What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
3391

TeamSuccesso Software Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bengaluru, India
Located in Bengaluru, India, TeamSuccesso Software Pvt Ltd is a sales outsourcing company. The firm provides sales outsourcing, ecommerce marketing, and branding and is small.The firm was established in 2013.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
3392

Retentive Billing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Laguna Hills, CA
Retentive Billing is a Laguna Hills, California-based answering service. The small team specializes in call center services, back office outsourcing, logistics & supply chain consulting, and social media marketing and was established in 2021.
Read More

View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
3393

Sansom Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Santa Fe, NM
Sansom Consulting, an answering service, is located in Santa Fe, New Mexico and Islamabad, Pakistan. The small company was established in 2021. Their services include call center services and customer service outsourcing.
Read More

View Profile Visit Site
3394

AZK Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Islamabad, Pakistan
AZK Telecom is a customer service outsourcing company launched in 2024. The company specializes in customer service outsourcing, back office outsourcing, sales outsourcing, call center services, and more and has a small team.
Read More

View Profile Visit Site
3395

Expert Business Development LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wayne, PA
Expert Business Development LLC is a business consulting company. They offer business consulting, sales outsourcing, and branding and were established in 1993. Their small team is headquartered in Wayne, Pennsylvania.
Read More

View Profile Visit Site
3396

GoPhrazy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, United Kingdom
Translation company GoPhrazy was established in 2019. The firm provides translation, voice services, and transcription and has a small team.
Read More
Industries
View Profile Visit Site
3397

Khushi Media

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- New Delhi, India
Khushi Media is an answering service company. The small New Delhi, India-based company was established in 2010. Their team offers voice services, video production, corporate photography, digital strategy, and more.
Read More
Industries
View Profile Visit Site
3398

Triyock BPO
(3 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.2
- Would Recommend
  4.7
- $1,000+
- 50 - 249 employees
- Hoboken, NJ
Founded in 2017, Triyock BPO is a business consulting company. The company focuses on business consulting, back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, and more and has a midsize team.

Read More
Industries
View Profile Visit Site
3399

speak2web

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- Maple Grove, MN
Speak2web is a Maple Grove, Minnesota-based artificial intelligence company. They provide Artificial Intelligence, custom software development, voice services, BI & big data consulting & SI, and more and were established in 2018.
Read More
Industries
View Profile Visit Site
3400

KG Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Boca Raton, FL
KG Leads, a SEO services firm, was established in 2021. They are headquartered in Boca Raton, Florida and have a small team. Their services include search engine optimization, pay per click, web design, web development, and more.
Read More
Industries
View Profile Visit Site
3401

LiveSalesman

(0 Reviews)

Not yet reviewed.
- $10,000+
- 250 - 999 employees
- Las Vegas, NV
LiveSalesman is a midsize non-voice bpo/back office services and answering service company established in 2003. Their services include non-voice bpo/back office services and voice services. The firm is located in Las Vegas, Nevada and Noida, India.
Read More
Industries
View Profile Visit Site
3402

Leadvalor
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Bangladesh
Leadvalor is a back office outsourcing company. They provide back office outsourcing and email marketing and were established in 2021. The company is headquartered in Dhaka, Bangladesh.
Read More
Industries
View Profile Visit Site
3403

Prospect Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Vancouver, Canada
Prospect Solutions is a Vancouver, Canada-based telephone answering service. The company specializes in voice services, non-voice bpo/back office services, email marketing, search engine optimization, and more and is small.The company was established in 2003.
Read More
Industries
View Profile Visit Site
3404

Smart eLearning

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Great Yarmouth, United Kingdom
Smart eLearning is a human resources agency established in 2014. The small Great Yarmouth, United Kingdom-based team provides HR services, non-voice bpo/back office services, voice services, translation, and more.
Read More

View Profile Visit Site
3405

BPO Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vilnius, Lithuania
BPO Services is a small non-voice bpo/back office services and answering service company headquartered in Vilnius, Lithuania. Their services include non-voice bpo/back office services and voice services.
Read More

