What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
3271

IntelliSource

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Denver, CO
Established in 1999, IntelliSource is an IT staff augmentation company. Headquartered in Denver, Colorado and Reno, Nevada, their midsize team specializes in IT staff augmentation, call center services, back office outsourcing, warehousing & distribution, and more.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
3272

360 SMS APP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Laguna Beach, CA
Launched in 2012, 360 SMS APP is a midsize business consulting company headquartered in Laguna Beach, California. Their services include business consulting, other marketing, and sales outsourcing.
Read More

View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
3273

Supp-Squad

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Pristina, Kosovo
Launched in 2022, Supp-Squad is a back office outsourcing company. Headquartered in Pristina, Kosovo, their midsize team focuses on back office outsourcing, customer service outsourcing, hr outsourcing, and sales outsourcing.
Read More
Industries
View Profile Visit Site
3274

Omitri Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Montréal, Canada
Advertising company Omitri Solutions is in Montréal, Canada. Established in 2018, the midsize team offers advertising, digital strategy, IT managed services, custom software development, and more.
Read More

View Profile Visit Site
3275

RelateCare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Waterford, Ireland
RelateCare, a business consulting company, was founded in 2013. In Waterford, Ireland, their midsize team provides business consulting, call center services, corporate training, and customer service outsourcing.
Read More
Industries
View Profile Visit Site
3276

EuroCom CX

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Tirana, Albania
EuroCom CX is a customer service outsourcing company. The Tirana, Albania-based firm was founded in 2014. The midsize team specializes in customer service outsourcing, call center services, and back office outsourcing.
Read More

View Profile Visit Site
3277

M/S Mitali International

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Dhaka, Bangladesh
M/S Mitali International is a midsize Dhaka, Bangladesh-based IT strategy consulting company. They provide IT strategy consulting, BI & big data consulting & SI, back office outsourcing, customer service outsourcing, and more and were established in 2014.
Read More

View Profile Visit Site
3278

KG Invicta Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Coimbatore, India
KG Invicta Services is a Coimbatore, India-based call center. Founded in 1994, the midsize team offers call center services, commercial financing, accounting, staffing, and more.
Read More

View Profile Visit Site
3279

FGC+

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Suffern, NY
FGC+ is a Suffern, New York-based back office outsourcing company. They offer back office outsourcing, call center services, accounting, customer service outsourcing, and more and were established in 2011.

Read More

View Profile Visit Site
3280

MOATIV EMPLOYMENT SERVICES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dubai, United Arab Emirates
MOATIV EMPLOYMENT SERVICES, an answering service company, was established in 2019. The midsize Dubai, United Arab Emirates-based team specializes in call center services, accounting, executive search, hr outsourcing, and more.
Read More
Industries
View Profile Visit Site
3281

QSolve

(0 Reviews)

Not yet reviewed.
- $25,000+
- 250 - 999 employees
- Santiago, Panama
Founded in 2022, QSolve is a midsize back office outsourcing and robotics process automation company. Their team specializes in back office outsourcing and robotics process automation. The company is headquartered in Santiago, Panama and Nyeri, Kenya.

Read More

View Profile Visit Site
3282

EN Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Houston, TX
Launched in 2021, EN Technologies is a social media marketing agency. Their midsize team is in Houston, Texas and focuses on social media marketing, search engine optimization, mobile app development, call center services, and more.
Read More

View Profile Visit Site
3283

SCG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dummer, United Kingdom
Founded in 1999, SCG is a midsize IT strategy consulting company. Their services include IT strategy consulting, unified communications consulting & SI, IT managed services, IT staff augmentation, and more. The firm is located in Dummer, United Kingdom.
Read More

View Profile Visit Site
3284

Unixx Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Surat, India
IT strategy consulting company Unixx Solutions is based in Surat, India. The midsize agency was established in 2023. Their team focuses on IT strategy consulting, IT managed services, call center services, staffing, and more.
Read More

View Profile Visit Site
3285

Second Step
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $100,000+
- 10 - 49 employees
- CAIRO, Egypt
Second Step is a small hr outsourcing company. They focus on hr outsourcing and were established in 2008.
Read More
Clients
- HMD
Industries
View Profile Visit Site
3286

