Convergys

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Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

Client Insights

Industry Expertise

Financial services

20%

Automotive

10%

Business services

10%

Hospitality & leisure

10%

Information technology

10%

Media

10%

Medical

10%

Retail

10%

Utilities

10%

Client Size Distribution

This provider has not added their client sizes.

Common Project Size

<$10K 1 project

Clients

  • Humana

Highlights from Recent Projects

Overall Rating

5.0
1 Review

Convergys was hired by Sasil Online Shop, an e-commerce company, to provide customer service assistance and help increase sales. The company's marketing specialist found Convergys through an online search and selected them due to their high ratings and proximity to their location. Convergys assigned one employee to this project, whose main role was to deliver the best service possible. The results were satisfactory, with Convergys living up to its reputation as a top-rated service provider. The e-commerce firm appreciated the high-quality customer service provided by Convergys, which significantly contributed to the increase in sales.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0