Email Marketing.
Read More

View Profile Visit Site
3278

Easy VA Outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Norman, OK
Easy VA Outsourcing is a small answering service launched in 2019. Their team provides Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3279

Sincerely Yours Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Charleston, WV
Sincerely Yours Answering Service is a small call center company and Back Office Outsourcing company in Charleston, West Virginia. The team offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3280

Actiphone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Antwerpen, Belgium
Call center service and Back Office Outsourcing company Actiphone is in Antwerpen, Belgium. Their services include Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3281

Quid Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San José, Costa Rica
Quid Solutions is a phone answering service. They focus on Call Center Services and Custom Software Development and are located in San José, Costa Rica and Santiago de Querétaro, Mexico.
Read More

View Profile Visit Site
3282

TheInsideSales Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
TheInsideSales Consulting is a Sales Outsourcing company. They are in Vienna, Virginia and Hyderabad, India and have small team. They focus on Sales Outsourcing and Email Marketing.
Read More

View Profile Visit Site
3283

Fedem Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hyderabad, India
Fedem Consulting is a Sales Outsourcing company. Launched in 2017, the team focuses on Sales Outsourcing and Web Development. The agency is headquartered in Hyderabad, India.
Read More

View Profile Visit Site
3284

Yinyan Technology Services Group Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Shen Zhen Shi, China
Yinyan Technology Services Group Co., Ltd. Is a call center and Back Office Outsourcing company. Their team is in Shen Zhen Shi, China and offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3285

Gracious Tiles & Hardwood Flooring

(0 Reviews)

Not yet reviewed.
- $100,000+
- 2 - 9 employees
- Oakville, Canada
Established in 2009, Gracious Tiles & Hardwood Flooring is a Warehousing & Distribution and Sales Outsourcing company. The team provides Warehousing & Distribution and Sales Outsourcing.
Read More
Industries
View Profile Visit Site
3286

The Lead Ninjas

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Raleigh, NC
Established in 2020, The Lead Ninjas is a small Raleigh, North Carolina-based Sales Outsourcing company. Their team specializes in Sales Outsourcing and Advertising.
Read More

View Profile Visit Site
3287

Relia Vietnam JSC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hanoi, Vietnam
Relia Vietnam JSC, a Market Research company, was established in 2009. The agency provides Market Research and Call Center Services, and is small.
Read More
Industries
View Profile Visit Site
3288

LeadSnake

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
LeadSnake is an artificial intelligence company and Sales Outsourcing company launched in 2022. In Chicago, Illinois, the team provides Artificial Intelligence and Sales Outsourcing.
Read More
Industries
View Profile Visit Site
3289

Shared Services Center - Fort Smith

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Smith, AR
Shared Services Center - Fort Smith is a small answering service company and Back Office Outsourcing company in Fort Smith, Arkansas. The team offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3290

Who's Next Shpk

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tiranë, Albania
Launched in 2016, Who's Next Shpk is a telephone answering service and Back Office Outsourcing company. Based in Tiranë, Albania, the team focuses on Call Center Services and Back Office Outsourcing.
Read More
Industries
View Profile Visit Site
3291

Global Services Jamaica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Montego Bay, Jamaica
Small call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3292

nucon

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kingston, Jamaica
Nucon, a small telephone answering service, is in Kingston, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3293

KCG BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
KCG BPO is a call center. Their small team is in Miramar, Florida. Their services include Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3294

Water Damage Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
PPC agency and Sales Outsourcing company Water Damage Marketing specializes in Pay Per Click and Sales Outsourcing. They are headquartered in Nashville, Tennessee.
Read More
Industries
View Profile Visit Site
3295

Globescope BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kingston, Jamaica
Globescope BPO is an answering service company. The Kingston, Jamaica-based company offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3296

OnDem

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
OnDem is a pay per click company founded in 2022. The firm provides Pay Per Click and Business Consulting, and is small.
Read More

View Profile Visit Site
3297

Receptionality

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lytchett Matravers, England
Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
Read More
Industries
View Profile Visit Site
3298

Kendlebell

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dublin, Ireland
Kendlebell is a call center and Back Office Outsourcing company. In Dublin, Ireland, their team focuses on Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3299

Contactcentre.ie

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Carndonagh, Ireland
Contactcentre.ie is an answering service and Back Office Outsourcing company. The Carndonagh, Ireland-based team offers Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
3300

Indoz Callnet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brampton, Canada
Indoz Callnet is a software development company and call center company. The Brampton, Canada-based firm specializes in Custom Software Development and Call Center Services.
Read More

View Profile Visit Site