Talent Paark Global Solutions Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Chennai, India
Small telephone answering service Talent Paark Global Solutions Pvt. Ltd., is in Chennai, India. The team offers voice services and non-voice bpo/back office services.
Read More

View Profile Visit Site
3287

Premier Answering Service of Alabama

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pelham, AL
Premier Answering Service of Alabama is an answering service. The small Pelham, Alabama-based firm was founded in 2008. Their team focuses on voice services and non-voice bpo/back office services.
Read More

View Profile Visit Site
3288

ChatOutsource

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Diego, CA
Midsize non-voice bpo/back office services company ChatOutsource, is in San Diego, California. The team offers non-voice bpo/back office services and voice services.
Read More
Industries
View Profile Visit Site
3289

TransPerfect

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- New York, NY
TransPerfect is a translation company launched in 1992. Their large team is based in New York, New York; , Spain and , United Kingdom and specializes in translation, HR services, and voice services.

Read More
Industries
View Profile Visit Site
3290

HW Staffing Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Taunton, MA
In Taunton, Massachusetts and Brockton, Massachusetts, HW Staffing Solutions is a midsize HR agency. They provide HR services, voice services, accounting, and non-voice bpo/back office services and were established in 1980.
Read More

View Profile Visit Site
3291

Katrium

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Tallinn, Estonia
Katrium is a call center service founded in 2007. They are headquartered in Tallinn, Estonia and have a midsize team. Their services include voice services, non-voice bpo/back office services, HR services, and transcription.
Read More

View Profile Visit Site
3292

Royal Global Services, Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Parañaque, Philippines
Royal Global Services, Inc, a large non-voice bpo/back office services company, is in Parañaque, Philippines and , United Arab Emirates. They offer non-voice bpo/back office services, voice services, and transcription and were founded in 1978.
Read More

View Profile Visit Site
3293

Indexcol

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Bogotá, Colombia
Indexcol, a branding firm, is in Bogotá, Colombia. The midsize company was established in 1995. Their services include branding, voice services, and e-commerce development.

Read More

View Profile Visit Site
3294

MP Telecom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Ha Noi, Vietnam
Based in Ha Noi, Vietnam, MP Telecom is a non-voice bpo/back office services company. The large team specializes in non-voice bpo/back office services, HR services, and voice services. The agency was established in 2002.
Read More

View Profile Visit Site
3295

NMS Callcenter

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Ha Noi, Vietnam
Headquartered in Ha Noi, Vietnam, NMS Callcenter is a non-voice bpo/back office services company. Established in 2009, the large team offers non-voice bpo/back office services, voice services, and IT managed services.
Read More

View Profile Visit Site
3296

WTFE - World Tel-Fax Electronics, C.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Caracas, Venezuela
Established in 1992, WTFE - World Tel-Fax Electronics, C.A. Is a midsize website development firm. Their team focuses on web development and voice services. The company is headquartered in Caracas, Venezuela.
Read More

View Profile Visit Site
3297

Geosoft

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rio de Janeiro, Brazil
Geosoft is a custom software development company headquartered in Rio de Janeiro, Brazil. The midsize company was launched in 1986. Their team specializes in custom software development, BI & big data consulting & SI, and voice services.

Read More

View Profile Visit Site
3298

Adept Technologies Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Nairobi, Kenya
Launched in 2007, Adept Technologies Limited is a non-voice bpo/back office services company. Their small team is headquartered in Nairobi, Kenya and provides non-voice bpo/back office services and transcription.
Read More

View Profile Visit Site
3299

Virgo Contact Center Services Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Virgo Contact Center Services Ltd is a Dhaka, Bangladesh-based non-voice bpo/back office services company. The midsize team offers non-voice bpo/back office services and voice services and was founded in 2009.
Read More

View Profile Visit Site
3300

Walker Advertising

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Torrance, CA
Walker Advertising is a Torrance, California-based media planning and buying company. The midsize agency was launched in 1984. Their services include media planning & buying, voice services, and market research.
Read More

View Profile Visit Site