View Profile Visit Site
3406

Navigant Technologies Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Gurugram, India
Navigant Technologies Pvt. Ltd., an answering service, was established in 2003. Their small team is in Gurugram, India and offers voice services, non-voice bpo/back office services, accounting, market research, and more.
Read More

View Profile Visit Site
3407

Tingis Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tangier, Morocco
Call center Tingis Group was established in 2005. The small team focuses on voice services, HR services, and marketing strategy. The firm is based in Tangier, Morocco.
Read More

View Profile Visit Site
3408

EOL Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dar-el-Beida, Morocco
EOL Center is a Dar-el-Beida, Morocco-based human resources company. The agency focuses on HR services, voice services, and marketing strategy and is small.The agency was launched in 2003.
Read More

View Profile Visit Site
3409

Nexus Business Space

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Edinburgh , United Kingdom
Non-voice bpo/back office services company Nexus Business Space is headquartered in Edinburgh , United Kingdom. The firm focuses on non-voice bpo/back office services and voice services and is small.The firm was established in 2012.
Read More

View Profile Visit Site
3410

TOP GROUP of Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
TOP GROUP of Companies is a small accounting company located in Deira, Dubai, United Arab Emirates. Their services include accounting, non-voice bpo/back office services, voice services, and business consulting.
Read More

View Profile Visit Site
3411

House of Translation USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Irvine, CA
House of Translation USA is a small translation company in Irvine, California. They offer translation, non-voice bpo/back office services, voice services, and transcription and were established in 2004.
Read More

View Profile Visit Site
3412

Volocity Solutions, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Manchester, NH
Volocity Solutions, LLC, a non-voice bpo/back office services company, was launched in 2018. The company provides non-voice bpo/back office services and voice services and has a small team. The company is headquartered in Manchester, New Hampshire.
Read More

View Profile Visit Site
3413

Contacts & Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Beinasco, Italy
Contacts & Services is a Beinasco, Italy-based non-voice bpo/back office services and phone answering service. The small team provides non-voice bpo/back office services and voice services. The company was established in 2008.

Read More

View Profile Visit Site
3414

Préposé

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Marseille, France
Established in 2006, Préposé is a non-voice bpo/back office services and phone answering service. The agency focuses on non-voice bpo/back office services and voice services and has a small team. The agency is based in Marseille, France.
Read More

View Profile Visit Site
3415

Simon & Focken Bremen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bremen, Germany
Simon & Focken Bremen, a non-voice bpo/back office services and call center service, was launched in 1994. Their small team is in Bremen, Germany. The company specializes in non-voice bpo/back office services and voice services.
Read More

View Profile Visit Site
3416

ServiceCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bremen, Germany
Phone answering service ServiceCall is in Bremen, Germany. The small team focuses on voice services. The firm was founded in 1999.
Read More

View Profile Visit Site
3417

Scimitar Global Services Limited

(0 Reviews)

Not yet reviewed.
- $100,000+
- 2 - 9 employees
- Lagos, Nigeria
Launched in 2014, Scimitar Global Services Limited is a call center. The small Lagos, Nigeria-based team provides voice services, CRM consulting and SI, IT managed services, and IT strategy consulting.
Read More
Industries
View Profile Visit Site
3418

LeadsPlaza

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Gurugram, India
LeadsPlaza is an advertising company launched in 2017. The firm offers advertising, pay per click, conversion optimization, and media planning & buying and has a small team.

Read More
Industries
View Profile Visit Site
3419

ADELACU

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Las Condes, Chile
Non-voice bpo/back office services company ADELACU is located in Las Condes, Chile. The firm specializes in non-voice bpo/back office services, voice services, IT managed services, and IT strategy consulting and is small.The firm was established in 2003.

Read More

View Profile Visit Site
3420

Offshore ID

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chassieu, France
Launched in 2002, Offshore ID is a call center company. The firm provides call center services and has a small team.

Read More

View Profile Visit Site