What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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  Industries
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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  Industries
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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3241

Aberdeen
(1 Reviews) 0.5
- Timeliness
  3.5
- Service Excellence
  0.5
- Value
  0.5
- Would Recommend
  0.5
- Undisclosed
- 50 - 249 employees
- Waltham, MA
Aberdeen is a behavioral-based marketing and sales solutions provider based in Waltham, Mass. The company, founded in 1988, has more than 50 employees and provides market research, content marketing, voice services, and non-voice BPO/back office services to various companies.

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Clients
- Commvault
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3242

Verticurl
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $5,000+
- 250 - 999 employees
- Shibuya City, Japan
Verticurl is an advertising company launched in 2006. They are in Shibuya-ku, Tokyo, Japan and have a midsize team. Their services include advertising, BI & big data consulting & SI, voice services, marketing strategy, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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  Industries
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3243

Adexus

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Santiago, Chile
Adexus, an IT strategy consulting company, was founded in 1990. Their midsize team is headquartered in Santiago, Chile; , Chile; , Peru and , Ecuador. The company focuses on IT strategy consulting, mobile app development, voice services, and IT managed services.

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Industries
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3244

Task Network

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Task Network is a non-voice bpo/back office services company. They are located in Toronto, Canada and have a midsize team. Their services include voice services, non-voice bpo/back office services, accounting, IT managed services, and more.
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Industries
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3245

GSM

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Houston, TX
GSM is a full-service marketing company with offices in Houston and Louisville, Kentucky. Founded in 1988, they have about 300 employees that specialize in web design, marketing strategy, advertising, and more since it was founded in 1988.

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Clients
- Toyota
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3246

Lansons Communications

(0 Reviews)

Not yet reviewed.
- $10,000+
- 250 - 999 employees
- London, United Kingdom
Lansons Communications is a PR company. They specialize in public relations, voice services, broadcast video, video production, and more and were established in 1989. Their midsize team is based in London, United Kingdom.
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3247

SBC Advertising

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Columbus, OH
SBC Advertising is a midsize advertising company. The Columbus, Ohio-based firm was launched in 1969. Their services include advertising, branding, voice services, public relations, and more.
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3248

Bitech Company

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- București, Romania
Bitech Company, a midsize non-voice bpo/back office services company, is based in București, Romania. They specialize in non-voice bpo/back office services, voice services, CRM consulting and SI, and IT managed services and were launched in 2000.
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3249

Exxpert Communication Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Cebu,
Exxpert Communication Inc is a telephone answering service established in 2012. Located in Cebu, , their midsize team offers voice services, search engine optimization, web design, and web development.

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3250

VPO Services

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Kuala Lumpur, Malaysia
VPO Services, a call center, was launched in 2015. Their midsize team is in Kuala Lumpur, Malaysia. The firm focuses on voice services, non-voice bpo/back office services, HR services, accounting, and more.
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3251

Hawkins Personnel Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Austin, TX
Hawkins Personnel Group is a HR agency launched in 1977. The midsize Austin, Texas-based team specializes in HR services, voice services, finance & accounting outsourcing (FAO), IT managed services, and more.
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3252

Tech-Synergy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Irvine, CA
Tech-Synergy, a transcription company, is in Irvine, California; Dumaguete, Philippines; Baguio City, Philippines and Indore, India. The agency provides transcription, custom software development, non-voice bpo/back office services, mobile app development, and more and has a midsize team.The agency was launched in 2001.

