What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3301

Mir Telecom Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Mir Telecom Limited is a midsize IT managed services company. Based in Dhaka, Bangladesh, the company was established in 2008. Their services include IT managed services, voice services, and IT strategy consulting.
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3302

HRC Technologies Limited (IGW)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
HRC Technologies Limited (IGW) is an IT managed services company. Founded in 2012, the team offers IT managed services, voice services, and IT strategy consulting. Their midsize firm is in Dhaka, Bangladesh.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3303

Mos5 Tel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Mos5 Tel, a midsize phone answering service, is based in Dhaka, Bangladesh. They provide voice services, IT managed services, IT strategy consulting, and social media marketing and were established in 2012.
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3304

PTIGlobal

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beaverton, OR
PTIGlobal is a Beaverton, Oregon-based translation company. The company offers translation, voice services, and custom software development and is midsize.The company was founded in 1977.
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3305

Marketing Concepts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Willmar, MN
Marketing Concepts is a marketing strategy company. The midsize team is based in Willmar, Minnesota. Their services include marketing strategy, voice services, and print design.
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3306

US Direct Marketing Corporation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Oak Brook, IL
Direct marketing company US Direct Marketing Corporation is located in Oak Brook, Illinois. The midsize firm was founded in 2010. Their team offers direct marketing and voice services.
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3307

UHealthSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Shrewsbury, MA
Non-voice bpo/back office services and answering service UHealthSolutions is based in Shrewsbury, Massachusetts. The company focuses on non-voice bpo/back office services and voice services and is midsize.The company was launched in 2001.
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3308

Coztel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Agawam, MA
Cloud consulting & SI company Coztel was launched in 2017. The small team focuses on cloud consulting & SI, non-voice bpo/back office services, and voice services. The firm is in Agawam, Massachusetts.
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3309

Precise.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New York, NY
Answering service Precise. Was founded in 2004. In New York, New York, their midsize team offers voice services, market research, commercial development, and marketing strategy.
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3310

Moranti Services A/S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- København, Denmark
Moranti Services A/S is a midsize non-voice bpo/back office services and phone answering service. Launched in 1982, the team focuses on non-voice bpo/back office services and voice services. The firm is based in København, Denmark.

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3311

Motiva Contact Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Tijuana, Mexico
Motiva Contact Centers is a non-voice bpo/back office services and answering service company founded in 2010. Their midsize team is located in Tijuana, Mexico and offers non-voice bpo/back office services and voice services.

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3312

TAS AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Leipzig, Germany
TAS AG is a HR company launched in 1992. Their midsize team is headquartered in Leipzig, Germany. The firm offers HR services, voice services, corporate training, email marketing, and more.
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3313

Virtual Staffing Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Ormoc, Philippines
In Ormoc, Philippines, Virtual Staffing Solutions is a midsize non-voice bpo/back office services company. They provide non-voice bpo/back office services and voice services and were founded in 2018.
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3314

InQubee

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Thame, United Kingdom
InQubee is a small phone answering service. Located in Thame, United Kingdom, the agency was founded in 2016. Their services include voice services, business consulting, market research, other marketing, and more.
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3315

Elision Technologies Pvt. Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ahmedabad, India
Elision Technologies Pvt. Ltd is an other IT consulting and SI company located in Ahmedabad, India. The midsize company was launched in 2007. Their team offers other IT consulting and SI, voice services, cloud consulting & SI, and CRM consulting and SI.
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3316

Incall Systems Pte Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Singapore, Singapore
Non-voice bpo/back office services company Incall Systems Pte Ltd is in Singapore, Singapore. The midsize company was founded in 1998. Their team focuses on non-voice bpo/back office services, HR services, and voice services.
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3317

Allianze BPO Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Schaumburg, IL
Allianze BPO Services, a business consulting company, is in Schaumburg, Illinois. The firm focuses on business consulting, voice services, non-voice bpo/back office services, and corporate training and has a midsize team.The firm was founded in 2014.
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3318

Beijing Interactive CRM Technology Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Beijing, China
Beijing Interactive CRM Technology Limited is a large business consulting company established in 2006. Their services include business consulting, HR services, voice services, and non-voice bpo/back office services. The firm is headquartered in Beijing, China.
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3319

RevGrowth360

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Belagavi, India
RevGrowth360, a midsize telephone answering service, is based in Belagavi, India. Their services include voice services, email marketing, content marketing, and non-voice bpo/back office services.
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3320

Velarium

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Longmont, CO
Velarium is a Longmont, Colorado-based customer service outsourcing company. The midsize company was founded in 2015. Their team focuses on customer service outsourcing, call center services, and IT managed services.
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3321

GrowthDot

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ternopil, Ukraine
GrowthDot, a web development firm, was launched in 2016. Their midsize team is headquartered in Ternopil, Ukraine. The company offers web development, call center services, business consulting, and custom software development.

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3322

Samres AB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lund, Sweden
Samres AB is a logistics & supply chain consulting company. The midsize Lund, Sweden-based firm was founded in 1994. Their services include logistics & supply chain consulting, call center services, and customer service outsourcing.

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3323

Marketing Support Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Cincinnati, OH
Print design agency Marketing Support Services was established in 1987. The agency specializes in print design, warehousing & distribution, call center services, customer service outsourcing, and more and has a midsize team.
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3324

Media Sales Plus Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Buffalo, NY
Media Sales Plus Inc is a Buffalo, New York-based direct marketing company. The company focuses on direct marketing, search engine optimization, and call center services and is midsize.The company was established in 2001.
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3325

Euro Union Assistance GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Stuttgart, Germany
Euro Union Assistance GmbH is a back office outsourcing company. They are in Stuttgart, Germany and have a midsize team. Their services include back office outsourcing, call center services, business consulting, and customer service outsourcing.
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3326

Mellon Group of Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pireas, Greece
Mellon Group of Companies is a midsize Pireas, Greece-based back office outsourcing company. They provide back office outsourcing, call center services, customer service outsourcing, and business consulting and were founded in 1994.
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3327

Whistl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Marlow, United Kingdom
Whistl is a large Marlow, United Kingdom-based fulfillment company. Established in 1950, the team specializes in fulfillment, logistics & supply chain consulting, warehousing & distribution, customer service outsourcing, and more.

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3328

WinBizSolutionsIndia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fort Myers, FL
WinBizSolutionsIndia is a midsize graphic design agency located in Fort Myers, Florida. Their services include graphic design, call center services, and product design.
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3329

Deployed

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Auckland, New Zealand
Deployed is a midsize Auckland, New Zealand-based back office outsourcing company. Launched in 2015, the team specializes in back office outsourcing, call center services, and customer service outsourcing.

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3330

Pure Billing LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Burbank, CA
Pure Billing LLC is a call center company. The Burbank, California-based company was established in 2021. The midsize team provides call center services, back office outsourcing, finance & accounting outsourcing (FAO), and insurance services & brokers.
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