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3253

Meridian International Group'Better Solution Better Life'

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dhaka, Bangladesh
Meridian International Group'Better Solution Better Life' is a midsize custom software development firm. They focus on custom software development, voice services, IT strategy consulting, mobile app development, and more and were established in 1978.
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3254

ASK

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Montgomery, AL
ASK is a non-voice bpo/back office services and answering service company. The midsize Montgomery, Alabama-based team offers non-voice bpo/back office services and voice services. The agency was founded in 1992.
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3255

Plaza Research

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Market research company Plaza Research is headquartered in Los Angeles, California. The midsize company was founded in 1982. Their services include market research, HR services, and voice services.
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3256

Language Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- London, United Kingdom
Language Connect, a translation company, was founded in 2003. Their midsize team is based in London, United Kingdom and offers translation, voice services, and transcription.
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3257

BDCOM ONLINE LIMITED

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dhaka, Bangladesh
Software development firm BDCOM ONLINE LIMITED was launched in 1997. Their midsize team is located in Dhaka, Bangladesh. BDCOM ONLINE LIMITED offers custom software development, voice services, IT managed services, IT strategy consulting, and more.
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3258

Hello World Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chittagong, Bangladesh
Hello World Communications is a custom software development firm. Launched in 2009, the team specializes in custom software development, voice services, IT managed services, IT strategy consulting, and more. Their midsize firm is Chittagong, Bangladesh-based.
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3259

Precision Opinion

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Las Vegas, NV
Precision Opinion is a midsize market research company. Established in 2006, the team specializes in market research. The company is located in Las Vegas, Nevada.
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Industries
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3260

Barrister Global Services Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Hammond, LA
Barrister Global Services Network is a custom software development firm. They focus on custom software development, voice services, cloud consulting & SI, IT managed services, and more and were established in 1972. Their midsize team is Hammond, Louisiana-based.
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3261

Sumaria Systems, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Danvers, MA
Sumaria Systems, Inc., an answering service, was launched in 1982. They are in Danvers, Massachusetts and have a midsize team. Sumaria Systems, Inc. Focuses on voice services, corporate training, and cybersecurity.
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3262

Central Research, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lowell, AR
Central Research, Inc., an accounting company, is in Lowell, Arkansas. The firm specializes in accounting, voice services, IT strategy consulting, business consulting, and more and has a midsize team.The firm was established in 1999.
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3263

SuperStaff.com

(0 Reviews)

Not yet reviewed.
- $10,000+
- 250 - 999 employees
- Makati, Philippines
SuperStaff.com is a content marketing company launched in 2009. They are headquartered in Makati, Philippines and have a midsize team. The company specializes in content marketing, digital strategy, email marketing, mobile & app marketing, and more.
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Industries
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3264

heloo

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Zagreb, Croatia
Heloo is a midsize non-voice bpo/back office services and telephone answering service. The Zagreb, Croatia-based agency was established in 2017. Their team offers non-voice bpo/back office services and voice services.

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3265

One Contact by Grupo Migesa

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Santa Catarina, Mexico
One Contact by Grupo Migesa, a non-voice bpo/back office services company, was established in 2006. Their midsize team is headquartered in Santa Catarina, Mexico. The agency provides non-voice bpo/back office services, voice services, email marketing, and social media marketing.

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Industries
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3266

Mammoth Tech

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Defiance, OH
Launched in 1964, Mammoth Tech is a non-voice bpo/back office services and call center service. The agency specializes in non-voice bpo/back office services and voice services and has a midsize team. The agency is located in Defiance, Ohio.
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Industries
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3267

Revenue Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cleveland, OH
Revenue Group is a finance & accounting outsourcing (FAO) company. Established in 1993, the midsize firm is headquartered in Cleveland, Ohio. Their services include finance & accounting outsourcing (FAO), back office outsourcing, call center services, and customer service outsourcing.
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3268

City Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Varaždin, Croatia
City Connect is a Varaždin, Croatia-based marketing strategy company. The midsize team focuses on marketing strategy, IT strategy consulting, HR services, call center services, and more and was established in 2019.
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3269

CORE Company Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Madison, WI
Established in 2010, CORE Company Ltd. Is a midsize direct marketing company based in Madison, Wisconsin. Their services include direct marketing, market research, back office outsourcing, sales outsourcing, and more.
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3270

VPS GROUP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Helsinki, Finland
VPS GROUP is a HR firm. The midsize Helsinki, Finland-based agency was founded in 1987. Their team offers HR services, call center services, and warehousing & distribution.

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